Today’s Date: 01/09/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Mr*** * ***, to address the contents of their correspondenceAt this time the
agent has processed the credit for the customer and as such informed themDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there remain any questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
The customer confirmed they received the refund in the amount of $and it has posted to the customer’s accountTherefore, our representative close this case but can be reached at ***@dell.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. The response is not satisfactory to me, but there is no alternative without some investigation of the truth by the Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin.
Regards,
* * ***
Dear Revdex.com, Dell representative, ***, received confirmation that his supervisor spoke with Ms*** and her computer is working fineAn external hard drive has been shipped and was deliveredDell representative, ***, remains available to
assist Ms*** in resolving her issues as reported in her complaint Sincerely, Dell Advanced Resolution Team
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** *** ***. Thank you for providing a copy of the customer’s submission Dell
representative; *** and the customer have discussed this matter by phone. We appreciate the customer taking time to share their purchasing experience with Dell, and for the Revdex.com bringing the two parties together. Our records indicate the customer had placed on order with Dell on 05/18/for a Nikon DCamera and due to the merchandise being on back-order; it did not ship until 06/17/2016. We certainly do apologize for the disappointing delays. The camera was delivered to the customer on Monday, 06/20/by Federal Express and the customer has confirmed receipt with ***. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because: My order still says as of Feb 18, the computer ordered has an estimated delivery dateWhy do you keep updating the delivery date? It still says the computer is on order and I will get itI waiting for the computer that I was promised
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The "pasted" EMail that you forwarded makes my case stronger, that I had every intention of pursuing repaymentof improper, unauthorized charges on my debit card. I do not consider it a valid excuse that DELL, refuses to forward billing communications, with Revdex.combut the bottom lineis that DELL, has not made any effort to return the money thatthey deducted from my VISA account ! I can NOT spend excuses !
Regards,
*** ***-***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** explained to the customer that gift cards cannot be used for payment of his Dell Preferred Account per the terms and conditions of said account. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative has contacted him and a return for credit has been dispatchedOur records indicate the system has been returned and the credit applied to the original
form of paymentMr***or has not responded to subsequent contact attempts for verificationOur representative remains available and we regret any dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: a technician tired to troubleshooting my in November 2015, by reinstalling the virus scan but my system I continued to get viruses, malware and registry pop-ups messages. Mr.*** would not agree to any of my demands. See my attached letter, which explains my issues furtherI'm upset and frustrated with them because I purchased a new system which was sent to me with viruses and errors in July that's why I asked for a refund or a new systemI saved up $to purchased this system and received a defective unitIts there way or the highwayOnce they get your money and you start experiencing problems with there equipment, you get treated like your the problemPlease read my detailed letter. Dissatisfied Customer of Dell/Athens,
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** informed the customer his order is over six months old and prices change over time, Dell cannot offer a refund now. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: I already paid for the gift card, and if they don't let me use it for whatever reason, they should give me full refundOtherwise, it is robbery from customer
Regards,
*** ***
Dear Revdex.com, Dell records show that the representative requested that the customer provided additional documentationAt this time Mr*** has not provided a copy of a receipt or proof of purchase as requestedSincerely Advanced Resolution Group Incident *** Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Dell's representative was prompt, courteous and responsive in dealing with this matter I am happy to dismiss my complaint and replace it with a compliment towards Dell's resolution of this matter I am 100% satisfied with resolution
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative has been in contact with her and respectfully denied her request for a system exchangeSoftware drivers have been reinstalled and the system has been
functioning as designedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedInformation was provided to help the customer initiate investigations into reported scam issues. ***FTC's online help: ***Phone helpline: 1-*** (###-###-####) Sincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because:As per last company’s request I have to remind that I have original transcript where Dell sales person had sent me on the day of purchaseIt clearly states that sales person promised that $will be sent me after the purchaseThe same transcript has been forwarded to *** ( ***@Dell.com )on Thursday, November 17, 7:AMPlease look the transcript that *** gotIt clearly states $Period.Plus, *** confirmed on Wed, Nov 04:39:that two cards $each were sent to meI keep this email tooThat means second time another DELL representative confirmed that I had to get my $back.Now DELL is trying DO NOT PAY what they promised beforeIt’s really Deliver Enormous Lies for Less (DELL)If I don’t get my $I have to proceed further
Regards,
*** ***
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionAs is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has endedThe customer does have the option to return for full creditPlease have the customer contact ***_***@Dell.com if he has any further questionsAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: the corel order was placed with the promotional gift card that came with the computer. That was straightened out. What I never received was order number *** for teacher's edition adobe and AC adapter that I had applied the $"goodwill" coupon.This was the one that was denied because supposedly and erroneously I was told that Visa declined the $charge over the $125. I was supposed to pay at least $above the $125. After Dell said the charge was denied, and I called to say Visa said it had not been, I was told they couldn't rerun it, but I should just re-place it. When I did I was told that there was no $coupon. When *** asked for the order number of this, I gave it to him, but he said there was no record of it. He wanted the confirmation. I didn't send it because I want what I initially ordered, not a "goodwill' coupon. I had the email with the order. If Dell wants to see it, and the email with the $coupon, I can send both. Where should I forward my emails? I can't attach because they are emails. I don't know how to attach that
Regards,
*** ***-***
Complaint: ***
I am rejecting this response because:On June 9, I wrote to Sam, my contact at Dell, to express my displeasure with the still-defective Venue tabletI still have not heard back from him about this matterThis is probably the longest I have gone without hearing from someone at Dell since I wrote my initial complaintI'm hoping it's not because they're upset I'm questioning the work they did on the tablet- I'm sure they did the best they could with a poorly designed piece of hardwareI wrote to *** and told him that I would be expecting a refundI believe, based on my own personal experience, a forum on Dell's own website, and the fact that Dell was willing to replace parts in the Venue tablet, that this particular tablet was poorly designed and a company as big and reputable as Dell should take accountability for the people they've left stranded.I will expect a full refund of $(this was the final price, as I bought it in tax-free New Hampshire) to be paid to:*** *** *** *** ***
*** ** ***
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The process is not completed I have been working with *** since June 29th This issue has yet to be solved When I have the quote and the products are being shipped I will believe this issue has been fixed I have been told many things during my interaction with ***, so I am need to wait to see what is actually true She has wavered on trying to bargain with me on the price, telling me the product was not in Dell's catalog any longer, offering me other products, and offering a 5% discount rather than honoring the original sale This has been a very long process that is still not over and I feel Dell has offered everything, but the correct solution After my last conversation with *** on July 23rd, I was told she would get the correct invoices, but I have not heard from her since that phone conversation
Regards,
*** ***
Today’s Date: 01/09/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Mr*** * ***, to address the contents of their correspondenceAt this time the
agent has processed the credit for the customer and as such informed themDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there remain any questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
The customer confirmed they received the refund in the amount of $and it has posted to the customer’s accountTherefore, our representative close this case but can be reached at ***@dell.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. The response is not satisfactory to me, but there is no alternative without some investigation of the truth by the Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin.
Regards,
* * ***
Dear Revdex.com, Dell representative, ***, received confirmation that his supervisor spoke with Ms*** and her computer is working fineAn external hard drive has been shipped and was deliveredDell representative, ***, remains available to
assist Ms*** in resolving her issues as reported in her complaint Sincerely, Dell Advanced Resolution Team
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** *** ***. Thank you for providing a copy of the customer’s submission Dell
representative; *** and the customer have discussed this matter by phone. We appreciate the customer taking time to share their purchasing experience with Dell, and for the Revdex.com bringing the two parties together. Our records indicate the customer had placed on order with Dell on 05/18/for a Nikon DCamera and due to the merchandise being on back-order; it did not ship until 06/17/2016. We certainly do apologize for the disappointing delays. The camera was delivered to the customer on Monday, 06/20/by Federal Express and the customer has confirmed receipt with ***. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because: My order still says as of Feb 18, the computer ordered has an estimated delivery dateWhy do you keep updating the delivery date? It still says the computer is on order and I will get itI waiting for the computer that I was promised
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The "pasted" EMail that you forwarded makes my case stronger, that I had every intention of pursuing repaymentof improper, unauthorized charges on my debit card. I do not consider it a valid excuse that DELL, refuses to forward billing communications, with Revdex.combut the bottom lineis that DELL, has not made any effort to return the money thatthey deducted from my VISA account ! I can NOT spend excuses !
Regards,
*** ***-***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** explained to the customer that gift cards cannot be used for payment of his Dell Preferred Account per the terms and conditions of said account. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative has contacted him and a return for credit has been dispatchedOur records indicate the system has been returned and the credit applied to the original
form of paymentMr***or has not responded to subsequent contact attempts for verificationOur representative remains available and we regret any dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: a technician tired to troubleshooting my in November 2015, by reinstalling the virus scan but my system I continued to get viruses, malware and registry pop-ups messages. Mr.*** would not agree to any of my demands. See my attached letter, which explains my issues furtherI'm upset and frustrated with them because I purchased a new system which was sent to me with viruses and errors in July that's why I asked for a refund or a new systemI saved up $to purchased this system and received a defective unitIts there way or the highwayOnce they get your money and you start experiencing problems with there equipment, you get treated like your the problemPlease read my detailed letter. Dissatisfied Customer of Dell/Athens,
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** informed the customer his order is over six months old and prices change over time, Dell cannot offer a refund now. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: I already paid for the gift card, and if they don't let me use it for whatever reason, they should give me full refundOtherwise, it is robbery from customer
Regards,
*** ***
Dear Revdex.com, Dell records show that the representative requested that the customer provided additional documentationAt this time Mr*** has not provided a copy of a receipt or proof of purchase as requestedSincerely Advanced Resolution Group Incident *** Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Dell's representative was prompt, courteous and responsive in dealing with this matter I am happy to dismiss my complaint and replace it with a compliment towards Dell's resolution of this matter I am 100% satisfied with resolution
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative has been in contact with her and respectfully denied her request for a system exchangeSoftware drivers have been reinstalled and the system has been
functioning as designedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedInformation was provided to help the customer initiate investigations into reported scam issues. ***FTC's online help: ***Phone helpline: 1-*** (###-###-####) Sincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because:As per last company’s request I have to remind that I have original transcript where Dell sales person had sent me on the day of purchaseIt clearly states that sales person promised that $will be sent me after the purchaseThe same transcript has been forwarded to *** ( ***@Dell.com )on Thursday, November 17, 7:AMPlease look the transcript that *** gotIt clearly states $Period.Plus, *** confirmed on Wed, Nov 04:39:that two cards $each were sent to meI keep this email tooThat means second time another DELL representative confirmed that I had to get my $back.Now DELL is trying DO NOT PAY what they promised beforeIt’s really Deliver Enormous Lies for Less (DELL)If I don’t get my $I have to proceed further
Regards,
*** ***
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionAs is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has endedThe customer does have the option to return for full creditPlease have the customer contact ***_***@Dell.com if he has any further questionsAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: the corel order was placed with the promotional gift card that came with the computer. That was straightened out. What I never received was order number *** for teacher's edition adobe and AC adapter that I had applied the $"goodwill" coupon.This was the one that was denied because supposedly and erroneously I was told that Visa declined the $charge over the $125. I was supposed to pay at least $above the $125. After Dell said the charge was denied, and I called to say Visa said it had not been, I was told they couldn't rerun it, but I should just re-place it. When I did I was told that there was no $coupon. When *** asked for the order number of this, I gave it to him, but he said there was no record of it. He wanted the confirmation. I didn't send it because I want what I initially ordered, not a "goodwill' coupon. I had the email with the order. If Dell wants to see it, and the email with the $coupon, I can send both. Where should I forward my emails? I can't attach because they are emails. I don't know how to attach that
Regards,
*** ***-***
Complaint: ***
I am rejecting this response because:On June 9, I wrote to Sam, my contact at Dell, to express my displeasure with the still-defective Venue tabletI still have not heard back from him about this matterThis is probably the longest I have gone without hearing from someone at Dell since I wrote my initial complaintI'm hoping it's not because they're upset I'm questioning the work they did on the tablet- I'm sure they did the best they could with a poorly designed piece of hardwareI wrote to *** and told him that I would be expecting a refundI believe, based on my own personal experience, a forum on Dell's own website, and the fact that Dell was willing to replace parts in the Venue tablet, that this particular tablet was poorly designed and a company as big and reputable as Dell should take accountability for the people they've left stranded.I will expect a full refund of $(this was the final price, as I bought it in tax-free New Hampshire) to be paid to:*** *** *** *** ***
*** ** ***
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The process is not completed I have been working with *** since June 29th This issue has yet to be solved When I have the quote and the products are being shipped I will believe this issue has been fixed I have been told many things during my interaction with ***, so I am need to wait to see what is actually true She has wavered on trying to bargain with me on the price, telling me the product was not in Dell's catalog any longer, offering me other products, and offering a 5% discount rather than honoring the original sale This has been a very long process that is still not over and I feel Dell has offered everything, but the correct solution After my last conversation with *** on July 23rd, I was told she would get the correct invoices, but I have not heard from her since that phone conversation
Regards,
*** ***