Complaint: ***
I am rejecting this response because: *** and I spoke on 11/and I thought all was ok since he said he was checking on and found no reason for any calls but to advise him if anything later onNot minutes after we hung up I received another robo call from ###-###-#### and no one was there when I answeredI immediately sent *** an email advising of this but as of now received no replyI appreciate his help but I want these calls to stop and someone or something is setting this off
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***, our representative, informed Mr***, due to the age of the system, a recovery disk is no longer available*** directed Mr*** to
Microsoft for a solutionWe regret any dissatisfaction Mr*** may have experienced*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, assisted Mr*** with the installation of drivers and software and no further issues are reportedWe regret any dissatisfaction Mr*** may
have experienced and *** may be contacted via email at ***@Dell.com.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com, Our records indicate that Dell Representative *** has retained ownership of the accountThe representative has made several attempts to follow up with the customer but has not received a responseWe ask that the customer follow up with the representative by emailing *** Advanced Resolution Group Incident *** Dell
Complaint: ***
I am rejecting this response because:The item I was trying to purchase was not part of a promotion It was a regular item that was falsely advertised By offering a discount of $100, then not calling back they allowed the item to sell out, or, as I suspect, removed the item from the inventory so they didn't have to honor what they offered me Then the businesses ran me through hoops and I wasted about hours of my time dealing with them on phone email and chat and the ridiculous nature of their call center transferring me dozens of times until most consumers would just give up Dell should be held accountable for their inaction and the discount they offered me. Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. Sabrina has issued the customer a coupon to make up for the promo gift card. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***Dell.com. Dell now moves to close this matter regarding Incident ID: *** Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer, who verified the credit has been applied to the original form of paymentWe regret any dissatisfaction which may
have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced with a new computer or a refund We regret any dissatisfaction he may have experienced and appreciate
the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an option Per the terms and conditions of Dell’s Limited Hardware Warranty, to distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to rendering warranty service Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and assist in resolving the technical issues The customer declined this assistance and requested a new computer or a refund which our representative denied We remain available to assist the customer under the terms and conditions of the warranty and ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I accepted what you offered because I knew you would not do the RIGHT thing and credit my account.I wasted much time trying to get the xps working and your fixes were not fixes but more of my time wasted.The refurbished I accepted should come with a year warranty and not what I have remaining on the 8700.Your lack of doing "the honorable" thing (in my opinion ) means you have lost a customer for life and my recommendation of Dell products to others.Have a nice day
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate the Dell
representative; *** has authorized a replacement docking station shipped to the customer to resolve the technical problems the customer had been having with the Thunderbolt TBdock sent to them by Dell. The customer has received the dock and reports it is working as intendedWe regret any dissatisfaction the customer may have experienced in this transaction; but we sincerely appreciate the feedback provided. The customer has ***’s contact information should they need any further assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has reached out to the customer to assist her with the computer system tech issues. The customer has expressed she only wants to ship the system to the depot for repair, she does not wish to participate in the necessary trouble-shooting process. *** has reminded the customer, per the Terms and Conditions of the system hardware warranty, any customer who wishes to receive service and support for their covered computer, must participate in the trouble-shooting process. It is quite possible the issue is not even hardware related but something that can be fixed right over the phone. But at this time, the customer has refused to do any trouble-shooting with ***. Dell has no other option then to close our case. The customer has ***’s contact information should she change her mind and decide she would like to receive assistance in this matter. Dell will be happy to reopen the case at that time to address the matter for our customer. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionA Dell representative authorized an exchange and Dell records indicate it has been deliveredShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting
www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID: *** Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***Thank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe customer states the technical matter continues and is having difficulty reaching the agent assigned to this caseDell representative, *** *** has reached out to the customer in order to continue working towards a resolutionDell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The representative can be reached directly by email at ***_***@Dell.com
Sincerely, Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants an on-site technician dispatched to troubleshoot printer issues We regret any dissatisfaction he may have experienced and
appreciate the feedback provided Per the terms and conditions of Dell’s Limited Hardware Warranty, to distinguish between software and hardware problems and determine whether and what dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to rendering warranty service Dell will not provide on-site technical assistance to evaluate or diagnose covered hardware components Since the date of the submission, a Dell representative contacted the customer to provide assistance and was told by the customer not to contact him again regarding this matter Should the customer reconsider and agree to troubleshoot with our representative, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerWe regret any misunderstanding but please understand that Refurbished and/or Dell/Outlet do not qualify for promotionsAs the customer’s purchased through our online refurbished sales outlet there was no promotion offered on the purchaseSincerely, Advanced Resolution Group FID # Dell
Complaint: ***
I am rejecting this response because: I don't know how to respond but they have not fixed my problem I should be give'n a new computer seeing it was like this first day out of the box
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction she may have experienced and appreciate the feedback providedDell has a thirty (30) day
return period and, as the order invoiced during August, 2016, a return for a refund would not be an optionOur records indicate there have been no calls logged under Ms***’s Dell account since April, 2017, to indicate any unresolved or ongoing issuesWhen Ms*** purchased the computer, she opted for a one year warranty which has expiredOut of fairness to Dell customers who purchase warranty extensions, Dell will not be offering free out of warranty supportSince the date of the submission, a Dell representative contacted Ms*** to discuss her concernsOur representative denied her refund request and offered assistance via Dell’s fee-based out of warranty support should she want support from Dell. Ms*** declined the assistanceOur representative provided contact information and will remain available should she need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has confirmed with *** his coil whine issue has been resolved. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: They offered me the opportunity to fix the tablet for a rate of $+ tax. The tablet cost $149.00. Really not much of an offer. I have accepted the fact that Dell is not going to stand by this product. But I would also like to add that I believe that from the first time this happened to the tablet and I asked for a refund or replacement it was their strategy to run out the warranty by "fixing" the problem. I think this is a shady tactic. Thank you for your attempt in rectifying this, but I have lost hope in a resolutionI am now stuck with two non functioning tabletsVery upsetting
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative offered to provide a discount on a new order as a goodwill gesture due to the problemsIf the customer has any further questions or concerns the representative can be reached my emailing ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Complaint: ***
I am rejecting this response because: *** and I spoke on 11/and I thought all was ok since he said he was checking on and found no reason for any calls but to advise him if anything later onNot minutes after we hung up I received another robo call from ###-###-#### and no one was there when I answeredI immediately sent *** an email advising of this but as of now received no replyI appreciate his help but I want these calls to stop and someone or something is setting this off
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***, our representative, informed Mr***, due to the age of the system, a recovery disk is no longer available*** directed Mr*** to
Microsoft for a solutionWe regret any dissatisfaction Mr*** may have experienced*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, assisted Mr*** with the installation of drivers and software and no further issues are reportedWe regret any dissatisfaction Mr*** may
have experienced and *** may be contacted via email at ***@Dell.com.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com, Our records indicate that Dell Representative *** has retained ownership of the accountThe representative has made several attempts to follow up with the customer but has not received a responseWe ask that the customer follow up with the representative by emailing *** Advanced Resolution Group Incident *** Dell
Complaint: ***
I am rejecting this response because:The item I was trying to purchase was not part of a promotion It was a regular item that was falsely advertised By offering a discount of $100, then not calling back they allowed the item to sell out, or, as I suspect, removed the item from the inventory so they didn't have to honor what they offered me Then the businesses ran me through hoops and I wasted about hours of my time dealing with them on phone email and chat and the ridiculous nature of their call center transferring me dozens of times until most consumers would just give up Dell should be held accountable for their inaction and the discount they offered me. Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. Sabrina has issued the customer a coupon to make up for the promo gift card. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***Dell.com. Dell now moves to close this matter regarding Incident ID: *** Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer, who verified the credit has been applied to the original form of paymentWe regret any dissatisfaction which may
have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced with a new computer or a refund We regret any dissatisfaction he may have experienced and appreciate
the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an option Per the terms and conditions of Dell’s Limited Hardware Warranty, to distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to rendering warranty service Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and assist in resolving the technical issues The customer declined this assistance and requested a new computer or a refund which our representative denied We remain available to assist the customer under the terms and conditions of the warranty and ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I accepted what you offered because I knew you would not do the RIGHT thing and credit my account.I wasted much time trying to get the xps working and your fixes were not fixes but more of my time wasted.The refurbished I accepted should come with a year warranty and not what I have remaining on the 8700.Your lack of doing "the honorable" thing (in my opinion ) means you have lost a customer for life and my recommendation of Dell products to others.Have a nice day
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate the Dell
representative; *** has authorized a replacement docking station shipped to the customer to resolve the technical problems the customer had been having with the Thunderbolt TBdock sent to them by Dell. The customer has received the dock and reports it is working as intendedWe regret any dissatisfaction the customer may have experienced in this transaction; but we sincerely appreciate the feedback provided. The customer has ***’s contact information should they need any further assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has reached out to the customer to assist her with the computer system tech issues. The customer has expressed she only wants to ship the system to the depot for repair, she does not wish to participate in the necessary trouble-shooting process. *** has reminded the customer, per the Terms and Conditions of the system hardware warranty, any customer who wishes to receive service and support for their covered computer, must participate in the trouble-shooting process. It is quite possible the issue is not even hardware related but something that can be fixed right over the phone. But at this time, the customer has refused to do any trouble-shooting with ***. Dell has no other option then to close our case. The customer has ***’s contact information should she change her mind and decide she would like to receive assistance in this matter. Dell will be happy to reopen the case at that time to address the matter for our customer. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionA Dell representative authorized an exchange and Dell records indicate it has been deliveredShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting
www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID: *** Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***Thank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe customer states the technical matter continues and is having difficulty reaching the agent assigned to this caseDell representative, *** *** has reached out to the customer in order to continue working towards a resolutionDell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The representative can be reached directly by email at ***_***@Dell.com
Sincerely, Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants an on-site technician dispatched to troubleshoot printer issues We regret any dissatisfaction he may have experienced and
appreciate the feedback provided Per the terms and conditions of Dell’s Limited Hardware Warranty, to distinguish between software and hardware problems and determine whether and what dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to rendering warranty service Dell will not provide on-site technical assistance to evaluate or diagnose covered hardware components Since the date of the submission, a Dell representative contacted the customer to provide assistance and was told by the customer not to contact him again regarding this matter Should the customer reconsider and agree to troubleshoot with our representative, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerWe regret any misunderstanding but please understand that Refurbished and/or Dell/Outlet do not qualify for promotionsAs the customer’s purchased through our online refurbished sales outlet there was no promotion offered on the purchaseSincerely, Advanced Resolution Group FID # Dell
Complaint: ***
I am rejecting this response because: I don't know how to respond but they have not fixed my problem I should be give'n a new computer seeing it was like this first day out of the box
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction she may have experienced and appreciate the feedback providedDell has a thirty (30) day
return period and, as the order invoiced during August, 2016, a return for a refund would not be an optionOur records indicate there have been no calls logged under Ms***’s Dell account since April, 2017, to indicate any unresolved or ongoing issuesWhen Ms*** purchased the computer, she opted for a one year warranty which has expiredOut of fairness to Dell customers who purchase warranty extensions, Dell will not be offering free out of warranty supportSince the date of the submission, a Dell representative contacted Ms*** to discuss her concernsOur representative denied her refund request and offered assistance via Dell’s fee-based out of warranty support should she want support from Dell. Ms*** declined the assistanceOur representative provided contact information and will remain available should she need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has confirmed with *** his coil whine issue has been resolved. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: They offered me the opportunity to fix the tablet for a rate of $+ tax. The tablet cost $149.00. Really not much of an offer. I have accepted the fact that Dell is not going to stand by this product. But I would also like to add that I believe that from the first time this happened to the tablet and I asked for a refund or replacement it was their strategy to run out the warranty by "fixing" the problem. I think this is a shady tactic. Thank you for your attempt in rectifying this, but I have lost hope in a resolutionI am now stuck with two non functioning tabletsVery upsetting
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative offered to provide a discount on a new order as a goodwill gesture due to the problemsIf the customer has any further questions or concerns the representative can be reached my emailing ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc