Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells position remains unchanged and no further attempts will be made to contact the customerUnder the terms and conditions of the promotional financing in order to receive months interest free the base order prior to shipping and tax’s must total at least $We do apologize for the customers experience and delay with a resolutionSincerely, Advanced Resolution Group *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have returned the laptop and sent the associate I was in contact with the tracking informationJust waiting for my refund
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Dell in fact provided pictures of A motherboard with what it seemed like White powder on it ( Which they claim if proof of liquid damage).I asked for Dell to provided proof that the pictures provided were indeed from my computerDell said that it was impossible to provide proof that the pictures they sent me were indeed from my computer. Without definitive proof, I regard as the pictures being illegitimate, as they could have been taken from any computer or simply downloaded from the internet.Second I continued to state that there was NEVER any spillage on or around my computerI mentioned that the only thing that could have happened was that the computer was damage from my proximity living close to the oceanBUT at the same time I stated that the computer has to be sufficient strong to support any form of air Humidity and pointed out, if the computer is poorly built and unable to handle air humidity, this is NOT a cause to void my warranty and charge me for fixing my computer.I did go ahead and pay for the repair, as DELL stated, but ONLY because DELL was holding my computer hostage for almost months, which has cost me thousands of dollars as I need the computer for work. Customer service with DELL was the worst nightmare I ever had to deal withNO direct numbers to contact anyoneI would spend over hours a day on the phone with people who had no clue what was going on, which would transfer me over from department to department (usually the same departments) over and over again. I am not satisfied with ANY part of the resolution to this caseI want a refund for the money I paid in order to get my computer repairedMy computer was under warranty, and I should not have to pay anything, because they sell a high price ( almost 3k) low quality product.DELL is a scam, and they pressured me and held hostage my computer until I had no choice but to pay them for the repair of my under warranty computer.I have been a DELL customer for years and I never had such a horrible experience with ANY companyI will NEVER buy a DELL again, and I would suggest anyone never buying a DELL as well. I am in the process of contacting the media to share my nightmare story with newspapers and TV channelsI am not leaving this alone. Thank you
Regards,
*** ***
Dell's terms and condition only states limited number of promotional gift cards per purchase and not specifically "One". One would question why not just honestly state the limit as "One" since it is just one and not "limited number" if Dell is as transparent and honest company as it claims to be? What is the intent and motivation behind such act? Is it because Dell realizes such act would reduce the incentive of promotional gift card if it clearly states the limit as "one". If so, it is clear that Dell intend to mislead consumers into believing that a limited number but more than one, promotional gift card can be used per purchase when in actuality, Dell only allows one to be used per purchase.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and, for customer satisfaction reasons, assisted with a service dispatch to repair the customer’s computer We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you very much for your help!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***This order was placed for a certain time frame to be met and it was not met so the order was cancelledThis matter is resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, I am still testing this Alienware R I will contact Mr.*** if my system has more problemsI was told Dell Support put in a new Motherboard?S o far so good with my Alienware R4.
Thank you, Kindest Regards,
*** ***
Complaint: ***
I am rejecting this response because: I am a business customer, as I stated to multiple representativesDell keeps changing the reason why they cannot qualify me for their in-print offerThis is for my business, not personal use
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Why was it placed under ***’s cr *** and not *** who ordered it? And every time I long in to my account *** it does not show the order info so it means I Never got my item I ordered so dell took my Money and never and does not to show valid proofIt should have never been placed under *** nameor his name under my accountWhy was his name placed in my order? If I don’t get valid proof it matter will go to civil court
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to me They have amended my account, yet I was treated poorly by their "customer service" representative The man would not listen to my complaints and blamed me for everything that happened with my account I have never felt so degraded in my life and while the problem has been resolved, their customer service was so poor that once I finish paying off my account I will NEVER make another purchase with Dell and I will share my experience with all my friends and family
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with communication and processing expectations for his Dell orderWe regret any miscommunication which may have occurred and appreciate the feedbackDell records indicate Mr
*** ordered the computer on-line from Dell’s OutletThe following information is from the Dell Outlet site regarding new computers sold there: *** “New products are either overstock, cancelled orders or customer returnsAll products classified as new have the original software seal and have not been powered on or used. New products may come in original packaging or repackaged and shipped to you in Dell Outlet packaging.”Since the date of the submission, a Dell representative contacted Mr*** and processed a concession for $to resolve this issueOur representative provided contact information and will remain available should Mr*** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, attempted to contact Ms***, however; she has not responded to multiple contact attemptsWe regret any dissatisfaction she may have
experienced and *** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and dispatched depot serviceOur records indicate the system has been repaired and is out for delivery to the customerOur
representative will remain engaged to confirm the issue is resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our gift card department to resolve the matterOur
representative informed Mr*** of the terms and conditions of gift cards
***Please note that the gift card in question is considered invalid; therefore, it’s not replaceable or returnableWe suggest that Mr*** contact the place of purchase for any additional clarificationWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to
address the correspondence submitted by *** *** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative processed a credit for the customer and it has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and depot repair was dispatchedOur records indicate the system has been repaired and the customer confirms it has been
returned and the issues have been resolvedWe regret any dissatisfaction which may have experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because:The contracted service was not provided by Dell, and no formal response to the accusation that my house represented a health hazard was ever made I continue to to request an extension to the warranty service that I paid for which was not provided If Dell is unwilling to acknowledge the error through a mediation service such as the Revdex.com, I am more than happy to chat with the Attorney General's Office about my civil allegations
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has been in contact with the customer regarding their recent communication with Dell Sales regarding the RAM size and slots required on a prospective order. *** has apologized for any miscommunication or advertising there may have been during this transaction, but expressed to the customer Dell does value feedback from all our customers. *** respectfully denied the customer’s request for a price discount, but offered to get the customer connected with Sales. The customer declined, sharing with *** they have decided to build their own system. We appreciate the customer and the Revdex.com for bringing this incident to our attention. The customer has ***’s contact information if they should need any further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells position remains unchanged and no further attempts will be made to contact the customerUnder the terms and conditions of the promotional financing in order to receive months interest free the base order prior to shipping and tax’s must total at least $We do apologize for the customers experience and delay with a resolutionSincerely, Advanced Resolution Group *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have returned the laptop and sent the associate I was in contact with the tracking informationJust waiting for my refund
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Dell in fact provided pictures of A motherboard with what it seemed like White powder on it ( Which they claim if proof of liquid damage).I asked for Dell to provided proof that the pictures provided were indeed from my computerDell said that it was impossible to provide proof that the pictures they sent me were indeed from my computer. Without definitive proof, I regard as the pictures being illegitimate, as they could have been taken from any computer or simply downloaded from the internet.Second I continued to state that there was NEVER any spillage on or around my computerI mentioned that the only thing that could have happened was that the computer was damage from my proximity living close to the oceanBUT at the same time I stated that the computer has to be sufficient strong to support any form of air Humidity and pointed out, if the computer is poorly built and unable to handle air humidity, this is NOT a cause to void my warranty and charge me for fixing my computer.I did go ahead and pay for the repair, as DELL stated, but ONLY because DELL was holding my computer hostage for almost months, which has cost me thousands of dollars as I need the computer for work. Customer service with DELL was the worst nightmare I ever had to deal withNO direct numbers to contact anyoneI would spend over hours a day on the phone with people who had no clue what was going on, which would transfer me over from department to department (usually the same departments) over and over again. I am not satisfied with ANY part of the resolution to this caseI want a refund for the money I paid in order to get my computer repairedMy computer was under warranty, and I should not have to pay anything, because they sell a high price ( almost 3k) low quality product.DELL is a scam, and they pressured me and held hostage my computer until I had no choice but to pay them for the repair of my under warranty computer.I have been a DELL customer for years and I never had such a horrible experience with ANY companyI will NEVER buy a DELL again, and I would suggest anyone never buying a DELL as well. I am in the process of contacting the media to share my nightmare story with newspapers and TV channelsI am not leaving this alone. Thank you
Regards,
*** ***
Dell's terms and condition only states limited number of promotional gift cards per purchase and not specifically "One". One would question why not just honestly state the limit as "One" since it is just one and not "limited number" if Dell is as transparent and honest company as it claims to be? What is the intent and motivation behind such act? Is it because Dell realizes such act would reduce the incentive of promotional gift card if it clearly states the limit as "one". If so, it is clear that Dell intend to mislead consumers into believing that a limited number but more than one, promotional gift card can be used per purchase when in actuality, Dell only allows one to be used per purchase.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and, for customer satisfaction reasons, assisted with a service dispatch to repair the customer’s computer We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you very much for your help!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***This order was placed for a certain time frame to be met and it was not met so the order was cancelledThis matter is resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, I am still testing this Alienware R I will contact Mr.*** if my system has more problemsI was told Dell Support put in a new Motherboard?S o far so good with my Alienware R4.
Thank you, Kindest Regards,
*** ***
Complaint: ***
I am rejecting this response because: I am a business customer, as I stated to multiple representativesDell keeps changing the reason why they cannot qualify me for their in-print offerThis is for my business, not personal use
Regards,
*** ***
Complaint: ***
r *** and not *** who ordered it? And every time I long in to my account *** it does not show the order info so it means I Never got my item I ordered so dell took my Money and never and does not to show valid proofIt should have never been placed under *** nameor his name under my accountWhy was his name placed in my order? If I don’t get valid proof it matter will go to civil court
I am rejecting this response because: Why was it placed under ***’s c
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to me They have amended my account, yet I was treated poorly by their "customer service" representative The man would not listen to my complaints and blamed me for everything that happened with my account I have never felt so degraded in my life and while the problem has been resolved, their customer service was so poor that once I finish paying off my account I will NEVER make another purchase with Dell and I will share my experience with all my friends and family
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with communication and processing expectations for his Dell orderWe regret any miscommunication which may have occurred and appreciate the feedbackDell records indicate Mr
*** ordered the computer on-line from Dell’s OutletThe following information is from the Dell Outlet site regarding new computers sold there: *** “New products are either overstock, cancelled orders or customer returnsAll products classified as new have the original software seal and have not been powered on or used. New products may come in original packaging or repackaged and shipped to you in Dell Outlet packaging.”Since the date of the submission, a Dell representative contacted Mr*** and processed a concession for $to resolve this issueOur representative provided contact information and will remain available should Mr*** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, attempted to contact Ms***, however; she has not responded to multiple contact attemptsWe regret any dissatisfaction she may have
experienced and *** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and dispatched depot serviceOur records indicate the system has been repaired and is out for delivery to the customerOur
representative will remain engaged to confirm the issue is resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our gift card department to resolve the matterOur
representative informed Mr*** of the terms and conditions of gift cards
***Please note that the gift card in question is considered invalid; therefore, it’s not replaceable or returnableWe suggest that Mr*** contact the place of purchase for any additional clarificationWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to
address the correspondence submitted by *** *** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative processed a credit for the customer and it has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and depot repair was dispatchedOur records indicate the system has been repaired and the customer confirms it has been
returned and the issues have been resolvedWe regret any dissatisfaction which may have experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because:The contracted service was not provided by Dell, and no formal response to the accusation that my house represented a health hazard was ever made I continue to to request an extension to the warranty service that I paid for which was not provided If Dell is unwilling to acknowledge the error through a mediation service such as the Revdex.com, I am more than happy to chat with the Attorney General's Office about my civil allegations
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has been in contact with the customer regarding their recent communication with Dell Sales regarding the RAM size and slots required on a prospective order. *** has apologized for any miscommunication or advertising there may have been during this transaction, but expressed to the customer Dell does value feedback from all our customers. *** respectfully denied the customer’s request for a price discount, but offered to get the customer connected with Sales. The customer declined, sharing with *** they have decided to build their own system. We appreciate the customer and the Revdex.com for bringing this incident to our attention. The customer has ***’s contact information if they should need any further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# *** Dell