Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The
customer requested a refund however our representative told the customer we would be unable to stop the shipment which was in progress and a refund would not be possible without the order being returned to Dell Subsequently our representative attempted to contact the customer by e-mail and, to date, there has been no response by the customer to the follmessages sent by our representative Should the customer still need assistance, we ask that he contact the representative at ***_***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of Ms***’s submission Ms*** expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date
of the submission, a Dell representative contacted Ms*** to discuss her concerns Our representative, for customer satisfaction reasons, processed a Return Authorization for a full refund The computer has subsequently been returned to Dell and a refund for has posted to her Dell account Ms*** should see this reflected on her next monthly billing statement for the MasterCard used for the original purchase She may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced with a new computer We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Per the terms and conditions of Dell’s Limited Hardware Warranty, to distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to rendering warranty service Further, systems which exhibit issues subject to coverage under the warranty may be replaced or repaired with refurbished parts or computers, as described in the warranty terms Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative offered support consistent with Dell’s warranty, including performing diagnostics and setting up a repair if necessary The customer declined the assistance and requested a new computer, which our representative denied We remain ready to assist the customer within the terms of the warranty and our other policies Should the customer reconsider and agree to troubleshoot, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mrs*** * ***Customer expressed dissatisfaction with Dell service and support and wants a new replacement unitWe regret any
dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate, a Depot service was issued; however, the customer elected not to mathe unit for serviceAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a certified replacement unitPlease note that the customer declined our offer of assistanceTheir request for a new replacement was respectfully deniedWe remain ready to assist within the terms of Dell’s limited hardware warranty and our other policiesShould Mrs*** have any additional concerns regarding this case, can reach out to our representative directly by e-mail at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show the order number *** was delivered on December 8, under *** tracking
number ***
In the interest of customer satisfaction, our representative processed a partial account credit to the original form of payment and followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative assisted in resolving the credit issueThe representative confirmed the credit has been processed and will reflect on the next billing statementThe customer may contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** We have not received a full refund from Dell, albeit their mistake If Dell is only willing to make partial restitution, we have no other option but to accept *It has taken seven weeks for Dell to partially refund our money
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative explained the terms of sale and limited hardware warranty
***
***
As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a depot serviceOur records show that the unit has been serviced and delivered to Mr*** on September 6, under FedEx Tracking# ***The representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***
I am rejecting this response because:Again, I am not sure how many times I have to say this.I did not resell anything, I am not a reseller of any of these TV'sI USED ALL OF THESE TV'S FOR PERSONAL OR BUSINESS USE use so the fact the Dell representative keeps saying anything about terms and conditions and not giving the gift cards to resellers makes NO SENSE when it comes to these purchasesNONE of these items were resold, I should be awarded these gift cards because I did not break any of the terms and conditions whatsoever
Regards,
*** ***
Complaint: ***
I am rejecting this response because:It is disappointing to me that *** is now attempting to spin the problems with their merchandise as “accidental damage” rather than what they truly are: manufacturers defects I discovered these defects on the day that I pulled the merchandise out of the box, and made many Dell representatives aware of this starting on the day I took delivery and many times sinceMy email documentation reflects many discussions about these problems:*** *** (Service Number ***) on October 2nd*** *** (Service Number *** on October 11th*** *** (Service Number ***) on October 14th*** *** on October 15th*** *** (Incident Number ***) on October 18th*** again on October 19th and again on November 17th among several other software representatives involved in the setup of my system in the days immediately following my receipt of the merchandiseFollowing several conversations and email responses, ***’s response in this Revdex.com complaint is the first time that he has attempted to re-frame the issue as damage, which indicates that *** in particular is clearly not operating in good faithWhen I purchased the computer I also purchased extended premium support and I have not received anything according to the expectations that their advertising claimsAt issue is both the poor workmanship in the merchandise itself coupled with a level of service that seems committed to making it as difficult as possible to get Dell to honor their responsibilities to me as their customer who has committed over $2,to this purchaseIf Dell dispatches a technician to my home to repair these simple problems then I will consider the matter closed with respect to the merchandiseMy experience with their service is a different matterI purchased extended premium quality service that in no way lives up to its nameIt is for services that I would receive in the future and I have no confidence in Dell’s willingness to deliver those services in good faithOnce the defects are repaired I will wish to do no further business with DellPlease assist me with the review of the video clips documenting the defects in the merchandise and in holding Dell to account for these problemsI see that the Revdex.com interface does not allow the video file that was captured from a phone, but believe that the involvement of the Revdex.com will be required to successfully resolve this issueAn email address for someone at the Revdex.com to transmit and review these files would be appreciatedAs an alternative, if Dell chooses to have a local technician or a representative in Austin (who is fluent in English) to contact me by phone (###-###-####) then I will be happy to talk to this person to get these simple problems resolvedI further request that I no longer be contacted by *** *** as we have repeated the same discussion many times to no avail Please also request that Dell cancel the extended premium service for a full refund of those services that I have not, and do not wish to receive in the future
Regards,
*** ***
Dear Revdex.com,Dell representative ***_*** contacted Mr*** *** to work with him to resolve the issues as reported in his complaintOur representative arranged for Mr*** to receive a replacement TV due to the original TV being damaged during shippingMr***
reports that he received the replacement TV and it is working fineOur representative closed the case but remains available to assist in resolving all issues as originally reported and any directly related issuesOur representative may be reached at ***_***@dell.com.Sincerely,Dell Advanced Resolution Team
Complaint: ***
I am rejecting this response because:What Dell is currently doing - fulfilling the obligation to send the correct product to me according to the contract.What Dell have not done - to negotiate with me about any relief for the months delay and twice return of product.If Dell admits that no relief will be offered to customer like me, I will stop and respond "accept" to this caseAnd I, as a customer, will share with my friends or anyone interested in purchasing computer my experience
Regards,
*** **
Complaint: ***
I am rejecting this response because:The problem still exists and continues and doesn’t appear to be fixedThe videos of the problems have sent to DELL’s representativeDELL sent the computer back to me on February 08, On February 13, 2018, DELL’s representative called me and I informed them the problem persistsPlease read the details of the problems belowSituation # 1: It appears that there this problem has not been fixedWhen I pull my AC-adapter power cord out to run it on battery sometimes, it makes some flickering noises and computer freezes for few momentsThree different videos related to the issue with a date stamp displaying February 19, 2018, has been sent to DELL Situation # 2: This problem appears to be reduced a little but not fixed completelyThe laptop continues to randomly freeze and displays grey or white screen, and displays flickering and horizontal white blinking lines and dotsHowever, after DELL returned the computer, the issue appears to happen seldom but not as often as previouslyThus, it would be difficult to make a current video of the issue because I must have a camera handy and ready the moment it happensAlthough I did send him an older video of January 21, 2018, when the issue appeared to happen more often and for a longer periodSituation # 3: I see that while playing videos there is momentary corruption in the videos, and I was able to capture itA video related to the issue with a date stamp displaying February 19, 2018, has been sent to DELLIt appears that the issues will only get worse over time and may result in serious complications, and then I may have deal with them alone. Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that an Order# *** has been processed; furthermore, order# *** has been
canceled as requested by Mr***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case he has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell
makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price The customer may contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer his computer was originally purchased in and exchanged in 2011. Dell will only sell a warranty for years after the original invoice date, which was in 2006. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, Shawn
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has informed Shawn his issue has been resolved. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, respectfully denied Mr***’s request for free service as the warranty on the system expired on 4/9/*** advised Mr*** the LCD cable is
currently not available through Dell and suggested the local technician, who originally diagnosed the system, may be able to provide Mr*** with service at this time*** has also provided Mr*** with the contact number for the Dell parts department should Mr*** choose to pursue the parts through Dell*** remains available and may be contacted via email at ***@Dell.comWe regret the dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell experience
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The
customer requested a refund however our representative told the customer we would be unable to stop the shipment which was in progress and a refund would not be possible without the order being returned to Dell Subsequently our representative attempted to contact the customer by e-mail and, to date, there has been no response by the customer to the follmessages sent by our representative Should the customer still need assistance, we ask that he contact the representative at ***_***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of Ms***’s submission Ms*** expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date
of the submission, a Dell representative contacted Ms*** to discuss her concerns Our representative, for customer satisfaction reasons, processed a Return Authorization for a full refund The computer has subsequently been returned to Dell and a refund for has posted to her Dell account Ms*** should see this reflected on her next monthly billing statement for the MasterCard used for the original purchase She may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced with a new computer We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Per the terms and conditions of Dell’s Limited Hardware Warranty, to distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to rendering warranty service Further, systems which exhibit issues subject to coverage under the warranty may be replaced or repaired with refurbished parts or computers, as described in the warranty terms Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative offered support consistent with Dell’s warranty, including performing diagnostics and setting up a repair if necessary The customer declined the assistance and requested a new computer, which our representative denied We remain ready to assist the customer within the terms of the warranty and our other policies Should the customer reconsider and agree to troubleshoot, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mrs*** * ***Customer expressed dissatisfaction with Dell service and support and wants a new replacement unitWe regret any
dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate, a Depot service was issued; however, the customer elected not to mathe unit for serviceAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a certified replacement unitPlease note that the customer declined our offer of assistanceTheir request for a new replacement was respectfully deniedWe remain ready to assist within the terms of Dell’s limited hardware warranty and our other policiesShould Mrs*** have any additional concerns regarding this case, can reach out to our representative directly by e-mail at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show the order number *** was delivered on December 8, under *** tracking
number ***
In the interest of customer satisfaction, our representative processed a partial account credit to the original form of payment and followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative assisted in resolving the credit issueThe representative confirmed the credit has been processed and will reflect on the next billing statementThe customer may contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** We have not received a full refund from Dell, albeit their mistake If Dell is only willing to make partial restitution, we have no other option but to accept *It has taken seven weeks for Dell to partially refund our money
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative explained the terms of sale and limited hardware warranty
***
***
As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a depot serviceOur records show that the unit has been serviced and delivered to Mr*** on September 6, under FedEx Tracking# ***The representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***
I am rejecting this response because:Again, I am not sure how many times I have to say this.I did not resell anything, I am not a reseller of any of these TV'sI USED ALL OF THESE TV'S FOR PERSONAL OR BUSINESS USE use so the fact the Dell representative keeps saying anything about terms and conditions and not giving the gift cards to resellers makes NO SENSE when it comes to these purchasesNONE of these items were resold, I should be awarded these gift cards because I did not break any of the terms and conditions whatsoever
Regards,
*** ***
Complaint: ***
I am rejecting this response because:It is disappointing to me that *** is now attempting to spin the problems with their merchandise as “accidental damage” rather than what they truly are: manufacturers defects I discovered these defects on the day that I pulled the merchandise out of the box, and made many Dell representatives aware of this starting on the day I took delivery and many times sinceMy email documentation reflects many discussions about these problems:*** *** (Service Number ***) on October 2nd*** *** (Service Number *** on October 11th*** *** (Service Number ***) on October 14th*** *** on October 15th*** *** (Incident Number ***) on October 18th*** again on October 19th and again on November 17th among several other software representatives involved in the setup of my system in the days immediately following my receipt of the merchandiseFollowing several conversations and email responses, ***’s response in this Revdex.com complaint is the first time that he has attempted to re-frame the issue as damage, which indicates that *** in particular is clearly not operating in good faithWhen I purchased the computer I also purchased extended premium support and I have not received anything according to the expectations that their advertising claimsAt issue is both the poor workmanship in the merchandise itself coupled with a level of service that seems committed to making it as difficult as possible to get Dell to honor their responsibilities to me as their customer who has committed over $2,to this purchaseIf Dell dispatches a technician to my home to repair these simple problems then I will consider the matter closed with respect to the merchandiseMy experience with their service is a different matterI purchased extended premium quality service that in no way lives up to its nameIt is for services that I would receive in the future and I have no confidence in Dell’s willingness to deliver those services in good faithOnce the defects are repaired I will wish to do no further business with DellPlease assist me with the review of the video clips documenting the defects in the merchandise and in holding Dell to account for these problemsI see that the Revdex.com interface does not allow the video file that was captured from a phone, but believe that the involvement of the Revdex.com will be required to successfully resolve this issueAn email address for someone at the Revdex.com to transmit and review these files would be appreciatedAs an alternative, if Dell chooses to have a local technician or a representative in Austin (who is fluent in English) to contact me by phone (###-###-####) then I will be happy to talk to this person to get these simple problems resolvedI further request that I no longer be contacted by *** *** as we have repeated the same discussion many times to no avail Please also request that Dell cancel the extended premium service for a full refund of those services that I have not, and do not wish to receive in the future
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Still unresolved
Regards,
*** ***
Dear Revdex.com,Dell representative ***_*** contacted Mr*** *** to work with him to resolve the issues as reported in his complaintOur representative arranged for Mr*** to receive a replacement TV due to the original TV being damaged during shippingMr***
reports that he received the replacement TV and it is working fineOur representative closed the case but remains available to assist in resolving all issues as originally reported and any directly related issuesOur representative may be reached at ***_***@dell.com.Sincerely,Dell Advanced Resolution Team
Complaint: ***
I am rejecting this response because:What Dell is currently doing - fulfilling the obligation to send the correct product to me according to the contract.What Dell have not done - to negotiate with me about any relief for the months delay and twice return of product.If Dell admits that no relief will be offered to customer like me, I will stop and respond "accept" to this caseAnd I, as a customer, will share with my friends or anyone interested in purchasing computer my experience
Regards,
*** **
Complaint: ***
I am rejecting this response because:The problem still exists and continues and doesn’t appear to be fixedThe videos of the problems have sent to DELL’s representativeDELL sent the computer back to me on February 08, On February 13, 2018, DELL’s representative called me and I informed them the problem persistsPlease read the details of the problems belowSituation # 1: It appears that there this problem has not been fixedWhen I pull my AC-adapter power cord out to run it on battery sometimes, it makes some flickering noises and computer freezes for few momentsThree different videos related to the issue with a date stamp displaying February 19, 2018, has been sent to DELL Situation # 2: This problem appears to be reduced a little but not fixed completelyThe laptop continues to randomly freeze and displays grey or white screen, and displays flickering and horizontal white blinking lines and dotsHowever, after DELL returned the computer, the issue appears to happen seldom but not as often as previouslyThus, it would be difficult to make a current video of the issue because I must have a camera handy and ready the moment it happensAlthough I did send him an older video of January 21, 2018, when the issue appeared to happen more often and for a longer periodSituation # 3: I see that while playing videos there is momentary corruption in the videos, and I was able to capture itA video related to the issue with a date stamp displaying February 19, 2018, has been sent to DELLIt appears that the issues will only get worse over time and may result in serious complications, and then I may have deal with them alone. Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that an Order# *** has been processed; furthermore, order# *** has been
canceled as requested by Mr***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case he has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell
makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price The customer may contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Thank you for the letter from *** ***Our representative has attempted to contact the customer to discuss the contents
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer his computer was originally purchased in and exchanged in 2011. Dell will only sell a warranty for years after the original invoice date, which was in 2006. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, Shawn
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has informed Shawn his issue has been resolved. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, respectfully denied Mr***’s request for free service as the warranty on the system expired on 4/9/*** advised Mr*** the LCD cable is
currently not available through Dell and suggested the local technician, who originally diagnosed the system, may be able to provide Mr*** with service at this time*** has also provided Mr*** with the contact number for the Dell parts department should Mr*** choose to pursue the parts through Dell*** remains available and may be contacted via email at ***@Dell.comWe regret the dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell experience
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc