Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative *** contacted the customer and authorized a repair at the depotThe representative followed up to confirm all issues have been resolved which the customer agreedWe remain available to assist and ask that the customer contact the representative ***
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Complaint: ***
I am rejecting this response because: The process is not completed I have been working with *** since June 29th This issue has yet to be solved When I have the quote and the products are being shipped I will believe this issue has been fixed I have been told many things during my interaction with ***, so I am need to wait to see what is actually true She has wavered on trying to bargain with me on the price, telling me the product was not in Dell's catalog any longer, offering me other products, and offering a 5% discount rather than honoring the original sale This has been a very long process that is still not over and I feel Dell has offered everything, but the correct solution After my last conversation with *** on July 23rd, I was told she would get the correct invoices, but I have not heard from her since that phone conversation
Regards,
*** ***
Dell representative, ***, is continuing to with the customer to achieve an amicable resolution for their concernsOur representative provided technical assistance and requested that they test the system and contact him back with the resultsWe ask that the customer contact our representative at *** for any further assistance they may need regarding this matter
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative has explained that the LCD has been damaged and is not covered under the hardware warrantyIf the customer would like to move forward with the repair she may contact our out of warranty department at ###-###-####The customer may contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
Since the date of the submission, a Dell representative, *** has made
multiple attempts to reach the customer by phone and e-mail however, to date, there has been no response by the customer to the representatives’ contact attempts. Should the customer still need assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matterDell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: Over my month warranty, I have called tech support on different occasions, and each call was separated by ample timeWithin a week I'd start receiving these callsFor the sake of this comment, I am very intelligent and worldly, but I almost fell victimThe only thing that saved me is when the scammer said he was calling from "Windows Support" I asked for clarificationHe said "Windows Support for your Dell Computer" Asking him if he was with Dell, he gave a non-answer that actually kept him from legally impersonating a Dell employeeLast week I made my most recent call to Dell and, like clockwork, I got the callExcept now the scammers have upped the ante and claim to be from DellThey even called using the concierge tech support number, ###-###-####Are they actually conducting their scams at the call center? In any case, Dell's warranty doesn't cover basic software support so my calls netted more problems than they solvedDELL IS HIDING a scam that is larger than we realize, but with time the news will break and I am cheering for the company to feel it, like their customers have
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Have been fully credited for the defective computerMr*** *** was very helpful in expediting our return
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed all of the customer’s refunds. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, ***, contacted the customer and explained that the customer that an additional credit could not be offeredThe representative confirmed that a gift card has been issued for the remaining amount and offered to assist in placing an orderPlease have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our
representative processed a partial account credit for order# ***Please note that the credit has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, our representative issued a product return for order# ***Our records
show that that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns in regards to this case.Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Our records indicate the representative Brad followed up with the customer advised the customer that the software is only downloadable from the internet and cds were never sent originallyThe representative offered to assist him but customer stated he did not have time and would follow back up with the representative in about a weekWe have included the link for the customer to review the hardware warranty terms and conditions*** We request the customer contact the representative at ***@Dell.com for any further assistance he may need regarding this matter
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Complaint: ***
I am rejecting this response because:I have still not received any information regarding the laptop, *** has emailed me saying " delay in processing the replacement system as we having technical issues as the tools are getting migrated" which does not make any sense.I have suggested they resume the replacement laptop I was originally promised with no response multiple times
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative has been in contact with her and respectfully denied her request for a system exchangeSoftware drivers have been reinstalled and the system has been
functioning as designedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedInformation was provided to help the customer initiate investigations into reported scam issues. ***FTC's online help: ***Phone helpline: 1-*** (###-###-####) Sincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the Vizio item# S4251w-Bis no longer availableOur
representative also informed him of the terms and conditions of sale
***
Please note that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price on a different item was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records have confirmed the hardware is working as designedThe customer is having a software issue that is not covered under the hardware warrantyAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer reconsider, we remain available to assist via Dell’s fee-based software SupportSincerely, Advanced Resolution Group FID # *** Dell
Complaint: ***
I am rejecting this response because: During one of the online interviews with Dell, the Dell agent indicated that Dell would credit my account for $for all of the inconveniences. As of this date, that has not happened. When I check my credit card account last week after receiving the delayed computer, there was no $credit showing on my credit card that I used to purchase the Dell equipment
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThis issue was recently addressed and no further changes will be madeThe customer’s account does not reflect his claimsDell considers this matter closedSincerely, Advanced Resolution Group *** Dell Inc
Complaint: ***
I am rejecting this response because:Thanks I m touchbase with AMEX on the issue suggested by Dell.But how do dell ensure this problem does not occur again to other customer? Is dell customer care well trained to answer such scenario? do they give truth information to customer? do customers still rely on dell customer care even after you have provided me wrong information before I placed for return of my product? I can challenge dell on providing wrong information to customer everytime I ask for status of my issuedo they still expect customers to come to dell even after so many lies?How dell can keep product as well coupon amount with dell even after dell customer care lied to me when I called to reterun by product? Do dell survive with lies to customers? is this the tricks dell want to live with?
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative *** contacted the customer and authorized a repair at the depotThe representative followed up to confirm all issues have been resolved which the customer agreedWe remain available to assist and ask that the customer contact the representative ***
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Complaint: ***
I am rejecting this response because: The process is not completed I have been working with *** since June 29th This issue has yet to be solved When I have the quote and the products are being shipped I will believe this issue has been fixed I have been told many things during my interaction with ***, so I am need to wait to see what is actually true She has wavered on trying to bargain with me on the price, telling me the product was not in Dell's catalog any longer, offering me other products, and offering a 5% discount rather than honoring the original sale This has been a very long process that is still not over and I feel Dell has offered everything, but the correct solution After my last conversation with *** on July 23rd, I was told she would get the correct invoices, but I have not heard from her since that phone conversation
Regards,
*** ***
Dell representative, ***, is continuing to with the customer to achieve an amicable resolution for their concernsOur representative provided technical assistance and requested that they test the system and contact him back with the resultsWe ask that the customer contact our representative at *** for any further assistance they may need regarding this matter
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative has explained that the LCD has been damaged and is not covered under the hardware warrantyIf the customer would like to move forward with the repair she may contact our out of warranty department at ###-###-####The customer may contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
Since the date of the submission, a Dell representative, *** has made
multiple attempts to reach the customer by phone and e-mail however, to date, there has been no response by the customer to the representatives’ contact attempts. Should the customer still need assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matterDell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: Over my month warranty, I have called tech support on different occasions, and each call was separated by ample timeWithin a week I'd start receiving these callsFor the sake of this comment, I am very intelligent and worldly, but I almost fell victimThe only thing that saved me is when the scammer said he was calling from "Windows Support" I asked for clarificationHe said "Windows Support for your Dell Computer" Asking him if he was with Dell, he gave a non-answer that actually kept him from legally impersonating a Dell employeeLast week I made my most recent call to Dell and, like clockwork, I got the callExcept now the scammers have upped the ante and claim to be from DellThey even called using the concierge tech support number, ###-###-####Are they actually conducting their scams at the call center? In any case, Dell's warranty doesn't cover basic software support so my calls netted more problems than they solvedDELL IS HIDING a scam that is larger than we realize, but with time the news will break and I am cheering for the company to feel it, like their customers have
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Have been fully credited for the defective computerMr*** *** was very helpful in expediting our return
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed all of the customer’s refunds. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, ***, contacted the customer and explained that the customer that an additional credit could not be offeredThe representative confirmed that a gift card has been issued for the remaining amount and offered to assist in placing an orderPlease have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our
representative processed a partial account credit for order# ***Please note that the credit has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, our representative issued a product return for order# ***Our records
show that that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns in regards to this case.Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Our records indicate the representative Brad followed up with the customer advised the customer that the software is only downloadable from the internet and cds were never sent originallyThe representative offered to assist him but customer stated he did not have time and would follow back up with the representative in about a weekWe have included the link for the customer to review the hardware warranty terms and conditions*** We request the customer contact the representative at ***@Dell.com for any further assistance he may need regarding this matter
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Complaint: ***
I am rejecting this response because:I have still not received any information regarding the laptop, *** has emailed me saying " delay in processing the replacement system as we having technical issues as the tools are getting migrated" which does not make any sense.I have suggested they resume the replacement laptop I was originally promised with no response multiple times
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative has been in contact with her and respectfully denied her request for a system exchangeSoftware drivers have been reinstalled and the system has been
functioning as designedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedInformation was provided to help the customer initiate investigations into reported scam issues. ***FTC's online help: ***Phone helpline: 1-*** (###-###-####) Sincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the Vizio item# S4251w-Bis no longer availableOur
representative also informed him of the terms and conditions of sale
***
Please note that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price on a different item was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records have confirmed the hardware is working as designedThe customer is having a software issue that is not covered under the hardware warrantyAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer reconsider, we remain available to assist via Dell’s fee-based software SupportSincerely, Advanced Resolution Group FID # *** Dell
Complaint: ***
I am rejecting this response because: During one of the online interviews with Dell, the Dell agent indicated that Dell would credit my account for $for all of the inconveniences. As of this date, that has not happened. When I check my credit card account last week after receiving the delayed computer, there was no $credit showing on my credit card that I used to purchase the Dell equipment
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThis issue was recently addressed and no further changes will be madeThe customer’s account does not reflect his claimsDell considers this matter closedSincerely, Advanced Resolution Group *** Dell Inc
Complaint: ***
I am rejecting this response because:Thanks I m touchbase with AMEX on the issue suggested by Dell.But how do dell ensure this problem does not occur again to other customer? Is dell customer care well trained to answer such scenario? do they give truth information to customer? do customers still rely on dell customer care even after you have provided me wrong information before I placed for return of my product? I can challenge dell on providing wrong information to customer everytime I ask for status of my issuedo they still expect customers to come to dell even after so many lies?How dell can keep product as well coupon amount with dell even after dell customer care lied to me when I called to reterun by product? Do dell survive with lies to customers? is this the tricks dell want to live with?
Regards,
*** ***