Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell representative *** has been in contact with the customerThe representative has explained that under the terms and conditions of his warranty he will be required to complete troubleshooting steps
Dell understands that Mr*** has had some problems with one game but until Dell can run the proper diagnostic testing we will not be able to resolve the problemThe customer is outside the day return period so a return is respectfully deniedWe have included the link for the customers’ warranty: ***Should the customer reconsider, we ask that he contact our representative by emailing ***@Dell.com for further assistance he may need regarding this matterSincerely, Advanced Resolution Group FID: *** Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer assisted in getting a return processedThe representative confirmed that the credit has posted back to the original mode of paymentPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order We regret any miscommunication which may have occurred and appreciate the feedback Dell
makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Due to unexpectedly high volume for the promotionally priced third party TV and sound bar, Dell has been unable to fulfill all of the orders placed and anticipated shipment of the orders may be weeks away Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative offered to split the order in an attempt to ship the items as quickly as possible however the customer indicated she would prefer to wait Should the customer reconsider, or wish to cancel the order, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that the system was repaired at Dell’s expenseWe show the system was delivered to the customer on 1/24/by Federal ExpressIf the customer has any further questions or concerns in regards to this matter we ask that he contact the representative by emailing ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized for the problems and confirmed an returns set upThe representative followed up that the credits have postedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@Dell.com Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate Dell representative; *** has been instrumental in assisting the customer in receiving the funds back to the Dell Gift Card. The customer has confirmed receipt and has already placed a new order using the card. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submission
A Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative offered a refurbished exchange system and we provided a link to her warranty that explains thisCustomer is demanding a new system with a year free warranty extension which the representative has respectfully deniedAs stated in the Service Contract, Dell "…uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products.” This policy provides Dell customers with quality parts and components, thoroughly tested prior to shipment to ensure they meet our rigorous standardsWhether the parts are reconditioned or new, Dell stands behind their quality and will offer full support for them if necessaryAll replacement parts, including full system replacements, will continue to be covered under your original system warrantyDell is committed to providing only the highest-quality products and service to its customers
We remain available to assist the customer should she wish to move forward with a resolution she may contact the representative at *** for any further assistance he may need regarding this matter
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative *** contacted the customer and explained a system exchange cannot be done over a software virus issueThe customer requested a callback after working hours which the representative advised the customer can contact our frontline tech support 24/The representative did attempt to follow up by phone and email to confirm issue has been addressed but received no responseWe remain available to assist and ask that the customer contact the representative *** Advanced Resolution Group
Incident ***
Sincerely
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative has been in contact with the customer in regards to her requestA return will be authorized once all the backend paperwork is resolved over the lost systemThe representative is attempting to reach the customer to move forward with the returnWe ask that the customer follow up with DellThe representative can be reached by emailing ***@Dell.comSincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerWe have confirmed the customer did received the credit back to his account on 4/29/$The order that the customer is question we have confirmed did not qualify for a gift cardNo further changes will be made to the resolution and Dell moves to close the complaintAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s foll
submission. Customer expressed dissatisfaction with Dell’s response and
stated he is still owed $30.00. Since the date of the foll
submission, a Dell representative remained
in contact with the customer to assist in processing the refund in full.
The representative processed a manual credit for $to complete the
customer’s refund which has posted to the customer’s account. The
customer may contact our representative at ***@Dell.com should there
be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: they keep calling me while I am work even after i've told them I cannot take calls during my work hours and given them my work hoursThey are the worst communicators i've ever had to deal with and they suck as a company!!!!!
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has informed *** he has received his refund. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, The customer is aware that an onsite repair has already been authorizedOur records reflect that the customer has delayed service until Jan 4/Please have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the promotion for the SLR camera had expiredOur representative
also informed him of the terms and conditions of sale
***
In the interest of customer satisfaction, our representative offered a discount on a new SLR camera order; however, Mr*** elected not to accept out offer of assistancePlease note that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate Dell
representative; *** has been instrumental in assisting and resolving the customer‘s order concerns. *** shared with the customer a copy of her invoice so she can witness for herself the cost of the computer and the warranty. The customer can find this information on Dell’s website at www.dell.com under the Support tab. Additionally, *** has confirmed the price paid by the customer verses the price she was to have paid, and has confirmed a refund is warranted; therefore, he arranged the funds returned to the customer’s original form of payment. We certainly apologize for any frustration or inconvenience this matter may have caused the customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the
correspondence submitted by *** *** ***A Dell representative recently contacted *** *** regarding his concernsOur representative informed him that the onsite service was delayed due to parts availability issuesOur representative also explained the terms and conditions of the limited hardware warrantyhttp://www.dell.com/learn/us/en/uscorp1/solutions/limited-hardware-warra...⇄ />
Please note that the onsite service has been completed and the issue has been resolvedOur representative also followed up with *** *** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***, in case *** *** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed a return for a gift card and offered to have the customer speak directly with the gift card team. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: we checked with our credit card company and NO credit was issued by Dell. I am VERY thankful for the Revdex.com emails regarding the poor handling of this, it will provide even more evidenced based documentation to prove that Dell customer support is messing up badly
Regards,
*** ***
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell representative *** has been in contact with the customerThe representative has explained that under the terms and conditions of his warranty he will be required to complete troubleshooting steps
Dell understands that Mr*** has had some problems with one game but until Dell can run the proper diagnostic testing we will not be able to resolve the problemThe customer is outside the day return period so a return is respectfully deniedWe have included the link for the customers’ warranty: ***Should the customer reconsider, we ask that he contact our representative by emailing ***@Dell.com for further assistance he may need regarding this matterSincerely, Advanced Resolution Group FID: *** Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer assisted in getting a return processedThe representative confirmed that the credit has posted back to the original mode of paymentPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order We regret any miscommunication which may have occurred and appreciate the feedback Dell
makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Due to unexpectedly high volume for the promotionally priced third party TV and sound bar, Dell has been unable to fulfill all of the orders placed and anticipated shipment of the orders may be weeks away Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative offered to split the order in an attempt to ship the items as quickly as possible however the customer indicated she would prefer to wait Should the customer reconsider, or wish to cancel the order, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that the system was repaired at Dell’s expenseWe show the system was delivered to the customer on 1/24/by Federal ExpressIf the customer has any further questions or concerns in regards to this matter we ask that he contact the representative by emailing ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized for the problems and confirmed an returns set upThe representative followed up that the credits have postedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@Dell.com Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate Dell representative; *** has been instrumental in assisting the customer in receiving the funds back to the Dell Gift Card. The customer has confirmed receipt and has already placed a new order using the card. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submission
A Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative offered a refurbished exchange system and we provided a link to her warranty that explains thisCustomer is demanding a new system with a year free warranty extension which the representative has respectfully deniedAs stated in the Service Contract, Dell "…uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products.” This policy provides Dell customers with quality parts and components, thoroughly tested prior to shipment to ensure they meet our rigorous standardsWhether the parts are reconditioned or new, Dell stands behind their quality and will offer full support for them if necessaryAll replacement parts, including full system replacements, will continue to be covered under your original system warrantyDell is committed to providing only the highest-quality products and service to its customers
We remain available to assist the customer should she wish to move forward with a resolution she may contact the representative at *** for any further assistance he may need regarding this matter
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative *** contacted the customer and explained a system exchange cannot be done over a software virus issueThe customer requested a callback after working hours which the representative advised the customer can contact our frontline tech support 24/The representative did attempt to follow up by phone and email to confirm issue has been addressed but received no responseWe remain available to assist and ask that the customer contact the representative *** Advanced Resolution Group
Incident ***
Sincerely
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative has been in contact with the customer in regards to her requestA return will be authorized once all the backend paperwork is resolved over the lost systemThe representative is attempting to reach the customer to move forward with the returnWe ask that the customer follow up with DellThe representative can be reached by emailing ***@Dell.comSincerely, Advanced Resolution Group *** Dell Inc
Complaint: ***
I am rejecting this response because:I am exhaustedI am vey unhappy for DellI will never buy Dell again
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerWe have confirmed the customer did received the credit back to his account on 4/29/$The order that the customer is question we have confirmed did not qualify for a gift cardNo further changes will be made to the resolution and Dell moves to close the complaintAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s foll
submission. Customer expressed dissatisfaction with Dell’s response and
stated he is still owed $30.00. Since the date of the foll
submission, a Dell representative remained
in contact with the customer to assist in processing the refund in full.
The representative processed a manual credit for $to complete the
customer’s refund which has posted to the customer’s account. The
customer may contact our representative at ***@Dell.com should there
be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: they keep calling me while I am work even after i've told them I cannot take calls during my work hours and given them my work hoursThey are the worst communicators i've ever had to deal with and they suck as a company!!!!!
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has informed *** he has received his refund. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, The customer is aware that an onsite repair has already been authorizedOur records reflect that the customer has delayed service until Jan 4/Please have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the promotion for the SLR camera had expiredOur representative
also informed him of the terms and conditions of sale
***
In the interest of customer satisfaction, our representative offered a discount on a new SLR camera order; however, Mr*** elected not to accept out offer of assistancePlease note that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate Dell
representative; *** has been instrumental in assisting and resolving the customer‘s order concerns. *** shared with the customer a copy of her invoice so she can witness for herself the cost of the computer and the warranty. The customer can find this information on Dell’s website at www.dell.com under the Support tab. Additionally, *** has confirmed the price paid by the customer verses the price she was to have paid, and has confirmed a refund is warranted; therefore, he arranged the funds returned to the customer’s original form of payment. We certainly apologize for any frustration or inconvenience this matter may have caused the customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the
correspondence submitted by *** *** ***A Dell representative recently contacted *** *** regarding his concernsOur representative informed him that the onsite service was delayed due to parts availability issuesOur representative also explained the terms and conditions of the limited hardware warrantyhttp://www.dell.com/learn/us/en/uscorp1/solutions/limited-hardware-warra...⇄ /> Please note that the onsite service has been completed and the issue has been resolvedOur representative also followed up with *** *** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***, in case *** *** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed a return for a gift card and offered to have the customer speak directly with the gift card team. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: we checked with our credit card company and NO credit was issued by Dell. I am VERY thankful for the Revdex.com emails regarding the poor handling of this, it will provide even more evidenced based documentation to prove that Dell customer support is messing up badly
Regards,
*** ***