Dear Revdex.com, Our records indicate that Dell representative Susan has been in contact with the customerThe representative continues to work with the carrier to return the orderOnce the credit has posted the representative will update the customerIf the customer would like to
work with the representative assigned he can be reached directly by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: The issue was not resolved. The laptop still does access serviceThis information was submitted to the rep that contacted me directly when I spoke with him and later by email. On Friday June I again left a voicemail message for *** and email sent to ***, concerning this issue and explained that I was away on business, as I had explained to DELL throughout this entire process. Now they want to attached a service completion date when I have been stating a due by date of June and my need for a functioning device that DELL and their reps didn't care to honor.This process with DELL and the service provided by their reps continues to be deplorable
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I have attempted to reach out to the customer service rep mentioned via email with possible times to discuss the situationI work two jobs and I can't always be available to talkI left my hours of availablity via email last week and I have not heard back from the above name repI called and the above name rep pver the weekend bit he was out of the officeI am available before noon
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Again, I am not sure how many times I have to say this.I did not resell anything, I am not a reseller of any of these TV'sI USED ALL OF THESE TV'S FOR PERSONAL OR BUSINESS USE use so the fact the Dell representative keeps saying anything about terms and conditions and not giving the gift cards to resellers makes NO SENSE when it comes to these purchasesNONE of these items were resold, I should be awarded these gift cards because I did not break any of the terms and conditions whatsoever
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed with the customer he has received all of his TV refunds. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has removed the hold on the customer’s account and provided info for out of warranty repairs. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.While I do approve the next step that Dell has offered to run further diagnostics on my computer, the action has not yet been performed by Dell, so satisfaction has not yet been met.The rep called again on Aug to state that the return box being sent to me has been delayed, and he will be in touch, but unsure of the timeline. So at this time, the action on their part has not yet been completed.I am hopeful that they will carry through as promised, and that is still to be determined
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** assisted in getting the return information updated correctly in the systemOnce completed the representative followed up and confirmed the remaining credit has been applied back to her credit cardPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank
you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with Dell service and support and wants a new computer We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a thirty (30) day return period and during this time, it would be necessary for a customer to verify that all components ordered were what was received as, after this time period, Dell must assume that the customer received the correct configuration Since the date of the submission, a Dell representative contacted Mr*** to discuss his concerns and provide assistance Our representative, for customer satisfaction reasons, processed a service dispatch for an exchange to replace the computer with a new computer which has since been sent to Mr***Our representative provided contact information and will remain available to assist should he need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because: I have been working on this process for months and received many different answers from both Dell & Citicard I understand that Dell currently believes this has been refunded but they have said this before I have had Dell reps tell me it was refunded then another one tell me they acknowledge an error was made and they were going to initiate the refund again The bottom line is my credit card transactions do not show a refund and the dispute with Citicard sill shows pending waiting on Dell. Please continue to keep this open until Dell responds to Citicard customer dispute department
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI contacted the representative on 10/20/to inform him that I had resolved my issues with the laptopI need to use the laptop and could wait no longer for resolutionI remain totally unhappy with Dell around this issue.Regards,
*** ***
Revdex.com Complaint ID:
***
Dear Revdex.com,
I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission
Dell
representative; *** and the customer have traded emails in their attempt to address the customer’s concerns. Our records indicate the customer’s order shipped 12/11/and was delivered by UPS on Thursday, 12/14/at 3:pm and was received by “***”. Dell has closed the case as resolved. Please have the customer contact our representative if they should need further assistance in this matter. Dell will reopen the case and address the matter further with our customer at that time.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Thank you for providing a copy of the customers’ submissionDell representative ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at
***
Complaint: ***
I am rejecting this response because: Dell continued to “escalate” my issue over five times until my warranty expiredThe “onetime gesture” was offered while my warranty was still active, so I’m not sure how that is a gesture of goodwill, considering the system was still under warranty at the timeTheir offer was to provide onsite service to replace the motherboard, which has already been replaced, and the screen which I was told was not the issue, and have the chat logs to prove so.At this time I will file with small claims court under the Federal Magnuson Moss Warranty ActDell’s service has been absolutely despicable and I will not be buying any products from them again.Regards,*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms of sale and return policyIn the interest of customer
satisfaction, our representative processed a product returnPlease note that a credit for order# *** has been processed to the original form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired or a refund and compensation We regret any dissatisfaction the customer may have experienced and
appreciate the feedback provided Dell is not responsible for lost data or software as indicated in the terms and conditions of Dell’s Limited Hardware Warranty It is the customer’s responsibility to safeguard any data or software through periodic backups as Dell cannot warrant that the operation of any Dell product will be uninterrupted or error-free Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by telephone and e-mail to discuss their concerns To date, the customer has not responded to the contact attempts Should the customer still need assistance, we ask that they contact our representative at ***@Dell.com for any assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative assisted in resolving the credit issueThe representative confirmed the credit has been processed and will reflect on the next billing statementThe customer may contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; ***, in the interest of customer satisfaction, has authorized a system exchange per the Terms and Conditions of the Hardware Warranty, in order to resolve the tech issues the customer had been having with their computer. The replacement system was delivered to the customer on Wednesday, 11/08/at 11:am. Regarding data; data is the personal and confidential property of the end user; thus the sole responsibility for the data appropriately belongs to the end user. Dell encourages everyone to always backup their data to an external source; should something happen to the computer the data will be accessible. We appreciate the customer allowing Dell to address this matter for them. Additionally, we thank the Revdex.com for bringing the two parties together. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Today’s Date: 06/01/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states they did not receive gift cards associated with the ordersThe customer also states they are entitled to at least five gift cardsThe agent has advised the customer the gift cards were not issued as part of the promotion because the customers orders was processed as reseller orders which are not eligible for the promotionThe customer account, be it one single order or a bulk order is a reseller accountReseller orders are not eligible for any gift card promotions. ***Dell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any additional questions or concerns about the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that Dell representative Susan has been in contact with the customerThe representative continues to work with the carrier to return the orderOnce the credit has posted the representative will update the customerIf the customer would like to
work with the representative assigned he can be reached directly by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: The issue was not resolved. The laptop still does access serviceThis information was submitted to the rep that contacted me directly when I spoke with him and later by email. On Friday June I again left a voicemail message for *** and email sent to ***, concerning this issue and explained that I was away on business, as I had explained to DELL throughout this entire process. Now they want to attached a service completion date when I have been stating a due by date of June and my need for a functioning device that DELL and their reps didn't care to honor.This process with DELL and the service provided by their reps continues to be deplorable
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I have attempted to reach out to the customer service rep mentioned via email with possible times to discuss the situationI work two jobs and I can't always be available to talkI left my hours of availablity via email last week and I have not heard back from the above name repI called and the above name rep pver the weekend bit he was out of the officeI am available before noon
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Again, I am not sure how many times I have to say this.I did not resell anything, I am not a reseller of any of these TV'sI USED ALL OF THESE TV'S FOR PERSONAL OR BUSINESS USE use so the fact the Dell representative keeps saying anything about terms and conditions and not giving the gift cards to resellers makes NO SENSE when it comes to these purchasesNONE of these items were resold, I should be awarded these gift cards because I did not break any of the terms and conditions whatsoever
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed with the customer he has received all of his TV refunds. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Thank you for a copy of Mr*** *** letterOur representative has contacted him and offered depot service
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has removed the hold on the customer’s account and provided info for out of warranty repairs. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.While I do approve the next step that Dell has offered to run further diagnostics on my computer, the action has not yet been performed by Dell, so satisfaction has not yet been met.The rep called again on Aug to state that the return box being sent to me has been delayed, and he will be in touch, but unsure of the timeline. So at this time, the action on their part has not yet been completed.I am hopeful that they will carry through as promised, and that is still to be determined
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** assisted in getting the return information updated correctly in the systemOnce completed the representative followed up and confirmed the remaining credit has been applied back to her credit cardPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank
you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with Dell service and support and wants a new computer We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a thirty (30) day return period and during this time, it would be necessary for a customer to verify that all components ordered were what was received as, after this time period, Dell must assume that the customer received the correct configuration Since the date of the submission, a Dell representative contacted Mr*** to discuss his concerns and provide assistance Our representative, for customer satisfaction reasons, processed a service dispatch for an exchange to replace the computer with a new computer which has since been sent to Mr***Our representative provided contact information and will remain available to assist should he need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because: I have been working on this process for months and received many different answers from both Dell & Citicard I understand that Dell currently believes this has been refunded but they have said this before I have had Dell reps tell me it was refunded then another one tell me they acknowledge an error was made and they were going to initiate the refund again The bottom line is my credit card transactions do not show a refund and the dispute with Citicard sill shows pending waiting on Dell. Please continue to keep this open until Dell responds to Citicard customer dispute department
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI contacted the representative on 10/20/to inform him that I had resolved my issues with the laptopI need to use the laptop and could wait no longer for resolutionI remain totally unhappy with Dell around this issue.Regards,
*** ***
Revdex.com Complaint ID:
***
Dear Revdex.com,
I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission
Dell
representative; *** and the customer have traded emails in their attempt to address the customer’s concerns. Our records indicate the customer’s order shipped 12/11/and was delivered by UPS on Thursday, 12/14/at 3:pm and was received by “***”. Dell has closed the case as resolved. Please have the customer contact our representative if they should need further assistance in this matter. Dell will reopen the case and address the matter further with our customer at that time.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Thank you for providing a copy of the customers’ submissionDell representative ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at
***
Complaint: ***
I am rejecting this response because: Dell continued to “escalate” my issue over five times until my warranty expiredThe “onetime gesture” was offered while my warranty was still active, so I’m not sure how that is a gesture of goodwill, considering the system was still under warranty at the timeTheir offer was to provide onsite service to replace the motherboard, which has already been replaced, and the screen which I was told was not the issue, and have the chat logs to prove so.At this time I will file with small claims court under the Federal Magnuson Moss Warranty ActDell’s service has been absolutely despicable and I will not be buying any products from them again.Regards,*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms of sale and return policyIn the interest of customer
satisfaction, our representative processed a product returnPlease note that a credit for order# *** has been processed to the original form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired or a refund and compensation We regret any dissatisfaction the customer may have experienced and
appreciate the feedback provided Dell is not responsible for lost data or software as indicated in the terms and conditions of Dell’s Limited Hardware Warranty It is the customer’s responsibility to safeguard any data or software through periodic backups as Dell cannot warrant that the operation of any Dell product will be uninterrupted or error-free Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by telephone and e-mail to discuss their concerns To date, the customer has not responded to the contact attempts Should the customer still need assistance, we ask that they contact our representative at ***@Dell.com for any assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative assisted in resolving the credit issueThe representative confirmed the credit has been processed and will reflect on the next billing statementThe customer may contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; ***, in the interest of customer satisfaction, has authorized a system exchange per the Terms and Conditions of the Hardware Warranty, in order to resolve the tech issues the customer had been having with their computer. The replacement system was delivered to the customer on Wednesday, 11/08/at 11:am. Regarding data; data is the personal and confidential property of the end user; thus the sole responsibility for the data appropriately belongs to the end user. Dell encourages everyone to always backup their data to an external source; should something happen to the computer the data will be accessible. We appreciate the customer allowing Dell to address this matter for them. Additionally, we thank the Revdex.com for bringing the two parties together. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Today’s Date: 06/01/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states they did not receive gift cards associated with the ordersThe customer also states they are entitled to at least five gift cardsThe agent has advised the customer the gift cards were not issued as part of the promotion because the customers orders was processed as reseller orders which are not eligible for the promotionThe customer account, be it one single order or a bulk order is a reseller accountReseller orders are not eligible for any gift card promotions. ***Dell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any additional questions or concerns about the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc