Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your helpI received a full credit today.Claim #***
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has returned their order and *** has processed the customer’s refund. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has been instrumental in assisting the customer with the technical problems they had been having with their Dell XPS Notebook computer. Records indicate the system had been sent to the depot for repair; the customer did an Operating System Reinstall which controlled the blue screens. However, the customer did report to our representative the screen was “flickering”, so ***, with the customer’s permission, took virtual control of the computer and updated the chipset and video drivers; after which the customer reported the system as working well. The customer asked if they could “test” the system for a few days and *** invited the customer to do so and to call them back if the computer should continue to display any technical issues. It’s now been approximately ten (10) days with no word back from the customer. The customer has our representative’s contact information if they should need additional assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by *** ***A
Dell representative contacted the customer regarding the issues described in his correspondenceOur representative, per the terms and conditions of the Dell limited warranty, respectfully denied the customer’s request for a replacement systemOur representative offered to dispatch onsite service and the customer agreedThe customer confirms no further issues after the service was providedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe customer is not due a credit but we have included the link for him to confirm his Dell promotional gift card***The gift card will not be sent until days from the date of invoice in this case it would be January 10th If the customer has not received it we request he submit the information with the link that was providedIf the customer has any further questions or concerns in regards to this issueWe ask that he contact the representative by emailing ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate Dell representative; *** has reached out to the customer regarding their concerns, and the customer responded by email letting *** know they were successful in placing their order and no longer need assistance in this matter. The customer did provide feedback to *** letting him know this transaction, while now resolved, had been frustrating for them. *** responded with a note of apology and thanked the customer for their business and the feedback provided. We certainly do apologize for any frustration this matter may have caused our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** contacted the customer and authorized a refurbished exchange system be sentThe representative and confirmed receipt of the exchange and a return shipping label has been provided for the original systemIf the customer has any further questions or concerns in regards to this matter we ask that he contact the representative by emailing ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionAll of the attachments were reviewed by the representativeAttachments provided that the customer used to support his claim were not all from Dell.com which was explainedDell’s position remains unchanged and considers the matter closedSincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterOur representative remains available to discuss this matter however there will be no change in the resolution offeredThe customer has the option to work with Seagate if he choose but Dell warranty has expiredSincerely, Advanced Resolution Group FID #*** Dell
Today’s Date: 05/06/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states continued technical concernsAt this time the agent has issued a system exchange for the customer which was confirmed received in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records show that she was provided a partial credit of $in August However, as a
gesture of goodwill and in the interest of customer satisfaction, our representative processed a coupon and followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedBy contractual agreement with Microsoft, Original Equipment Manufacturers (OEMs) such as Dell are permitted to load Microsoft operating systems on new computers however we are unable to provide a standalone copy of the operating system, such as the customer requestsSincerely Advanced Resolution Group Incident ***
Complaint: ***
I am rejecting this response because: I want to thank the Revdex.com for trying to help me. The Dell Customer Service has done anything to resolve the new Dell Computer from losing data, they keep telling me it is a software problem. Repeatedly I have told them that it is a hardware problem. They will not send my new Dell computer to a Dell repair shop for evaluation. Dell has refused to restore the D: recovery drive on this computer. Therefor, I HAVE FILED A COMPLAINT TO THE ATTORNEY GENERALS OFFICE in my stateAll the Dell Representatives I spoke to were located in India. It took representatives 9-1/hours in days just to install Windows These are the people telling me there is nothing wrong with my new Dell Computer. I have sent all my documentation with the problem I have had with Dell Corporation to the Attorney General of my state
Regards,
*** ***
Today’s Date: 07/31/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceWe thank
the customer for their time and patience during this processThe customer may also contact the representative at ***_*** . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: really the person you are appointing to help with the issue is the same one who cant or wont even answer a simple question?the same person who over a year ago solution was to have me return my laptop because I wanted a issue fixed?the same person who just hangs up on me ?fail to see point in this or why this is even an option just more of my time wastedfurther evidence how little you think of your customersjust make excuses, run your mouths , wont help or answer a simple question and hang up on me which is a constant thing including your escalations, and tech support supervisors and othersmuch like over a year ago when I first had contact with *** he wont do anything
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and, per the terms and condition of the sale, respectfully denied the request for a refundPer the terms and conditions
of the Dell Limited Hardware Warranty, onsite service was offered and dispatchedOur records indicate the service has been completed, however; Ms*** has not responded to subsequent contact attempts for verificationWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed a return and refund for the customer’s external DVD drive and hard disk drive. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer
Thank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have
experienced and appreciate the feedback provided regarding this experience
Dell representative, *** contacted the customer and assisted the customer in replacing the hard
drive and moving his data over to the new driveThe representative confirmed the system is working as
designedPlease have the customer contact the representative by email at ***
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Complaint
Complaint: ***
I am rejecting this response because:I do not feel that Dell made sufficient effort to resolve the problem. Their customer service is horrible. An "apology" does not compensate for the time and severe frustration I had to spend on the phone with them (almost hours). In addition, I had to call the last representative twice! I left a message, and again, no responses. So I had to call again, be switched to three people before I was contacted with the correct person. Since it was their mistake, they should have overnighted the correct key code to meInstead, it took over a week for me to receive it. If I had not sent them the correct information or missed a payment, I am positive they would have not accepted a simple "I'm sorry". This company needs to be held responsible for their incompetent customer service.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your helpI received a full credit today.Claim #***
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has returned their order and *** has processed the customer’s refund. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has been instrumental in assisting the customer with the technical problems they had been having with their Dell XPS Notebook computer. Records indicate the system had been sent to the depot for repair; the customer did an Operating System Reinstall which controlled the blue screens. However, the customer did report to our representative the screen was “flickering”, so ***, with the customer’s permission, took virtual control of the computer and updated the chipset and video drivers; after which the customer reported the system as working well. The customer asked if they could “test” the system for a few days and *** invited the customer to do so and to call them back if the computer should continue to display any technical issues. It’s now been approximately ten (10) days with no word back from the customer. The customer has our representative’s contact information if they should need additional assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by *** ***A
Dell representative contacted the customer regarding the issues described in his correspondenceOur representative, per the terms and conditions of the Dell limited warranty, respectfully denied the customer’s request for a replacement systemOur representative offered to dispatch onsite service and the customer agreedThe customer confirms no further issues after the service was providedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe customer is not due a credit but we have included the link for him to confirm his Dell promotional gift card***The gift card will not be sent until days from the date of invoice in this case it would be January 10th If the customer has not received it we request he submit the information with the link that was providedIf the customer has any further questions or concerns in regards to this issueWe ask that he contact the representative by emailing ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate Dell representative; *** has reached out to the customer regarding their concerns, and the customer responded by email letting *** know they were successful in placing their order and no longer need assistance in this matter. The customer did provide feedback to *** letting him know this transaction, while now resolved, had been frustrating for them. *** responded with a note of apology and thanked the customer for their business and the feedback provided. We certainly do apologize for any frustration this matter may have caused our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** contacted the customer and authorized a refurbished exchange system be sentThe representative and confirmed receipt of the exchange and a return shipping label has been provided for the original systemIf the customer has any further questions or concerns in regards to this matter we ask that he contact the representative by emailing ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionAll of the attachments were reviewed by the representativeAttachments provided that the customer used to support his claim were not all from Dell.com which was explainedDell’s position remains unchanged and considers the matter closedSincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterOur representative remains available to discuss this matter however there will be no change in the resolution offeredThe customer has the option to work with Seagate if he choose but Dell warranty has expiredSincerely, Advanced Resolution Group FID #*** Dell
Complaint: ***
I am rejecting this response because: The incident happened on 8/11.
Regards,
*** ***
Today’s Date: 05/06/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states continued technical concernsAt this time the agent has issued a system exchange for the customer which was confirmed received in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records show that she was provided a partial credit of $in August However, as a
gesture of goodwill and in the interest of customer satisfaction, our representative processed a coupon and followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedBy contractual agreement with Microsoft, Original Equipment Manufacturers (OEMs) such as Dell are permitted to load Microsoft operating systems on new computers however we are unable to provide a standalone copy of the operating system, such as the customer requestsSincerely Advanced Resolution Group Incident ***
Complaint: ***
I am rejecting this response because: I want to thank the Revdex.com for trying to help me. The Dell Customer Service has done anything to resolve the new Dell Computer from losing data, they keep telling me it is a software problem. Repeatedly I have told them that it is a hardware problem. They will not send my new Dell computer to a Dell repair shop for evaluation. Dell has refused to restore the D: recovery drive on this computer. Therefor, I HAVE FILED A COMPLAINT TO THE ATTORNEY GENERALS OFFICE in my stateAll the Dell Representatives I spoke to were located in India. It took representatives 9-1/hours in days just to install Windows These are the people telling me there is nothing wrong with my new Dell Computer. I have sent all my documentation with the problem I have had with Dell Corporation to the Attorney General of my state
Regards,
*** ***
Today’s Date: 07/31/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceWe thank
the customer for their time and patience during this processThe customer may also contact the representative at ***_*** . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: really the person you are appointing to help with the issue is the same one who cant or wont even answer a simple question?the same person who over a year ago solution was to have me return my laptop because I wanted a issue fixed?the same person who just hangs up on me ?fail to see point in this or why this is even an option just more of my time wastedfurther evidence how little you think of your customersjust make excuses, run your mouths , wont help or answer a simple question and hang up on me which is a constant thing including your escalations, and tech support supervisors and othersmuch like over a year ago when I first had contact with *** he wont do anything
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and, per the terms and condition of the sale, respectfully denied the request for a refundPer the terms and conditions
of the Dell Limited Hardware Warranty, onsite service was offered and dispatchedOur records indicate the service has been completed, however; Ms*** has not responded to subsequent contact attempts for verificationWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed a return and refund for the customer’s external DVD drive and hard disk drive. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer
Thank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have
experienced and appreciate the feedback provided regarding this experience
Dell representative, *** contacted the customer and assisted the customer in replacing the hard
drive and moving his data over to the new driveThe representative confirmed the system is working as
designedPlease have the customer contact the representative by email at ***
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Complaint
Complaint: ***
I am rejecting this response because:I do not feel that Dell made sufficient effort to resolve the problem. Their customer service is horrible. An "apology" does not compensate for the time and severe frustration I had to spend on the phone with them (almost hours). In addition, I had to call the last representative twice! I left a message, and again, no responses. So I had to call again, be switched to three people before I was contacted with the correct person. Since it was their mistake, they should have overnighted the correct key code to meInstead, it took over a week for me to receive it. If I had not sent them the correct information or missed a payment, I am positive they would have not accepted a simple "I'm sorry". This company needs to be held responsible for their incompetent customer service.
Regards,
*** ***