Travelers Companies, Inc.

Complaint: ***
I am rejecting this response because:
This was of no help to meI feel the notification this company gave me before cancellation was poorSeeing as they were paid on time regularly and I only filed one claim I believe it is so unfair to cancel my policy the way they did
Sincerely,
*** ***

A response was sent to [redacted], February 5, 2014 from Travelers [redacted] Business Center as follows:
"Thank you for your recent
inquiry to Travelers through the Revdex.com. 
I apologize that you are not
satisfied with the timing of the notification that Travelers provided in
regards to the non-renewal of your homeowner’s policy. The regulations in
place, set by the Department of Insurance of [redacted], specify that an
insurer must send the notice of non-renewal 30 days before the date of
non-renewal. Per the date on the notice, the notice was mailed on December 13,
2013, 36 days before the date of non-renewal.
Again, I am sorry we were not
able to honor your request to extend coverage past your non-renewal date."

A response was sent to [redacted] January 14, 2014 from Travelers [redacted] Business Center as follows:
"Thank you for your recent
inquiry to Travelers through the...

Revdex.com.  I appreciate
having the opportunity to address your inquiry in this letter.
I have reviewed your policy
with underwriting management closely and unfortunately Travelers is declining
to extend insurance coverage for your home past the cancellation date of
January 17, 2014. I apologize for any inconvenience this may cause. "

Claims adjuster gives you the name and number of a wholesale dealer that might be able to find a vehicle close to the price he will give you. Seams a little strange they give you a wholesale dealer that can't find anything close to their estimate of your vehicle. I even found 5 similar but they were 3-5 thousand more than their estimate. He wouldn't even respond after that .

Review: I recvd a auto insurance policy from this company by going through a insurance brokerage on 5/16/2013. they stated that I would save money by buying travelers insurance. I bought the policy. I later recvd a card that travelrs needs to review my info. I called on 6/5/2013 and did the review. on 6/10/2013 they wrote me a statement that my policy has changed from commute to buisness use of car and adding my permit driver to policy and that my premimum will raise all the way to the beginning of policy on 5/16/2013. I immediately called my broker, he looked and seen that they raised it from $354 a month to $550. I then got travelers 800 # and called them about the miss understandings. they stated that there is no miss understanding and the bill will not change. I stated that I will cancel that insurance. I called my broker back and he has nevered heard of anyone putting a permit driver on a policy. I had him cancel that policy with travelers on 6/11/2013 on 6/14/2013 travelers sent me a new policy dated 6/14/2013 and a bill for $185.23 that was past due from 5/16/2013. Instead of noting that there was a error reviewed on 6/5/2013, and my agent was unaware of this practice, I have to pay this additional $. If I had known that $550 was going to be my payment, I would not have bought it. This is a error between travelers and my insurance broker, but they both tell me that I must pay. I had a one day notice that this was a issue. I would have never signed for this and no one will take my feelings into consideration.

Product_Or_Service: auto ins policy

Account_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Replacement

just remove the $185.23 difference. I was not made aware that the first policy was in error until 6/10/2013. my broker was even unaware, when I received the letter from travelers about there findings in the "review". I was trying to save $ with auto insurance, not speend a extra $150 a month. I have called and talked to several people at travelers but no one can see my point. I keep getting referred back to my insurance broker that I no longer work with.

Business

Response:

Business Response /* (1000, 5, 2013/07/08) */

Contact Name and Title: [redacted] Advocacy

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@travelers.com

Due to privacy concerns, I am unable to address specific aspects of her policy without her consent. If you require additional details from us directly, please request that she contact us to authorize the release of information to you.

I can inform you that we provided a response to these issues in an email (that was favorable to Ms [redacted])which was sent to the insured today. Of course, she is free to provide a copy of this to your office if she deems it appropriate.

If you have any additional questions or concerns, please contact me.

Review: Travelers insurance canceled my auto insurance based on inaccurate information. They sent a letter saying they were canceling my autoinsurance based on a car accident, two speeding tickets and ignoring a traffic device over a five year period.I told them that I have not had a car accident in the last 5 years ... Nor have I ignored a traffic device in the past 5 years. As for the two speeding tickets in the past 5 years I honestly don't know. But suffice to say canceling a policy based on two minor speeding tickets in five years strikes me as an abuse of insurance companies power.My agent says at this time they cannot even determine if I can get auto insurance going forward.Why does the Goverment allow these insurance companies to ruin people's lives using inaccurate information? I make a living based on the use of my car ...Desired Settlement: I would expect Travelers to reinstate this auto policy ... And explain why their information was inaccurate.

Business

Response:

A response was sent to Mr. Higgins on May 2, 2014 from Travelers Knoxville TN Business Center as follows:

"Thank you for your recent

inquiry to Travelers through the Revdex.com. I appreciate

having the opportunity to address your concerns in this letter.

Review: Since a fire hit my home I have been given the run around by my insurance agency in terms of actually disbursing payment for me to replace my items. They get payment from me monthly, without a problem, yet after being faced with a devastating fire they have made matters worse. When a fire was set to my property in [redacted], I was given an insurance worker out of [redacted]. When he surveyed the damage, he said that with amount of damage done, Travelers should have no problem issuing out a check for $5,000 to get back on my feet being that the damage far exceeded that and my insurance covered the property in the event of having to build the property wholly anew if need be (my insurance was greater than tax assessment value). Upon calling, the agent was surprised that he would only be able to issue me a check for $1,500. Then my case was transferred to an out of town office and agent supposedly in [redacted]. This created distance making it harder for someone whose phones and computer were burnt in the fire. Then I was given a week to week rooming hotel arrangements. So all while trying to go to school without any clothes, & not being able to enter my property until an investigation was first done by the insurance company, and then the fire department, I had to worry about where I would be staying week to week. I informed them that since it was unrealistic for my property to be rebuilt in a week it made no sense for me to have to call at the end of every week in order to find out where I would be staying and I even had to change rooms due to short reservations. Without stability, I had to drop out of classes and I was cleared to enter the property after ice and snowfall so I couldn't fully take inventory of the items. I was then told by the company that since the property should have been rebuilt in winter I wouldn't be able to use the money available for housing & had to relocate out of town. I have still not received monies to replace items and have frequently been given the run around.Desired Settlement: I would like a disbursement to replace the items that was lost in the fire in a timely fashion. It took me over a month to hear back from the agent I was working with & then when I did hear back an estimate & proposal was written for the incorrect documents. Some of the items which I submitted for replacement where denied because I did not have a receipt although I was willing for Travelers to give me their own replacement estimation. My pics, videos, letters need to be addressed not months late

Business

Response:

A response was sent to [redacted] on February 3, 2014 from Travelers [redacted] Claim Center as follows:

"Travelers

has been working to resolve your claim since it was reported on 9/9/2012. In the desired settlement of the complaint

filed with the Revdex.com you have concerns with certain items

claimed being denied or that payment has not yet been issued. We have requested proof of ownership via,

receipts photos or any other documentation that can be provided to substantiate

his claim.

On

1/9/2014 we did receive pictures, videos and letters that the insured

submitted. We are currently working with

you to help substantiate the loss by the new documentation that

that

was recently provided. All of the items

recently submitted will be reviewed and considered for prompt and timely

payment."

Review: My father passed away on 15 Feb, 2015 and, as Executor, I requested his auto insurance ONLY be cancelled, as the car was given to my uncle.

Homeowners Policy Number [redacted] has been wrongfully cancelled.

Automobile Policy Number [redacted] continues to be billed. My father's car was transferred to my uncle, per wishes of my sister and I, on 3/3/2015. As estate executor, I accompanied my uncle to the [redacted] to transfer title.

I faxed and mailed all requested documents three times to Travelers. I talked with Travelers on 3/23/2015, 4/4/2015 and 4/5/2015 to get instructions on how to get the car insurance cancelled.

I have a bill in front of me showing the homeowners insurance has been cancelled and a bill for auto insurance.

Homeowners insurance must NOT be cancelled.Desired Settlement: Reinstate homeowners insurance with no gaps in coverage.

Cancel auto insurance effective the day the car was transferred to my uncle - 3 March 2015

Business

Response:

A response has been sent to Ms. [redacted] on 5/18/2015 as follows:

"We have been contacted by the RevDex.com on your behalf, concerning the above noted policy. They have shared your

statement regarding the cancellation of your father’s policy. I appreciate the

opportunity to address your concerns and provide some additional clarification.

Review: I had enrolled in automatic bill payment expecting that they would pull my standard monthly payment of $259 out of my checking account for my business' worker's compensation policy. In the meantime they had conducted an "estimated audit" of my 2012 payroll and "estimated it" to be 50% higher than it had been and sent me another bill for $1100+. I immediately contacted my agent to dispute this charge and she sent me the paperwork to provide them with our actual payroll numbers. I completed this report and returned it the same day. Meanwhile - Traveler's went ahead and deducted all of that money from my checking account. They had no right to take that money. My enrollment in auto-pay was based on my monthly premium of $259. Now I have been charged $175 in bank fees for overdrawn checks. Traveler's has since completed the ACTUAL audit but says they will only give me a credit on my account, not refund the money. We are a very small business who struggles on a weekly basis to make ends meet. I cannot afford to have hundreds of dollars sitting out there as credits. They absolutely did NOT have authorization to take that much and I think it's a terrible breach of integrity if that is their policy. I will be dropping them as my carrier as soon as I can find another!

Product_Or_Service: Worker's Compensation Policy

Account_Number: 3270N2160

Desired Settlement: DesiredSettlementID: Refund

I would like a check to refund the unauthorized monies they took (stole?) from my account, along with the $175 they have cost me in bank charges! I'm sure this is a pipe dream but it is the RIGHT thing to do!

Business

Response:

Business Response /* (1000, 5, 2013/05/03) */

A response was sent to Ms. [redacted], May 2, 2013, from Travelers Billing Unit. The pre-paid status was removed and a refund will be sent to Ms. [redacted]. The remaining balance will be paid over 5 installments.

Review: I first filed my claim on June 30th and have since only been able to speak with a representative on the phone once. I've made repeated attempts to contact my claims adjuster and the appraiser by phone and email, even going so far as to escalate my claim to a manager. I have yet to hear back from any of them.

I left messages or sent an email to:

the claims adjuster on 07/23, 07/21, 07/13, 07/10, 07/09, 07/08, 07/07 (twice), 07/03, and 07/02

the claims adjuster's supervisor on 07/23 and 07/10

the appraiser on 07/23, 07/21, 07/20, and 07/13

I have only been able to speak to the claims adjuster on the phone once on 07/13. I have not been able to reach anyone else by phone or have them return any of my calls.Desired Settlement: I would like for the insurance company to contact me back and finish processing my claim. It has been more than three weeks since I first filed it.

Review: 1. Purchased one year of [redacted] Insurance through a local broker (my client required that I carry this).2. Two months into the contract, received an offer for direct employment and accepted that offer.3. Did not cancel the ** policy but chose to let it expire.4. At the end of that year, Travelers requested that I complete an [redacted], which I did, and provided them with a copy of my [redacted] for the brief period that I was a contractor.5. Travelers then requested [redacted] for the four prior quarters. There are no prior [redacted], so I told them that I did not want to renew the policy, to just cancel said policy and end the review.6. Travelers continued to send demands for review documentation and then sent a "Non-Cooperation with Premium Audit Surcharge Notice" for $147.7. I again asked them to cancel the policy, to cancel the audit, and to stop sending me this stuff.8. Correspondence ended, but then in late July I started receiving communications from a Collections Agency.9. I have [redacted] credit and I pay my bills, but this is bogus. I did not ask to renew the policy and I even complied with their [redacted] audit request to the best of my ability with the information available.Desired Settlement: 1. Drop the assessed "Non-Compliance Surcharge," it's bogus and unwarranted.2. Cancel collections and stop their collections [redacted] from any further harassment.

Business

Response:

I have outlined below the circumstances surrounding Mr. [redacted] audit and the steps I took to resolve his issue:

Mr. [redacted] completed the [redacted] audit and only sent in a [redacted] tax form for himself. Requested by our Company for all insured's who have a [redacted] policy and state they have no employees is for that insured to supply their annual business tax form. This tax form will not only confirm that the insured had no employees, but would also validate that the Insured did not use any uninsured contract labor during the policy period. Part Five of the insured's policy states we have a right to audit the records of the insured. The annual return was requested to complete Mr. [redacted] audit and when it was not received, an estimated audit was completed per procedures in place for non-compliance with the request for additional audit information.

Per the insured's explanation as to why he obtained a [redacted] policy in his complaint, I had his audit removed from collection and the estimated audit revised. I also had has cancellation term corrected. Both audits have resulted in a premium credit reduction. Mr. [redacted] can contact our Accounting Department ###-###-#### for billing information.

I trust that the above steps taken have resolved Mr. [redacted] issue with our Company.

Sincerely,

[redacted] l [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Please note that I had my car ([redacted]; VIN# [redacted] repaired at [redacted], LLC on January 17, 2014 under an insurance claim through my insurance company (Traveler's) for damage done to the rear bumper/trunk area and was given paperwork that states that the paint has a lifetime limited paint performance guarantee from PPG as well as warranty information from [redacted], LLC that states that the refinishing repair work has a lifetime of ownership of auto. When picking up my car I paid my deductible that was owed on the insurance claim (copies to be provided). The paint/body work was fine when I picked up the car, however, a few months went by and I noticed that my paint was starting to peel away in the rear bumper area and also noticed that where the bumper and the body of the car meet the paint looked to have a rough edging on it. I work two jobs so my schedule is very limited, however, I called [redacted], LLC and talked to [redacted], he told me it was more than likely due to the paint being a water based paint and to bring it by and he would take a look at it. I didn't take the car in immediately as I had previously stated I work two jobs so my schedule is very limited but also I was under the understanding that my paintwork had a lifetime guarantee on it as long as I owned the vehicle. I then learned that they were closing their doors so I immediately went in when they were still open and talked to Mr. [redacted] and he basically told me that they were closing their doors in a few days and he couldn't help me even though they were still open. I then contacted my insurance company who told me to obtain an estimate from a PPG Certified Collision Repair Center which I did. I was then told by the insurance adjuster that in order for my car to get repaired since [redacted], LLC had closed that I would have to pay out of pocket for an OEM GM Factory Rear Bumper and for the labor to repair my car as Travelers would not cover it due to [redacted], LLC closing. I do not feel it should be my obligation to pay out of pocket to have my car repaired properly as I pay Travelers for auto insurance and paid my deductible on my insurance claim as Travelers is the one that authorized the aftermarket part to be used on my car and paid [redacted], LLC for the repair.Desired Settlement: Since [redacted], LLC closed and was negligent in notifying their customers that they were closing, I feel that Travelers should backcharge [redacted], LLC and [redacted] (bumper supplier) should pay [redacted]. to repair my car properly as this was an insurance claim where they authorized aftermarket parts that do not fit properly.

Business

Response:

A response was sent to [redacted] on September 4, 2014 from Travelers Pennsylvania Claim Center as follows:

"On or about

June 20,2014 you contacted us to inform us of the problems with your rear

bumper cover which was replaced due to the December 16, 2013 loss. The problem being poor fit and the paint was

peeling. Around that same time we found

out the repair shop, Prosser’s Auto Body, was going out of business.

Review: I contracted thru an agency for this service with all household information from previous 3 carriers for Home Coverage Insurance on my dwelling. After 1 month they sent out an incompetent appraisal to look at my home and deemed it more than 250,000 higher to replace than any other company and raised my premium by $1500 without my authority. I immediately cancelled and went with another provider that was competitive and fair.Traveler's sent me a bill backdating the rates to the much higher rate for 2 months, and after a ridiculous time in customer service rejecting the rise, sent me a couple of bills and then automatically sent me to a collection agency without a call or at least any intestional fortitude to call me to discuss.I would be glad to pay the previous amount difference from the premium less the down payment that was made, but I am not going to be EXTORTED the huge premium increase without consent after the gauging that was presented without just cause.Desired Settlement: Premium monthly from original down payment is about $20. The rate went from 2727 to 4215 without my consent to pay that and just to arbitrarily raise the rate without just cause, is a crime that should go punished by the insurance enforcement groups. I want the collection attempt by the outside agency removed immediately. My credit rating is over 800 and I am appalled that this type of behavior by a company goes on.

Business

Response:

A response was sent to [redacted] on February 18, 2014 from Travelers [redacted] Business Center as follows:

"Thank you for your recent

inquiry to Travelers through the Revdex.com. I appreciate

having the opportunity to address your inquiry in this letter.

Review: I was charged a $10.00 late fee and a $6.00 mail charge fee for mailing a bill to me. According to the representative I spoke to on 4/15/2013 she took all my information for automatic payments. I get a phone call 6/3/13 that they didn't receive May's payment. When I call to see what the problem was, they tell me I was suppose to enroll online and the $6.00 charge was for having to mail my bill to me, that they have noted in the computer that that representative told me. The may payment would have been made if the representative told me that I had to do it online. I pay all my bills online and most of them are set up for automatic payments. The representative and supervisor inform me that there is NOTHING THEY CAN DO AND THAT NOBODY COULD WAIVE THE FEES. It's not my fault when I called in April that the representative then didn't do her job in giving me the correct information. It doesn't make sense to charge me to send me a bill that i'm suppose to receive in order for them to get paid. The supervisor was contradicting herself because I told her that I didn't receive any bill for may. She said that if they had in their computer that the bill was returned to them for any reason then someone would waive the $6.00. She had an "oh well to bad attitude" in continuing to tell me that they have no system to waive fees. How is it that they do not inform you that you will be charged every time they sent out your bill. I receive phone bills and credit card bills, light bills etc and they don't charge me for sending it. It has to be sent if they want to get paid! I am the customer and I pay them for their services...they didn't even try to attempt to accommodate me. Who wants to deal with a any company like that. No type of courtesy treatment. Especially an insurance company. It makes me think what can I expect from them if something God forbid happened to my house, how can I rely on them to help me and not give me any problems if they can't even give me a credit of $16.00?

Account_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I want a $16.00 credit. They need to stop lying on that they cannot waive fees. No company has the system that if a mistake is done to bad for you because there is nothing they can do! Please the computer does not generate the bills itself...you have to enter all information in the computer and print out the bill to mail it!

Business

Response:

Business Response /* (1000, 5, 2013/06/17) */

A response was sent to [redacted] June 11, 2013 from Travelers Glens Falls Business Center. After a careful review of the account and good faith attempts to place the account on automatic draft, Travelers has removed $16.00 in fees from the account leaving a total balance due of $26.17. We are sorry to have lost his/her business and hope to have an opportunity again to meet his/her insurance needs.

Travelers is a scam for insurance company they are the worst customer service, the billing system is all screw up then the management with the consumer complaint department admit the error of the billing is due to a glitch in the system also admit of Miscommunication among the agents and yet did not solve my issue. I would not recommend for anyone to use this company

Review: A pipe broke in my house in Jan. 2014. I immediately called Travelers to file a claim. I paid out of pocket for a plumber to come out and fix the pipe. Later, the claims adjuster, [redacted] came out and looked at the damage. He sent an estimate and a list of three contractors he had worked with in the past. He indicated I did not have to use any of those, but that they were good companies.Those companies would not send me an estimate, but I finally found one that wanted the work. Travelers rejected the claim because the contractor's estimate was more than their adjuster's and said I had to use one of "their" companies.The contractor's estimate is higher because the adjuster mistakenly said all repair work would be confined to one room. The mitigation contractor explained they had to tear out more drywall to dry it out and the adjuster did not dispute this. The adjuster's only complaints were that the accurate estimate was "too high" and he mistakenly said that there was too much painting. The estimate actually reflected the same amount of painting that the adjuster had approved.I tried to contact the adjuster's boss on March 11 but his voicemail said he was out of the office, not checking his messages, and told me to call the call center. The call center could not help me and transferred me to someone's voicemail. Later I got a call from a new person, [redacted] who said he was the adjuster's temporary supervisor. Right now Travelers has denied my claim and the only thing they said they would do is try to pressure the contractor to accept less money for the work. It has been over two months since the break and it is still not repaired. This is a small claim (about $3000) so I don't understand why they are fighting me so hard and delaying. There is a hole in my house that is eight feet long and two feet high that leads straight to the garage so I am always cold. I tried covering it with plastic but it didn't really help.Desired Settlement: I would like to have a home that does not have a hole in it.

Business

Response:

A response was sent to Mr. Bartz on March 24, 2014 from the Travelers [redacted] Claim Service Center as follows:

"This letter is in response to the RevDex.com complaint TravCo Insurance Company (“Travelers”) received on March

13, 2014. In your correspondence, you indicated that you had difficulty in

finding a contractor who was willing to provide you with a repair estimate, and

when you finally found a contractor who was willing to do the job and provide

you with an estimate, the claims adjuster informed you that the estimate was too

high. Furthermore, you indicated your

homeowners insurance denied your claim and that they said they were going to

pressure your contractor to accept less money for the work.

Review: My car was damaged 8/10/2014 by a box spring mattress that fell from a truck. The car was repaired by travelers Insurance agency. Less than one year later. The car either due to engine damage from the initial accident or radiator spontaneous bursting was damaged. This caused spontaneous engine failure. The company has denied my claim despite the fact they have cause my warranty to be null and void. They repaired the car with after market parts without my knowledge and now refuse to pay for my engine damage. They made the accusation that it is the responsibility of [redacted]. However, they acknowledge that [redacted] committed insurance fraud by using a different radiator than was listed on the invoice for financial gain and this was not reported as insurance fraud. Now my vehicle is damaged, my warranty is null and void to the after market part and everyone is blaming each other for the repairs. Additionally my policy was set to auto renew june 10th 2015 and they dropped my insurance because they stated they no longer offer insurance in [redacted] and I am now currently pay approx: three times the premium due to the lapse and change in state.Desired Settlement: I feel the car needs to be repaired to its original working condition. They have no logical way of telling if there was engine damage done to my car in the initial accident or if it was damage done by the after market part they place on my care making my warranty null and void. Either way the company is responsible for the repair.

During the period directly after the damage to the radiator the second time and subsequent catastrophic engine failure. I was told if I had a better vocabulary I might be able to get [redacted] to pay for my car.

Business

Response:

A response was sent on June 23, 2015:

Mr. [redacted] was involved in an accident on August

10, 2014; the vehicle had 38142 miles at the date of loss. Mr. [redacted] chose to use [redacted]

Collision as his repair facility. This repair facility is not a participant in

Travelers Direct Repair Program and therefore Travelers does not guarantee any

repairs.

Review: Travelers has not provided me with the money I am entitled to under my flood insurance policy for damages resulting from Superstorm Sandy.

Product_Or_Service: Flood Insurance Policy

Account_Number: [redacted]

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like them to fully reimburse me (less the deductible) for the costs I have incurred repairing my house.

Business

Response:

Business Response /* (1000, 5, 2013/07/18) */

A response was sent to Ms. [redacted] on July 15, 2013 from Travlers, The Standard Fire Insurance Company, Flood Services Center. The claim payment(s) has been issued in accordance with the rapid claims process authorized by FEMA in Bulletin W-12092a. Through this bulletin, FEMA has authorized a conditional and partial waiver of the proof of loss requirement for Meteorological Event Sandy for payments made in the amount of the adjuster's estimate. FEMA has also extended the time to file a proof of loss from 60 days from the date of loss to one year in the event an insured believes additional amounts are owed under their Standard Flood Insurance Policy (SFIP).

The payment(s) made are based on the adjuster's estimate. Accepting the payment does not prohibit the insured from seeking additional payment for covered flood damage terms and conditions of SFIP, assuming the total amount paid does not exhaust the limits of the policy.

If the insured is disagreement with the amount of the payment, they must provide their own signed and dated proof of loss that meets the requirements of the Standard Flood Insurance Policy within one year of the date of loss. If they do not file a proof of loss within this one-year timeframe the file will remain closed.

Consumer Response /* (3000, 12, 2013/08/07) */

I waited to respond to be sure that I had received Travelers response before updating this site. But I never received a response from Travelers. Their representation to the Revdex.com that they sent me a response on 7/15/12 is yet another stage in their continuing effort to avoid responsiblity for reimbursing me for my covered loss. Can you obtain a copy of this supposed response and provide it to me or better yet have a Travelers representative explain what more I must do as I've sent them all my underlying documents twice now!

Business Response /* (4000, 14, 2013/08/12) */

Ms. [redacted] was contacted on 8/9/2013 by our flood vendor and the response letter is being resent to her.

Consumer Response /* (-5, 19, 2013/08/13) */

It's true that [redacted] of Travelers called me on 8/9 and apologized and said she would send me a letter. She also informed me that based on additional research on my case Traverlers was sending me an additional payment of $8,489.She later called back and left me a voicemail saying she was mistaken and no additional payment was being sent to me.She was going out on vacation and I should call her supervisior [redacted] I've called Ms. [redacted] twice and have not received a response back. I've also called and left a messsage for [redacted] No response back from Ms. [redacted] either.

Review: In November of 2012 I had my 2006 Honda Pilot's timing belt replaced by Monro Muffler in Southington CT. On June 24 of this year the timing belt broke. We traveled about 7000 miles. The car has been with Monro since the 25th. Their insurance company (Travelers) took 4 days to appraise the car (The adjuster reviewed the car on the 28th). I talked to the claims rep at Travelers today and she told me it will be another week before liability is decided. My issue is that they know the timing belt broke (I even have it in writing from the Honda dealership that looked at it before bringing it to Monro). I asked the Travelers claims rep to at least provide me a loaner car since both my wife and I work and we are juggling how to get to work. My concern is that this is being dragged on even though they know the issue was with Monro. I feel that Travelers should at least provide me a loaner car while they work out the details.

Product_Or_Service: November 2012

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would prefer that the Honda Service Center fixes the car and Monro pays for it. At this point I have no trust in even Monro or Travelers that my concerns are being heard

Business

Response:

Business Response /* (1000, 5, 2013/07/15) */

A response was sent to Mr. [redacted] July 12, 2013 from Travelers Buffalo NY Claim Office. The appraisal was completed on Friday 7/5/2013. The liability investigation continued on Monday 7/8/2013 and additional mechanical experts were contacted for review of the damages to the vehicle. On 7/9/2013 the investigation completed and liability was accepted. Mr. [redacted] was contacted by the Claim Professional on 7/9/2013, advising him that liability was accepted and authorized a rental vehicle to Mr. [redacted].

Review: I have had this insurance for about 4-5 years. I put in a claim because my dishwasher is leaking and did a bit of damage to the floor and sink area. My water bill kept increasing and I noticed this water so I called a plumber who came out and stopped the leak and even relayed his work back to the insurance company letting them know what he did. I got a letter from my insurance company and it said they were denying my claim because they could not meet with me. I called again to get an adjuster out and they did send him and he came out to review. They sent me a letter two days later stating since it is an existing job, they could not take care of it. They believe it is an existing job because they missed the last appointment for review.Desired Settlement: I would like them to cover the claim.

Business

Response:

A response was sent to Ms. [redacted] on 11/21/2014 as follows:

"Our investigation of this

loss indicates the dishwasher in the home had been leaking for a period of

several months. Deterioration was noted

in the area of the leak. Unfortunately

your policy of insurance the [redacted] does not provide

coverage for this type of loss, I refer you to the denial letter that was

mailed to you dated October 13, 2014, a copy is enclosed with this letter. The policy contains exclusions for repeated

seepage, wear and tear and deterioration.