Dear Revdex.com, Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for consolidating several gift cards on to one gift card We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative told the customer that a refund to his credit card or by check was not an option and the funds have since been consolidated onto a single gift card which the customer may use toward a future purchaseWe ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer to assist in investigate how her email address was once again added to the Universities accountThe representative will follow up once a final resolution is determinedPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the escalation team attempted numerous times to follow up with the customerThe customer indicated due to his working hours he would follow up with our tech support department that is open 24/The customer did contact our frontline support who also follow up numerous times also to assist the customerThe customers warranty does expire in April we ask that the customer please follow up so Dell can address any outstanding issues while in warrantyWe ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Today’s Date: 02/23/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states they wish to have gift cards purchased refundedAt this time the agent advised and confirmed with the gift card issuing team that Dell is unable to issue a refund on gift cardsGift cards are non refundable itemsThe customer also states they are having difficulty using the aforementioned gift cardsShould the customer require assistance in the use of the gift cards they may contact the agent for assistanceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerAnother UPS pickup has been arranged with the return reference number [redacted] This reference number will provide the customer proof that he returned a printerOnce the printer is returned he will receive credit for the printer onlyAny further reason not to allow pick up will be taken as the customer wants to keep the printer and the return will be cancelledIf the customer has any further questions he may contact the representative by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***A Dell representative recently contacted [redacted] regarding his concernsOur representative worked with our order verification team to resolve this matterOur records show that the order# [redacted] has been processedIn the interest of customer satisfaction, our representative also processed a partial account credit and followwith [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] , in case [redacted] has any further concerns regarding this case.Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission The customer is contacting the Revdex.com about a pricing error on Dell’s website regarding the Dell E310DW Printer The incorrect price was showing as $instead of the correct price at the time of $ Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell Dell realizes situations such as this can be disappointing for our customers Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors." We appreciate the customer taking the time to bring this observation to our attention Our merchandizing team is aware of this pricing error Dell is unable to honor the wrong price and must respectfully deny any request we may encounter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer in setting up the replacement system to work as intended The tech issues are currently resolved [redacted] has invited the customer to contact her directly if he should have any further questions or concerns regarding this matter We certainly do apologize for any frustration this transaction may have been for our customer Please have the customer contact [redacted] directly by email at [redacted] @Dell.com if he should need further assistance Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dell representative, ***, is continuing to work with the customer to achieve an amicable resolution for their concernsAs per the terms of the Warranty www.Dell.com/Warranty, our representative offered technical assistance, as well as, Depot serviceShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at [redacted] @Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with Dell service and support and wants a replacement unitWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs per the terms of the MaLimited Hardware Warranty, located at www.Dell.com/Warranty, Depot service was processedTheir request for replacement unit was respectfully deniedPlease note that the service was completed on November 13, and the unit was delivered to the customer on November 14, under FedEx tracking number [redacted] Our representative also followto verify that the unit was functioning properlyShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has ended and our representative, [redacted] , respectfully denied Mr [redacted] ’s request to have the Black Friday promotion honored [redacted] may be contacted via e-mail at [redacted] @Dell.comWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer his order was returned and refunded and he is not entitled to the gift card due to this fact Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Someone at Dell has confused my complaint with someone else's, as none of their reply makes any sense at allEven the name they reference is not mineObviously a case of mistaken identityI am waiting for my refund from Dell as the so called repaired laptop was still not working properly and I was allowed to return itOne of the worst cases of poor product\poor customer service that I have ever experienced and I hope that my refund does not take too much longer Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] * [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the product was purchased [redacted] Ms [redacted] informed our representative that the retailer is processing the refundWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionCustomer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the sale, the limited hardware warranty, and the return policy www.Dell.com/WarrantyDell records indicate the unit was purchased during November 2016, therefore a return for a refund would not be an optionHowever, in the interest of customer satisfaction, our representative processed a replacement unit, which was delivered on March 23, under FedEx tracking number [redacted] Our representative also followto verify that the replacement unit was received and functioning properlyShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe screen shot the customer has provided if the customer would click on the view details this would explain that only one gift card per orderThe gift card promotion is available for the orders shipping during the different datesAdvanced Resolution Group Incident [redacted] Dell Inc
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted [redacted] to achieve a resolution for her concernsOur representative may be contacted via e-mail at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] C [redacted] Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the gift card and credit verification departments to resolve this matterFurthermore, our records indicate that all the necessary credits have been posted to the original form of paymentShould Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for consolidating several gift cards on to one gift card We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative told the customer that a refund to his credit card or by check was not an option and the funds have since been consolidated onto a single gift card which the customer may use toward a future purchaseWe ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer to assist in investigate how her email address was once again added to the Universities accountThe representative will follow up once a final resolution is determinedPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the escalation team attempted numerous times to follow up with the customerThe customer indicated due to his working hours he would follow up with our tech support department that is open 24/The customer did contact our frontline support who also follow up numerous times also to assist the customerThe customers warranty does expire in April we ask that the customer please follow up so Dell can address any outstanding issues while in warrantyWe ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Today’s Date: 02/23/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states they wish to have gift cards purchased refundedAt this time the agent advised and confirmed with the gift card issuing team that Dell is unable to issue a refund on gift cardsGift cards are non refundable itemsThe customer also states they are having difficulty using the aforementioned gift cardsShould the customer require assistance in the use of the gift cards they may contact the agent for assistanceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerAnother UPS pickup has been arranged with the return reference number [redacted] This reference number will provide the customer proof that he returned a printerOnce the printer is returned he will receive credit for the printer onlyAny further reason not to allow pick up will be taken as the customer wants to keep the printer and the return will be cancelledIf the customer has any further questions he may contact the representative by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***A Dell representative recently contacted [redacted] regarding his concernsOur representative worked with our order verification team to resolve this matterOur records show that the order# [redacted] has been processedIn the interest of customer satisfaction, our representative also processed a partial account credit and followwith [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] , in case [redacted] has any further concerns regarding this case.Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Thank you for a copy of Mr [redacted] letterOur representative has contacted him to discuss the correspondence
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission The customer is contacting the Revdex.com about a pricing error on Dell’s website regarding the Dell E310DW Printer The incorrect price was showing as $instead of the correct price at the time of $ Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell Dell realizes situations such as this can be disappointing for our customers Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors." We appreciate the customer taking the time to bring this observation to our attention Our merchandizing team is aware of this pricing error Dell is unable to honor the wrong price and must respectfully deny any request we may encounter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer in setting up the replacement system to work as intended The tech issues are currently resolved [redacted] has invited the customer to contact her directly if he should have any further questions or concerns regarding this matter We certainly do apologize for any frustration this transaction may have been for our customer Please have the customer contact [redacted] directly by email at [redacted] @Dell.com if he should need further assistance Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dell representative, ***, is continuing to work with the customer to achieve an amicable resolution for their concernsAs per the terms of the Warranty www.Dell.com/Warranty, our representative offered technical assistance, as well as, Depot serviceShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at [redacted] @Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with Dell service and support and wants a replacement unitWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs per the terms of the MaLimited Hardware Warranty, located at www.Dell.com/Warranty, Depot service was processedTheir request for replacement unit was respectfully deniedPlease note that the service was completed on November 13, and the unit was delivered to the customer on November 14, under FedEx tracking number [redacted] Our representative also followto verify that the unit was functioning properlyShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has ended and our representative, [redacted] , respectfully denied Mr [redacted] ’s request to have the Black Friday promotion honored [redacted] may be contacted via e-mail at [redacted] @Dell.comWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer his order was returned and refunded and he is not entitled to the gift card due to this fact Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Someone at Dell has confused my complaint with someone else's, as none of their reply makes any sense at allEven the name they reference is not mineObviously a case of mistaken identityI am waiting for my refund from Dell as the so called repaired laptop was still not working properly and I was allowed to return itOne of the worst cases of poor product\poor customer service that I have ever experienced and I hope that my refund does not take too much longer Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] * [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the product was purchased [redacted] Ms [redacted] informed our representative that the retailer is processing the refundWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionCustomer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the sale, the limited hardware warranty, and the return policy www.Dell.com/WarrantyDell records indicate the unit was purchased during November 2016, therefore a return for a refund would not be an optionHowever, in the interest of customer satisfaction, our representative processed a replacement unit, which was delivered on March 23, under FedEx tracking number [redacted] Our representative also followto verify that the replacement unit was received and functioning properlyShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:till now I have not received any refund payments from you Regards, [redacted] ***
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe screen shot the customer has provided if the customer would click on the view details this would explain that only one gift card per orderThe gift card promotion is available for the orders shipping during the different datesAdvanced Resolution Group Incident [redacted] Dell Inc
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted [redacted] to achieve a resolution for her concernsOur representative may be contacted via e-mail at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] C [redacted] Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the gift card and credit verification departments to resolve this matterFurthermore, our records indicate that all the necessary credits have been posted to the original form of paymentShould Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell