Complaint: ***
I am rejecting this response because: There have been numerous reports online about this exact model with this EXACT problem. In each scenario Dell blames the user for mishandling the computer or "general wear and tear." I use this computer for work and have not even owned it for months, and I have treated it with the utmost care. I and many others are not satisfied with the response we have received from Dell regarding the issues in the design with their computers
Regards,
*** ***
Dear Revdex.com, This case was routed to Global Escalation Management for resolutionMs*** will be assigned a Dell representative that will be her single point of contact through to resolutionSincerely, Dell Advanced Resolution Team
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr. *** regarding his concernsOur records show that a replacement item was delivered to Mr*** on October 22nd, Our
representative followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Today’s Date: 06/07/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt
this time the agent has confirmed with the customer the credits have been processedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact
with the customer and dispatched a system exchangeOur records indicate the replacement system has been deliveredSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***He expressed dissatisfaction with communication and processing expectations for his Dell order number *** and wants the account credit, as well as, the promotional gift cardWe regret any dissatisfaction he may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted Mr*** to discuss his concerns and provide assistanceOur representative worked with the order verification department to resolve this matterOur records indicate, the promotional gift card and the partial account credit have been processedOur representative also followto confirm resolutionShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.*** or for online assistance at www.***
Sincerely,
Advanced Resolution Group
Incident ID:
Dell
Complaint: ***
I am rejecting this response because: In speaking with the representative from Dell, the only thing they offered was to look at whatever current deals they are offering and were not interested in honoring the original sale, nor discussion the potential for a comparable product
Regards,
*** ***
Dell representative, ***, is attempting to reach the customer by phone and email; however, has not been able to discuss the contents of their correspondenceWe remain available to assist and ask that the customer contact our representative at ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the Dell representative; *** has authorized a new system exchange and a Dell Advantage Rewards sent to the customer; which he has confirmed receipt. We certainly do apologize for the disappointing experience our customer shares with us. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and expectations for the terms of Dell’s Limited Hardware Warranty We regret any miscommunication which may have occurred and appreciate the
feedback To have a definite start date that is equal for all Dell customers, warranty coverage for Dell computers begins on the date of invoice and Dell will not fluctuate commencement of warranty coverage based on the service level of shipment a customer selects, which can be “Next day” or “3-business day” with possible delays due to elements outside of Dell’s control Dell will not provide extra days of warranty coverage based on incorrect customer expectations Since the date of the submission, a Dell representative contacted the customer to discuss their concerns Our representative denied the request for extra days of warranty however, for customer satisfaction reasons, processed a $concession We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by MsMr*** ***Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and
appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the Limited Hardware Warranty and processed a product replacement, which was delivered on September 14, under FedEx tracking number ***Our representative also followto confirm resolutionShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by *** ***A
Dell representative contacted the customer regarding the issues described in his correspondenceOur representative, per the terms and conditions of the Dell limited warranty, respectfully denied the customer’s request for a replacement systemOur representative offered to dispatch onsite service and the customer agreedThe customer confirms no further issues after the service was providedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the warranty had expired on February 24, The
representative explained the terms of sale, limited hardware warranty, and return policy***As a onetime gesture of goodwill, our representative issued a depot repair; however, Mr*** elected not to send the unit for serviceHis request for replacement unit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative explained that the customer has not been chargedAs a goodwill gesture the representative had an external DVD drive shipped and confirmed receiptThe customer may contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a $Price Match refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Dell records indicate, after the computer invoiced, that Dell processed a concession for $which posted on April 7, Any Price Match comparison subsequently reviewed after this date would have deducted the concession from the purchase price and no additional concession could be processed as the customer was already paying less than the computer price she wanted Dell to match Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and advise that Dell would not be able to process another $concession We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** explained that Dell would like to help him but Dell needs an order number or service tag to confirm proof of purchase for warranting a product. The customer does not have these details. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** contacted the customer and authorized a refurbished exchange system be sentThe representative and confirmed receipt of the exchange and a return shipping label has been provided for the original systemIf the customer has any further questions or concerns in regards to this matter we ask that he contact the representative by emailing ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Complaint: ***
I am rejecting this response because:The computer continues to overheat even when idle. *** called me yesterday to follow up and I am awaiting yet another part replacement.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, spoke with Mr*** and offered him depot serviceMr*** has not responded to multiple contact attempts to approve the depot service
and verify the shipping information*** remains engaged and may be contacted via email at ***@Dell.comWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer was only charged for the stand itselfIf the customer is unhappy with the stand to please return it within the day return periodDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: There have been numerous reports online about this exact model with this EXACT problem. In each scenario Dell blames the user for mishandling the computer or "general wear and tear." I use this computer for work and have not even owned it for months, and I have treated it with the utmost care. I and many others are not satisfied with the response we have received from Dell regarding the issues in the design with their computers
Regards,
*** ***
Dear Revdex.com, This case was routed to Global Escalation Management for resolutionMs*** will be assigned a Dell representative that will be her single point of contact through to resolutionSincerely, Dell Advanced Resolution Team
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr. *** regarding his concernsOur records show that a replacement item was delivered to Mr*** on October 22nd, Our
representative followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Today’s Date: 06/07/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt
this time the agent has confirmed with the customer the credits have been processedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact
with the customer and dispatched a system exchangeOur records indicate the replacement system has been deliveredSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***He expressed dissatisfaction with communication and processing expectations for his Dell order number *** and wants the account credit, as well as, the promotional gift cardWe regret any dissatisfaction he may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted Mr*** to discuss his concerns and provide assistanceOur representative worked with the order verification department to resolve this matterOur records indicate, the promotional gift card and the partial account credit have been processedOur representative also followto confirm resolutionShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.*** or for online assistance at www.***
Sincerely,
Advanced Resolution Group
Incident ID:
Dell
Complaint: ***
I am rejecting this response because: In speaking with the representative from Dell, the only thing they offered was to look at whatever current deals they are offering and were not interested in honoring the original sale, nor discussion the potential for a comparable product
Regards,
*** ***
Dell representative, ***, is attempting to reach the customer by phone and email; however, has not been able to discuss the contents of their correspondenceWe remain available to assist and ask that the customer contact our representative at ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the Dell representative; *** has authorized a new system exchange and a Dell Advantage Rewards sent to the customer; which he has confirmed receipt. We certainly do apologize for the disappointing experience our customer shares with us. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and expectations for the terms of Dell’s Limited Hardware Warranty We regret any miscommunication which may have occurred and appreciate the
feedback To have a definite start date that is equal for all Dell customers, warranty coverage for Dell computers begins on the date of invoice and Dell will not fluctuate commencement of warranty coverage based on the service level of shipment a customer selects, which can be “Next day” or “3-business day” with possible delays due to elements outside of Dell’s control Dell will not provide extra days of warranty coverage based on incorrect customer expectations Since the date of the submission, a Dell representative contacted the customer to discuss their concerns Our representative denied the request for extra days of warranty however, for customer satisfaction reasons, processed a $concession We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by MsMr*** ***Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and
appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the Limited Hardware Warranty and processed a product replacement, which was delivered on September 14, under FedEx tracking number ***Our representative also followto confirm resolutionShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by *** ***A
Dell representative contacted the customer regarding the issues described in his correspondenceOur representative, per the terms and conditions of the Dell limited warranty, respectfully denied the customer’s request for a replacement systemOur representative offered to dispatch onsite service and the customer agreedThe customer confirms no further issues after the service was providedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the warranty had expired on February 24, The
representative explained the terms of sale, limited hardware warranty, and return policy***As a onetime gesture of goodwill, our representative issued a depot repair; however, Mr*** elected not to send the unit for serviceHis request for replacement unit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative explained that the customer has not been chargedAs a goodwill gesture the representative had an external DVD drive shipped and confirmed receiptThe customer may contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a $Price Match refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Dell records indicate, after the computer invoiced, that Dell processed a concession for $which posted on April 7, Any Price Match comparison subsequently reviewed after this date would have deducted the concession from the purchase price and no additional concession could be processed as the customer was already paying less than the computer price she wanted Dell to match Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and advise that Dell would not be able to process another $concession We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** explained that Dell would like to help him but Dell needs an order number or service tag to confirm proof of purchase for warranting a product. The customer does not have these details. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** contacted the customer and authorized a refurbished exchange system be sentThe representative and confirmed receipt of the exchange and a return shipping label has been provided for the original systemIf the customer has any further questions or concerns in regards to this matter we ask that he contact the representative by emailing ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Complaint: ***
I am rejecting this response because:The computer continues to overheat even when idle. *** called me yesterday to follow up and I am awaiting yet another part replacement.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, spoke with Mr*** and offered him depot serviceMr*** has not responded to multiple contact attempts to approve the depot service
and verify the shipping information*** remains engaged and may be contacted via email at ***@Dell.comWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer was only charged for the stand itselfIf the customer is unhappy with the stand to please return it within the day return periodDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc