Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records
indicate a service dispatch was in process when the Revdex.com correspondence was received Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and assist with any unresolved issues The service dispatch subsequently processed and, upon follow-up, the customer told our representative that it appears the technical issues have been resolved We ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: As previously stated at no time during the ordering process was there any statement nor declaration that Dell maintains a day return policyInstead the policy is buried in an obscure link which is not even labeled "Return Policy." As Dell stated in their response the box was in good shape so I would have no reason to contact Dell until the TV was unboxedObviously, the TV was damaged prior to being placed in the shipping box and I was told by the Dell Customer Service repDell does not inspect the products it sells prior to shippingSince Dell is unwilling to resolve this situation through mediation my only remaining option is to file a law suit in my local Small Claims Court
Regards,
n
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** **Our representative, ***, contacted Mr** and a return for credit was dispatchedOur records indicate the credit has been applied to the original form of paymentWe
regret any dissatisfaction Mr** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: a technician tired to troubleshooting my in November 2015, by reinstalling the virus scan but my system I continued to get viruses, malware and registry pop-ups messages. Mr.*** would not agree to any of my demands. See my attached letter, which explains my issues furtherI'm upset and frustrated with them because I purchased a new system which was sent to me with viruses and errors in July that's why I asked for a refund or a new systemI saved up $to purchased this system and received a defective unitIts there way or the highwayOnce they get your money and you start experiencing problems with there equipment, you get treated like your the problemPlease read my detailed letter. Dissatisfied Customer of Dell/Athens,
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has expedited the customer’s order which had now been delivered. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:As per last company’s request I have to remind that I have original transcript where Dell sales person had sent me on the day of purchaseIt clearly states that sales person promised that $will be sent me after the purchaseThe same transcript has been forwarded to *** ( ***@Dell.com )on Thursday, November 17, 7:AMPlease look the transcript that *** gotIt clearly states $Period.Plus, *** confirmed on Wed, Nov 04:39:that two cards $each were sent to meI keep this email tooThat means second time another DELL representative confirmed that I had to get my $back.Now DELL is trying DO NOT PAY what they promised beforeIt’s really Deliver Enormous Lies for Less (DELL)If I don’t get my $I have to proceed further
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Unfortunately Dell did not understand my concernYes, my computer is fixed in May and the warranty expired in November This issue occurred in December again, merely months after Dell "fixed" itI'm asking Dell, what happens if I pay ~$for the repair, and the computer develops the same issue in months time? Do I have to once again pay another ~$because it is out of warranty? If the same issue keep reoccurring, doesn't that indicate that the Dell warranty repair team never fix the issue in the first place? An issue, after it's been fixed, shouldn't reoccur every few months like it has with this computer.
Regards,
Jaosn Hsieh
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative has contacted him and a return for credit has been dispatchedOur records indicate the system has been returned and the credit applied to the original
form of paymentMr***or has not responded to subsequent contact attempts for verificationOur representative remains available and we regret any dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because:When purchasing my laptops, I requested the longest warranty possible; I was not provided an invoiceEvery time I checked my warranty status using the Dell tool on my laptop and the online website, it said I had a warranty that expired on 1/12/2016, which is exactly what I expected and thought I purchasedIt wasn't until I requested service on 5/20/that Dell modified my warranty date to reflect my warranty expired on 1/12/I have proof (screenshots and a printout) showing the original 1/12/date the morning of 5/20/2015.At this time, Dell is not giving me what was promised and was communicated to me for the past years.As for the goodwill gesture of honoring the of the laptop warranties, I appreciate it, however it does not satisfy meThat laptop is in good working condition at this time and does not require work to fix itI want the warranty on both laptops to be honored to 1/12/Both laptops were purchased at the exact same time with the exact same warrantyIf you honor your warranty to 1/12/on both laptops, I will be satisfiedUntil then, I believe all consumers need to be aware of this situation and the business practices Dell is practicing.At this time, the laptop warranty you are not honoring currently has a graphics card hardware issue that needs to be repairedI know you, as a consumer, would not be happy with the response you gave me.Attached you'll see my proof that I had a warranty until 1/12/There are documents: (1) and (2) show the date of (3) shows what it says today, 5/22/It was clearly changed on 5/20/when I requested my laptop to be serviced
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** informed the customer his order is over six months old and prices change over time, Dell cannot offer a refund now. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear RevDex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with Dell service and support and wants an exchange computerWe regret any dissatisfaction he may have experienced and appreciate the feedback providedWe remain available to assist Mr*** per the terms of Dell’s Limited Hardware WarrantySince the date of the submission, a Dell representative contacted Mr*** to provide assistanceOur representative denied his exchange request and subsequently initiated a service dispatch to repair Mr***’s computer at Dell’s Repair CenterOur representative will remain assigned to this case until the technical issues are addressedWe ask that Mr*** contact our representative at *** for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because:I cannot locate my receiptI do not feel the receupt is necessary as what I am basing this complaint on the fact that the warranty advertised on website was/is yearsThe manufactured date on the monitor is under a year and a half ago.
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Dell representative, *** has
addressed the customer’s concerns; first he had reminded the customer due to the age of the system, it is well outside the return period, so a return of the equipment for a refund was not possible. However, *** had told the customer most likely the tech issues he was describing could be resolved over the phone and by using Dell Connect to trouble-shoot the system. *** offered to connect during that call, but the customer had asked if it could be done the following day. *** arranged for a callback for the customer since he was going to be off from work the day the customer was available. The following day another technician worked with the customer by Dell Connect and resolved all his tech concerns. The customer has confirmed with *** the issues are resolved. The customer has ***’s contact information if they should need further assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms and conditions of the limited hardware warranty
***
As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative issued an onsite service, which was completed on November 7, Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I responded to an email and indicated to call me between 4p.m& 7p.mEST, however, Dell representative called before said time at which I was not available and the reason for giving an allotted time and dateDell representatives always want to call when they want to not taking into consideration, and after answering their email, the scheduled time to callSometimes, they do not call backI still want either a replacement laptop or a full refund
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsFedEx tracking# *** shows that the package was delivered to his address
on November 19th, Our representative suggested filing a police reportPlease note that Mr*** was unable to obtain a police reportHis request for a replacement unit or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at***@Dell.com, in case Mr*** has any further questions regarding this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your
office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative *** contacted the customer and confirmed credit was in the processing stageThe representative followed up with the customer that the credit has closed and will reflect on the next billing statement of the credit cardWe ask that the contact the representative at ***@Dell.com for any further assistance she may need regarding this matter
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Complaint: ***
I am rejecting this response because: I have already made contact to the businessThey are ignoring it because they know they are involved in a scheme to deceive users of their warranty
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records
indicate a service dispatch was in process when the Revdex.com correspondence was received Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and assist with any unresolved issues The service dispatch subsequently processed and, upon follow-up, the customer told our representative that it appears the technical issues have been resolved We ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: As previously stated at no time during the ordering process was there any statement nor declaration that Dell maintains a day return policyInstead the policy is buried in an obscure link which is not even labeled "Return Policy." As Dell stated in their response the box was in good shape so I would have no reason to contact Dell until the TV was unboxedObviously, the TV was damaged prior to being placed in the shipping box and I was told by the Dell Customer Service repDell does not inspect the products it sells prior to shippingSince Dell is unwilling to resolve this situation through mediation my only remaining option is to file a law suit in my local Small Claims Court
Regards,
n
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** **Our representative, ***, contacted Mr** and a return for credit was dispatchedOur records indicate the credit has been applied to the original form of paymentWe
regret any dissatisfaction Mr** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: a technician tired to troubleshooting my in November 2015, by reinstalling the virus scan but my system I continued to get viruses, malware and registry pop-ups messages. Mr.*** would not agree to any of my demands. See my attached letter, which explains my issues furtherI'm upset and frustrated with them because I purchased a new system which was sent to me with viruses and errors in July that's why I asked for a refund or a new systemI saved up $to purchased this system and received a defective unitIts there way or the highwayOnce they get your money and you start experiencing problems with there equipment, you get treated like your the problemPlease read my detailed letter. Dissatisfied Customer of Dell/Athens,
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has expedited the customer’s order which had now been delivered. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:As per last company’s request I have to remind that I have original transcript where Dell sales person had sent me on the day of purchaseIt clearly states that sales person promised that $will be sent me after the purchaseThe same transcript has been forwarded to *** ( ***@Dell.com )on Thursday, November 17, 7:AMPlease look the transcript that *** gotIt clearly states $Period.Plus, *** confirmed on Wed, Nov 04:39:that two cards $each were sent to meI keep this email tooThat means second time another DELL representative confirmed that I had to get my $back.Now DELL is trying DO NOT PAY what they promised beforeIt’s really Deliver Enormous Lies for Less (DELL)If I don’t get my $I have to proceed further
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Unfortunately Dell did not understand my concernYes, my computer is fixed in May and the warranty expired in November This issue occurred in December again, merely months after Dell "fixed" itI'm asking Dell, what happens if I pay ~$for the repair, and the computer develops the same issue in months time? Do I have to once again pay another ~$because it is out of warranty? If the same issue keep reoccurring, doesn't that indicate that the Dell warranty repair team never fix the issue in the first place? An issue, after it's been fixed, shouldn't reoccur every few months like it has with this computer.
Regards,
Jaosn Hsieh
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative has contacted him and a return for credit has been dispatchedOur records indicate the system has been returned and the credit applied to the original
form of paymentMr***or has not responded to subsequent contact attempts for verificationOur representative remains available and we regret any dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because:When purchasing my laptops, I requested the longest warranty possible; I was not provided an invoiceEvery time I checked my warranty status using the Dell tool on my laptop and the online website, it said I had a warranty that expired on 1/12/2016, which is exactly what I expected and thought I purchasedIt wasn't until I requested service on 5/20/that Dell modified my warranty date to reflect my warranty expired on 1/12/I have proof (screenshots and a printout) showing the original 1/12/date the morning of 5/20/2015.At this time, Dell is not giving me what was promised and was communicated to me for the past years.As for the goodwill gesture of honoring the of the laptop warranties, I appreciate it, however it does not satisfy meThat laptop is in good working condition at this time and does not require work to fix itI want the warranty on both laptops to be honored to 1/12/Both laptops were purchased at the exact same time with the exact same warrantyIf you honor your warranty to 1/12/on both laptops, I will be satisfiedUntil then, I believe all consumers need to be aware of this situation and the business practices Dell is practicing.At this time, the laptop warranty you are not honoring currently has a graphics card hardware issue that needs to be repairedI know you, as a consumer, would not be happy with the response you gave me.Attached you'll see my proof that I had a warranty until 1/12/There are documents: (1) and (2) show the date of (3) shows what it says today, 5/22/It was clearly changed on 5/20/when I requested my laptop to be serviced
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** informed the customer his order is over six months old and prices change over time, Dell cannot offer a refund now. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because the issue has not been resolved to my satisfaction. Regards,
*** ***
Dear RevDex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with Dell service and support and wants an exchange computerWe regret any dissatisfaction he may have experienced and appreciate the feedback providedWe remain available to assist Mr*** per the terms of Dell’s Limited Hardware WarrantySince the date of the submission, a Dell representative contacted Mr*** to provide assistanceOur representative denied his exchange request and subsequently initiated a service dispatch to repair Mr***’s computer at Dell’s Repair CenterOur representative will remain assigned to this case until the technical issues are addressedWe ask that Mr*** contact our representative at *** for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because:I cannot locate my receiptI do not feel the receupt is necessary as what I am basing this complaint on the fact that the warranty advertised on website was/is yearsThe manufactured date on the monitor is under a year and a half ago.
Regards,
*** ***
Thank you for a copy of Mr*** *** letterOur representative has attempted to contact him to discuss the correspondence
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Dell representative, *** has
addressed the customer’s concerns; first he had reminded the customer due to the age of the system, it is well outside the return period, so a return of the equipment for a refund was not possible. However, *** had told the customer most likely the tech issues he was describing could be resolved over the phone and by using Dell Connect to trouble-shoot the system. *** offered to connect during that call, but the customer had asked if it could be done the following day. *** arranged for a callback for the customer since he was going to be off from work the day the customer was available. The following day another technician worked with the customer by Dell Connect and resolved all his tech concerns. The customer has confirmed with *** the issues are resolved. The customer has ***’s contact information if they should need further assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms and conditions of the limited hardware warranty
***
As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative issued an onsite service, which was completed on November 7, Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I responded to an email and indicated to call me between 4p.m& 7p.mEST, however, Dell representative called before said time at which I was not available and the reason for giving an allotted time and dateDell representatives always want to call when they want to not taking into consideration, and after answering their email, the scheduled time to callSometimes, they do not call backI still want either a replacement laptop or a full refund
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsFedEx tracking# *** shows that the package was delivered to his address
on November 19th, Our representative suggested filing a police reportPlease note that Mr*** was unable to obtain a police reportHis request for a replacement unit or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at***@Dell.com, in case Mr*** has any further questions regarding this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your
office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative *** contacted the customer and confirmed credit was in the processing stageThe representative followed up with the customer that the credit has closed and will reflect on the next billing statement of the credit cardWe ask that the contact the representative at ***@Dell.com for any further assistance she may need regarding this matter
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Complaint: ***
I am rejecting this response because: I have already made contact to the businessThey are ignoring it because they know they are involved in a scheme to deceive users of their warranty
Regards,
*** ***