Complaint: ***
I am rejecting this response because:I received a call from one of your sales resolution specialist *** ***.At first she was very polite and seemed to understand my issue but towards the end turned out to be another lying employee who doesn't care about customersShe called me on 27th of October and started by saying that Dell had this great offer for the dual monitor bundle on the 24th but because of the overwhelming response to the offer, the monitors were sold out and Dell could only ship out the standSo, I asked her if she would be sending me the monitors and the cable at a later date, she said no and I have to go and order a new bundle at the current priceI said I have been dealing with Dell for my personal and business use for over years now and know that Dell never ships partial orders like this and I told her the same and she said it did happen this time and insisted that I return the stand that I received and order the same bundle again at the much higher price online which I said I will not do as I want the product and the price that I initially orderedI told her that the shipment that I received has the same SKU number in the packing slip and the invoice also says what I have ordered correctly but the order is not as what it says on the invoice.Now she started changing her statement saying Dell cannot send me the monitors and the cables as ordered because it was a pricing errorI immediately told her that this is not what she has told me earlier in the call and she denies saying anything elseI asked her numerous times why did Dell ship out an order if it was a pricing error and never once contacted me even after the order was delivered to me but she did not have an answer and just kept saying that this is a pricing error.Incidentally, I have all my personal calls to my cellphone recorded and I told her the same thing that what she said is recorded and she should stop lyingShe turned aggressive knowing that the call was recorded and she is trying to lie and give me wrongful reasonsShe turned out rude and said I cannot do anything if I want the dual monitor bundle I have to reorder it at the current price and send the stand that I received back to Dell and ended the conversationI have the recorded conversation with *** ***.Not to mention, I being a US customer has every single time been routed to someone offshore, not that I have a problem with that, but I would feel that someone onshore can understand my problem much better but every time I asked to speak to someone in the US I was told that everytime I complain, this would end up with *** ***.This is completely unethical and unprincipled business practice of Dell firstly to lie to the customer every single time I speak to them and secondly not send the customer what he has orderedI have faced similar issues with ***, *** *** but they had always honored the offer they advertised even if it was a mistake or a pricing error unlike what is being told to me by Dell.If this is what Dell represents, then I am sorry to say this will take a lot of loyal Dell customers away from the company
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, attempted to contact Mr***, however; he has not responded to multiple attemptsWe regret any dissatisfaction he may have experienced
and *** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, has attempted to contact Mr***, however; he has not responded to multiple attempts.We regret any dissatisfaction Mr*** may
have experienced and appreciate the feedback provided regarding his Dell Experience*** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has removed the hold on the customer’s account and provided info for out of warranty repairs. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint ID:
***
Dear Revdex.com,
I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission
Dell
representative; *** and the customer have traded emails in their attempt to address the customer’s concerns. Our records indicate the customer’s order shipped 12/11/and was delivered by UPS on Thursday, 12/14/at 3:pm and was received by “***”. Dell has closed the case as resolved. Please have the customer contact our representative if they should need further assistance in this matter. Dell will reopen the case and address the matter further with our customer at that time.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Today’s Date: 06/01/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states they did not receive gift cards associated with the ordersThe customer also states they are entitled to at least five gift cardsThe agent has advised the customer the gift cards were not issued as part of the promotion because the customers orders was processed as reseller orders which are not eligible for the promotionThe customer account, be it one single order or a bulk order is a reseller accountReseller orders are not eligible for any gift card promotions. ***Dell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any additional questions or concerns about the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: It doesn't address the multitude of problems I have had with this computer: - slow restart- keyboard keys freezing and requiring restart- hard drive crashing and requiring complete replacement I appreciate their following up on fraudsters- as all computer companies are doing. I downloaded secure virus protection on my computer because I have to do this to keep my computer safe - it is the same brand of malware protection my large corporation at work uses - and my husband usesNone of those non-dell computers have resulted in fraudulent phone callsI have not received any emails other than this representative sending emails previously saying "we are trying to contact you". If they require additional info, they should request specifically via email rather than calling me sporadically throughout the day. It is not effective and for a tech company to refuse to correspond via email is suspect and makes no senseI would like documentation in writing of any communication I have with their company as I have not been happy with any of the service I have received and these poor attempts at contacting me while at work and at unexpected times throughout the day are just delay tacticsWe can communicate via email rather than phoneThey should reimburse me for the defective product and service they have provided for the past + years. These responses are clearly meant to avoid taking responsibility
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI contacted the representative on 10/20/to inform him that I had resolved my issues with the laptopI need to use the laptop and could wait no longer for resolutionI remain totally unhappy with Dell around this issue.Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like you to know that Dell has exchanged my computer for a brand new oneI received the new one todayI would like to thank you very much for your help with this matterI am very pleased with the way the Revdex.com handled and solved this problemIt was done very quickly once I asked you for helpThank you again!Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and requested Dell centric information, such as, Service Tag# or Express Service CodeOur
representative also made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I did not sign for the refurbished laptop that was sent to me, it was left on the front porch of my house. What was I suppose to do when it was left at my house? I opened it after receiving a call from Dell to make sure that I did receive it. When opening the box with the refurbished laptop it was suppose to identical to my new laptop but it was a different color. I left a email message stating that it is a different color but I decided to keep it without the hassle of returning yet another one. As I started to work on the refurbished one it needed a lot of updates done to it, which I did. A lot of apps were not present on the start up screen and needed to be loaded, I guess the previous owner had removed them. Also the keyboard does not light up like my new one that I purchased from QVC and was a great feature and per their Tech Support it will need to be replaced and will require a technician to come to my house to replace it.They also did send me a coupon for merchandise to be spent in their Dell Store for compensation, which we have gone over in our data package for the last months. *** called to make sure that I did receive the email with the coupon.I have been working with Dell since April and I am so tired of dealing with them all I would like is my money back so that I can go and purchase a laptop other than Dell. I have been very patient with these people and it seems to keep getting worse instead of better. They keep telling me that their warranty is days for a new replacement and will only replace with a refurbished one, which is someone else's junk or problem.I need your help to get my money back because at this point I don't even want a new laptop! I hope they don't treat all .their customers like I have been treated. It has been very frustrating dealing with this and it seems like a nightmare and I keep hoping I can wakeup from it and things would be better. I don't know what else to do. Now the technician is calling to replace the keyboard, why wasn't this all checkout before sending this refurbished one to me
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell position will remain the same and unchanged unless the customer has a different tracking number that she can provide for the system she states she sent inBut the system we returned to her was received under Tracking # ***If the customer has any further questions she may contact the representative by emailing ***@Dell.com
Sincerely,
Advanced Resolution Group
*** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Mr*** expressed dissatisfaction with Dell’s response and wants a replacement battery at no charge We regret any dissatisfaction he may have experienced and appreciate the feedback provided Rechargeable batteries used in portable systems are considered consumables and will deteriorate over time based on a customer’s usage For this reason, per the terms of Dell’s Limited Hardware Warranty, a laptop battery is only covered for one year from the date of the invoice regardless of the term of the computer warranty Warranty coverage does not start over with parts replacement and the existing warranty would be transferred to replacement parts sent by Dell As previously indicated, Mr***’s warranty has expired and Dell will not be offering to replace the battery at no charge Since the date of the original submission, a Dell representative contacted Mr*** and, for customer satisfaction reasons, offered a twenty percent (20%) refund if he wanted to purchase a replacement battery As Dell’s stance remains unchanged, no further attempt will be made to reach Mr*** regarding this matterOur representative remains available to discuss these issues however there will be no change in the resolution offered.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, a product return for order# *** was processed
Our records show that the credit has been posted to the original form of payment, which should reflect on his next billing statementWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they
may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceHowever, customer is out of the country and wants the credit to be applied a different form of paymentDue to the terms and conditions of the return policy, customer’s request was respectfully deniedIn the interest of customer satisfaction, our representative offered a discount on a purchase of a Dell product or a couponPlease note that Mr*** elected not to respond to the offerShould he have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID ***
Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I did speak with a Dell representative and we worked together to review the known variations of name and business so I should not get anything further. Perhaps more important, I was provided with an email method to address any further mailings. I had not managed to find a contact method before that didn't require a number of hoops, which pushed me to contact Revdex.com originally.I appreciate that this appears to have worked out and I thank everyone
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I have been working on this process for months and received many different answers from both Dell & Citicard I understand that Dell currently believes this has been refunded but they have said this before I have had Dell reps tell me it was refunded then another one tell me they acknowledge an error was made and they were going to initiate the refund again The bottom line is my credit card transactions do not show a refund and the dispute with Citicard sill shows pending waiting on Dell. Please continue to keep this open until Dell responds to Citicard customer dispute department
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms of sale and return policyIn the interest of customer
satisfaction, our representative processed a product returnPlease note that a credit for order# *** has been processed to the original form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I received a call from one of your sales resolution specialist *** ***.At first she was very polite and seemed to understand my issue but towards the end turned out to be another lying employee who doesn't care about customersShe called me on 27th of October and started by saying that Dell had this great offer for the dual monitor bundle on the 24th but because of the overwhelming response to the offer, the monitors were sold out and Dell could only ship out the standSo, I asked her if she would be sending me the monitors and the cable at a later date, she said no and I have to go and order a new bundle at the current priceI said I have been dealing with Dell for my personal and business use for over years now and know that Dell never ships partial orders like this and I told her the same and she said it did happen this time and insisted that I return the stand that I received and order the same bundle again at the much higher price online which I said I will not do as I want the product and the price that I initially orderedI told her that the shipment that I received has the same SKU number in the packing slip and the invoice also says what I have ordered correctly but the order is not as what it says on the invoice.Now she started changing her statement saying Dell cannot send me the monitors and the cables as ordered because it was a pricing errorI immediately told her that this is not what she has told me earlier in the call and she denies saying anything elseI asked her numerous times why did Dell ship out an order if it was a pricing error and never once contacted me even after the order was delivered to me but she did not have an answer and just kept saying that this is a pricing error.Incidentally, I have all my personal calls to my cellphone recorded and I told her the same thing that what she said is recorded and she should stop lyingShe turned aggressive knowing that the call was recorded and she is trying to lie and give me wrongful reasonsShe turned out rude and said I cannot do anything if I want the dual monitor bundle I have to reorder it at the current price and send the stand that I received back to Dell and ended the conversationI have the recorded conversation with *** ***.Not to mention, I being a US customer has every single time been routed to someone offshore, not that I have a problem with that, but I would feel that someone onshore can understand my problem much better but every time I asked to speak to someone in the US I was told that everytime I complain, this would end up with *** ***.This is completely unethical and unprincipled business practice of Dell firstly to lie to the customer every single time I speak to them and secondly not send the customer what he has orderedI have faced similar issues with ***, *** *** but they had always honored the offer they advertised even if it was a mistake or a pricing error unlike what is being told to me by Dell.If this is what Dell represents, then I am sorry to say this will take a lot of loyal Dell customers away from the company
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, attempted to contact Mr***, however; he has not responded to multiple attemptsWe regret any dissatisfaction he may have experienced
and *** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, has attempted to contact Mr***, however; he has not responded to multiple attempts.We regret any dissatisfaction Mr*** may
have experienced and appreciate the feedback provided regarding his Dell Experience*** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has removed the hold on the customer’s account and provided info for out of warranty repairs. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint ID:
***
Dear Revdex.com,
I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission
Dell
representative; *** and the customer have traded emails in their attempt to address the customer’s concerns. Our records indicate the customer’s order shipped 12/11/and was delivered by UPS on Thursday, 12/14/at 3:pm and was received by “***”. Dell has closed the case as resolved. Please have the customer contact our representative if they should need further assistance in this matter. Dell will reopen the case and address the matter further with our customer at that time.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Today’s Date: 06/01/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states they did not receive gift cards associated with the ordersThe customer also states they are entitled to at least five gift cardsThe agent has advised the customer the gift cards were not issued as part of the promotion because the customers orders was processed as reseller orders which are not eligible for the promotionThe customer account, be it one single order or a bulk order is a reseller accountReseller orders are not eligible for any gift card promotions. ***Dell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any additional questions or concerns about the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: It doesn't address the multitude of problems I have had with this computer: - slow restart- keyboard keys freezing and requiring restart- hard drive crashing and requiring complete replacement I appreciate their following up on fraudsters- as all computer companies are doing. I downloaded secure virus protection on my computer because I have to do this to keep my computer safe - it is the same brand of malware protection my large corporation at work uses - and my husband usesNone of those non-dell computers have resulted in fraudulent phone callsI have not received any emails other than this representative sending emails previously saying "we are trying to contact you". If they require additional info, they should request specifically via email rather than calling me sporadically throughout the day. It is not effective and for a tech company to refuse to correspond via email is suspect and makes no senseI would like documentation in writing of any communication I have with their company as I have not been happy with any of the service I have received and these poor attempts at contacting me while at work and at unexpected times throughout the day are just delay tacticsWe can communicate via email rather than phoneThey should reimburse me for the defective product and service they have provided for the past + years. These responses are clearly meant to avoid taking responsibility
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI contacted the representative on 10/20/to inform him that I had resolved my issues with the laptopI need to use the laptop and could wait no longer for resolutionI remain totally unhappy with Dell around this issue.Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like you to know that Dell has exchanged my computer for a brand new oneI received the new one todayI would like to thank you very much for your help with this matterI am very pleased with the way the Revdex.com handled and solved this problemIt was done very quickly once I asked you for helpThank you again!Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and requested Dell centric information, such as, Service Tag# or Express Service CodeOur
representative also made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I did not sign for the refurbished laptop that was sent to me, it was left on the front porch of my house. What was I suppose to do when it was left at my house? I opened it after receiving a call from Dell to make sure that I did receive it. When opening the box with the refurbished laptop it was suppose to identical to my new laptop but it was a different color. I left a email message stating that it is a different color but I decided to keep it without the hassle of returning yet another one. As I started to work on the refurbished one it needed a lot of updates done to it, which I did. A lot of apps were not present on the start up screen and needed to be loaded, I guess the previous owner had removed them. Also the keyboard does not light up like my new one that I purchased from QVC and was a great feature and per their Tech Support it will need to be replaced and will require a technician to come to my house to replace it.They also did send me a coupon for merchandise to be spent in their Dell Store for compensation, which we have gone over in our data package for the last months. *** called to make sure that I did receive the email with the coupon.I have been working with Dell since April and I am so tired of dealing with them all I would like is my money back so that I can go and purchase a laptop other than Dell. I have been very patient with these people and it seems to keep getting worse instead of better. They keep telling me that their warranty is days for a new replacement and will only replace with a refurbished one, which is someone else's junk or problem.I need your help to get my money back because at this point I don't even want a new laptop! I hope they don't treat all .their customers like I have been treated. It has been very frustrating dealing with this and it seems like a nightmare and I keep hoping I can wakeup from it and things would be better. I don't know what else to do. Now the technician is calling to replace the keyboard, why wasn't this all checkout before sending this refurbished one to me
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell position will remain the same and unchanged unless the customer has a different tracking number that she can provide for the system she states she sent inBut the system we returned to her was received under Tracking # ***If the customer has any further questions she may contact the representative by emailing ***@Dell.com
Sincerely,
Advanced Resolution Group
*** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Mr*** expressed dissatisfaction with Dell’s response and wants a replacement battery at no charge We regret any dissatisfaction he may have experienced and appreciate the feedback provided Rechargeable batteries used in portable systems are considered consumables and will deteriorate over time based on a customer’s usage For this reason, per the terms of Dell’s Limited Hardware Warranty, a laptop battery is only covered for one year from the date of the invoice regardless of the term of the computer warranty Warranty coverage does not start over with parts replacement and the existing warranty would be transferred to replacement parts sent by Dell As previously indicated, Mr***’s warranty has expired and Dell will not be offering to replace the battery at no charge Since the date of the original submission, a Dell representative contacted Mr*** and, for customer satisfaction reasons, offered a twenty percent (20%) refund if he wanted to purchase a replacement battery As Dell’s stance remains unchanged, no further attempt will be made to reach Mr*** regarding this matterOur representative remains available to discuss these issues however there will be no change in the resolution offered.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, a product return for order# *** was processed
Our records show that the credit has been posted to the original form of payment, which should reflect on his next billing statementWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they
may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceHowever, customer is out of the country and wants the credit to be applied a different form of paymentDue to the terms and conditions of the return policy, customer’s request was respectfully deniedIn the interest of customer satisfaction, our representative offered a discount on a purchase of a Dell product or a couponPlease note that Mr*** elected not to respond to the offerShould he have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID ***
Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I did speak with a Dell representative and we worked together to review the known variations of name and business so I should not get anything further. Perhaps more important, I was provided with an email method to address any further mailings. I had not managed to find a contact method before that didn't require a number of hoops, which pushed me to contact Revdex.com originally.I appreciate that this appears to have worked out and I thank everyone
Regards,
*** ***
Thank you for a copy of Mr*** *** letterOur representative has contacted him and offered depot service
Complaint: ***
I am rejecting this response because: I have been working on this process for months and received many different answers from both Dell & Citicard I understand that Dell currently believes this has been refunded but they have said this before I have had Dell reps tell me it was refunded then another one tell me they acknowledge an error was made and they were going to initiate the refund again The bottom line is my credit card transactions do not show a refund and the dispute with Citicard sill shows pending waiting on Dell. Please continue to keep this open until Dell responds to Citicard customer dispute department
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms of sale and return policyIn the interest of customer
satisfaction, our representative processed a product returnPlease note that a credit for order# *** has been processed to the original form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I have replied times to ***'s emailsToday she finally replied to me
Regards,
** ***