Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Dell records indicate the customer has a Return to Dell Depot marepair service after Remote Diagnosis warranty for his computer When he reported the issue previously, for customer satisfaction reasons, Dell made an exception and provided on-site technical assistance to replace parts and the issue was resolved The customer has since reported the issue with his network and internet connectivity has returned Since the date of the submission, a Dell representative contacted the customer to provide assistance with troubleshooting and a depot repair service dispatch if necessary, which the customer declined The customer requested an exchange computer or a loaner computer during the time his computer was unavailable which our representative denied We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty Should he reconsider and want our assistance, we ask that he contact our representative at *** for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer who confirmed the problem has already been resolvedThe representative continued to monitor the account and confirmed credit has postedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***_***@[email protected] Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any dissatisfaction he may have experienced and appreciate the feedback
provided The recent promotions generated a tremendous volume of customers and the Xbox promotion sold out very quickly Given that problems do happen on occasions such as during extreme volume of customers on Dell’s site, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative contacted the customer to advise that we would not be providing information regarding the number of customers who were able to purchase the promotion and that Dell would not provide the Xbox bundle at the promotional price as the promotion ended when stock for the promotion was depleted We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerWe regret any misunderstanding but please understand that Refurbished and/or Dell/Outlet do not qualify for promotionsAs the customer’s purchased through our online refurbished sales outlet there was no promotion offered on the purchaseSincerely, Advanced Resolution Group FID # Dell
Today’s Date: 04/19/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceAt this time the agent continues to work with the customerWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you *** for all of your help in this matter
Regards,
*** ***
Today’s Date: 05/06/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** *** ***, to address the contents of their correspondenceThe customer
states issues with a printerAt this time the matter has been addressed via an exchangeDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and is assisting in resolving the issuesOur representative will remain engaged until the issue is resolved per the terms and
conditions of the Dell Limited Hardware WarrantySincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com, Our records indicate that the Dell credit has posted under credit memo *** for $will reflect in to hoursCredit closed on 1/23/The representative can be reached by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** (***) *** P.SHowever - I do wish that they had also checked to see if they if they had in any way adversely affected my >excellent credit score, and let me know like I had asked them to
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***Thank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe customer states the technical matter continues and is having difficulty reaching the agent assigned to this caseDell representative, *** *** has reached out to the customer in order to continue working towards a resolutionDell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The representative can be reached directly by email at ***_***@Dell.com
Sincerely, Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has authorized the return of the equipment back to Dell, with a full refund to the customer’s original form of payment; his Visa Card. The full refund has posted to the Visa Card. We certainly do apologize for any frustration this matter may have been for our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
The customer’s order was delayed but she received the system and all is working fineOur representative *** apologized fro the delay in shippingFurther, the credit in the amount of $posted to the customer’s accountTherefore, our representative closed the case as resolved and complete
Our representative may be reached at ***@dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative, ***, is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submissionWe remain available to assist and ask that the customer contact our representative at ***_***@Dell.com Sincerely, Advanced Resolution Group FID # *** Dell
Complaint: ***
I am rejecting this response because: They offered me the opportunity to fix the tablet for a rate of $+ tax. The tablet cost $149.00. Really not much of an offer. I have accepted the fact that Dell is not going to stand by this product. But I would also like to add that I believe that from the first time this happened to the tablet and I asked for a refund or replacement it was their strategy to run out the warranty by "fixing" the problem. I think this is a shady tactic. Thank you for your attempt in rectifying this, but I have lost hope in a resolutionI am now stuck with two non functioning tabletsVery upsetting
Regards,
*** ***
Complaint: ***
I am rejecting this response because: There are some issues with missing software and speaker sound still. I have had a family emergency and could not contact Dell immediately. I have today. The computer still is not fixed properly yet
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Dell has finally refunded the Tax for most the orders however not all the orders we sent to *** were refundedRegards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has issued repairs for the customer’s computer and her father reports it is working fine with no issues now. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr***-*** **A Dell representative recently contacted Mr** regarding his concerns and explained the terms of saleOur representative informed him that the order was canceled due to
pricing error and cannot be reinstated
***
Please note that Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communicationsWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate Dell has
assisted the customer with the setting up of her printer. Additionally, Dell representative; *** has reached out to Ms***; apologized for any disappointment or frustration this matter may have caused the customer; and, as a one-time exception, *** has replaced the software MPI Card necessary to load Microsoft Office back on Ms***’s computer hard drive. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Dell records indicate the customer has a Return to Dell Depot marepair service after Remote Diagnosis warranty for his computer When he reported the issue previously, for customer satisfaction reasons, Dell made an exception and provided on-site technical assistance to replace parts and the issue was resolved The customer has since reported the issue with his network and internet connectivity has returned Since the date of the submission, a Dell representative contacted the customer to provide assistance with troubleshooting and a depot repair service dispatch if necessary, which the customer declined The customer requested an exchange computer or a loaner computer during the time his computer was unavailable which our representative denied We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty Should he reconsider and want our assistance, we ask that he contact our representative at *** for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer who confirmed the problem has already been resolvedThe representative continued to monitor the account and confirmed credit has postedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***_***@[email protected] Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any dissatisfaction he may have experienced and appreciate the feedback
provided The recent promotions generated a tremendous volume of customers and the Xbox promotion sold out very quickly Given that problems do happen on occasions such as during extreme volume of customers on Dell’s site, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative contacted the customer to advise that we would not be providing information regarding the number of customers who were able to purchase the promotion and that Dell would not provide the Xbox bundle at the promotional price as the promotion ended when stock for the promotion was depleted We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerWe regret any misunderstanding but please understand that Refurbished and/or Dell/Outlet do not qualify for promotionsAs the customer’s purchased through our online refurbished sales outlet there was no promotion offered on the purchaseSincerely, Advanced Resolution Group FID # Dell
Today’s Date: 04/19/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceAt this time the agent continues to work with the customerWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you *** for all of your help in this matter
Regards,
*** ***
Today’s Date: 05/06/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** *** ***, to address the contents of their correspondenceThe customer
states issues with a printerAt this time the matter has been addressed via an exchangeDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and is assisting in resolving the issuesOur representative will remain engaged until the issue is resolved per the terms and
conditions of the Dell Limited Hardware WarrantySincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com, Our records indicate that the Dell credit has posted under credit memo *** for $will reflect in to hoursCredit closed on 1/23/The representative can be reached by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** (***) *** P.SHowever - I do wish that they had also checked to see if they if they had in any way adversely affected my >excellent credit score, and let me know like I had asked them to
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***Thank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe customer states the technical matter continues and is having difficulty reaching the agent assigned to this caseDell representative, *** *** has reached out to the customer in order to continue working towards a resolutionDell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The representative can be reached directly by email at ***_***@Dell.com
Sincerely, Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has authorized the return of the equipment back to Dell, with a full refund to the customer’s original form of payment; his Visa Card. The full refund has posted to the Visa Card. We certainly do apologize for any frustration this matter may have been for our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
The customer’s order was delayed but she received the system and all is working fineOur representative *** apologized fro the delay in shippingFurther, the credit in the amount of $posted to the customer’s accountTherefore, our representative closed the case as resolved and complete
Our representative may be reached at ***@dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative, ***, is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submissionWe remain available to assist and ask that the customer contact our representative at ***_***@Dell.com Sincerely, Advanced Resolution Group FID # *** Dell
Complaint: ***
I am rejecting this response because: They offered me the opportunity to fix the tablet for a rate of $+ tax. The tablet cost $149.00. Really not much of an offer. I have accepted the fact that Dell is not going to stand by this product. But I would also like to add that I believe that from the first time this happened to the tablet and I asked for a refund or replacement it was their strategy to run out the warranty by "fixing" the problem. I think this is a shady tactic. Thank you for your attempt in rectifying this, but I have lost hope in a resolutionI am now stuck with two non functioning tabletsVery upsetting
Regards,
*** ***
Complaint: ***
I am rejecting this response because: There are some issues with missing software and speaker sound still. I have had a family emergency and could not contact Dell immediately. I have today. The computer still is not fixed properly yet
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Dell has finally refunded the Tax for most the orders however not all the orders we sent to *** were refundedRegards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has issued repairs for the customer’s computer and her father reports it is working fine with no issues now. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr***-*** **A Dell representative recently contacted Mr** regarding his concerns and explained the terms of saleOur representative informed him that the order was canceled due to
pricing error and cannot be reinstated
***
Please note that Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communicationsWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate Dell has
assisted the customer with the setting up of her printer. Additionally, Dell representative; *** has reached out to Ms***; apologized for any disappointment or frustration this matter may have caused the customer; and, as a one-time exception, *** has replaced the software MPI Card necessary to load Microsoft Office back on Ms***’s computer hard drive. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc