Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with communication and processing expectations for a Delta Skymiles promotion related to his computer purchaseWe regret any dissatisfaction he may have experienced
and appreciate the feedback provided Since the date of the submission, a Dell representative contacted Mr*** to discuss his concerns Although Dell would be unable to facilitate a promotion offered by a third party, Dell records indicate our representative contacted internal Dell representatives to attempt to have the Delta Skymiles processed Shortly after receiving the submission, Mr*** indicated that the Skymiles have been processed to his account Our representative provided contact information and will remain available should he need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the Dell representative; *** has been in contact with the customer regarding his order for a Dell inch Gaming Monitor. *** advised the customer there was a parts availability issue, which is the reason for the order delay. Dell apologizes for the delay; but situations such as this is out of Dell’s control. The customer has since received the order on January 28, 2017. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dell representative, ***, is working with the customer to achieve an amicable resolution for their concernsOur representative explained the terms of the maLimited Hardware Warranty and the Return Policy ***Our records indicate, the warranty expired on December 2,
However, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offer serviceTheir request for refund was respectfully deniedShould the customer have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently spoke to Mr*** regarding his concernsOur records show, the product was purchased from a retailer; therefore, returns are governed by the
policies of the retailer where the product was purchasedOur representative explained the terms of limited hardware warranty, and the return policy (applies only to purchases made directly from Dell)
***
***
Please note, our representative offered technical assistance, as well as, Depot service; however, Mr*** elected not to accept our offer of assistanceHis request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the limited hardware warranty and our other policiesOur representative may be contacted directly via e-mail at ***_***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID:
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable to me insofar as the operation of my computer is concerned.
However, the business bypassed the concern I have regarding overages on my cell phone account. Because of their failure to correctly diagnose and fix the problem originally I was forced to spend hours on my cell phone trying to get this problem resolved. This has resulted in overage charges on my cell phone account. Dell has only apologized for my inconvenience and then thanked me for using Dell
Regards,
*** ***
Complaint: ***
I am rejecting this response because:It took days from my first call to Dell (had problems with the computer for 2-weeks prior) to obtain a working computer Went up to a week with zero response from *** *** (not answering email or calling), who claims to be the top tier of Dell computer Twice prior to submitting this complaint I was told by supervisors that "if this doesn't fix it we will replace it" *** *** refused to do that, and did not attempt to contact the supervisors who told me that I finally purchased a new computer after weeks of horrible customer service and dozens of hours on the phone with Dell (I needed a working computer and had no idea how long this was going to go on) Then, he wants me to send it back AGAIN so they can try ONE MORE TIME to fix it (after already replacing the motherboard twice, the hard drive twice, and the keyboard) When I refused, he finally agreed to replace it with a "refurbished" computer Refurbished computer received....and guess what....phone calls and emails sent every day the first three days wanting broken computer back!!! Wow, we're in no hurry to fix your computer for weeks, but once we replace it we want the old broken one back NOW!!! Dell Customer Service Sucks!!! Never again will I purchase anything with the Dell name on it Once I have time to spend on the new (refurbished) one and re-install all of my backed up data I will evaluate the quality of what was finally replaced I'm in no hurry to send back the broken one, as they were in no hurry to satisfy a customer.No Regards,
*** ***
Complaint: ***
I am rejecting this response because: The gift certificate offered to me was for $50.00, this does not cover the monitor. As I have stated many times I was sold a system with an "included" monitor I purchased the four year warranty on the complete system, this should be included since it was sold to me as "included" in the system. Words matter, being baited then switched in a deal should be illegal and that is what happened here. I have been a valuable customer, paying all bills on time, I have held my end of the agreement, a $good faith coupon is actually laughable, have you gone to the Dell website and looked what is available for $50.00? My time in this matter is worth much more.
Regards,
*** ***-***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
Since the date of our last
response, a Dell representative, ***, made multiple attempts by telephone and e-mail to contact the customer to discuss her concerns and, to date, there has been no response to the messages left by the representative. Should the customer still need assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer his order was cancelled due to a pricing error. Dell is not responsible for pricing, typographical or other errors in any offer by Dell and reserves the right to cancel any orders arising from such errors which is stated in the consumer terms of sale located here: *** Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:Telling me to contact the retailer is a huge red herring, and they have mentioned it at least times. They know it's outside their day return policy, and I have told them this countless times. This claim is a warranty claim, which is between the end user and the manufacturer. I see no mention of a retailer in their warranty, and thus it is totally irrelevantThey have told me they might have a solution at the end of August, but they will not tell me what happens if they don'tThey previously told me a similar story in June, that they would have a fix in JulyThis could go on foreverBottom line, telling me to contact them again in a month and a half is not solutionThe warranty entitles me to a replacementThey do not have a replacement, and they don't know if they ever willIf they can't honor the warranty, they need to come up with an alternative that makes me wholeI have suggested money, but I am open to anything that is fair and equitable given that they do not have a replacement
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBut I am get to receive the credit and it took time for me to track and then interact and manage itHope it wont affect any other customers in future
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I refuse to allow any credit for a resolution to go to *** ***He absolutely refused to assist me when I spoke to him, denied sending me a comparable tv that was in stock and did not expedite anythingHe also told me that a credit that was promised to me by a previous representative would not be honored, and when I asked why and told him to listen to the other rep's call, his response was no, he wouldn't be listening to the other call and, "We don't believe in compensation." He told me repeatedly that it was impossible to send me a different tv that was in stock and the only thing I could do was wait for the one I ordered, or get a refund that would take up to days AFTER they received the damaged tv backI was fortunate enough to receive a call from a different representative named *** *** on the same day I spoke to *** immediately offered to resolve my issue by (magically, apparently, if you asked ***) doing exactly what I was askingHe told me to find a comparable tv that was in stock, he got the approval and expedited the shipmentI received a replacement tv on 8/10/but *** *** had no part in that and does not deserve any credit in helping me with a resolution. Thank you to *** for taking the initiative to help meI only regret that it took so long to get someone like him to assist me in the situationDell needs more employees like him.
Regards,
*** ***
Dell representative, ***, is attempting to reach the customer by phone and email; however, has not been able to discuss the contents of their correspondenceWe remain available to assist and ask that the customer contact our representative at ***
Today’s Date: 06/07/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt
this time the agent has confirmed with the customer the credits have been processedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsPlease note that the order was delayed due to product availability issuesOur representative
worked with our order verification department to resolve the matterOur records show that order# *** shipped on October 31, and delivered to Ms*** on November 9, under Pilot Tracking # ***Furthermore, our representative made multiple attempts to reach Ms*** to confirm resolution; however, Ms*** elected not to respondWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Dell representative,
*** has been in communication with end user, *** *** by phone and email; in their attempt to work with her and bring this matter to a reasonable resolution. During their discussion by phone, Ms*** had expressed she would like to return the system for a refund or receive a system exchange. *** has explained to *** *** a refund is not possible as the end user did not purchase the system from Dell. However, *** has made clear to the end user Dell is here to assist Ms*** per the Terms and Conditions of the system hardware warranty. Unfortunately, the end user has failed to respond to ***’s offer of assistance. Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the end user. Please have Ms*** contact our representative directly if she should change her mind and indicate she would welcome assistance in this matter. Dell will be happy to re-open the case and address the matter with Ms*** at that time. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any miscommunication which may have occurred and appreciate the feedback Dell records
indicate a refund for $was posted to the customer’s Dell account Since the date of the submission, a Dell representative contacted the customer to provide this information and subsequently followed up to confirm that he received the refund We ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:
Regards,
*** ***No Feb 09 this lap top is doing the same thing , Not working / Or working only when it want to
Complaint: ***
I am rejecting this response because:I have witnesses at my place of employment that I tried to call the extension that was given to me only to be told there was noone using that extension number at the time of my callI was able to answer my phone at the time of one call; which did not go very well*** talked over me, would not listen to my explanations, and essentially told me I can discuss the matter with the Out of Warranty department, whom I also have not been able to get through to via the extenstion number provided Also, have witnesses at work that I have triedI only seem to be able to get through via email to *** as I have not been provided an email to anyone in the OTW department I have also requested to speak with someone who speaks more clear English, as this service center is obviously NOT in America, and everyone whom I have ever spoken with has a heavy Middle Eastern accent, much of which I can not understand Irrelevant? NoBecause I believe there is a language barrier in understanding on both partsI submitted the attached images to *** to demonstrate what is wrong with the computer, because they keep referencing a cracked screen, which is NOT the caseI asked it be forwarded to someone in the OTW department so they can understand what needs to be replaced, as I keep being told there is NO part available *** told me I could pay for the new screen and then when one is available, I could get it replacedI am not paying for something in advance that is not even availableHowever, by showing that the entire top cover that includes the screen needs to be replaced, maybe that is an option that has the part availableI am not understanding why there is NO part availableThey make many of these computers, that part should be availableI want someone who speaks clear English to help meAnd I don't want a call that leaves me a message with an extension I can not get through toI want someone in the OTW department to receive the images I sent and then Email me if there is a part availableA local service person indicated that they don't think there is any reason that Dell can not replace this part.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative *** has been in contact with Mrs*** at this time due to a family emergency and the hurricane Mr*** will follow up next weekMs*** has the representatives contact information and has already provided the proof of purchase to the representativeDell representative *** will remain the point of contact until a resolution has been determinedPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group INC# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with communication and processing expectations for a Delta Skymiles promotion related to his computer purchaseWe regret any dissatisfaction he may have experienced
and appreciate the feedback provided Since the date of the submission, a Dell representative contacted Mr*** to discuss his concerns Although Dell would be unable to facilitate a promotion offered by a third party, Dell records indicate our representative contacted internal Dell representatives to attempt to have the Delta Skymiles processed Shortly after receiving the submission, Mr*** indicated that the Skymiles have been processed to his account Our representative provided contact information and will remain available should he need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the Dell representative; *** has been in contact with the customer regarding his order for a Dell inch Gaming Monitor. *** advised the customer there was a parts availability issue, which is the reason for the order delay. Dell apologizes for the delay; but situations such as this is out of Dell’s control. The customer has since received the order on January 28, 2017. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dell representative, ***, is working with the customer to achieve an amicable resolution for their concernsOur representative explained the terms of the maLimited Hardware Warranty and the Return Policy ***Our records indicate, the warranty expired on December 2,
However, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offer serviceTheir request for refund was respectfully deniedShould the customer have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently spoke to Mr*** regarding his concernsOur records show, the product was purchased from a retailer; therefore, returns are governed by the
policies of the retailer where the product was purchasedOur representative explained the terms of limited hardware warranty, and the return policy (applies only to purchases made directly from Dell)
***
***
Please note, our representative offered technical assistance, as well as, Depot service; however, Mr*** elected not to accept our offer of assistanceHis request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the limited hardware warranty and our other policiesOur representative may be contacted directly via e-mail at ***_***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID:
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable to me insofar as the operation of my computer is concerned.
However, the business bypassed the concern I have regarding overages on my cell phone account. Because of their failure to correctly diagnose and fix the problem originally I was forced to spend hours on my cell phone trying to get this problem resolved. This has resulted in overage charges on my cell phone account. Dell has only apologized for my inconvenience and then thanked me for using Dell
Regards,
*** ***
Complaint: ***
I am rejecting this response because:It took days from my first call to Dell (had problems with the computer for 2-weeks prior) to obtain a working computer Went up to a week with zero response from *** *** (not answering email or calling), who claims to be the top tier of Dell computer Twice prior to submitting this complaint I was told by supervisors that "if this doesn't fix it we will replace it" *** *** refused to do that, and did not attempt to contact the supervisors who told me that I finally purchased a new computer after weeks of horrible customer service and dozens of hours on the phone with Dell (I needed a working computer and had no idea how long this was going to go on) Then, he wants me to send it back AGAIN so they can try ONE MORE TIME to fix it (after already replacing the motherboard twice, the hard drive twice, and the keyboard) When I refused, he finally agreed to replace it with a "refurbished" computer Refurbished computer received....and guess what....phone calls and emails sent every day the first three days wanting broken computer back!!! Wow, we're in no hurry to fix your computer for weeks, but once we replace it we want the old broken one back NOW!!! Dell Customer Service Sucks!!! Never again will I purchase anything with the Dell name on it Once I have time to spend on the new (refurbished) one and re-install all of my backed up data I will evaluate the quality of what was finally replaced I'm in no hurry to send back the broken one, as they were in no hurry to satisfy a customer.No Regards,
*** ***
Complaint: ***
I am rejecting this response because: The gift certificate offered to me was for $50.00, this does not cover the monitor. As I have stated many times I was sold a system with an "included" monitor I purchased the four year warranty on the complete system, this should be included since it was sold to me as "included" in the system. Words matter, being baited then switched in a deal should be illegal and that is what happened here. I have been a valuable customer, paying all bills on time, I have held my end of the agreement, a $good faith coupon is actually laughable, have you gone to the Dell website and looked what is available for $50.00? My time in this matter is worth much more.
Regards,
*** ***-***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
Since the date of our last
response, a Dell representative, ***, made multiple attempts by telephone and e-mail to contact the customer to discuss her concerns and, to date, there has been no response to the messages left by the representative. Should the customer still need assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer his order was cancelled due to a pricing error. Dell is not responsible for pricing, typographical or other errors in any offer by Dell and reserves the right to cancel any orders arising from such errors which is stated in the consumer terms of sale located here: *** Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:Telling me to contact the retailer is a huge red herring, and they have mentioned it at least times. They know it's outside their day return policy, and I have told them this countless times. This claim is a warranty claim, which is between the end user and the manufacturer. I see no mention of a retailer in their warranty, and thus it is totally irrelevantThey have told me they might have a solution at the end of August, but they will not tell me what happens if they don'tThey previously told me a similar story in June, that they would have a fix in JulyThis could go on foreverBottom line, telling me to contact them again in a month and a half is not solutionThe warranty entitles me to a replacementThey do not have a replacement, and they don't know if they ever willIf they can't honor the warranty, they need to come up with an alternative that makes me wholeI have suggested money, but I am open to anything that is fair and equitable given that they do not have a replacement
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBut I am get to receive the credit and it took time for me to track and then interact and manage itHope it wont affect any other customers in future
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I refuse to allow any credit for a resolution to go to *** ***He absolutely refused to assist me when I spoke to him, denied sending me a comparable tv that was in stock and did not expedite anythingHe also told me that a credit that was promised to me by a previous representative would not be honored, and when I asked why and told him to listen to the other rep's call, his response was no, he wouldn't be listening to the other call and, "We don't believe in compensation." He told me repeatedly that it was impossible to send me a different tv that was in stock and the only thing I could do was wait for the one I ordered, or get a refund that would take up to days AFTER they received the damaged tv backI was fortunate enough to receive a call from a different representative named *** *** on the same day I spoke to *** immediately offered to resolve my issue by (magically, apparently, if you asked ***) doing exactly what I was askingHe told me to find a comparable tv that was in stock, he got the approval and expedited the shipmentI received a replacement tv on 8/10/but *** *** had no part in that and does not deserve any credit in helping me with a resolution. Thank you to *** for taking the initiative to help meI only regret that it took so long to get someone like him to assist me in the situationDell needs more employees like him.
Regards,
*** ***
Dell representative, ***, is attempting to reach the customer by phone and email; however, has not been able to discuss the contents of their correspondenceWe remain available to assist and ask that the customer contact our representative at ***
Today’s Date: 06/07/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt
this time the agent has confirmed with the customer the credits have been processedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsPlease note that the order was delayed due to product availability issuesOur representative
worked with our order verification department to resolve the matterOur records show that order# *** shipped on October 31, and delivered to Ms*** on November 9, under Pilot Tracking # ***Furthermore, our representative made multiple attempts to reach Ms*** to confirm resolution; however, Ms*** elected not to respondWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Dell representative,
*** has been in communication with end user, *** *** by phone and email; in their attempt to work with her and bring this matter to a reasonable resolution. During their discussion by phone, Ms*** had expressed she would like to return the system for a refund or receive a system exchange. *** has explained to *** *** a refund is not possible as the end user did not purchase the system from Dell. However, *** has made clear to the end user Dell is here to assist Ms*** per the Terms and Conditions of the system hardware warranty. Unfortunately, the end user has failed to respond to ***’s offer of assistance. Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the end user. Please have Ms*** contact our representative directly if she should change her mind and indicate she would welcome assistance in this matter. Dell will be happy to re-open the case and address the matter with Ms*** at that time. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any miscommunication which may have occurred and appreciate the feedback Dell records
indicate a refund for $was posted to the customer’s Dell account Since the date of the submission, a Dell representative contacted the customer to provide this information and subsequently followed up to confirm that he received the refund We ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:
Regards,
*** ***No Feb 09 this lap top is doing the same thing , Not working / Or working only when it want to
Complaint: ***
I am rejecting this response because:I have witnesses at my place of employment that I tried to call the extension that was given to me only to be told there was noone using that extension number at the time of my callI was able to answer my phone at the time of one call; which did not go very well*** talked over me, would not listen to my explanations, and essentially told me I can discuss the matter with the Out of Warranty department, whom I also have not been able to get through to via the extenstion number provided Also, have witnesses at work that I have triedI only seem to be able to get through via email to *** as I have not been provided an email to anyone in the OTW department I have also requested to speak with someone who speaks more clear English, as this service center is obviously NOT in America, and everyone whom I have ever spoken with has a heavy Middle Eastern accent, much of which I can not understand Irrelevant? NoBecause I believe there is a language barrier in understanding on both partsI submitted the attached images to *** to demonstrate what is wrong with the computer, because they keep referencing a cracked screen, which is NOT the caseI asked it be forwarded to someone in the OTW department so they can understand what needs to be replaced, as I keep being told there is NO part available *** told me I could pay for the new screen and then when one is available, I could get it replacedI am not paying for something in advance that is not even availableHowever, by showing that the entire top cover that includes the screen needs to be replaced, maybe that is an option that has the part availableI am not understanding why there is NO part availableThey make many of these computers, that part should be availableI want someone who speaks clear English to help meAnd I don't want a call that leaves me a message with an extension I can not get through toI want someone in the OTW department to receive the images I sent and then Email me if there is a part availableA local service person indicated that they don't think there is any reason that Dell can not replace this part.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative *** has been in contact with Mrs*** at this time due to a family emergency and the hurricane Mr*** will follow up next weekMs*** has the representatives contact information and has already provided the proof of purchase to the representativeDell representative *** will remain the point of contact until a resolution has been determinedPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group INC# *** Dell Inc