Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the customer’s computer order invoiced during July, 2015, a refund would not be an option We remain ready to assist the customer within the terms of Dell’s Limited Hardware Warranty and our other policies and she may contact our technical support representatives at ###-###-#### No further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response The customer may contact our representative at ***@Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Our records indicate that Dell representative *** has contacted the customer and authorized an exchangeThe representative will update the customer once shipping information is available
Please have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matter
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Complaint: ***
I am rejecting this response because: Dell's response is not accurate. As I have stated repeatedly I am unable to return the original computer because my attorney advised me that the intact computer is evidence in a lawsuit. I am not in control of that situation.When the replacement computer was ordered in by Mr*** *** of Dell's Executive Customer Support Team, he told me that he did not believe Dell would sell me an extended warranty on a replacement machine. He said that was a totally separate department in which he was not involved. I would not have had a problem had Dell refused to sell me the warranty at that time on the basis of the machine being a replacement, but when I contacted the warranty department, they did indeed sell me an extended warranty even though the machine was a replacement When I pointed that out to Ms***, she said Dell "probably should not have sold you the warranty." I have attached the email exchange between myself and Mr*** with the email I sent to my attorney about the evidence question. He confirmed in a subsequent phone call that he needed to be able to present the intact computer with the emails that are evidence. I have also attached Dell's confirmation of my warranty purchase
Regards,
*** ***
Complaint:
I am rejecting this response because: Dell advertises products and processes orders for products it does not have in stock or can fulfill Dell leads you to think that orders are being shipped to you but in reality they are not able to fulfill them and therefore are dishonest in their business practices as so many other customers have noted on Dell's social media and review pages By not fulfilling their orders, we as customers, have not only lost the product we wanted but also opportunity to purchase that product from another vendor while waiting on Dell to fulfill the order
Regards,
Chanra So
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
Since the date of our last
response, a Dell representative, ***, made multiple attempts by telephone and e-mail to contact the customer to discuss her concerns and, to date, there has been no response to the messages left by the representative. Should the customer still need assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has assisted the customer by working with Dell’s finance department to make certain Dell has accepted the disputed amount reported by the customer when he filed his chargeback with PayPal. The customer has confirmed his PayPal account has been refunded and he currently has no other issues. We certainly do apologize for any frustration or inconvenience this matter may have caused Mr***. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Today’s Date: 07/18/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states technical concerns with their Dell unitAt this time the agent has advised the customer the unit is a retail purchase dated July and the warranty has since expiredDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they have additional questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Mr*** expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback As previously indicated, during manufacturing, Dell embeds the Microsoft operating system product information on the motherboard Due to continuous changes by software vendors and licensed products, and the age of Mr***’s computer from 2012, his computer may have a sticker attached with a digit alpha-numeric product code that would be used should he need to reactivate the operating system, licensed by Microsoft, such as after replacement of a hard drive or motherboard Dell does not own the license and cannot replace the codeOur records indicate that a Dell representative attempted to inform Mr*** that the key should have been embedded on the motherboard purchased from Dell and should be activated upon entering his service tag however if that failed during the installation process, Mr*** would have needed to call Dell within days from his invoice date in order to obtain free support for the motherboard, which was purchased in Dell may be able to assist via Dell’s fee based out of warranty support representatives should Mr*** want to purchase this service As Dell’s stance remains unchanged, no further attempt will be made to reach Mr*** regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because I would like to include my comments made to *** The issue for which the laptop was returned appears to be resolved However, as I indicated to Dell' representative, I am concerned that the Bluetooth feature was removed when laptop was returned Unfortunately, as *** indicated, I have not been able to confirm this issue due to a family emergency and preparing for the holidays I will stay in contact with him to advise the situation
Regards,
* ***
Complaint: ***
I am rejecting this response because: Dell was unrepentant regarding the impact of their "short sale" and conveyed no concern for the impact of advertising such limited quantities that a typical consumer would have no chance of purchasing the product at the advertised price. Representative from Dell was unable or unwilling to disclose how many units were actually made available for sale at the advertised price. No genuine effort was made to provide a replacement unit or a credit towards another product. Representative simply indicated that a limited quantity were available and they sell out quickly. My belief is that when a company sells out of their advertised special within minutes or seconds, they are not holding a sale. Instead, they are phishing for customer response, hoping that the customer will purchase another product from the company. The representative demonstrated no concern for this tactic, which was compoundingly unsettling.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, spoke with Mr*** and offered him depot serviceMr*** has not responded to multiple contact attempts to approve the depot service
and verify the shipping information*** remains engaged and may be contacted via email at ***@Dell.comWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative referred Ms*** to the following website for reporting suspected phone scams
***
Her request for compensation was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Ms*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because:It seems they do not wish to make good on their special dealsIf they have a sale going then they should make good on the offerHowever, they cancel orders and said there was a "mistake." Looking into these types of "mistakes," it seems they make them occasionally, let the sale go on for a while, gather interest in a producr, proceed to cancel everyone's orders, make a lot of people upset, refuse to help, and then direct you to buy it at a higher price once there is a higher interest in the productTo me as a consumer, my time has now been spent awaiting product, awaiting response after cancellation, and now dealing with this issueThey have put me at an overall loss of timeI am dissatisfied with how the issue has been handled by the business.Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture of goodwill
and in the interest of customer satisfaction, our representative processed a product return for order# ***Please note that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative verified that all the necessary credits have been posted to the original form
of payment and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
From the beginning, I was very clear it was the AC adapter issue, but Dell refused to accept this and had me run through multiple troubleshooting step-by-step even though their own system detected the issue and reported it on the screenAfter hours of troubleshooting, annoying phone calls, stealing my personal information without consent, and arguing with me the customer, finally, the Dell representative wanted me to ship the laptop back to them so that they could diagnose the issue furtherI brought up once again the simple resolution - to replace the AC adapter - which the Dell representative then agreed to accept my suggestionThe new AC adapter works just fine, so after month of irritating their customer, the simple solution workedI have no good impression of Dell - horrible customer service, and if their hardware is not of quality, I have no intention of buying a new Dell next timeIt is not lost on me how they treated their customers - poorly - above allBut, I will accept this issue as completed and hope not to encounter Dell further down the road, although I am stuck with this new laptop for next 2-years
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Dell is asserting that my computer is not covered under my warranty, because they are stating that I damaged my laptop myselfThere is absolutely no proof, and, at this point, several Dell representatives are telling me that I'm a liarThe hinge slowly came apart over several monthsIt was never dropped or damaged otherwise by any outside forcesIt is carried, in a padded case, to and from work/class, and it is stored in a padded case when it's not being chargedI take excellent care of my electronics, and their statement that I have damaged this laptop is nothing but conjectureThey have no way to prove that I personally damaged the equipment, but they are refusing to honor the warranty simply because they decided they don't want toTheir response to the Revdex.com complaint was to do nothing but call me and tell me the exact same thing again as before the complaint
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants a replacement unitWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and offer a Dell certified replacement unit; however, the customer stated that the original unit is working fine and considers this matter resolvedShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because: I have talked to them and they are sending me a box to send in my computer for repair
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***. Customer expressed dissatisfaction with Dell service and support and wants the unit serviced, as well as, a no-cost warranty extensionWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the Limited Hardware Warranty www.Dell.com/WarrantyCustomer’s request for a no-cost warranty extension was respectfully deniedHowever, due to part(s) availability issues and in the interest of customer satisfaction, our representative processed a replacement unit, which was delivered on March 31, under FedEx tracking number ***Our representative also followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the customer’s computer order invoiced during July, 2015, a refund would not be an option We remain ready to assist the customer within the terms of Dell’s Limited Hardware Warranty and our other policies and she may contact our technical support representatives at ###-###-#### No further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response The customer may contact our representative at ***@Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Our records indicate that Dell representative *** has contacted the customer and authorized an exchangeThe representative will update the customer once shipping information is available
Please have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matter
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Complaint: ***
I am rejecting this response because: Dell's response is not accurate. As I have stated repeatedly I am unable to return the original computer because my attorney advised me that the intact computer is evidence in a lawsuit. I am not in control of that situation.When the replacement computer was ordered in by Mr*** *** of Dell's Executive Customer Support Team, he told me that he did not believe Dell would sell me an extended warranty on a replacement machine. He said that was a totally separate department in which he was not involved. I would not have had a problem had Dell refused to sell me the warranty at that time on the basis of the machine being a replacement, but when I contacted the warranty department, they did indeed sell me an extended warranty even though the machine was a replacement When I pointed that out to Ms***, she said Dell "probably should not have sold you the warranty." I have attached the email exchange between myself and Mr*** with the email I sent to my attorney about the evidence question. He confirmed in a subsequent phone call that he needed to be able to present the intact computer with the emails that are evidence. I have also attached Dell's confirmation of my warranty purchase
Regards,
*** ***
Complaint:
I am rejecting this response because: Dell advertises products and processes orders for products it does not have in stock or can fulfill Dell leads you to think that orders are being shipped to you but in reality they are not able to fulfill them and therefore are dishonest in their business practices as so many other customers have noted on Dell's social media and review pages By not fulfilling their orders, we as customers, have not only lost the product we wanted but also opportunity to purchase that product from another vendor while waiting on Dell to fulfill the order
Regards,
Chanra So
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
Since the date of our last
response, a Dell representative, ***, made multiple attempts by telephone and e-mail to contact the customer to discuss her concerns and, to date, there has been no response to the messages left by the representative. Should the customer still need assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has assisted the customer by working with Dell’s finance department to make certain Dell has accepted the disputed amount reported by the customer when he filed his chargeback with PayPal. The customer has confirmed his PayPal account has been refunded and he currently has no other issues. We certainly do apologize for any frustration or inconvenience this matter may have caused Mr***. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Today’s Date: 07/18/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states technical concerns with their Dell unitAt this time the agent has advised the customer the unit is a retail purchase dated July and the warranty has since expiredDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they have additional questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Mr*** expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback As previously indicated, during manufacturing, Dell embeds the Microsoft operating system product information on the motherboard Due to continuous changes by software vendors and licensed products, and the age of Mr***’s computer from 2012, his computer may have a sticker attached with a digit alpha-numeric product code that would be used should he need to reactivate the operating system, licensed by Microsoft, such as after replacement of a hard drive or motherboard Dell does not own the license and cannot replace the codeOur records indicate that a Dell representative attempted to inform Mr*** that the key should have been embedded on the motherboard purchased from Dell and should be activated upon entering his service tag however if that failed during the installation process, Mr*** would have needed to call Dell within days from his invoice date in order to obtain free support for the motherboard, which was purchased in Dell may be able to assist via Dell’s fee based out of warranty support representatives should Mr*** want to purchase this service As Dell’s stance remains unchanged, no further attempt will be made to reach Mr*** regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because I would like to include my comments made to *** The issue for which the laptop was returned appears to be resolved However, as I indicated to Dell' representative, I am concerned that the Bluetooth feature was removed when laptop was returned Unfortunately, as *** indicated, I have not been able to confirm this issue due to a family emergency and preparing for the holidays I will stay in contact with him to advise the situation
Regards,
* ***
Complaint: ***
I am rejecting this response because: Dell was unrepentant regarding the impact of their "short sale" and conveyed no concern for the impact of advertising such limited quantities that a typical consumer would have no chance of purchasing the product at the advertised price. Representative from Dell was unable or unwilling to disclose how many units were actually made available for sale at the advertised price. No genuine effort was made to provide a replacement unit or a credit towards another product. Representative simply indicated that a limited quantity were available and they sell out quickly. My belief is that when a company sells out of their advertised special within minutes or seconds, they are not holding a sale. Instead, they are phishing for customer response, hoping that the customer will purchase another product from the company. The representative demonstrated no concern for this tactic, which was compoundingly unsettling.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, spoke with Mr*** and offered him depot serviceMr*** has not responded to multiple contact attempts to approve the depot service
and verify the shipping information*** remains engaged and may be contacted via email at ***@Dell.comWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative referred Ms*** to the following website for reporting suspected phone scams
***
Her request for compensation was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Ms*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because:It seems they do not wish to make good on their special dealsIf they have a sale going then they should make good on the offerHowever, they cancel orders and said there was a "mistake." Looking into these types of "mistakes," it seems they make them occasionally, let the sale go on for a while, gather interest in a producr, proceed to cancel everyone's orders, make a lot of people upset, refuse to help, and then direct you to buy it at a higher price once there is a higher interest in the productTo me as a consumer, my time has now been spent awaiting product, awaiting response after cancellation, and now dealing with this issueThey have put me at an overall loss of timeI am dissatisfied with how the issue has been handled by the business.Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture of goodwill
and in the interest of customer satisfaction, our representative processed a product return for order# ***Please note that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative verified that all the necessary credits have been posted to the original form
of payment and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
From the beginning, I was very clear it was the AC adapter issue, but Dell refused to accept this and had me run through multiple troubleshooting step-by-step even though their own system detected the issue and reported it on the screenAfter hours of troubleshooting, annoying phone calls, stealing my personal information without consent, and arguing with me the customer, finally, the Dell representative wanted me to ship the laptop back to them so that they could diagnose the issue furtherI brought up once again the simple resolution - to replace the AC adapter - which the Dell representative then agreed to accept my suggestionThe new AC adapter works just fine, so after month of irritating their customer, the simple solution workedI have no good impression of Dell - horrible customer service, and if their hardware is not of quality, I have no intention of buying a new Dell next timeIt is not lost on me how they treated their customers - poorly - above allBut, I will accept this issue as completed and hope not to encounter Dell further down the road, although I am stuck with this new laptop for next 2-years
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Dell is asserting that my computer is not covered under my warranty, because they are stating that I damaged my laptop myselfThere is absolutely no proof, and, at this point, several Dell representatives are telling me that I'm a liarThe hinge slowly came apart over several monthsIt was never dropped or damaged otherwise by any outside forcesIt is carried, in a padded case, to and from work/class, and it is stored in a padded case when it's not being chargedI take excellent care of my electronics, and their statement that I have damaged this laptop is nothing but conjectureThey have no way to prove that I personally damaged the equipment, but they are refusing to honor the warranty simply because they decided they don't want toTheir response to the Revdex.com complaint was to do nothing but call me and tell me the exact same thing again as before the complaint
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants a replacement unitWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and offer a Dell certified replacement unit; however, the customer stated that the original unit is working fine and considers this matter resolvedShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because: I have talked to them and they are sending me a box to send in my computer for repair
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***. Customer expressed dissatisfaction with Dell service and support and wants the unit serviced, as well as, a no-cost warranty extensionWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the Limited Hardware Warranty www.Dell.com/WarrantyCustomer’s request for a no-cost warranty extension was respectfully deniedHowever, due to part(s) availability issues and in the interest of customer satisfaction, our representative processed a replacement unit, which was delivered on March 31, under FedEx tracking number ***Our representative also followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell