Dear Revdex.com, Our records indicate that Dell representative *** has confirmed system has been received and has requested it be expeditedThe representative will follow up once the credit has postedWe request the customer contact the representative by email at ***@Dell.com with the additional informationSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the
customer and processed a creditOur records indicate the order has been delivered and the credit applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because:The concession was of $ 75, but it should have been $ The dell representative is wrongly stating that a concession was provided, but for a wrong amount and with wrong reasoningI would like to pursue this further and not close the case.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our credit verification department to resolve this matterOur records
show that a credit for order# *** has been posted to the original form of payment, which should reflect on his next billing statementThe representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has provided the customer a refund of the service. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for price matching by Dell We regret any miscommunication which may have occurred and appreciate the feedback
The intent of Dell’s Price Match policy is to assist customers who purchase an item from Dell, then see an identical offer from Dell or elsewhere By matching the lower price, Dell avoids the expense of a return and the customer is able to avoid the inconvenience of a return and reorder Dell has competitive pricing and we are not required to use a price match strategy to compete with our partners and competitors as a pre-sales tool Since the date of the submission, a Dell representative contacted the customer and denied the customer’s request for a specific configuration at a reduced price based on pricing offered by a third party As a one-time goodwill gesture for customer satisfaction reasons, our representative offered a ten percent (10%) refund if the customer elects to purchase the computer from Dell We ask that the customer contact our representative at ***@Dell.com for any further assistance they may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***He expressed dissatisfaction with communication and processing expectations for his Dell order number *** and wants the account credit, as well as, the promotional gift cardWe regret any dissatisfaction he may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted Mr*** to discuss his concerns and provide assistanceOur representative worked with the order verification department to resolve this matterOur records indicate, the promotional gift card and the partial account credit have been processedOur representative also followto confirm resolutionShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.*** or for online assistance at www.***
Sincerely,
Advanced Resolution Group
Incident ID:
Dell
Complaint: ***
I am rejecting this response because: In speaking with the representative from Dell, the only thing they offered was to look at whatever current deals they are offering and were not interested in honoring the original sale, nor discussion the potential for a comparable product
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** explained that Dell would like to help him but Dell needs an order number or service tag to confirm proof of purchase for warranting a product. The customer does not have these details. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customers was only charged for the monitor stand and Dell has as part of the terms of sale the right to cancel or change any order affected by a pricing errorAs a goodwill gesture a 10% discount was offered to the customer which was declinedIf the customer is unhappy with the stand to please return it within the day return periodDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: Its Stupid I have contacted this person he don't reach back out to me reguarding this matter
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our records indicate the system has been delivered to the customer and the credit has been applied to the original form of paymentWe regret any dissatisfaction which may have been
experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has issued a return and refund for the customer’s battery. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a $Price Match refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Dell records indicate, after the computer invoiced, that Dell processed a concession for $which posted on April 7, Any Price Match comparison subsequently reviewed after this date would have deducted the concession from the purchase price and no additional concession could be processed as the customer was already paying less than the computer price she wanted Dell to match Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and advise that Dell would not be able to process another $concession We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact
with the customer and dispatched a system exchangeOur records indicate the replacement system has been deliveredSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because: The computer was returned without the virus protection, which was supposed to come with the computer The system they installed requires numerous updates, which requires internet I am not comfortable performing hours of updates without the virus protection that was supposed to be included, a one year subscription A call was made to the company regarding the lack of virus protection and they informed me the case was still open and someone would contact me within 48-hours Dell made an attempt to contact me at 8:pm and again at 8:last night, but I was in the shower and preparing to go to bed An 8:pm call that most likely would take hours to resolve does not work for me as I have to be awake before 5am every morning.I also feel that hours of updates is unacceptable for a system that is supposed to be good as new.I would like to return this computer and receive a full refund It was not repaired as promised
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the warranty had expired on February 24, The
representative explained the terms of sale, limited hardware warranty, and return policy***As a onetime gesture of goodwill, our representative issued a depot repair; however, Mr*** elected not to send the unit for serviceHis request for replacement unit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, not, but nothing is being accomplished hereSending me something that is not compatible with my laptop is not much of a goodwill gesture. If I cannot return it I will just need to toss it in the trash it is of no use to me.
Regards,
*** ***
Thank you for providing a copy of the customer submission. A Dell representative, ***, has contacted the customer and is working with them to reach a reasonable resolution. The representative can be reached directly by email at ***
Dear Revdex.com, This case was routed to Global Escalation Management for resolutionMs*** will be assigned a Dell representative that will be her single point of contact through to resolutionSincerely, Dell Advanced Resolution Team
Dear Revdex.com, Our records indicate that Dell representative *** has confirmed system has been received and has requested it be expeditedThe representative will follow up once the credit has postedWe request the customer contact the representative by email at ***@Dell.com with the additional informationSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the
customer and processed a creditOur records indicate the order has been delivered and the credit applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because:The concession was of $ 75, but it should have been $ The dell representative is wrongly stating that a concession was provided, but for a wrong amount and with wrong reasoningI would like to pursue this further and not close the case.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our credit verification department to resolve this matterOur records
show that a credit for order# *** has been posted to the original form of payment, which should reflect on his next billing statementThe representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has provided the customer a refund of the service. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for price matching by Dell We regret any miscommunication which may have occurred and appreciate the feedback
The intent of Dell’s Price Match policy is to assist customers who purchase an item from Dell, then see an identical offer from Dell or elsewhere By matching the lower price, Dell avoids the expense of a return and the customer is able to avoid the inconvenience of a return and reorder Dell has competitive pricing and we are not required to use a price match strategy to compete with our partners and competitors as a pre-sales tool Since the date of the submission, a Dell representative contacted the customer and denied the customer’s request for a specific configuration at a reduced price based on pricing offered by a third party As a one-time goodwill gesture for customer satisfaction reasons, our representative offered a ten percent (10%) refund if the customer elects to purchase the computer from Dell We ask that the customer contact our representative at ***@Dell.com for any further assistance they may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***He expressed dissatisfaction with communication and processing expectations for his Dell order number *** and wants the account credit, as well as, the promotional gift cardWe regret any dissatisfaction he may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted Mr*** to discuss his concerns and provide assistanceOur representative worked with the order verification department to resolve this matterOur records indicate, the promotional gift card and the partial account credit have been processedOur representative also followto confirm resolutionShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.*** or for online assistance at www.***
Sincerely,
Advanced Resolution Group
Incident ID:
Dell
Complaint: ***
I am rejecting this response because: In speaking with the representative from Dell, the only thing they offered was to look at whatever current deals they are offering and were not interested in honoring the original sale, nor discussion the potential for a comparable product
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** explained that Dell would like to help him but Dell needs an order number or service tag to confirm proof of purchase for warranting a product. The customer does not have these details. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customers was only charged for the monitor stand and Dell has as part of the terms of sale the right to cancel or change any order affected by a pricing errorAs a goodwill gesture a 10% discount was offered to the customer which was declinedIf the customer is unhappy with the stand to please return it within the day return periodDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: Its Stupid I have contacted this person he don't reach back out to me reguarding this matter
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our records indicate the system has been delivered to the customer and the credit has been applied to the original form of paymentWe regret any dissatisfaction which may have been
experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has issued a return and refund for the customer’s battery. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a $Price Match refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Dell records indicate, after the computer invoiced, that Dell processed a concession for $which posted on April 7, Any Price Match comparison subsequently reviewed after this date would have deducted the concession from the purchase price and no additional concession could be processed as the customer was already paying less than the computer price she wanted Dell to match Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and advise that Dell would not be able to process another $concession We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact
with the customer and dispatched a system exchangeOur records indicate the replacement system has been deliveredSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because: The computer was returned without the virus protection, which was supposed to come with the computer The system they installed requires numerous updates, which requires internet I am not comfortable performing hours of updates without the virus protection that was supposed to be included, a one year subscription A call was made to the company regarding the lack of virus protection and they informed me the case was still open and someone would contact me within 48-hours Dell made an attempt to contact me at 8:pm and again at 8:last night, but I was in the shower and preparing to go to bed An 8:pm call that most likely would take hours to resolve does not work for me as I have to be awake before 5am every morning.I also feel that hours of updates is unacceptable for a system that is supposed to be good as new.I would like to return this computer and receive a full refund It was not repaired as promised
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the warranty had expired on February 24, The
representative explained the terms of sale, limited hardware warranty, and return policy***As a onetime gesture of goodwill, our representative issued a depot repair; however, Mr*** elected not to send the unit for serviceHis request for replacement unit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, not, but nothing is being accomplished hereSending me something that is not compatible with my laptop is not much of a goodwill gesture. If I cannot return it I will just need to toss it in the trash it is of no use to me.
Regards,
*** ***
Thank you for providing a copy of the customer submission. A Dell representative, ***, has contacted the customer and is working with them to reach a reasonable resolution. The representative can be reached directly by email at ***
Dear Revdex.com, This case was routed to Global Escalation Management for resolutionMs*** will be assigned a Dell representative that will be her single point of contact through to resolutionSincerely, Dell Advanced Resolution Team