Dell representative *** worked with this customer to resolve the issues as reported in the complaintThe issues are resolved and this case is closedOur representative may be reached at ***@dell.com
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms*** expressed dissatisfaction with Dell service and support and wants an exchange computer We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Dell records indicate Ms*** was provided support consistent with the terms of Dell’s Mail in Depot Repair service with two dispatches during November, 2016, and February, There is only one call logged under her Dell account prior to November, 2016, which would indicate that there were no ongoing or unresolved issues for almost a year from the original invoice date The first call after the February dispatch was during March, 2017, at which time Ms*** reported a new issue however the warranty had expired At that time, our representative denied Ms***’s refund and exchange requests and, for customer satisfaction reasons, offered a service dispatch at Dell’s Repair Depot Ms*** declined the offer Since the date of the submission, a Dell representative contacted Ms***, denied her exchange request, and offered support per the terms of the maDepot service which Ms*** declined Should she reconsider and want assistance, we ask that she contact our representative within ten (10) days of this response at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative *** worked with the customer and our internal retail team to resolve the matterThe representative confirmed the hold has been removed and warranty is active expiration date 3/15/Please have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:I talked to the dell rep and all that was resolved was the it was out of warranty ask abou the recall below and all was repeated that my tablet was out of warranty and thats all I heard So the I asked if they woould repair and did they have an estimated cost I was transfered that department and ask if they could repair it and an estimated and was told it was out warranty so after being transfered or times I finally got a dell tech who said they would repair for $after sending $plus dollars for a paper weight I agreed to have them sen me a return boxI have not sent it in yet because of the below articleIt seems all dell wants is more money for a tablet they admit has problems
Dell Clarifies Venue Pro RecallJun 3, 2014*** ***EMAILINSHARECOMMENTS 2Several weeks ago now, I made mention that some Dell Venue Pro customers were being contacted directly by Dell to have their devices replacedCustomers were experiencing random freezes, shut downs and periodic losses of powerSince December 2013, Venue Pro customers had taken to the Dell support forumscomplaining of the problemsAnd then in early May 2014, Dell started contacting customers to have the units replacedIt was evident that Dell had admitted there was a problem and was actively working to fix the issue.Since then, things went dark, though many customers were still complaining of problems and wondering what it might take to get their own devices replaced.*** *** took to the Dell Corporate blog yesterday to explain the scenario.According to ***, only certain models of the Dell Venue Pro have problemsModels and of the Venue Pro tablet that shipped prior to March 1, are badly-behaved and Dell was able to identify most of the customers with these units and contact them directly for replacementHowever, that doesn't mean that they were able to capture every single owner of those specific models, so Dell is giving a support number and a way to report your problems.The full detail is supplied in ***'s post: They Got a New Venue ProWhy Didn’t I?PRINT
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the Terms of Sale
***
Our records show that the order was canceled due to account verification issues and cannot be reinstatedPlease note that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price and compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with a Dell order and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the
submission, a Dell representative contacted the customer to provide assistance A refund for $has been posted to the customer’s account and she should see this reflected on her next monthly billing statement Our representative attempted to follow up to confirm receipt of the refund however to date, the customer has not responded to our representative’s follow up contact attempts Should the customer still need assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with communication and processing expectations for a Dell promotion. We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every
effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell. Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates that promotional offerings are subject to change and may be limited to quantities on handSince the date of the submission, a Dell representative contacted Ms*** and, for customer satisfaction reasons, offered a $refund if she wanted to place the order at the regular price. Ms*** followed up with our representative to indicate she had purchased the game elsewhereOur representative provided contact information and will remain available to assist should she need follow up assistance in this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because: I have never received a stand the order for the stand was cancelled twice because it was out of stock. I did receive a new keyboard however the keyboard is black while my desktop is whiteI was told to return the black one when they send me a new white one. The new white one was cancelled two times because they where on the orders that where cancelled because the stand was out of stock. I spoke to *** *** the other day and he said I got what I ordered . I copied the original order. I have never received the standThe keyboard replacement for not receiving the bobble that keyboard and mouse where black. Which is not the color that was suppose to have been ordered. That is what dell sent me I am attaching a copy of my original order. And so you know I did not cancel the orders Dell did. One of the guy one of the many times I called said that the order is cancelled if it is not shipped in like four days. Both ordered cancelled because stand was out of stock. I also attached the order history so you can see how much I have tried to fix this
Regards,
*** ***
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThere is no additional software warranty on the system the hardware warranty expired on June At this time Dell consider this issue closedAdvanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate Dell
representative; *** has, in the interest of customer satisfaction, authorized a system exchange to resolve the customer’s technical concerns. The customer has received the replacement system and has confirmed the system is working as designed. We certainly do apologize for any frustration or inconvenience this transaction may have been for the customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dell representative is continuing to work with Mr*** to achieve an amicable resolution for his concernsA replacement unit is still being processedOur representative may be contacted directly via e-mail at ***
Today’s Date: 08/18/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceWe
thank the customer for their time and patience during this processThe customer may also contact the representative at *** . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the promotion had expiredOur representative
offered a return or a discount on the game controller; however, Mr*** declined
Our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for a free game controller was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
I am writing on
behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative *** contacted the customer and confirmed ink order has shipped and provided tracking informationThe representative followed up and confirmed receiptWe remain available to assist and ask that the customer contact the representative ***
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission. Mr*** expressed that he is working with our representative until he has a working computer. Per the terms and conditions of Dell’s Limited Hardware Warranty, computers which exhibit issues subject to coverage under the warranty may be replaced or repaired with refurbished parts or computers, as described in the warranty terms. Dell’s policy regarding refurbished exchange computers is that the replacement computer sent from Dell will have a configuration as good as or better than the computer that was originally purchased. Dell records indicate our representative sent an exchange computer and Mr*** has expressed dissatisfaction with the replacement and wants a new computer which was denied. Our representative will continue to work with Mr*** to provide a reasonable resolution. Mr*** has our representative’s contact information for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because: they have HORRIBLE customer service, they lie and I will NEVER purchase another DELL product againI have also been successful in preventing many others from purchasing DELL, including my boss who is buying new computers for the officeSo I hope they are happy that they repeatedly lied to me and refused to exchange their completely useless and inferior product causing them to lose a lot of business and I will continue to let people know what a horrible company they are, how horrific their customer service is and what an awful, un-useable product their in 1's are
Regards,
*** ***
Complaint: ***
I am rejecting this response because: the initial problem was never solvedI had to wait a tremendous amount of time to get an answer to why my first order was cancelledThe order number presented in the response from Dell was my reorderI had to reorder the same exact product and wait additional time to receive itThe Dell representative resolved nothingAfter talking to him on the phone, as soon as he found out I had placed another order, he basically just just thanked me for the business and took my concerns as feedback, like some simple surveyOnce again, nothing regarding my initial order was resolvedIt was pushed off to the side and ignoredEssentially it was "oh we already got your money? Okay thanks, bye"Another quality phone called from DellOh yeah, and he called me at 10pmLittle late to be making pointless phone callsAs far as I'm concerned, Dell nor this representative didn't care to solve the problemJust another check in his boxAs I told the rep, Dell has been a joke of a company and their customer service is TERRIBLE! I will never be a repeat customer to them nor will I ever recommend them.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I am writing in regards to my complaint with Dell As of today, I was not able to get full cooperation from the Dell Corporation I have gotten my computer fixed on my own I was not happy nor satisfied with Dell and their resolutions to my problem As far as I was concerned they were playing games with me, and I needed my computer fixed for school purposes I do not recommend Dell at all, they have lost a long time customer that have purchase at least 7-computers from them
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Mr*** expressed dissatisfaction with the exchange computer shipped to him and wants it replaced also We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the follow up submission, a Dell representative contacted Mr*** and, for customer satisfaction reasons, processed another exchange and a replacement computer has been shipped to him Our representative provided their contact information and will remain available to assist Mr*** should he need additional follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s refund. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dell representative *** worked with this customer to resolve the issues as reported in the complaintThe issues are resolved and this case is closedOur representative may be reached at ***@dell.com
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms*** expressed dissatisfaction with Dell service and support and wants an exchange computer We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Dell records indicate Ms*** was provided support consistent with the terms of Dell’s Mail in Depot Repair service with two dispatches during November, 2016, and February, There is only one call logged under her Dell account prior to November, 2016, which would indicate that there were no ongoing or unresolved issues for almost a year from the original invoice date The first call after the February dispatch was during March, 2017, at which time Ms*** reported a new issue however the warranty had expired At that time, our representative denied Ms***’s refund and exchange requests and, for customer satisfaction reasons, offered a service dispatch at Dell’s Repair Depot Ms*** declined the offer Since the date of the submission, a Dell representative contacted Ms***, denied her exchange request, and offered support per the terms of the maDepot service which Ms*** declined Should she reconsider and want assistance, we ask that she contact our representative within ten (10) days of this response at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative *** worked with the customer and our internal retail team to resolve the matterThe representative confirmed the hold has been removed and warranty is active expiration date 3/15/Please have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:I talked to the dell rep and all that was resolved was the it was out of warranty ask abou the recall below and all was repeated that my tablet was out of warranty and thats all I heard So the I asked if they woould repair and did they have an estimated cost I was transfered that department and ask if they could repair it and an estimated and was told it was out warranty so after being transfered or times I finally got a dell tech who said they would repair for $after sending $plus dollars for a paper weight I agreed to have them sen me a return boxI have not sent it in yet because of the below articleIt seems all dell wants is more money for a tablet they admit has problems
Dell Clarifies Venue Pro RecallJun 3, 2014*** ***EMAILINSHARECOMMENTS 2Several weeks ago now, I made mention that some Dell Venue Pro customers were being contacted directly by Dell to have their devices replacedCustomers were experiencing random freezes, shut downs and periodic losses of powerSince December 2013, Venue Pro customers had taken to the Dell support forumscomplaining of the problemsAnd then in early May 2014, Dell started contacting customers to have the units replacedIt was evident that Dell had admitted there was a problem and was actively working to fix the issue.Since then, things went dark, though many customers were still complaining of problems and wondering what it might take to get their own devices replaced.*** *** took to the Dell Corporate blog yesterday to explain the scenario.According to ***, only certain models of the Dell Venue Pro have problemsModels and of the Venue Pro tablet that shipped prior to March 1, are badly-behaved and Dell was able to identify most of the customers with these units and contact them directly for replacementHowever, that doesn't mean that they were able to capture every single owner of those specific models, so Dell is giving a support number and a way to report your problems.The full detail is supplied in ***'s post: They Got a New Venue ProWhy Didn’t I?PRINT
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the Terms of Sale
***
Our records show that the order was canceled due to account verification issues and cannot be reinstatedPlease note that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price and compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with a Dell order and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the
submission, a Dell representative contacted the customer to provide assistance A refund for $has been posted to the customer’s account and she should see this reflected on her next monthly billing statement Our representative attempted to follow up to confirm receipt of the refund however to date, the customer has not responded to our representative’s follow up contact attempts Should the customer still need assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with communication and processing expectations for a Dell promotion. We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every
effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell. Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates that promotional offerings are subject to change and may be limited to quantities on handSince the date of the submission, a Dell representative contacted Ms*** and, for customer satisfaction reasons, offered a $refund if she wanted to place the order at the regular price. Ms*** followed up with our representative to indicate she had purchased the game elsewhereOur representative provided contact information and will remain available to assist should she need follow up assistance in this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because: I have never received a stand the order for the stand was cancelled twice because it was out of stock. I did receive a new keyboard however the keyboard is black while my desktop is whiteI was told to return the black one when they send me a new white one. The new white one was cancelled two times because they where on the orders that where cancelled because the stand was out of stock. I spoke to *** *** the other day and he said I got what I ordered . I copied the original order. I have never received the standThe keyboard replacement for not receiving the bobble that keyboard and mouse where black. Which is not the color that was suppose to have been ordered. That is what dell sent me I am attaching a copy of my original order. And so you know I did not cancel the orders Dell did. One of the guy one of the many times I called said that the order is cancelled if it is not shipped in like four days. Both ordered cancelled because stand was out of stock. I also attached the order history so you can see how much I have tried to fix this
Regards,
*** ***
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThere is no additional software warranty on the system the hardware warranty expired on June At this time Dell consider this issue closedAdvanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate Dell
representative; *** has, in the interest of customer satisfaction, authorized a system exchange to resolve the customer’s technical concerns. The customer has received the replacement system and has confirmed the system is working as designed. We certainly do apologize for any frustration or inconvenience this transaction may have been for the customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dell representative is continuing to work with Mr*** to achieve an amicable resolution for his concernsA replacement unit is still being processedOur representative may be contacted directly via e-mail at ***
Today’s Date: 08/18/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceWe
thank the customer for their time and patience during this processThe customer may also contact the representative at *** . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the promotion had expiredOur representative
offered a return or a discount on the game controller; however, Mr*** declined
Our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for a free game controller was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
I am writing on
behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative *** contacted the customer and confirmed ink order has shipped and provided tracking informationThe representative followed up and confirmed receiptWe remain available to assist and ask that the customer contact the representative ***
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission. Mr*** expressed that he is working with our representative until he has a working computer. Per the terms and conditions of Dell’s Limited Hardware Warranty, computers which exhibit issues subject to coverage under the warranty may be replaced or repaired with refurbished parts or computers, as described in the warranty terms. Dell’s policy regarding refurbished exchange computers is that the replacement computer sent from Dell will have a configuration as good as or better than the computer that was originally purchased. Dell records indicate our representative sent an exchange computer and Mr*** has expressed dissatisfaction with the replacement and wants a new computer which was denied. Our representative will continue to work with Mr*** to provide a reasonable resolution. Mr*** has our representative’s contact information for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because: they have HORRIBLE customer service, they lie and I will NEVER purchase another DELL product againI have also been successful in preventing many others from purchasing DELL, including my boss who is buying new computers for the officeSo I hope they are happy that they repeatedly lied to me and refused to exchange their completely useless and inferior product causing them to lose a lot of business and I will continue to let people know what a horrible company they are, how horrific their customer service is and what an awful, un-useable product their in 1's are
Regards,
*** ***
Complaint: ***
I am rejecting this response because: the initial problem was never solvedI had to wait a tremendous amount of time to get an answer to why my first order was cancelledThe order number presented in the response from Dell was my reorderI had to reorder the same exact product and wait additional time to receive itThe Dell representative resolved nothingAfter talking to him on the phone, as soon as he found out I had placed another order, he basically just just thanked me for the business and took my concerns as feedback, like some simple surveyOnce again, nothing regarding my initial order was resolvedIt was pushed off to the side and ignoredEssentially it was "oh we already got your money? Okay thanks, bye"Another quality phone called from DellOh yeah, and he called me at 10pmLittle late to be making pointless phone callsAs far as I'm concerned, Dell nor this representative didn't care to solve the problemJust another check in his boxAs I told the rep, Dell has been a joke of a company and their customer service is TERRIBLE! I will never be a repeat customer to them nor will I ever recommend them.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I am writing in regards to my complaint with Dell As of today, I was not able to get full cooperation from the Dell Corporation I have gotten my computer fixed on my own I was not happy nor satisfied with Dell and their resolutions to my problem As far as I was concerned they were playing games with me, and I needed my computer fixed for school purposes I do not recommend Dell at all, they have lost a long time customer that have purchase at least 7-computers from them
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Mr*** expressed dissatisfaction with the exchange computer shipped to him and wants it replaced also We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the follow up submission, a Dell representative contacted Mr*** and, for customer satisfaction reasons, processed another exchange and a replacement computer has been shipped to him Our representative provided their contact information and will remain available to assist Mr*** should he need additional follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s refund. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc