Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative remained engaged through the return process and subsequently updated the customer once the refund posted The customer should see this reflected on his next monthly billing statement and may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because this is not true Another Dell employee called me and I told him I was keeping the complaint open because I had a major issue with Skype and my computer shut down It is still not working correctly I asked him to extend my warranty for months or a year because of the issues I have been having He would not agree to it and then said he couldn't hear what I was saying and never called back I cannot believe how Dell treats its customers I am extremely disappointed with their customer service beyond the one gentleman who was very helpful Almost everyone else has been rude and uncooperative I do not consider this complaint resolved Regards, [redacted] -***
Dear Better Business Bureau, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the Terms of Sale and the Return PolicyHowever, in the interest of customer satisfaction, our representative processed a return for order number [redacted] Furthermore, our records indicate that the credits have been posted to the original form of paymentThey should see this reflected on their next monthly billing statementShould Mrs [redacted] have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: After the computer came back from the depot, I plugged it back in and the same thing happened again Error message was resolving host and it knocked the other computers off of wifi even the ipad I was back on the phone with Dell they asked me to give them until Monday February 29th and I agreed I will be calling Dell back to see how the computer works over the weekend I can't stress enough how dissatisfied I am with Dell that a company this big cannot make a customer happyBrand new computer in August and not being able to use it Regards, [redacted]
Revdex.com Complaint ID [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate our Dell representatives offered, and Mr [redacted] accepted a new monitor and a one year warranty extension In the interest of customer satisfaction, Dell arranged and paid for a technician to go onsite to Mr [redacted] location to setup the new monitor; they also picked up and returned to Dell the defective unit The customer has confirmed with our representative the new monitor is working to his satisfaction Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Today’s Date: 06/15/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states performance issues with their Dell unitAt this time the agent has confirmed the customer received the unit back from being servicedHowever, the customer has advised the agent they have not worked with the unitThe agent has asked the customer to reach out should they still have concernsDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they have further concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] * [redacted] Customer expressed dissatisfaction with Dell service and support and wants a new replacement unitWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative offered service and support, as per the terms of Dell’s Limited Hardware Warranty, which the customer declinedHer request for replacement unit was respectfully deniedWe remain ready to assist Ms [redacted] within the terms of the warranty and our other policiesShould she have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Advanced Resolution Group Incident ID: [redacted] Dell
Dell representative [redacted] worked with this customer to resolve the issues as reported in the complaintThe issues are resolved and this case is closedThe credit in the amount of $posted to the customer’s accountOur representative may be reached at [redacted] @dell.com
Dear Revdex.com, Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for consolidating several gift cards on to one gift card We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative told the customer that a refund to his credit card or by check was not an option and the funds have since been consolidated onto a single gift card which the customer may use toward a future purchaseWe ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been instrumental in assisting the customer with their concerns [redacted] provided the customer with a replacement promotional Dell Gift Card, as well as assisted the customer with the return and full refund back to the customer for merchandise the customer has returned to Dell We certainly do apologize for any inconvenience or frustration this matter may have caused the customer Please have the customer contact our representative directly by email at ***_ [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Shawn was very helpful Too bad the other representatives I dealt with at Dell do not act more like him Thank you for your assistance Regards, [redacted]
A Dell representative is continuing to work with [redacted] to achieve an amicable resolution for his concernsA replacement unit has been processedOur representative may be contacted directly by e-mail at [redacted]
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer opted not to accept the representative offer to assist in replacing the orderThe monitor normally sales for $the customer took advantage of the sale his base price for the monitor was $ [redacted] Advanced Resolution Group Incident [redacted] Dell Inc
Since the date of the follow up submission, a Dell representative remains engaged and is still assisting the customer in an attempt to reach final resolution We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter
Today’s Date: 03/29/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states order concernsAt this time the agent has confirmed the customers credit has been processedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative recently contacted [redacted] regarding her concernsOur representative explained the terms and condition of sale and the return policyAs a gesture of goodwill and in the interest of customer satisfaction, a product was processedPlease note that the credit has been posted to the original form of paymentOur representative also followwith [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] , in case [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving his full refund to his credit card for Order Number [redacted] We appreciate the customer and the Revdex.com bringing this matter to our attention, and we hope both parties understand just how serious Dell takes matters regarding the protection of our customers’ personal data and finances In a time when all of us are hearing reports of identity theft and other types of fraud, it is so imperative to us to take extra precautions to not only protect our customers, but to gain their trust in doing business with our company While we certainly do apologize for any inconvenience it may have caused our customer during this purchasing transaction, we maintain this extra caution we imposed was ultimately to protect them Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer to assist in investigate how her email address was once again added to the Universities accountThe representative will follow up once a final resolution is determinedPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed thecustomer that their credit has been processed Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# 31301463Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative remained engaged through the return process and subsequently updated the customer once the refund posted The customer should see this reflected on his next monthly billing statement and may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because this is not true Another Dell employee called me and I told him I was keeping the complaint open because I had a major issue with Skype and my computer shut down It is still not working correctly I asked him to extend my warranty for months or a year because of the issues I have been having He would not agree to it and then said he couldn't hear what I was saying and never called back I cannot believe how Dell treats its customers I am extremely disappointed with their customer service beyond the one gentleman who was very helpful Almost everyone else has been rude and uncooperative I do not consider this complaint resolved Regards, [redacted] -***
Dear Better Business Bureau, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the Terms of Sale and the Return PolicyHowever, in the interest of customer satisfaction, our representative processed a return for order number [redacted] Furthermore, our records indicate that the credits have been posted to the original form of paymentThey should see this reflected on their next monthly billing statementShould Mrs [redacted] have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: After the computer came back from the depot, I plugged it back in and the same thing happened again Error message was resolving host and it knocked the other computers off of wifi even the ipad I was back on the phone with Dell they asked me to give them until Monday February 29th and I agreed I will be calling Dell back to see how the computer works over the weekend I can't stress enough how dissatisfied I am with Dell that a company this big cannot make a customer happyBrand new computer in August and not being able to use it Regards, [redacted]
Revdex.com Complaint ID [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate our Dell representatives offered, and Mr [redacted] accepted a new monitor and a one year warranty extension In the interest of customer satisfaction, Dell arranged and paid for a technician to go onsite to Mr [redacted] location to setup the new monitor; they also picked up and returned to Dell the defective unit The customer has confirmed with our representative the new monitor is working to his satisfaction Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Today’s Date: 06/15/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states performance issues with their Dell unitAt this time the agent has confirmed the customer received the unit back from being servicedHowever, the customer has advised the agent they have not worked with the unitThe agent has asked the customer to reach out should they still have concernsDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they have further concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] * [redacted] Customer expressed dissatisfaction with Dell service and support and wants a new replacement unitWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative offered service and support, as per the terms of Dell’s Limited Hardware Warranty, which the customer declinedHer request for replacement unit was respectfully deniedWe remain ready to assist Ms [redacted] within the terms of the warranty and our other policiesShould she have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Advanced Resolution Group Incident ID: [redacted] Dell
Dell representative [redacted] worked with this customer to resolve the issues as reported in the complaintThe issues are resolved and this case is closedThe credit in the amount of $posted to the customer’s accountOur representative may be reached at [redacted] @dell.com
Dear Revdex.com, Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for consolidating several gift cards on to one gift card We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative told the customer that a refund to his credit card or by check was not an option and the funds have since been consolidated onto a single gift card which the customer may use toward a future purchaseWe ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been instrumental in assisting the customer with their concerns [redacted] provided the customer with a replacement promotional Dell Gift Card, as well as assisted the customer with the return and full refund back to the customer for merchandise the customer has returned to Dell We certainly do apologize for any inconvenience or frustration this matter may have caused the customer Please have the customer contact our representative directly by email at ***_ [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Shawn was very helpful Too bad the other representatives I dealt with at Dell do not act more like him Thank you for your assistance Regards, [redacted]
A Dell representative is continuing to work with [redacted] to achieve an amicable resolution for his concernsA replacement unit has been processedOur representative may be contacted directly by e-mail at [redacted]
Complaint: [redacted] I am rejecting this response because: I have returned and I am awaiting a response from [redacted] Regards, [redacted] ***
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer opted not to accept the representative offer to assist in replacing the orderThe monitor normally sales for $the customer took advantage of the sale his base price for the monitor was $ [redacted] Advanced Resolution Group Incident [redacted] Dell Inc
Since the date of the follow up submission, a Dell representative remains engaged and is still assisting the customer in an attempt to reach final resolution We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter
Today’s Date: 03/29/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states order concernsAt this time the agent has confirmed the customers credit has been processedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative recently contacted [redacted] regarding her concernsOur representative explained the terms and condition of sale and the return policyAs a gesture of goodwill and in the interest of customer satisfaction, a product was processedPlease note that the credit has been posted to the original form of paymentOur representative also followwith [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] , in case [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving his full refund to his credit card for Order Number [redacted] We appreciate the customer and the Revdex.com bringing this matter to our attention, and we hope both parties understand just how serious Dell takes matters regarding the protection of our customers’ personal data and finances In a time when all of us are hearing reports of identity theft and other types of fraud, it is so imperative to us to take extra precautions to not only protect our customers, but to gain their trust in doing business with our company While we certainly do apologize for any inconvenience it may have caused our customer during this purchasing transaction, we maintain this extra caution we imposed was ultimately to protect them Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer to assist in investigate how her email address was once again added to the Universities accountThe representative will follow up once a final resolution is determinedPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed thecustomer that their credit has been processed Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# 31301463Dell Inc