Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsPlease note that his Dell system order# *** was canceled due to product
availability issuesOur representative worked with our order verification team to resolve the matterOur records show that his TV order# *** was delivered on June 1st, Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate Dell
representative; *** has, in the interest of customer satisfaction, authorized a system exchange to resolve the customer’s technical concerns. The customer has received the replacement system and has confirmed the system is working as designed. We certainly do apologize for any frustration or inconvenience this transaction may have been for the customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because: Dell can easily abuse this to make free advertisement, and surely they areThey post a very low price as promotionWith this promotion, all people visited their website, and make purchaseAfter obtaining enough attention from the public, Dell can easily say that this is an price error, and we will cancel all ordersI believe the legistative people have take this issue into their consideration and generate corresponding regulations to deal with thisAs I have mentioned previously, if Dell doing business in US, the company need to follow all related laws and regulationsThe company term and conditions can not override the governmental laws
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Please re-read my complaint since it has fallen on deaf ears or not understood because Dell’s “senior” highest point of contact representatives are not American, all I spoke with are in IndiaDell is selling defective laptops that they know have problemsThis has been documented far and wide by Dell’s own technicians on Dell forums and all over the internetSelling me a lemon “premium” laptop and then placing the onus on the customer to waste countless hours troubleshooting a known issue, while dealing with ignorant technician after technician only to waste more of my time and not replacing the unit with a brand new non-defective laptop is unacceptable, nefarious and criminal Dell should be ashamed of themselves along with representing themselves as an American companyALL of my correspondence with Dells representatives were located in IndiaNot one native English speaking A highly misleading company and a complete lack of care, respect or concern for their customers Dell representative *** *** *** Dell | Advanced Resolution Group Phone +* *** *** *** *** *** callously and defiantly stated, “this will go nowhere, and we will not offer to replace your defective computer, all communications will simply come back to our “Advanced” escalation team in India”. Dell is a shameful company ripping off countless customers selling lemons and electing not to replace them
Regards,
*** ***
Dell representative is continuing to work with Mr*** to achieve an amicable resolution for his concernsA replacement unit is still being processedOur representative may be contacted directly via e-mail at ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative worked with our account verification team to resolve the matterAs a onetime
goodwill gesture and in the interest of customer satisfaction, a partial account credit has been processedWe regret any dissatisfaction she have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission. Mr*** expressed dissatisfaction with Dell service and support and wants software support to fix an issue with his fingerprint readerWe regret any dissatisfaction he may have experienced and
appreciate the feedback providedPer the terms and conditions of Dell’s Limited Hardware Warranty, Dell is not responsible for software or data and the scope of the warranty is limited to diagnosing and repair of covered hardware components which fail during use. Fee-based software support may be purchased by the incident or as an upgrade to the hardware warranty. Since the date of the submission, a Dell representative contacted Mr*** to discuss his concerns. Our representative provided information about Dell support and Mr*** declined the fee-based options. Our representative provided his contact information and will remain available should Mr*** need follow up assistance in this matter. He may also contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and agree that upon credit memo *** for $being credited to the credit card that was originally charged, that the resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that the replacement TV order# *** was delivered to Mr*** on August 24,
under Pilot Shipment Tracking# ***Furthermore, the original damaged TV was delivered to our receiving on October 25, under UPS Tracking# ***Our representative also followwith Mr*** to confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for warranty supportWe regret any miscommunication which may have occurred and appreciate the feedback Our records
indicate, based on the customer’s contact with Dell, the date of purchase from the customer’s receipt has been updated and the customer has warranty support until January 21, Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance Upon follow up, the customer informed our representative that it appears a Windows update has resolved the issue We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that they contact our representative at ***@Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer a credit return has been authorizedThe representative will update the customer once credit has postedWe remain available to assist the customer if needed and we ask that he contact the representative by email at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with communication and processing expectations for warranty support We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate, at the time of purchase in 2012, that the customer opted for a two year warranty which expired during January, We regret if the customer was provided misinformation regarding a longer warranty extension however Dell records do not reflect that he purchased an additional extension Should the customer have additional information indicating he made a subsequent purchase for additional warranty coverage, we ask that he forward that information to our representative for further consideration Dell will not be providing a free warranty extension as the customer requests as he was only charged for a two year warranty at the time of his purchase As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceOur records show that his Dell system
was serviced at the depot on February 18th, and received by Mr*** on February 19th, We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate Dell representative; *** has been instrumental in assisting the customer in receiving the funds back to the Dell Gift Card. The customer has confirmed receipt and has already placed a new order using the card. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative has been in contact with the customer in regards to her requestA return will be authorized once all the backend paperwork is resolved over the lost systemThe representative is attempting to reach the customer to move forward with the returnWe ask that the customer follow up with DellThe representative can be reached by emailing ***@Dell.comSincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell support and wants billing adjustment for product return shipping chargesWe regret any
dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate, their Dell product was purchased/shipped to their United States address; therefore, prepaid return shipping label can only be sent to their United States addressCustomer’s request for billing adjustment for shipping charges from Panama to United States was respectfully deniedSubsequently, our representative followto inform the customer that the refund for returned order number *** has been processedThey should see this reflected on their next monthly billing statementShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
A Dell representative is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submission We remain available to assist and ask that the customer contact our representative at ***_***@Dell.com
Dear Revdex.com, Our records indicate that the system was repaired at Dell’s expenseWe show the system was delivered to the customer on 1/24/by Federal ExpressIf the customer has any further questions or concerns in regards to this matter we ask that he contact the representative by emailing ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsPlease note that his Dell system order# *** was canceled due to product
availability issuesOur representative worked with our order verification team to resolve the matterOur records show that his TV order# *** was delivered on June 1st, Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate Dell
representative; *** has, in the interest of customer satisfaction, authorized a system exchange to resolve the customer’s technical concerns. The customer has received the replacement system and has confirmed the system is working as designed. We certainly do apologize for any frustration or inconvenience this transaction may have been for the customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because: Dell can easily abuse this to make free advertisement, and surely they areThey post a very low price as promotionWith this promotion, all people visited their website, and make purchaseAfter obtaining enough attention from the public, Dell can easily say that this is an price error, and we will cancel all ordersI believe the legistative people have take this issue into their consideration and generate corresponding regulations to deal with thisAs I have mentioned previously, if Dell doing business in US, the company need to follow all related laws and regulationsThe company term and conditions can not override the governmental laws
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I am exhaustedI am vey unhappy for DellI will never buy Dell again
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Please re-read my complaint since it has fallen on deaf ears or not understood because Dell’s “senior” highest point of contact representatives are not American, all I spoke with are in IndiaDell is selling defective laptops that they know have problemsThis has been documented far and wide by Dell’s own technicians on Dell forums and all over the internetSelling me a lemon “premium” laptop and then placing the onus on the customer to waste countless hours troubleshooting a known issue, while dealing with ignorant technician after technician only to waste more of my time and not replacing the unit with a brand new non-defective laptop is unacceptable, nefarious and criminal Dell should be ashamed of themselves along with representing themselves as an American companyALL of my correspondence with Dells representatives were located in IndiaNot one native English speaking A highly misleading company and a complete lack of care, respect or concern for their customers Dell representative *** *** *** Dell | Advanced Resolution Group Phone +* *** *** *** *** *** callously and defiantly stated, “this will go nowhere, and we will not offer to replace your defective computer, all communications will simply come back to our “Advanced” escalation team in India”. Dell is a shameful company ripping off countless customers selling lemons and electing not to replace them
Regards,
*** ***
Dell representative is continuing to work with Mr*** to achieve an amicable resolution for his concernsA replacement unit is still being processedOur representative may be contacted directly via e-mail at ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative worked with our account verification team to resolve the matterAs a onetime
goodwill gesture and in the interest of customer satisfaction, a partial account credit has been processedWe regret any dissatisfaction she have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission. Mr*** expressed dissatisfaction with Dell service and support and wants software support to fix an issue with his fingerprint readerWe regret any dissatisfaction he may have experienced and
appreciate the feedback providedPer the terms and conditions of Dell’s Limited Hardware Warranty, Dell is not responsible for software or data and the scope of the warranty is limited to diagnosing and repair of covered hardware components which fail during use. Fee-based software support may be purchased by the incident or as an upgrade to the hardware warranty. Since the date of the submission, a Dell representative contacted Mr*** to discuss his concerns. Our representative provided information about Dell support and Mr*** declined the fee-based options. Our representative provided his contact information and will remain available should Mr*** need follow up assistance in this matter. He may also contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and agree that upon credit memo *** for $being credited to the credit card that was originally charged, that the resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that the replacement TV order# *** was delivered to Mr*** on August 24,
under Pilot Shipment Tracking# ***Furthermore, the original damaged TV was delivered to our receiving on October 25, under UPS Tracking# ***Our representative also followwith Mr*** to confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for warranty supportWe regret any miscommunication which may have occurred and appreciate the feedback Our records
indicate, based on the customer’s contact with Dell, the date of purchase from the customer’s receipt has been updated and the customer has warranty support until January 21, Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance Upon follow up, the customer informed our representative that it appears a Windows update has resolved the issue We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that they contact our representative at ***@Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer a credit return has been authorizedThe representative will update the customer once credit has postedWe remain available to assist the customer if needed and we ask that he contact the representative by email at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with communication and processing expectations for warranty support We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate, at the time of purchase in 2012, that the customer opted for a two year warranty which expired during January, We regret if the customer was provided misinformation regarding a longer warranty extension however Dell records do not reflect that he purchased an additional extension Should the customer have additional information indicating he made a subsequent purchase for additional warranty coverage, we ask that he forward that information to our representative for further consideration Dell will not be providing a free warranty extension as the customer requests as he was only charged for a two year warranty at the time of his purchase As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceOur records show that his Dell system
was serviced at the depot on February 18th, and received by Mr*** on February 19th, We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate Dell representative; *** has been instrumental in assisting the customer in receiving the funds back to the Dell Gift Card. The customer has confirmed receipt and has already placed a new order using the card. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative has been in contact with the customer in regards to her requestA return will be authorized once all the backend paperwork is resolved over the lost systemThe representative is attempting to reach the customer to move forward with the returnWe ask that the customer follow up with DellThe representative can be reached by emailing ***@Dell.comSincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell support and wants billing adjustment for product return shipping chargesWe regret any
dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate, their Dell product was purchased/shipped to their United States address; therefore, prepaid return shipping label can only be sent to their United States addressCustomer’s request for billing adjustment for shipping charges from Panama to United States was respectfully deniedSubsequently, our representative followto inform the customer that the refund for returned order number *** has been processedThey should see this reflected on their next monthly billing statementShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
A Dell representative is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submission We remain available to assist and ask that the customer contact our representative at ***_***@Dell.com
Dear Revdex.com, Our records indicate that the system was repaired at Dell’s expenseWe show the system was delivered to the customer on 1/24/by Federal ExpressIf the customer has any further questions or concerns in regards to this matter we ask that he contact the representative by emailing ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc