Complaint: [redacted] I am rejecting this response because: While DELL has provided the credit, it took phone calls and hours of time to accomplish This company has terrible customer service procedures, where the customer is placed on hold for nearly an hour after stating in the recording that it will be minutes There is no option to receive a call back I do not believe for one minute that DELL cares about its customers and only about profit They only want me to re-order I have no faith in DELL and I firmly believe they should not be allowed to do business Sincerely, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate the Dell Server had been delivered to the customer on 06/28/ In the interest of customer satisfaction, [redacted] has provided the customer with a concession for all the problems he had encountered in this transaction [redacted] informed the customer on 07/20/by email the concession has processed; therefore, this matter is now resolved Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative confirmed with the customer the television has been delivered and there are no other issuesWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative [redacted] apologized for the problems explaining the delay in repair was due to a parts backlogThe representative provided updates until order was repairedPlease have the customer contact the representative by email [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 01/03/ Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Ms [redacted] , to address the contents of their correspondenceThe customer states continued technical concerns with the Dell unitAt this time the agent has offered a refurbished system exchange to the customerHowever, the customer requests only a new exchange or a refundThe agent advised due to the age of the unit a refund nor a new system exchange is not possibleThe customer has since not responded to the agents attempts at contactDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they reconsider the agents offer.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I bought this TV as a Christmas gift, but received it days after ChristmasHere is the brief story about it: This is a Christmas gift I bought on 11/27/Although Dell continued sale same product and indicated ship in 1-days, but Dell did not shipped mine till 12/15/after I wrote a letter direct to their CEODespite repeated mention that is a Christmas gift, have to be delivered before Christmas, the CorpRep [redacted] used slowest shipping method and worst shipping companyI have to struggled by my self, included dozens call and waited whole day for the delivery appointment and they neither shown up nor callsI wrote e-mail to Dell for help but never get any responseI fought hardly by myself, the TV finally reach to me was days after ChristmasYou never be able to call to reach their Repsexcept some one in Indian provide no any helpThe CorpRep [redacted] only interested thing is whether I received the TV with no further help disregard her e-mail me "Please contact me if you need any further assistance and I will be glad to assist you with it" every times Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the concerns of Ms [redacted] Our representative, [redacted] , contacted Ms [redacted] and offered to assist her with extending her warranty, however; Ms [redacted] declined his offer of assistance with the Dell Sales Department [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:Dell in all its ultimate ineptitude can't seem to figure out paymentsAs I have explained to Dell multiple times, and provided credit card statements, this has been paid for I have been able to prove payment, I have the records that show paymentCredit Card holds do not get reported on your credit card statements as they want everyone to believeI have proof of payment from my credit card providerI have contacted my credit card provider multiple times at their urging to get further validation of paymentI don't know what more can be done to remedy this issue I have provided the credit card authorization number a long with the transaction number, but they don't even seem to care I have proof that I have paid and they just can't seem to find payment Furthermore the credit card company stated that they cannot discuss merchant payments with credit card owners I have provided the merchant service number to Dell and they have not even called itAs a refresh orders were placed, one was canceled by the system and so another order was placed manually Dell Charged for both ordersAMEX charged back both orders and then re-issued payment for one orderAll dell can do is send me a screen shot of their accounting software, but they only showed me accounting for the one order and not the canceled order Most likely the payment is associated with the canceled order When I asked her to please research this I did not hear backThis issue has not been resolvedI have provided proof of payment and they still persist that they have not been paid If they have not been paid they need to contact american express Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer her refund has been processed back to her Dell Preferred Account Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_ [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me And I want to thank the Revdex.com for getting my refund when Dell refused toWhat took you week I couldn't get resolved in months Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells position remains the same and no further contact will be madeDell has a thirty (30) day Return Period and, as the order invoiced during February, a refund would not be an optionDell Financial Services provides financing for Dell orders in advance of the invoice date and cannot finance a computer purchase after the order invoices Sincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has researched the matter for Ms [redacted] and it has been determined the system had been purchased in November 2014, and the hardware warranty expired in November 2015; therefore, a return for a refund is not an option, so [redacted] has respectfully denied this request If the customer would like to pay Dell to repair her system, we will be happy to assist her In the interest of customer satisfaction, [redacted] has offered Ms [redacted] a free diagnosis of her technical concerns from one of our technicians; this way the customer will know what part or parts need replaced and the cost to her should she decide to repair the system Unfortunately, the customer has turned down this offer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should change their mind and decide they would like to take advantage of the offer Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a creditWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs a onetime gesture of goodwill and in the interest of customer satisfaction, a partial account credit was processedFurthermore, our records indicate that the credit has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:The complaintant did contact the requested Dell contact, do you know what I heard? NOTHING!!!!Dell is stealing my money and I don't appreciate their non response response ThievesI CALLED BEFORE I SENT THE ORDER IN, YOU (DELL) TOLD ME I HAD A VALID TAX CERT ON FILE NOW YOU DON'T ANSWER MY EMAILS and KEEP MY MONEY WHEN I HAVE SENT EVERYTHING IN CORRECTLY THIEVES! What do you call someone who takes from you what doesn't belong to you? Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and confirmed he has access to the Dell Digital Locker and the download link is availableMr [redacted] will need to contact the software manufacturer for further support concerning access to their download websiteRegardless of geographical location, all of Dell’s representatives, utilize the same tools and processes to resolve customer issues Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Today’s Date: 09/10/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer reports technical issues with the unitThe customer states these issues existed since receiving the unitThe system warranty expired on March of 2015, an warranty repair will not be possibleThe agent did however offer a discounted depot repairIf the customer would like to pursue an out of warranty repair, we ask the customer to contact the representative at [redacted] @Dell.com should they wish to pay to service the unit Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dell representative, [redacted] , is attempting to reach the customer by phone and email; however, has not been able to discuss the contents of their correspondenceWe remain available to assist and ask that the customer contact our representative at [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] followed up with the customer and explained that he will need to go online www.dell.com and create an account he then can call into the Small Business segment at ###-###-#### Part#Ato place an orderThe customer has stated he does not wish to create an account which makes it impossible to the part to be soldThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and apologized for the problemsThe representative respectfully denied the return request as the order is outside the return periodDell made an exception back in January and provided a new system exchangeAt this time Ms [redacted] will need to work with in the terms and conditions of the warranty and allow part replacementSince our offer to assist the customer with troubleshooting the customer continues to refuseWe move to close the complaint due to customer refusal to work with us and unprofessional languageThe customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: While DELL has provided the credit, it took phone calls and hours of time to accomplish This company has terrible customer service procedures, where the customer is placed on hold for nearly an hour after stating in the recording that it will be minutes There is no option to receive a call back I do not believe for one minute that DELL cares about its customers and only about profit They only want me to re-order I have no faith in DELL and I firmly believe they should not be allowed to do business Sincerely, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate the Dell Server had been delivered to the customer on 06/28/ In the interest of customer satisfaction, [redacted] has provided the customer with a concession for all the problems he had encountered in this transaction [redacted] informed the customer on 07/20/by email the concession has processed; therefore, this matter is now resolved Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative confirmed with the customer the television has been delivered and there are no other issuesWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative [redacted] apologized for the problems explaining the delay in repair was due to a parts backlogThe representative provided updates until order was repairedPlease have the customer contact the representative by email [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 01/03/ Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Ms [redacted] , to address the contents of their correspondenceThe customer states continued technical concerns with the Dell unitAt this time the agent has offered a refurbished system exchange to the customerHowever, the customer requests only a new exchange or a refundThe agent advised due to the age of the unit a refund nor a new system exchange is not possibleThe customer has since not responded to the agents attempts at contactDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they reconsider the agents offer.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have not received any voice mail messages from any one at Dell Inc Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I bought this TV as a Christmas gift, but received it days after ChristmasHere is the brief story about it: This is a Christmas gift I bought on 11/27/Although Dell continued sale same product and indicated ship in 1-days, but Dell did not shipped mine till 12/15/after I wrote a letter direct to their CEODespite repeated mention that is a Christmas gift, have to be delivered before Christmas, the CorpRep [redacted] used slowest shipping method and worst shipping companyI have to struggled by my self, included dozens call and waited whole day for the delivery appointment and they neither shown up nor callsI wrote e-mail to Dell for help but never get any responseI fought hardly by myself, the TV finally reach to me was days after ChristmasYou never be able to call to reach their Repsexcept some one in Indian provide no any helpThe CorpRep [redacted] only interested thing is whether I received the TV with no further help disregard her e-mail me "Please contact me if you need any further assistance and I will be glad to assist you with it" every times Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the concerns of Ms [redacted] Our representative, [redacted] , contacted Ms [redacted] and offered to assist her with extending her warranty, however; Ms [redacted] declined his offer of assistance with the Dell Sales Department [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:Dell in all its ultimate ineptitude can't seem to figure out paymentsAs I have explained to Dell multiple times, and provided credit card statements, this has been paid for I have been able to prove payment, I have the records that show paymentCredit Card holds do not get reported on your credit card statements as they want everyone to believeI have proof of payment from my credit card providerI have contacted my credit card provider multiple times at their urging to get further validation of paymentI don't know what more can be done to remedy this issue I have provided the credit card authorization number a long with the transaction number, but they don't even seem to care I have proof that I have paid and they just can't seem to find payment Furthermore the credit card company stated that they cannot discuss merchant payments with credit card owners I have provided the merchant service number to Dell and they have not even called itAs a refresh orders were placed, one was canceled by the system and so another order was placed manually Dell Charged for both ordersAMEX charged back both orders and then re-issued payment for one orderAll dell can do is send me a screen shot of their accounting software, but they only showed me accounting for the one order and not the canceled order Most likely the payment is associated with the canceled order When I asked her to please research this I did not hear backThis issue has not been resolvedI have provided proof of payment and they still persist that they have not been paid If they have not been paid they need to contact american express Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer her refund has been processed back to her Dell Preferred Account Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_ [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me And I want to thank the Revdex.com for getting my refund when Dell refused toWhat took you week I couldn't get resolved in months Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells position remains the same and no further contact will be madeDell has a thirty (30) day Return Period and, as the order invoiced during February, a refund would not be an optionDell Financial Services provides financing for Dell orders in advance of the invoice date and cannot finance a computer purchase after the order invoices Sincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has researched the matter for Ms [redacted] and it has been determined the system had been purchased in November 2014, and the hardware warranty expired in November 2015; therefore, a return for a refund is not an option, so [redacted] has respectfully denied this request If the customer would like to pay Dell to repair her system, we will be happy to assist her In the interest of customer satisfaction, [redacted] has offered Ms [redacted] a free diagnosis of her technical concerns from one of our technicians; this way the customer will know what part or parts need replaced and the cost to her should she decide to repair the system Unfortunately, the customer has turned down this offer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should change their mind and decide they would like to take advantage of the offer Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a creditWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs a onetime gesture of goodwill and in the interest of customer satisfaction, a partial account credit was processedFurthermore, our records indicate that the credit has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:The complaintant did contact the requested Dell contact, do you know what I heard? NOTHING!!!!Dell is stealing my money and I don't appreciate their non response response ThievesI CALLED BEFORE I SENT THE ORDER IN, YOU (DELL) TOLD ME I HAD A VALID TAX CERT ON FILE NOW YOU DON'T ANSWER MY EMAILS and KEEP MY MONEY WHEN I HAVE SENT EVERYTHING IN CORRECTLY THIEVES! What do you call someone who takes from you what doesn't belong to you? Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and confirmed he has access to the Dell Digital Locker and the download link is availableMr [redacted] will need to contact the software manufacturer for further support concerning access to their download websiteRegardless of geographical location, all of Dell’s representatives, utilize the same tools and processes to resolve customer issues Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Today’s Date: 09/10/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer reports technical issues with the unitThe customer states these issues existed since receiving the unitThe system warranty expired on March of 2015, an warranty repair will not be possibleThe agent did however offer a discounted depot repairIf the customer would like to pursue an out of warranty repair, we ask the customer to contact the representative at [redacted] @Dell.com should they wish to pay to service the unit Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dell representative, [redacted] , is attempting to reach the customer by phone and email; however, has not been able to discuss the contents of their correspondenceWe remain available to assist and ask that the customer contact our representative at [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] followed up with the customer and explained that he will need to go online www.dell.com and create an account he then can call into the Small Business segment at ###-###-#### Part#Ato place an orderThe customer has stated he does not wish to create an account which makes it impossible to the part to be soldThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and apologized for the problemsThe representative respectfully denied the return request as the order is outside the return periodDell made an exception back in January and provided a new system exchangeAt this time Ms [redacted] will need to work with in the terms and conditions of the warranty and allow part replacementSince our offer to assist the customer with troubleshooting the customer continues to refuseWe move to close the complaint due to customer refusal to work with us and unprofessional languageThe customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc