Complaint: ***
I am rejecting this response because:I wrote an email to Mr*** yesterday June 15th, and all I got back was an automated response say he was out of the office and would get back to meThis jerk in India refuses to give me the phone number for the Corporate office in Round Rock, TXThey don't understand what the hell I'm telling them and I will be sending a letter to the CEO personally to let them know the problem I am havingThis case is not closed
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I have already made contact to the businessThey are ignoring it because they know they are involved in a scheme to deceive users of their warranty
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I have just swapped one problem for others! The laptop now has several other problems not running smoothly programs that ran very smooth on the other motherboard. The main audio editing software does not scroll thru the audio as it is played and edited. Instead as the audio plays the waveform freezes then jumps ahead. The program that I was recording audio from the vinyl albums freezes and stops working when I try to save the tracks, I am removing this program and am using one that requires several more steps to accomplish the same task.I am going to try an attach to emails I received from Dell during this process
Regards,
*** ***
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted *** *** to achieve a resolution for her concernsOur representative may be contacted via e-mail at ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records have confirmed the hardware is working as designedThe customer is having a software issue that is not covered under the hardware warrantyAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer reconsider, we remain available to assist via Dell’s fee-based software SupportSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and provide assistance Following service dispatches which did not fully resolve the issues, for customer satisfaction reasons, our representative processed a system exchange The replacement computer has since been delivered to the customer We ask that he contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Over my month warranty, I have called tech support on different occasions, and each call was separated by ample timeWithin a week I'd start receiving these callsFor the sake of this comment, I am very intelligent and worldly, but I almost fell victimThe only thing that saved me is when the scammer said he was calling from "Windows Support" I asked for clarificationHe said "Windows Support for your Dell Computer" Asking him if he was with Dell, he gave a non-answer that actually kept him from legally impersonating a Dell employeeLast week I made my most recent call to Dell and, like clockwork, I got the callExcept now the scammers have upped the ante and claim to be from DellThey even called using the concierge tech support number, ###-###-####Are they actually conducting their scams at the call center? In any case, Dell's warranty doesn't cover basic software support so my calls netted more problems than they solvedDELL IS HIDING a scam that is larger than we realize, but with time the news will break and I am cheering for the company to feel it, like their customers have
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and informed him that the promotion for the product in question had expiredOur representative also
informed him of the terms and conditions of sale
***
Please note that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price was respectfully deniedAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a discount on a future purchase from Dell; furthermore, the offer will remain valid until 11:PM CDT on December 12, 2016.
We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has offered a full refund on the external hard drive the customer bought and a 15% credit on a new system under $500. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceOur records show that the unit
was purchased in June 2015; therefore, due to our return policy, his request for refund is respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell promotion We regret any miscommunication which may have occurred and appreciate the feedbackDell makes
every effort to avoid errors on the Dell site and in communications with customers as we fully understand the bad experience it can causeGiven that problems do happen on occasions such as during extreme volume of customers on Dell’s site during a promotion, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handSince the date of the submission, a Dell representative contacted the customer to advise that we would not be able to provide the computer at the promotional price as the promotion ended when the limited quantity of promotionally priced computers was depleted We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: My daughter, *** ***, brought the Inspiron Dell Laptop from Purchasing Power also purchased an additional 2-year warranty with *** *** and it came with a 1-year virus protection with McAfee in October, 2015. This was a Christmas gift. I did an initial set up and the activation and registration of the system with Dell on this product January 23, 2016. I had system problems from the very beginning of the set up. When booting up the system, it stopped and instructed to do a diagnosis test and the result would be something about an adaptor not compatible for that system. Plus, the touch pad was sporadic, not controllable My daughter first called *** *** in February to report the problems. *** *** said the laptop is still under Dell’s one-year warranty and to call Dell to let them know what was going. My daughter called Dell in February reported the problems and they started to troubleshoot but to no avail it was not resolved. One of Dell’s representatives on April 3rd decided to have me to do a factory reset. It was late at night when the reset was started. This representative was overseas in a different time zone. The process took all night long. The next day April 4, 2016, I called into Dell because doing the process of the factory reset it needed some steps to be complete that I did not know what to do. The representative asked me for the reference numberI gave the number being used from February thru April 3, 2016. This representative could not find the reference number and keep insisting that there was no such reference number. I keep reiterating that this case has been going on since February. He insisted that he see no such number so I gave him the Service Tag Number *** but he still could not find that particular reference number that was initially assigned to the case. I had no choice but to get a new number to continue troubleshooting this laptop. So on April 4, I was told how to the complete factory reset. After the reset was complete the same problems reoccurred just as before. Dell decided to have me ship the laptop back to their service depot to see what was going on. Dell shipped and I received the laptop back on May 9. I immediately e-mailed on May 9, 2016, Dell to find out what was wrong with the system because they did not state what was wrong. Dell said they replaced the hard drive and the adaptor. I asked why they didn’t just replace the laptop with a new one with those type of repairs being done to the product means it was defective from the beginning. I never took the product out of the shipped box. As of today it is still in the shipped box. I had the complaint sent to the escaladed section. I have tried to resolve this from February until the present date. I spoked with Ms*** *** who only stated Dell return policy is 30-days of the date of purchase. So when does Dell take responsibility of their defective protective and they also say the registration date is the date of purchaseI asked Dell what is the purpose of having to register the laptop if you do not used this date for services and where is it stored. Also, ever since the April 4th date, all records before that date, Dell claims they have no records. I have asked Dell how they retrieve their archived records. Dell insist that this complaint was initiated on April but that is not true. I believe when Dell had me do a factory reset on April something happened to all the records Dell is using deceptive practices and does not want to honor a new replacement product. As far as I am concern Dell probably replace the hard drive with a refurbished one. My resolution to this is a new product not a defective one which mostly like cause problems. Thank you for your assistance
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I have not been issued all refunds and have all correspondenceMs* has NOT been helpful, I have had to contact her on more than occasions in regard to my refundDell would like to apologize while writing to the Revdex.com but has NEVER apologized to meI have been dealing with their inadequate customer service since May 5, 2017, we are now past Dells policy of a refund being issued within 10-business daysI have screen shots from hours on the phone to STILL be dealing with their companyThis is unacceptableMy company now has suffered over a month because of Dells actions and lack there ofI have had to do Dells job for them from day one and have proof of said work I have had to pour my time into to get a refund, or even prior to refund, a cordAt this point, after contacting Ms* yesterday, of course not to hear back from her but every theee says after I send her an emailNot one Dell Representative has ensured my refund or any type assistance through this processI am consulting with an attorney at this point because of breach of contract, whereas Dell has broke their own refund policy and still not making it goodOver a month is unacceptable to even be dealing with this.
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response Per the terms and conditions of Dell’s Limited Hardware Warranty, to distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to rendering warranty service We fully understand that the customer does not wish to troubleshoot further and that some steps may be repetitive however, this action is necessary to determine the cause of any covered technical issues Since the date of the follow up submission, a Dell representative has attempted to contact the customer to discuss his concerns and reiterate that Dell will not be processing any further concessions in the form of upgraded parts or exchange systems and would be happy to assist per the terms of the warranty To date, there has been no response to the contact attempts Should the customer agree to troubleshoot with our representative, we ask that he contact our representative within ten days from this response at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms and conditions of the limited hardware warranty
***
As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative issued an onsite service, which was completed on November 7, Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: the warranty to which Dell refers is not an applicable warrantyThe service which Dell was supposed to provide was through Dell Concierge Service which was purchased completely separately from the purchase of the computer involvedDell misrepresented its services in this agreement by stating that a primary service was "data backupIn promoting this service and enticing customers, such as my husband and I, Dell represented that its services were superior to other services both in expertise and priceDell, in denying that it will take responsibility for its technician having lost the very data the service was designed to preserve is essentially perpetrating a sham on the publicWe have since the incident happened to us talked with experts who attest to the incompetence of the Dell technician in the data baprocessIf the Dell technician had had even rudimentary training he would not have lost the dataIt is ludicrous for Dell to attempt to hide behind a Hardware Warranty that does not apply. Additionally, we encourage the Revdex.com to review its rating of DellThere are posted on websites independent of Revdex.com more than complaints of DellOne website posts a complain virtually identical to ours that occurred within less than a month of our problemWe have notified the Attorney General's office that we believe that Dell has breached an Assurance of Voluntary Compliance which Dell entered into with the Attorney General's office in through its practicesWe are asking the Attorney General to review this, to determine if that agreement applies, and if not, to open a new investigation of Dell's practices and to take action against Dell to stop the company from making misrepresentations to customers and committing other acts that are in violation of the DTPA and other Texas lawsWe request that the Revdex.com review the agreement into which Dell enteredIt can be found on the AG's website.
Regards,
*** ***
Dear Revdex.com, Our records indicate that Dell representative Susan has followed up with the customerThe representative has confirmed the refund has posted to the gift cardWe request the customer contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:I wrote an email to Mr*** yesterday June 15th, and all I got back was an automated response say he was out of the office and would get back to meThis jerk in India refuses to give me the phone number for the Corporate office in Round Rock, TXThey don't understand what the hell I'm telling them and I will be sending a letter to the CEO personally to let them know the problem I am havingThis case is not closed
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I have already made contact to the businessThey are ignoring it because they know they are involved in a scheme to deceive users of their warranty
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I have just swapped one problem for others! The laptop now has several other problems not running smoothly programs that ran very smooth on the other motherboard. The main audio editing software does not scroll thru the audio as it is played and edited. Instead as the audio plays the waveform freezes then jumps ahead. The program that I was recording audio from the vinyl albums freezes and stops working when I try to save the tracks, I am removing this program and am using one that requires several more steps to accomplish the same task.I am going to try an attach to emails I received from Dell during this process
Regards,
*** ***
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted *** *** to achieve a resolution for her concernsOur representative may be contacted via e-mail at ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records have confirmed the hardware is working as designedThe customer is having a software issue that is not covered under the hardware warrantyAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer reconsider, we remain available to assist via Dell’s fee-based software SupportSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and provide assistance Following service dispatches which did not fully resolve the issues, for customer satisfaction reasons, our representative processed a system exchange The replacement computer has since been delivered to the customer We ask that he contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Over my month warranty, I have called tech support on different occasions, and each call was separated by ample timeWithin a week I'd start receiving these callsFor the sake of this comment, I am very intelligent and worldly, but I almost fell victimThe only thing that saved me is when the scammer said he was calling from "Windows Support" I asked for clarificationHe said "Windows Support for your Dell Computer" Asking him if he was with Dell, he gave a non-answer that actually kept him from legally impersonating a Dell employeeLast week I made my most recent call to Dell and, like clockwork, I got the callExcept now the scammers have upped the ante and claim to be from DellThey even called using the concierge tech support number, ###-###-####Are they actually conducting their scams at the call center? In any case, Dell's warranty doesn't cover basic software support so my calls netted more problems than they solvedDELL IS HIDING a scam that is larger than we realize, but with time the news will break and I am cheering for the company to feel it, like their customers have
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and informed him that the promotion for the product in question had expiredOur representative also
informed him of the terms and conditions of sale
***
Please note that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price was respectfully deniedAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a discount on a future purchase from Dell; furthermore, the offer will remain valid until 11:PM CDT on December 12, 2016.
We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has offered a full refund on the external hard drive the customer bought and a 15% credit on a new system under $500. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceOur records show that the unit
was purchased in June 2015; therefore, due to our return policy, his request for refund is respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell promotion We regret any miscommunication which may have occurred and appreciate the feedbackDell makes
every effort to avoid errors on the Dell site and in communications with customers as we fully understand the bad experience it can causeGiven that problems do happen on occasions such as during extreme volume of customers on Dell’s site during a promotion, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handSince the date of the submission, a Dell representative contacted the customer to advise that we would not be able to provide the computer at the promotional price as the promotion ended when the limited quantity of promotionally priced computers was depleted We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: My daughter, *** ***, brought the Inspiron Dell Laptop from Purchasing Power also purchased an additional 2-year warranty with *** *** and it came with a 1-year virus protection with McAfee in October, 2015. This was a Christmas gift. I did an initial set up and the activation and registration of the system with Dell on this product January 23, 2016. I had system problems from the very beginning of the set up. When booting up the system, it stopped and instructed to do a diagnosis test and the result would be something about an adaptor not compatible for that system. Plus, the touch pad was sporadic, not controllable My daughter first called *** *** in February to report the problems. *** *** said the laptop is still under Dell’s one-year warranty and to call Dell to let them know what was going. My daughter called Dell in February reported the problems and they started to troubleshoot but to no avail it was not resolved. One of Dell’s representatives on April 3rd decided to have me to do a factory reset. It was late at night when the reset was started. This representative was overseas in a different time zone. The process took all night long. The next day April 4, 2016, I called into Dell because doing the process of the factory reset it needed some steps to be complete that I did not know what to do. The representative asked me for the reference numberI gave the number being used from February thru April 3, 2016. This representative could not find the reference number and keep insisting that there was no such reference number. I keep reiterating that this case has been going on since February. He insisted that he see no such number so I gave him the Service Tag Number *** but he still could not find that particular reference number that was initially assigned to the case. I had no choice but to get a new number to continue troubleshooting this laptop. So on April 4, I was told how to the complete factory reset. After the reset was complete the same problems reoccurred just as before. Dell decided to have me ship the laptop back to their service depot to see what was going on. Dell shipped and I received the laptop back on May 9. I immediately e-mailed on May 9, 2016, Dell to find out what was wrong with the system because they did not state what was wrong. Dell said they replaced the hard drive and the adaptor. I asked why they didn’t just replace the laptop with a new one with those type of repairs being done to the product means it was defective from the beginning. I never took the product out of the shipped box. As of today it is still in the shipped box. I had the complaint sent to the escaladed section. I have tried to resolve this from February until the present date. I spoked with Ms*** *** who only stated Dell return policy is 30-days of the date of purchase. So when does Dell take responsibility of their defective protective and they also say the registration date is the date of purchaseI asked Dell what is the purpose of having to register the laptop if you do not used this date for services and where is it stored. Also, ever since the April 4th date, all records before that date, Dell claims they have no records. I have asked Dell how they retrieve their archived records. Dell insist that this complaint was initiated on April but that is not true. I believe when Dell had me do a factory reset on April something happened to all the records Dell is using deceptive practices and does not want to honor a new replacement product. As far as I am concern Dell probably replace the hard drive with a refurbished one. My resolution to this is a new product not a defective one which mostly like cause problems. Thank you for your assistance
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I have not been issued all refunds and have all correspondenceMs* has NOT been helpful, I have had to contact her on more than occasions in regard to my refundDell would like to apologize while writing to the Revdex.com but has NEVER apologized to meI have been dealing with their inadequate customer service since May 5, 2017, we are now past Dells policy of a refund being issued within 10-business daysI have screen shots from hours on the phone to STILL be dealing with their companyThis is unacceptableMy company now has suffered over a month because of Dells actions and lack there ofI have had to do Dells job for them from day one and have proof of said work I have had to pour my time into to get a refund, or even prior to refund, a cordAt this point, after contacting Ms* yesterday, of course not to hear back from her but every theee says after I send her an emailNot one Dell Representative has ensured my refund or any type assistance through this processI am consulting with an attorney at this point because of breach of contract, whereas Dell has broke their own refund policy and still not making it goodOver a month is unacceptable to even be dealing with this.
Regards,
*** ***
Complaint: ***
I am rejecting this response because UPS has not picked up the TV
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response Per the terms and conditions of Dell’s Limited Hardware Warranty, to distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to rendering warranty service We fully understand that the customer does not wish to troubleshoot further and that some steps may be repetitive however, this action is necessary to determine the cause of any covered technical issues Since the date of the follow up submission, a Dell representative has attempted to contact the customer to discuss his concerns and reiterate that Dell will not be processing any further concessions in the form of upgraded parts or exchange systems and would be happy to assist per the terms of the warranty To date, there has been no response to the contact attempts Should the customer agree to troubleshoot with our representative, we ask that he contact our representative within ten days from this response at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
The Dell Representative is continuing to work with the customer to reach a resolutionThe representative can be reached directly by email at ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms and conditions of the limited hardware warranty
***
As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative issued an onsite service, which was completed on November 7, Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: the warranty to which Dell refers is not an applicable warrantyThe service which Dell was supposed to provide was through Dell Concierge Service which was purchased completely separately from the purchase of the computer involvedDell misrepresented its services in this agreement by stating that a primary service was "data backupIn promoting this service and enticing customers, such as my husband and I, Dell represented that its services were superior to other services both in expertise and priceDell, in denying that it will take responsibility for its technician having lost the very data the service was designed to preserve is essentially perpetrating a sham on the publicWe have since the incident happened to us talked with experts who attest to the incompetence of the Dell technician in the data baprocessIf the Dell technician had had even rudimentary training he would not have lost the dataIt is ludicrous for Dell to attempt to hide behind a Hardware Warranty that does not apply. Additionally, we encourage the Revdex.com to review its rating of DellThere are posted on websites independent of Revdex.com more than complaints of DellOne website posts a complain virtually identical to ours that occurred within less than a month of our problemWe have notified the Attorney General's office that we believe that Dell has breached an Assurance of Voluntary Compliance which Dell entered into with the Attorney General's office in through its practicesWe are asking the Attorney General to review this, to determine if that agreement applies, and if not, to open a new investigation of Dell's practices and to take action against Dell to stop the company from making misrepresentations to customers and committing other acts that are in violation of the DTPA and other Texas lawsWe request that the Revdex.com review the agreement into which Dell enteredIt can be found on the AG's website.
Regards,
*** ***
Dear Revdex.com, Our records indicate that Dell representative Susan has followed up with the customerThe representative has confirmed the refund has posted to the gift cardWe request the customer contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc