Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you very much for your help!
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed with the customer her MS Office software is installed and activated. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and dispatched depot serviceOur records indicate the system has been repaired and is out for delivery to the customerOur
representative will remain engaged to confirm the issue is resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because: they sent response to previous rejection and now just acknowldeged the responseDid not answer previouse request for PART#s for me to buySee they refuse to support thier product This Inspirion was built by DELL as a piece of garbage and they refuse to provide upgrade part#s for someone to make it worthwhileDell Inc Needs to support their product, I request a supervisor contact me at ###-###-#### after p.meastern since '***@Dell.com' has been a useless, condescending RACIST fully intending to be disrespectful to any *** of the ** *** *** that purchased a Dell Product from the *** *** *** *** *** (***)
Regards,
*** ***
Complaint: ***
I am rejecting this response because: My computer functions even worse since they installed the new hard driveTheir own tech that has been here twice now due to computer malfunctions, stated he could not make the computer work properlyI was sold a lemonDell keeps stating we are past the 30-day return / exchange policy, however that is only becuase ever since the fist week we owned this computer they have refused to do anything other than run useless testsThe compter freezes regularly, I cannot open 70% of my files, the email system functions at about 90%, the computer constantly states "CRITICAL ERROR" and we must pull the plug to get it to work, it's slow, cannot multi-function and will not load all my files from the old hard drive to the new oneNearly all of these things have been occuring since the fist weeek we owned the computer and have been recorded via email and online conversations with DellI have asked for a credit to upgrade to a new computer, which I feel is extremely gennerous of me after all that I have been throughI have lost so much time and business dealing with this computer! Dell OWES ME MONEY!
Regards,
*** ***
Complaint: ***
I am rejecting this response because: It's ridiculous Dell attempted to call me using the same exact Indian based customer service to tell me there's still no solutionHow is it that the highest person I can speak to at Dell is somehow in India considering Dell's headquarters is in Texas...This is an example of a cheap company outsourcing every inch of their customer service without any regard for actual customersHow is it that the company who sells gift cards and sends promotional gift cards cannot simply give another one...especially considering it was their terrible customer service who wrongly informed me of the gift card terms and conditions at first
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our gift card department to resolve the matterOur
representative informed Mr*** of the terms and conditions of gift cards
***Please note that the gift card in question is considered invalid; therefore, it’s not replaceable or returnableWe suggest that Mr*** contact the place of purchase for any additional clarificationWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Why was it placed under ***’s cr *** and not *** who ordered it? And every time I long in to my account *** it does not show the order info so it means I Never got my item I ordered so dell took my Money and never and does not to show valid proofIt should have never been placed under *** nameor his name under my accountWhy was his name placed in my order? If I don’t get valid proof it matter will go to civil court
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer the computer was shipped to him in March of and is outside of the Dell return/refund period. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has resolved the customer’s issues. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because:Thanks I m touchbase with AMEX on the issue suggested by Dell.But how do dell ensure this problem does not occur again to other customer? Is dell customer care well trained to answer such scenario? do they give truth information to customer? do customers still rely on dell customer care even after you have provided me wrong information before I placed for return of my product? I can challenge dell on providing wrong information to customer everytime I ask for status of my issuedo they still expect customers to come to dell even after so many lies?How dell can keep product as well coupon amount with dell even after dell customer care lied to me when I called to reterun by product? Do dell survive with lies to customers? is this the tricks dell want to live with?
Regards,
*** ***
Revdex.com Complaint ID: ***Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted
the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has received their order. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized for the problemsThe representative confirmed the credit has posted back to the original mode of paymentWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***_*@Dell.com Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative contacted the customer and confirmed the system was in transit to him and provided tracking informationOur records indicate the first order was cancelled due to verification failureThe second order was placed on August 2nd and shipped out on August 4th underground shippingAt this time we show the system was delivered on 8/12/The representative followed up and confirmed both credits have posted back to the original form of paymentPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Our records indicate that the system has been repaired and shipped backThe representative has confirmed receipt and system is working as designedThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: I was not given any such information regarding a shortage or why or how it happenedI have tried to email rep and have not been emailed backI was told on 2-that he was going to submit proper credit and would keep me posted however I have not received any calls or emails from him since the 17thThere was another "partial" credit received but as of today there is still a shortage of APPROXIMATELY $No progress or updates have been provided and the refund credits are still not done
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, I am still testing this Alienware R I will contact Mr.*** if my system has more problemsI was told Dell Support put in a new Motherboard?S o far so good with my Alienware R4.
Thank you, Kindest Regards,
*** ***
Dear Revdex.com, Dell records indicate a check # *** has been issued on 3/16/The check is sent general mail please allow to business days to receiveSincerely Advanced Resolution Group Incident *** Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***This order was placed for a certain time frame to be met and it was not met so the order was cancelledThis matter is resolved.
Regards,
*** ***
Complaint: *** I am rejecting this response because: Hi *** ***, Thank you so much for following up my complaint against Dell IncFirst, I have to say, I don’t accept the solution that Dell presented to me this Monday at allOn Monday, Oct31, 2016, a lady from Dell gave me a callAt beginning, her voice was much politeShe told me she had read my letter forwarded by Revdex.com, and she could make that refund for me when I sent the related documentation backShe didn’t mention anything that I didn’t qualify for the on-sale price when I ordered the laptop on line. But her attitude suddenly changed after I told her that I didn’t have the required documentation on hand, because I hadn’t thought I need prepare them before, and I have never thought a famous company would fool his/her customer. Now I very regret why I didn’t make a screenprint or take a photo when I placed my order at that momentThe Dell representative told me she could not process the refund if I could not prove the $charge had been displayed on my endI said the Instant Saving of $ was definitively shown on the Dell’s on-line advertisement on Sep25, 2016, if she could check the advertisement or other customers’ records for that product on the same day, she must find my words are trueBut she refused my request and said she couldn’t check the record of othersThen I said until today, that laptop was still on sale, and the promotional price is only $899.99, why I have to pay $to get the same product? Dell at least should refund me the overpaid for the Instant SavingShe asked me how much the instant saving, I told her that is $278, she denied immediatelyFinal I asked how much she could refund, she said she only could give me 10% off of the amount of my total charge $1220, which is $122, and could be used in my next purchase from DellMy God, I already bought a laptop and trapped in so big a trouble, why I need make a risk again? And this incident was not caused by me; the only fault that I made is that I am not a smart guy, I am too stupid because I don’t know how to protect me before I was going to shopping on Dell websiteNow, at this time, I formally submit another inform against Dell Inc., that it is scam of a Dell’s on-line advertisement about the Instant Saving of Laptop New Inspiron Series 2-in-When a customer is attracted by the more than $Instant Saving and place an order, everything is fineEven if he or she tried to apply an on-line coupon, it still works on its check-out pageSee, another $has been savedAfter inputting the credit number, denying some unnecessary warrantees, the total amount of charge which including the tax will displayIf he or she accepts the confirmation of that charge, the transaction is completedHowever, this is not the endIf the shopper don’t make a record like screenprint or photoshoot, I promise, the nightmare will just startTo lower down the customer’s attention, maybe his or her credit card will be charged the same amount as that have been confirmed, but the official invoice/receipt will delay at least days to print outIf the customer doesn’t often check the credit card record, and doesn’t contact Dell as early as possible, change probably will happenThe old transaction record on the credit card will disappear; a new charge with the original sale price will appear to the credit card daily record, just after the ordered package had been shipped out from the manufacturer's warehouseNow, that customer will be trapped into the same trouble as the same as I had experiencedHe or she will have to contact Dell again and againIf he or she can’t provide any evidence to prove his or her accepted charge amount, the request for overcharge refund will be easily denied by the Dell representativeHere, I have to say, doing business should not be like in this wayIn my mind, honest is the most important personality in North America, whatever for anybody, or in any timeBecause there are remote distance, time delay and other unknown factors existed when an on-line shopping is being proceeded, some recognition difference for price, quality or shipping between the seller and buyer maybe will come out or be undercoverPerhaps many customers like me don’t know how to play the Card Game if a business is just addicted to trick their customers, but truth is truth, it can’t be hidden foreverMaybe I will not get my refund because of my carelessness and credulity, but that business will also lose more and more customers if the customers find the advertisement is just a beautiful lieAlthough I am only a common customer, maybe my ability is much tiny comparing with the power of a giant like Dell Inc, but I will tell my experience to more people in the internet and in reality worldI believe they can figure out what’s wrong in this disputeI will also keep the right to look for more help from other services such as local legal service, if it is necessaryBy the way, I have the screenprint for Dell’s advertisement on Octand Oct28, They both show the New Inspiron Series 2-in-is on sale at price $The date on the formal invoice from Dell is Oct5, 2016, that’s ten days later to my on-line order, but the price becomes $If Revdex.com need, I will send all of them to Revdex.com for reviewUnfortunately, as the reason I mentioned before, I don’t have the screenprint for Dell’s advertisement on Sep25, 2016, on which the on-sale price is only $829.99, but I believe you can get it if Dell Inc can show Revdex.com the previous recordThe credit card we used is Tangerine MasterCardWe have tried to contact with Tangerine Bank, and they acknowledged the card had been charged to $one day after Sep25, but it was changed to $on OctThey cannot give the record to us because amount only shown on statement can be disclosedRevdex.com can ask them to provide this evidence and I can provide the identification information of this card to help Revdex.com to clarify if what I said is trueFinally, please accept my sincere appreciation for your helpThanks againRegards, *** ** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you very much for your help!
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed with the customer her MS Office software is installed and activated. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and dispatched depot serviceOur records indicate the system has been repaired and is out for delivery to the customerOur
representative will remain engaged to confirm the issue is resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because: they sent response to previous rejection and now just acknowldeged the responseDid not answer previouse request for PART#s for me to buySee they refuse to support thier product This Inspirion was built by DELL as a piece of garbage and they refuse to provide upgrade part#s for someone to make it worthwhileDell Inc Needs to support their product, I request a supervisor contact me at ###-###-#### after p.meastern since '***@Dell.com' has been a useless, condescending RACIST fully intending to be disrespectful to any *** of the ** *** *** that purchased a Dell Product from the *** *** *** *** *** (***)
Regards,
*** ***
Complaint: ***
I am rejecting this response because: My computer functions even worse since they installed the new hard driveTheir own tech that has been here twice now due to computer malfunctions, stated he could not make the computer work properlyI was sold a lemonDell keeps stating we are past the 30-day return / exchange policy, however that is only becuase ever since the fist week we owned this computer they have refused to do anything other than run useless testsThe compter freezes regularly, I cannot open 70% of my files, the email system functions at about 90%, the computer constantly states "CRITICAL ERROR" and we must pull the plug to get it to work, it's slow, cannot multi-function and will not load all my files from the old hard drive to the new oneNearly all of these things have been occuring since the fist weeek we owned the computer and have been recorded via email and online conversations with DellI have asked for a credit to upgrade to a new computer, which I feel is extremely gennerous of me after all that I have been throughI have lost so much time and business dealing with this computer! Dell OWES ME MONEY!
Regards,
*** ***
Complaint: ***
I am rejecting this response because: It's ridiculous Dell attempted to call me using the same exact Indian based customer service to tell me there's still no solutionHow is it that the highest person I can speak to at Dell is somehow in India considering Dell's headquarters is in Texas...This is an example of a cheap company outsourcing every inch of their customer service without any regard for actual customersHow is it that the company who sells gift cards and sends promotional gift cards cannot simply give another one...especially considering it was their terrible customer service who wrongly informed me of the gift card terms and conditions at first
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our gift card department to resolve the matterOur
representative informed Mr*** of the terms and conditions of gift cards
***Please note that the gift card in question is considered invalid; therefore, it’s not replaceable or returnableWe suggest that Mr*** contact the place of purchase for any additional clarificationWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
r *** and not *** who ordered it? And every time I long in to my account *** it does not show the order info so it means I Never got my item I ordered so dell took my Money and never and does not to show valid proofIt should have never been placed under *** nameor his name under my accountWhy was his name placed in my order? If I don’t get valid proof it matter will go to civil court
I am rejecting this response because: Why was it placed under ***’s c
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer the computer was shipped to him in March of and is outside of the Dell return/refund period. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has resolved the customer’s issues. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because:Thanks I m touchbase with AMEX on the issue suggested by Dell.But how do dell ensure this problem does not occur again to other customer? Is dell customer care well trained to answer such scenario? do they give truth information to customer? do customers still rely on dell customer care even after you have provided me wrong information before I placed for return of my product? I can challenge dell on providing wrong information to customer everytime I ask for status of my issuedo they still expect customers to come to dell even after so many lies?How dell can keep product as well coupon amount with dell even after dell customer care lied to me when I called to reterun by product? Do dell survive with lies to customers? is this the tricks dell want to live with?
Regards,
*** ***
Revdex.com Complaint ID: ***Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted
the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has received their order. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized for the problemsThe representative confirmed the credit has posted back to the original mode of paymentWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***_*@Dell.com Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative contacted the customer and confirmed the system was in transit to him and provided tracking informationOur records indicate the first order was cancelled due to verification failureThe second order was placed on August 2nd and shipped out on August 4th underground shippingAt this time we show the system was delivered on 8/12/The representative followed up and confirmed both credits have posted back to the original form of paymentPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Our records indicate that the system has been repaired and shipped backThe representative has confirmed receipt and system is working as designedThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: I was not given any such information regarding a shortage or why or how it happenedI have tried to email rep and have not been emailed backI was told on 2-that he was going to submit proper credit and would keep me posted however I have not received any calls or emails from him since the 17thThere was another "partial" credit received but as of today there is still a shortage of APPROXIMATELY $No progress or updates have been provided and the refund credits are still not done
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, I am still testing this Alienware R I will contact Mr.*** if my system has more problemsI was told Dell Support put in a new Motherboard?S o far so good with my Alienware R4.
Thank you, Kindest Regards,
*** ***
Dear Revdex.com, Dell records indicate a check # *** has been issued on 3/16/The check is sent general mail please allow to business days to receiveSincerely Advanced Resolution Group Incident *** Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***This order was placed for a certain time frame to be met and it was not met so the order was cancelledThis matter is resolved.
Regards,
*** ***
Complaint: *** I am rejecting this response because: Hi *** ***, Thank you so much for following up my complaint against Dell IncFirst, I have to say, I don’t accept the solution that Dell presented to me this Monday at allOn Monday, Oct31, 2016, a lady from Dell gave me a callAt beginning, her voice was much politeShe told me she had read my letter forwarded by Revdex.com, and she could make that refund for me when I sent the related documentation backShe didn’t mention anything that I didn’t qualify for the on-sale price when I ordered the laptop on line. But her attitude suddenly changed after I told her that I didn’t have the required documentation on hand, because I hadn’t thought I need prepare them before, and I have never thought a famous company would fool his/her customer. Now I very regret why I didn’t make a screenprint or take a photo when I placed my order at that momentThe Dell representative told me she could not process the refund if I could not prove the $charge had been displayed on my endI said the Instant Saving of $ was definitively shown on the Dell’s on-line advertisement on Sep25, 2016, if she could check the advertisement or other customers’ records for that product on the same day, she must find my words are trueBut she refused my request and said she couldn’t check the record of othersThen I said until today, that laptop was still on sale, and the promotional price is only $899.99, why I have to pay $to get the same product? Dell at least should refund me the overpaid for the Instant SavingShe asked me how much the instant saving, I told her that is $278, she denied immediatelyFinal I asked how much she could refund, she said she only could give me 10% off of the amount of my total charge $1220, which is $122, and could be used in my next purchase from DellMy God, I already bought a laptop and trapped in so big a trouble, why I need make a risk again? And this incident was not caused by me; the only fault that I made is that I am not a smart guy, I am too stupid because I don’t know how to protect me before I was going to shopping on Dell websiteNow, at this time, I formally submit another inform against Dell Inc., that it is scam of a Dell’s on-line advertisement about the Instant Saving of Laptop New Inspiron Series 2-in-When a customer is attracted by the more than $Instant Saving and place an order, everything is fineEven if he or she tried to apply an on-line coupon, it still works on its check-out pageSee, another $has been savedAfter inputting the credit number, denying some unnecessary warrantees, the total amount of charge which including the tax will displayIf he or she accepts the confirmation of that charge, the transaction is completedHowever, this is not the endIf the shopper don’t make a record like screenprint or photoshoot, I promise, the nightmare will just startTo lower down the customer’s attention, maybe his or her credit card will be charged the same amount as that have been confirmed, but the official invoice/receipt will delay at least days to print outIf the customer doesn’t often check the credit card record, and doesn’t contact Dell as early as possible, change probably will happenThe old transaction record on the credit card will disappear; a new charge with the original sale price will appear to the credit card daily record, just after the ordered package had been shipped out from the manufacturer's warehouseNow, that customer will be trapped into the same trouble as the same as I had experiencedHe or she will have to contact Dell again and againIf he or she can’t provide any evidence to prove his or her accepted charge amount, the request for overcharge refund will be easily denied by the Dell representativeHere, I have to say, doing business should not be like in this wayIn my mind, honest is the most important personality in North America, whatever for anybody, or in any timeBecause there are remote distance, time delay and other unknown factors existed when an on-line shopping is being proceeded, some recognition difference for price, quality or shipping between the seller and buyer maybe will come out or be undercoverPerhaps many customers like me don’t know how to play the Card Game if a business is just addicted to trick their customers, but truth is truth, it can’t be hidden foreverMaybe I will not get my refund because of my carelessness and credulity, but that business will also lose more and more customers if the customers find the advertisement is just a beautiful lieAlthough I am only a common customer, maybe my ability is much tiny comparing with the power of a giant like Dell Inc, but I will tell my experience to more people in the internet and in reality worldI believe they can figure out what’s wrong in this disputeI will also keep the right to look for more help from other services such as local legal service, if it is necessaryBy the way, I have the screenprint for Dell’s advertisement on Octand Oct28, They both show the New Inspiron Series 2-in-is on sale at price $The date on the formal invoice from Dell is Oct5, 2016, that’s ten days later to my on-line order, but the price becomes $If Revdex.com need, I will send all of them to Revdex.com for reviewUnfortunately, as the reason I mentioned before, I don’t have the screenprint for Dell’s advertisement on Sep25, 2016, on which the on-sale price is only $829.99, but I believe you can get it if Dell Inc can show Revdex.com the previous recordThe credit card we used is Tangerine MasterCardWe have tried to contact with Tangerine Bank, and they acknowledged the card had been charged to $one day after Sep25, but it was changed to $on OctThey cannot give the record to us because amount only shown on statement can be disclosedRevdex.com can ask them to provide this evidence and I can provide the identification information of this card to help Revdex.com to clarify if what I said is trueFinally, please accept my sincere appreciation for your helpThanks againRegards, *** ** **