Complaint: ***
I am rejecting this response because: It does not make sense, Original price was $89.25. They say It now cost $245.00, and they will give a 10% discount, and want to charge me $220.05. I am very upset with their sale practices. I spent $4,for this computer with no monitor. I want the price the Salesman told me he added, when he had taken the original order, then never showed on the original orderWhich I could not review until the following Monday and, saw it was missing from order. They were notified before order was shipped
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I was not given any such information regarding a shortage or why or how it happenedI have tried to email rep and have not been emailed backI was told on 2-that he was going to submit proper credit and would keep me posted however I have not received any calls or emails from him since the 17thThere was another "partial" credit received but as of today there is still a shortage of APPROXIMATELY $No progress or updates have been provided and the refund credits are still not done
Regards,
*** ***
Complaint: *** I am rejecting this response because: Hi *** ***, Thank you so much for following up my complaint against Dell IncFirst, I have to say, I don’t accept the solution that Dell presented to me this Monday at allOn Monday, Oct31, 2016, a lady from Dell gave me a callAt beginning, her voice was much politeShe told me she had read my letter forwarded by Revdex.com, and she could make that refund for me when I sent the related documentation backShe didn’t mention anything that I didn’t qualify for the on-sale price when I ordered the laptop on line. But her attitude suddenly changed after I told her that I didn’t have the required documentation on hand, because I hadn’t thought I need prepare them before, and I have never thought a famous company would fool his/her customer. Now I very regret why I didn’t make a screenprint or take a photo when I placed my order at that momentThe Dell representative told me she could not process the refund if I could not prove the $charge had been displayed on my endI said the Instant Saving of $ was definitively shown on the Dell’s on-line advertisement on Sep25, 2016, if she could check the advertisement or other customers’ records for that product on the same day, she must find my words are trueBut she refused my request and said she couldn’t check the record of othersThen I said until today, that laptop was still on sale, and the promotional price is only $899.99, why I have to pay $to get the same product? Dell at least should refund me the overpaid for the Instant SavingShe asked me how much the instant saving, I told her that is $278, she denied immediatelyFinal I asked how much she could refund, she said she only could give me 10% off of the amount of my total charge $1220, which is $122, and could be used in my next purchase from DellMy God, I already bought a laptop and trapped in so big a trouble, why I need make a risk again? And this incident was not caused by me; the only fault that I made is that I am not a smart guy, I am too stupid because I don’t know how to protect me before I was going to shopping on Dell websiteNow, at this time, I formally submit another inform against Dell Inc., that it is scam of a Dell’s on-line advertisement about the Instant Saving of Laptop New Inspiron Series 2-in-When a customer is attracted by the more than $Instant Saving and place an order, everything is fineEven if he or she tried to apply an on-line coupon, it still works on its check-out pageSee, another $has been savedAfter inputting the credit number, denying some unnecessary warrantees, the total amount of charge which including the tax will displayIf he or she accepts the confirmation of that charge, the transaction is completedHowever, this is not the endIf the shopper don’t make a record like screenprint or photoshoot, I promise, the nightmare will just startTo lower down the customer’s attention, maybe his or her credit card will be charged the same amount as that have been confirmed, but the official invoice/receipt will delay at least days to print outIf the customer doesn’t often check the credit card record, and doesn’t contact Dell as early as possible, change probably will happenThe old transaction record on the credit card will disappear; a new charge with the original sale price will appear to the credit card daily record, just after the ordered package had been shipped out from the manufacturer's warehouseNow, that customer will be trapped into the same trouble as the same as I had experiencedHe or she will have to contact Dell again and againIf he or she can’t provide any evidence to prove his or her accepted charge amount, the request for overcharge refund will be easily denied by the Dell representativeHere, I have to say, doing business should not be like in this wayIn my mind, honest is the most important personality in North America, whatever for anybody, or in any timeBecause there are remote distance, time delay and other unknown factors existed when an on-line shopping is being proceeded, some recognition difference for price, quality or shipping between the seller and buyer maybe will come out or be undercoverPerhaps many customers like me don’t know how to play the Card Game if a business is just addicted to trick their customers, but truth is truth, it can’t be hidden foreverMaybe I will not get my refund because of my carelessness and credulity, but that business will also lose more and more customers if the customers find the advertisement is just a beautiful lieAlthough I am only a common customer, maybe my ability is much tiny comparing with the power of a giant like Dell Inc, but I will tell my experience to more people in the internet and in reality worldI believe they can figure out what’s wrong in this disputeI will also keep the right to look for more help from other services such as local legal service, if it is necessaryBy the way, I have the screenprint for Dell’s advertisement on Octand Oct28, They both show the New Inspiron Series 2-in-is on sale at price $The date on the formal invoice from Dell is Oct5, 2016, that’s ten days later to my on-line order, but the price becomes $If Revdex.com need, I will send all of them to Revdex.com for reviewUnfortunately, as the reason I mentioned before, I don’t have the screenprint for Dell’s advertisement on Sep25, 2016, on which the on-sale price is only $829.99, but I believe you can get it if Dell Inc can show Revdex.com the previous recordThe credit card we used is Tangerine MasterCardWe have tried to contact with Tangerine Bank, and they acknowledged the card had been charged to $one day after Sep25, but it was changed to $on OctThey cannot give the record to us because amount only shown on statement can be disclosedRevdex.com can ask them to provide this evidence and I can provide the identification information of this card to help Revdex.com to clarify if what I said is trueFinally, please accept my sincere appreciation for your helpThanks againRegards, *** ** **
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur records do not reflect the customers’ rebuttal commentsThe customer first contacted us 3/stating speaker issues and requesting a system returnAfter working with the customer it was determined the issue was resolved and the customer was provided a price protection refund as a courtesyThe customer contacted Dell in April due to a software issue with he choose to cancel and he did receive a refundThe customer contacted Dell again on 8/with Audio issues and claiming he was still due a $refund to keep the systemThis was an error on the resolver end that offered it but Dell did honor it anyway and the refund was posted on 8/At the same time we had parts replaced that did show failure which were covered under the hardware warrantyThe customer was denied a return on the speakers since the issue was resolved back in MarchThe customer was referred to the manufacturer Logitech who can assist the customer in addressing any concernsDell moves to close this complaint as resolvedSincerely, Advanced Resolution Group *** Dell Inc
Complaint: ***
I am rejecting this response because:
I was willing to accept less than a full refund by having them honor the warranty and fixing the notebook as per warranty However I never received the apology for the three days where I was called a liar and received no help until I contacted Revdex.com and my local consumer affairs officeThe fact I had to go to such lengths for a simple warranty is absurdLastly upon repair the warranty should have been extended as an offer of good faith because the product was found to be faulty and needed to have a core component replaced essentially giving me a new computerThe part replaced was the motherboard, I have no added guarantee that the "new" motherboard won't quit on me in six months like the previous oneI don't think an apology or an extended warranty to a full year on the "fixed" product is unreasonable to askBoth requests would return my faith in the company, but an apology here would suffice as to admit their wrong doing
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative contacted the customer and confirmed the system was in transit to him and provided tracking informationOur records indicate the first order was cancelled due to verification failureThe second order was placed on August 2nd and shipped out on August 4th underground shippingAt this time we show the system was delivered on 8/12/The representative followed up and confirmed both credits have posted back to the original form of paymentPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer the computer was shipped to him in March of and is outside of the Dell return/refund period. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would also like to thank *** *** for all his help
Regards,
*** ***
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell representative *** has been in contact with Mr*** to confirm the system is being repairedA refund has already been processed and posted to the Mr*** to is credit card in the amount of
$The Dell representative will update the customer once return shipping information is availableThe representative can be reached by emailing ***Sincerely, Advanced Resolution Group Incident ID: *** Dell
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsUnit is being serviced at the DepotOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr
*** has any further concerns regarding this case
Today’s Date: 09/08/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * *** , to address the contents of their correspondenceThe customer states they were charged for a TV that should have been free according to promotional materialAt this time the agent advised the customer the promotion was a free TV with the purchase of $or greaterThe customer purchase price was $680 dollarsThe agent apologized and offered to issue a return and process a refund for the customerThe customer has since stated they wish to wait as they continue to work on a resolutionWe ask the customer to please reach out to the agent if they wish to continue working towards a resolution in the matterWe thank the customer for their time and patience during this processThe customer contact the representative at ***@Dell.com should they wish to continue the return process or discuss another if there are other options. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Just because Dell has the right to cancel orders for any reason doesn't mean they shouldDell oversold their stock, not the consumerDell didn't remove the product from the website that they were selling on, not the consumerDell was the company incapable of managing inventory and sales, just because what they did to "resolve" it is within their policy doesn't mean that it does not warrant a complaintThe mistakes were all made by Dell, yet a customer is being punishedWhy did my order get cancelled as opposed to another? Being strung along by various "customer service representatives" for days didn't help the inconvenienceI still feel the complaint is valid and unresolvedThe only resolution I see is to avoid future dealings with a company that operates like Dell
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative is attempting to follow up with the customerThe customer will need to work with the representative before any resolution can be determinedPlease contact the representative by emailing ***@Dell.com
Sincerely,
Advanced Resolution Group
FID # ***
Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceNotifications were sent to all customers if the customer did not receive it we do apologizeThe notification could have gone into a spam folder depending on the customers filter settingsIn regards to the customers question about the cancellation wording we apologize for any confusionOur position remains the same under the terms of sale“Dell reserves the right to cancel orders arising from pricing and other errors, and no valid contract of sale was formed between Dell and those who attempted to take advantage of this obvious error.”The representative has noted the customer feedback on this experience and Dell does apologize for the problemsWe consider this matter resolved and have moved to close the complaintSincerely Advanced Resolution Group Incident *** Dell Inc
Today’s Date: 05/16/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states they did not receive gift cards associated with an orderAt this time the agent has advised the customer the gift cards were not issued as part of the promotion because the customer order was processed as a reseller order which are not eligible for the promotionDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any additional questions or concerns about the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 01/27/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states an error in the shipping status with the Dell siteAt this time the agent has processed the customers refundDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because I was able to reach out to the technical support. The representative it not very response. I sent her a number of e-mails and never got a response. Whatever, I would consider other brands next time I have to get a computerI sent her e-mails on March 16, March and March and never got a responseI don't like when people lie.
Regards,
*** ***
Revdex.com:
Nothing was done on the side of the business more than they called and refund my money to my account, but please keep on record that nothing else was resolued by this company, I need a product and did not receive it
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Dell representative, ***, is attempting to reach the customer by phone and email; however, has not yet been able to discuss the contents
of the submissionWe remain available to assist and ask that the customer contact our representative at ***_***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID:
Dell
Complaint: ***
I am rejecting this response because: It does not make sense, Original price was $89.25. They say It now cost $245.00, and they will give a 10% discount, and want to charge me $220.05. I am very upset with their sale practices. I spent $4,for this computer with no monitor. I want the price the Salesman told me he added, when he had taken the original order, then never showed on the original orderWhich I could not review until the following Monday and, saw it was missing from order. They were notified before order was shipped
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I was not given any such information regarding a shortage or why or how it happenedI have tried to email rep and have not been emailed backI was told on 2-that he was going to submit proper credit and would keep me posted however I have not received any calls or emails from him since the 17thThere was another "partial" credit received but as of today there is still a shortage of APPROXIMATELY $No progress or updates have been provided and the refund credits are still not done
Regards,
*** ***
Complaint: *** I am rejecting this response because: Hi *** ***, Thank you so much for following up my complaint against Dell IncFirst, I have to say, I don’t accept the solution that Dell presented to me this Monday at allOn Monday, Oct31, 2016, a lady from Dell gave me a callAt beginning, her voice was much politeShe told me she had read my letter forwarded by Revdex.com, and she could make that refund for me when I sent the related documentation backShe didn’t mention anything that I didn’t qualify for the on-sale price when I ordered the laptop on line. But her attitude suddenly changed after I told her that I didn’t have the required documentation on hand, because I hadn’t thought I need prepare them before, and I have never thought a famous company would fool his/her customer. Now I very regret why I didn’t make a screenprint or take a photo when I placed my order at that momentThe Dell representative told me she could not process the refund if I could not prove the $charge had been displayed on my endI said the Instant Saving of $ was definitively shown on the Dell’s on-line advertisement on Sep25, 2016, if she could check the advertisement or other customers’ records for that product on the same day, she must find my words are trueBut she refused my request and said she couldn’t check the record of othersThen I said until today, that laptop was still on sale, and the promotional price is only $899.99, why I have to pay $to get the same product? Dell at least should refund me the overpaid for the Instant SavingShe asked me how much the instant saving, I told her that is $278, she denied immediatelyFinal I asked how much she could refund, she said she only could give me 10% off of the amount of my total charge $1220, which is $122, and could be used in my next purchase from DellMy God, I already bought a laptop and trapped in so big a trouble, why I need make a risk again? And this incident was not caused by me; the only fault that I made is that I am not a smart guy, I am too stupid because I don’t know how to protect me before I was going to shopping on Dell websiteNow, at this time, I formally submit another inform against Dell Inc., that it is scam of a Dell’s on-line advertisement about the Instant Saving of Laptop New Inspiron Series 2-in-When a customer is attracted by the more than $Instant Saving and place an order, everything is fineEven if he or she tried to apply an on-line coupon, it still works on its check-out pageSee, another $has been savedAfter inputting the credit number, denying some unnecessary warrantees, the total amount of charge which including the tax will displayIf he or she accepts the confirmation of that charge, the transaction is completedHowever, this is not the endIf the shopper don’t make a record like screenprint or photoshoot, I promise, the nightmare will just startTo lower down the customer’s attention, maybe his or her credit card will be charged the same amount as that have been confirmed, but the official invoice/receipt will delay at least days to print outIf the customer doesn’t often check the credit card record, and doesn’t contact Dell as early as possible, change probably will happenThe old transaction record on the credit card will disappear; a new charge with the original sale price will appear to the credit card daily record, just after the ordered package had been shipped out from the manufacturer's warehouseNow, that customer will be trapped into the same trouble as the same as I had experiencedHe or she will have to contact Dell again and againIf he or she can’t provide any evidence to prove his or her accepted charge amount, the request for overcharge refund will be easily denied by the Dell representativeHere, I have to say, doing business should not be like in this wayIn my mind, honest is the most important personality in North America, whatever for anybody, or in any timeBecause there are remote distance, time delay and other unknown factors existed when an on-line shopping is being proceeded, some recognition difference for price, quality or shipping between the seller and buyer maybe will come out or be undercoverPerhaps many customers like me don’t know how to play the Card Game if a business is just addicted to trick their customers, but truth is truth, it can’t be hidden foreverMaybe I will not get my refund because of my carelessness and credulity, but that business will also lose more and more customers if the customers find the advertisement is just a beautiful lieAlthough I am only a common customer, maybe my ability is much tiny comparing with the power of a giant like Dell Inc, but I will tell my experience to more people in the internet and in reality worldI believe they can figure out what’s wrong in this disputeI will also keep the right to look for more help from other services such as local legal service, if it is necessaryBy the way, I have the screenprint for Dell’s advertisement on Octand Oct28, They both show the New Inspiron Series 2-in-is on sale at price $The date on the formal invoice from Dell is Oct5, 2016, that’s ten days later to my on-line order, but the price becomes $If Revdex.com need, I will send all of them to Revdex.com for reviewUnfortunately, as the reason I mentioned before, I don’t have the screenprint for Dell’s advertisement on Sep25, 2016, on which the on-sale price is only $829.99, but I believe you can get it if Dell Inc can show Revdex.com the previous recordThe credit card we used is Tangerine MasterCardWe have tried to contact with Tangerine Bank, and they acknowledged the card had been charged to $one day after Sep25, but it was changed to $on OctThey cannot give the record to us because amount only shown on statement can be disclosedRevdex.com can ask them to provide this evidence and I can provide the identification information of this card to help Revdex.com to clarify if what I said is trueFinally, please accept my sincere appreciation for your helpThanks againRegards, *** ** **
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur records do not reflect the customers’ rebuttal commentsThe customer first contacted us 3/stating speaker issues and requesting a system returnAfter working with the customer it was determined the issue was resolved and the customer was provided a price protection refund as a courtesyThe customer contacted Dell in April due to a software issue with he choose to cancel and he did receive a refundThe customer contacted Dell again on 8/with Audio issues and claiming he was still due a $refund to keep the systemThis was an error on the resolver end that offered it but Dell did honor it anyway and the refund was posted on 8/At the same time we had parts replaced that did show failure which were covered under the hardware warrantyThe customer was denied a return on the speakers since the issue was resolved back in MarchThe customer was referred to the manufacturer Logitech who can assist the customer in addressing any concernsDell moves to close this complaint as resolvedSincerely, Advanced Resolution Group *** Dell Inc
Complaint: ***
I am rejecting this response because:
I was willing to accept less than a full refund by having them honor the warranty and fixing the notebook as per warranty However I never received the apology for the three days where I was called a liar and received no help until I contacted Revdex.com and my local consumer affairs officeThe fact I had to go to such lengths for a simple warranty is absurdLastly upon repair the warranty should have been extended as an offer of good faith because the product was found to be faulty and needed to have a core component replaced essentially giving me a new computerThe part replaced was the motherboard, I have no added guarantee that the "new" motherboard won't quit on me in six months like the previous oneI don't think an apology or an extended warranty to a full year on the "fixed" product is unreasonable to askBoth requests would return my faith in the company, but an apology here would suffice as to admit their wrong doing
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative contacted the customer and confirmed the system was in transit to him and provided tracking informationOur records indicate the first order was cancelled due to verification failureThe second order was placed on August 2nd and shipped out on August 4th underground shippingAt this time we show the system was delivered on 8/12/The representative followed up and confirmed both credits have posted back to the original form of paymentPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer the computer was shipped to him in March of and is outside of the Dell return/refund period. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would also like to thank *** *** for all his help
Regards,
*** ***
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell representative *** has been in contact with Mr*** to confirm the system is being repairedA refund has already been processed and posted to the Mr*** to is credit card in the amount of
$The Dell representative will update the customer once return shipping information is availableThe representative can be reached by emailing ***Sincerely, Advanced Resolution Group Incident ID: *** Dell
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsUnit is being serviced at the DepotOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr
*** has any further concerns regarding this case
Today’s Date: 09/08/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * *** , to address the contents of their correspondenceThe customer states they were charged for a TV that should have been free according to promotional materialAt this time the agent advised the customer the promotion was a free TV with the purchase of $or greaterThe customer purchase price was $680 dollarsThe agent apologized and offered to issue a return and process a refund for the customerThe customer has since stated they wish to wait as they continue to work on a resolutionWe ask the customer to please reach out to the agent if they wish to continue working towards a resolution in the matterWe thank the customer for their time and patience during this processThe customer contact the representative at ***@Dell.com should they wish to continue the return process or discuss another if there are other options. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Just because Dell has the right to cancel orders for any reason doesn't mean they shouldDell oversold their stock, not the consumerDell didn't remove the product from the website that they were selling on, not the consumerDell was the company incapable of managing inventory and sales, just because what they did to "resolve" it is within their policy doesn't mean that it does not warrant a complaintThe mistakes were all made by Dell, yet a customer is being punishedWhy did my order get cancelled as opposed to another? Being strung along by various "customer service representatives" for days didn't help the inconvenienceI still feel the complaint is valid and unresolvedThe only resolution I see is to avoid future dealings with a company that operates like Dell
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative is attempting to follow up with the customerThe customer will need to work with the representative before any resolution can be determinedPlease contact the representative by emailing ***@Dell.com
Sincerely,
Advanced Resolution Group
FID # ***
Dell
Thank you for the letter from *** ***Our representative has been in contact with the customer and onsite service has been dispatched
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceNotifications were sent to all customers if the customer did not receive it we do apologizeThe notification could have gone into a spam folder depending on the customers filter settingsIn regards to the customers question about the cancellation wording we apologize for any confusionOur position remains the same under the terms of sale“Dell reserves the right to cancel orders arising from pricing and other errors, and no valid contract of sale was formed between Dell and those who attempted to take advantage of this obvious error.”The representative has noted the customer feedback on this experience and Dell does apologize for the problemsWe consider this matter resolved and have moved to close the complaintSincerely Advanced Resolution Group Incident *** Dell Inc
Today’s Date: 05/16/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states they did not receive gift cards associated with an orderAt this time the agent has advised the customer the gift cards were not issued as part of the promotion because the customer order was processed as a reseller order which are not eligible for the promotionDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any additional questions or concerns about the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 01/27/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states an error in the shipping status with the Dell siteAt this time the agent has processed the customers refundDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because I was able to reach out to the technical support. The representative it not very response. I sent her a number of e-mails and never got a response. Whatever, I would consider other brands next time I have to get a computerI sent her e-mails on March 16, March and March and never got a responseI don't like when people lie.
Regards,
*** ***
Revdex.com:
Nothing was done on the side of the business more than they called and refund my money to my account, but please keep on record that nothing else was resolued by this company, I need a product and did not receive it
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Dell representative, ***, is attempting to reach the customer by phone and email; however, has not yet been able to discuss the contents
of the submissionWe remain available to assist and ask that the customer contact our representative at ***_***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID:
Dell