Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, our representative processed a refund for order# ***
Our records show that all the necessary credits have been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsIn the interest of customer satisfaction, a product return was processedOur records show that the
credit for order# *** has been posted to the original form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I did speak with a Dell representative and we worked together to review the known variations of name and business so I should not get anything further. Perhaps more important, I was provided with an email method to address any further mailings. I had not managed to find a contact method before that didn't require a number of hoops, which pushed me to contact Revdex.com originally.I appreciate that this appears to have worked out and I thank everyone
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** did address the request of a $credit and respectfully denied the requestOur records also indicate that the customer spoke to the returns department he requested a $credit and was advised at that time only a 10% discount could be offered which would be a $Our representative addressed the customer’s request again on 12/and respectfully denied the requestA credit of $was posted on 12/and will reflect on the next billing statementThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, attempted to contact Mr***, however; he has not responded to multiple attemptsWe regret any dissatisfaction he may have experienced
and *** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired We regret any dissatisfaction he may have experienced and appreciate the feedback Since the
date of the submission, Dell representatives contacted the customer to assist in resolving the technical issues Our records indicate a service dispatch has been processed to fix the computer The customer may contact our representative at ***@dellteam.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and requested Dell centric information, such as, Service Tag# or Express Service CodeOur
representative also made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:It is disappointing to me that *** is now attempting to spin the problems with their merchandise as “accidental damage” rather than what they truly are: manufacturers defects I discovered these defects on the day that I pulled the merchandise out of the box, and made many Dell representatives aware of this starting on the day I took delivery and many times sinceMy email documentation reflects many discussions about these problems:*** *** (Service Number ***) on October 2nd*** *** (Service Number *** on October 11th*** *** (Service Number ***) on October 14th*** *** on October 15th*** *** (Incident Number ***) on October 18th*** again on October 19th and again on November 17th among several other software representatives involved in the setup of my system in the days immediately following my receipt of the merchandiseFollowing several conversations and email responses, ***’s response in this Revdex.com complaint is the first time that he has attempted to re-frame the issue as damage, which indicates that *** in particular is clearly not operating in good faithWhen I purchased the computer I also purchased extended premium support and I have not received anything according to the expectations that their advertising claimsAt issue is both the poor workmanship in the merchandise itself coupled with a level of service that seems committed to making it as difficult as possible to get Dell to honor their responsibilities to me as their customer who has committed over $2,to this purchaseIf Dell dispatches a technician to my home to repair these simple problems then I will consider the matter closed with respect to the merchandiseMy experience with their service is a different matterI purchased extended premium quality service that in no way lives up to its nameIt is for services that I would receive in the future and I have no confidence in Dell’s willingness to deliver those services in good faithOnce the defects are repaired I will wish to do no further business with DellPlease assist me with the review of the video clips documenting the defects in the merchandise and in holding Dell to account for these problemsI see that the Revdex.com interface does not allow the video file that was captured from a phone, but believe that the involvement of the Revdex.com will be required to successfully resolve this issueAn email address for someone at the Revdex.com to transmit and review these files would be appreciatedAs an alternative, if Dell chooses to have a local technician or a representative in Austin (who is fluent in English) to contact me by phone (###-###-####) then I will be happy to talk to this person to get these simple problems resolvedI further request that I no longer be contacted by *** *** as we have repeated the same discussion many times to no avail Please also request that Dell cancel the extended premium service for a full refund of those services that I have not, and do not wish to receive in the future
Regards,
*** ***
Since the date of our last response, a Dell representative has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactoryAlthough I would like to note that it took the business well over a month to issue the refund which should have been processed immediatelyAs such, I wish that anyone any everyone stop doing business with Dell, they have terrible policies and even worse customer service
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has been in contact with the customer regarding her concerns. The customer is correct the system hardware warranty had expired 02/05/2016; therefore if the customer wishes Dell to assist her, there will be a fee for this service. *** has explained to the customer any out-of-warranty repair does carry a ninety (90) day guarantee. We certainly do apologize for any frustration or disappointment this matter may have caused our customer, but it is not fair to our customers who have paid for an extended hardware warranty, if we were to allow a free repair to someone who does not have an active warranty; we must be fair to all our customers. That being said, in the interest of customer satisfaction, *** has offered the customer a discount if she should decide to pay Dell for an out-of-warranty repair. At this time she has declined the offer; we hope the customer reconsiders and if she should, please have the customer contact our representative directly by email at ***@Dell.com and *** will be happy to assist her. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they
may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceHowever, customer is out of the country and wants the credit to be applied a different form of paymentDue to the terms and conditions of the return policy, customer’s request was respectfully deniedIn the interest of customer satisfaction, our representative offered a discount on a purchase of a Dell product or a couponPlease note that Mr*** elected not to respond to the offerShould he have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID ***
Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants assistance with his computer and third party printer We regret any dissatisfaction he may have experienced and appreciate
the feedback provided Dell cannot warrant that the operation of any Dell product will be uninterrupted or error-free, specifically as it interacts with third party hardware Since the date of the submission, a Dell technical representative has taken ownership of the customer’s case and remained engaged to diagnose and repair the computer Our representative told the customer that Dell would be unable to assist with problems regarding the third party printer and it would be necessary to contact the manufacturer for support Our records indicate the computer has been returned to the customer and he may contact our representative at ***.***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because: It doesn't address the multitude of problems I have had with this computer: - slow restart- keyboard keys freezing and requiring restart- hard drive crashing and requiring complete replacement I appreciate their following up on fraudsters- as all computer companies are doing. I downloaded secure virus protection on my computer because I have to do this to keep my computer safe - it is the same brand of malware protection my large corporation at work uses - and my husband usesNone of those non-dell computers have resulted in fraudulent phone callsI have not received any emails other than this representative sending emails previously saying "we are trying to contact you". If they require additional info, they should request specifically via email rather than calling me sporadically throughout the day. It is not effective and for a tech company to refuse to correspond via email is suspect and makes no senseI would like documentation in writing of any communication I have with their company as I have not been happy with any of the service I have received and these poor attempts at contacting me while at work and at unexpected times throughout the day are just delay tacticsWe can communicate via email rather than phoneThey should reimburse me for the defective product and service they have provided for the past + years. These responses are clearly meant to avoid taking responsibility
Regards,
*** ***
Complaint: ***
I am rejecting this response because:they only complied because I finally found my receiptIf I had not been able to find the receipt, I would have had a $piece of junk on my hands which had a year warranty on itTheir policy of requiring invoice when the monitor was registered to me on their website is totally wrong as far as I can see and this affects multitudes of others who have purchased their products in good faith, thinking they will honor the warrantyHowever, if this is not within your scope then that 's it I guessThey need to change their way of doing business and be more honestTheir warranty does also say that DELL MAY require an invoice ..not SHALL
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, has attempted to contact Mr***, however; he has not responded to multiple attempts.We regret any dissatisfaction Mr*** may
have experienced and appreciate the feedback provided regarding his Dell Experience*** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, respectfully denied Mr***’s request for free service as the warranty on the system expired on 4/9/*** advised Mr*** the LCD cable is
currently not available through Dell and suggested the local technician, who originally diagnosed the system, may be able to provide Mr*** with service at this time*** has also provided Mr*** with the contact number for the Dell parts department should Mr*** choose to pursue the parts through Dell*** remains available and may be contacted via email at ***@Dell.comWe regret the dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell experience
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because:The software doesn't work as I was toldDell never informed me that I would require assistance installing the softwareIf they had, I would have purchased the software in the first place
Regards,
*** ***
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer first contact with us in regards to the requested discount was on 6/11/At this time Dell considers this issue closed
Sincerely,
Advanced Resolution Group
Incident ID#***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction
the customer may have experienced and appreciate the feedback providedThe representative authorized a return for creditCredit has posted and the representative has updated the customer credit will reflect on next billing cycleAny further concerns the customer may have we request the customer contact the representative at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, our representative processed a refund for order# ***
Our records show that all the necessary credits have been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsIn the interest of customer satisfaction, a product return was processedOur records show that the
credit for order# *** has been posted to the original form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I did speak with a Dell representative and we worked together to review the known variations of name and business so I should not get anything further. Perhaps more important, I was provided with an email method to address any further mailings. I had not managed to find a contact method before that didn't require a number of hoops, which pushed me to contact Revdex.com originally.I appreciate that this appears to have worked out and I thank everyone
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** did address the request of a $credit and respectfully denied the requestOur records also indicate that the customer spoke to the returns department he requested a $credit and was advised at that time only a 10% discount could be offered which would be a $Our representative addressed the customer’s request again on 12/and respectfully denied the requestA credit of $was posted on 12/and will reflect on the next billing statementThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, attempted to contact Mr***, however; he has not responded to multiple attemptsWe regret any dissatisfaction he may have experienced
and *** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired We regret any dissatisfaction he may have experienced and appreciate the feedback Since the
date of the submission, Dell representatives contacted the customer to assist in resolving the technical issues Our records indicate a service dispatch has been processed to fix the computer The customer may contact our representative at ***@dellteam.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and requested Dell centric information, such as, Service Tag# or Express Service CodeOur
representative also made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:It is disappointing to me that *** is now attempting to spin the problems with their merchandise as “accidental damage” rather than what they truly are: manufacturers defects I discovered these defects on the day that I pulled the merchandise out of the box, and made many Dell representatives aware of this starting on the day I took delivery and many times sinceMy email documentation reflects many discussions about these problems:*** *** (Service Number ***) on October 2nd*** *** (Service Number *** on October 11th*** *** (Service Number ***) on October 14th*** *** on October 15th*** *** (Incident Number ***) on October 18th*** again on October 19th and again on November 17th among several other software representatives involved in the setup of my system in the days immediately following my receipt of the merchandiseFollowing several conversations and email responses, ***’s response in this Revdex.com complaint is the first time that he has attempted to re-frame the issue as damage, which indicates that *** in particular is clearly not operating in good faithWhen I purchased the computer I also purchased extended premium support and I have not received anything according to the expectations that their advertising claimsAt issue is both the poor workmanship in the merchandise itself coupled with a level of service that seems committed to making it as difficult as possible to get Dell to honor their responsibilities to me as their customer who has committed over $2,to this purchaseIf Dell dispatches a technician to my home to repair these simple problems then I will consider the matter closed with respect to the merchandiseMy experience with their service is a different matterI purchased extended premium quality service that in no way lives up to its nameIt is for services that I would receive in the future and I have no confidence in Dell’s willingness to deliver those services in good faithOnce the defects are repaired I will wish to do no further business with DellPlease assist me with the review of the video clips documenting the defects in the merchandise and in holding Dell to account for these problemsI see that the Revdex.com interface does not allow the video file that was captured from a phone, but believe that the involvement of the Revdex.com will be required to successfully resolve this issueAn email address for someone at the Revdex.com to transmit and review these files would be appreciatedAs an alternative, if Dell chooses to have a local technician or a representative in Austin (who is fluent in English) to contact me by phone (###-###-####) then I will be happy to talk to this person to get these simple problems resolvedI further request that I no longer be contacted by *** *** as we have repeated the same discussion many times to no avail Please also request that Dell cancel the extended premium service for a full refund of those services that I have not, and do not wish to receive in the future
Regards,
*** ***
Since the date of our last response, a Dell representative has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactoryAlthough I would like to note that it took the business well over a month to issue the refund which should have been processed immediatelyAs such, I wish that anyone any everyone stop doing business with Dell, they have terrible policies and even worse customer service
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has been in contact with the customer regarding her concerns. The customer is correct the system hardware warranty had expired 02/05/2016; therefore if the customer wishes Dell to assist her, there will be a fee for this service. *** has explained to the customer any out-of-warranty repair does carry a ninety (90) day guarantee. We certainly do apologize for any frustration or disappointment this matter may have caused our customer, but it is not fair to our customers who have paid for an extended hardware warranty, if we were to allow a free repair to someone who does not have an active warranty; we must be fair to all our customers. That being said, in the interest of customer satisfaction, *** has offered the customer a discount if she should decide to pay Dell for an out-of-warranty repair. At this time she has declined the offer; we hope the customer reconsiders and if she should, please have the customer contact our representative directly by email at ***@Dell.com and *** will be happy to assist her. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they
may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceHowever, customer is out of the country and wants the credit to be applied a different form of paymentDue to the terms and conditions of the return policy, customer’s request was respectfully deniedIn the interest of customer satisfaction, our representative offered a discount on a purchase of a Dell product or a couponPlease note that Mr*** elected not to respond to the offerShould he have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID ***
Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants assistance with his computer and third party printer We regret any dissatisfaction he may have experienced and appreciate
the feedback provided Dell cannot warrant that the operation of any Dell product will be uninterrupted or error-free, specifically as it interacts with third party hardware Since the date of the submission, a Dell technical representative has taken ownership of the customer’s case and remained engaged to diagnose and repair the computer Our representative told the customer that Dell would be unable to assist with problems regarding the third party printer and it would be necessary to contact the manufacturer for support Our records indicate the computer has been returned to the customer and he may contact our representative at ***.***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because: It doesn't address the multitude of problems I have had with this computer: - slow restart- keyboard keys freezing and requiring restart- hard drive crashing and requiring complete replacement I appreciate their following up on fraudsters- as all computer companies are doing. I downloaded secure virus protection on my computer because I have to do this to keep my computer safe - it is the same brand of malware protection my large corporation at work uses - and my husband usesNone of those non-dell computers have resulted in fraudulent phone callsI have not received any emails other than this representative sending emails previously saying "we are trying to contact you". If they require additional info, they should request specifically via email rather than calling me sporadically throughout the day. It is not effective and for a tech company to refuse to correspond via email is suspect and makes no senseI would like documentation in writing of any communication I have with their company as I have not been happy with any of the service I have received and these poor attempts at contacting me while at work and at unexpected times throughout the day are just delay tacticsWe can communicate via email rather than phoneThey should reimburse me for the defective product and service they have provided for the past + years. These responses are clearly meant to avoid taking responsibility
Regards,
*** ***
Complaint: ***
I am rejecting this response because:they only complied because I finally found my receiptIf I had not been able to find the receipt, I would have had a $piece of junk on my hands which had a year warranty on itTheir policy of requiring invoice when the monitor was registered to me on their website is totally wrong as far as I can see and this affects multitudes of others who have purchased their products in good faith, thinking they will honor the warrantyHowever, if this is not within your scope then that 's it I guessThey need to change their way of doing business and be more honestTheir warranty does also say that DELL MAY require an invoice ..not SHALL
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, has attempted to contact Mr***, however; he has not responded to multiple attempts.We regret any dissatisfaction Mr*** may
have experienced and appreciate the feedback provided regarding his Dell Experience*** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, respectfully denied Mr***’s request for free service as the warranty on the system expired on 4/9/*** advised Mr*** the LCD cable is
currently not available through Dell and suggested the local technician, who originally diagnosed the system, may be able to provide Mr*** with service at this time*** has also provided Mr*** with the contact number for the Dell parts department should Mr*** choose to pursue the parts through Dell*** remains available and may be contacted via email at ***@Dell.comWe regret the dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell experience
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because:The software doesn't work as I was toldDell never informed me that I would require assistance installing the softwareIf they had, I would have purchased the software in the first place
Regards,
*** ***
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer first contact with us in regards to the requested discount was on 6/11/At this time Dell considers this issue closed
Sincerely,
Advanced Resolution Group
Incident ID#***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction
the customer may have experienced and appreciate the feedback providedThe representative authorized a return for creditCredit has posted and the representative has updated the customer credit will reflect on next billing cycleAny further concerns the customer may have we request the customer contact the representative at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc