Travelers Companies, Inc.

Review: I recently called to cancel my auto policy 4 days before renewal and they told me it had already been charged on the 1st. The policy was for 3/5/15and since it was auto pay there was nothing they could do . So they took the money from my account which I had to pay and then they did refund me but they are still saying I owe them $666. Now since I have not paid they sent me to collections. totally unexceptable! This company sucks! Contacting them is horrible it is all by phone no email contact, so no written proof. On top of that I had a renters policy that I paid in full that I cancelled 4 mths early on and still have not heard back fromn them as far as any refund.I was in the process of getting a house if that collections report would have affected my there would of been some major issues. I don't think its right how compnies can just get away with things like this.

Product_Or_Service: auto ins

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Billing Adjustment

I would like my name off of the collections list asap and my billing straightend out. I would like to be contacted by someone that has half a brain and would like to resolve this issue correctly. auto policy #[redacted]

Business

Response:

A response was sent to Mr. [redacted] 6/30/2015.The letter indicates the timeline of payment made, and why there is an outstanding amount due.

Review: Travelers Insurance claims I owe 1327 for an auto policy canceled prior to start of coverage. The policy was paid in full, a payment of 1327 was made then stopped as per instructions by Traveler rep, I attempted to switch to monthly payments. Another rep subsequently refunded the 1327 payment before it even cleared my bank, this is an error on their end. The policy was canceled prior to actual coverage start date, they are now claiming I owe 1327. They essentially gave me the funds, however, the account is deposit to is now closed and funds are gone. In the event they take legal action, I have provided all this information to my attorney for a possible counter suit.Desired Settlement: stop contacting me

Business

Response:

A response has been sent to Mr Taylor 5/29/2015:

"Please note that we also received an inquiry

from the [redacted] on your behalf, related to this

same matter. A similar report of our

findings was provided to them on

May 18, 2015."

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

In their response to [redacted] insurance dept, they stated I requested refund of payment, which is not correct. Their rep chose to issue refund before payment even cleared, a previous rep said to place a stop payment which was done. It appears their rep(s) made an error in refunding before they even received cleared payment. This is not my fault and this information has been provided to my attorney in the event legal action is taken by Travelers in regard to this matter, a counter suit may be filed.

Sincerely,

Review: In November I received a cancellation notice from Traveller's Insurance due to some repairs that needed to be completed. When I completed said repairs and provided the appropriate documentation from Traveller's (serviced via [redacted] home insurance) I received an e-mail that they would not be cancelling my coverage and that the repairs, given the photographic documentation were satisfactory. Because I was out of town for several weeks I missed a bill for $93 and oddly Traveller's appears to have cancelled my policy when I was about to call and settle the debts. It was the first bill I received after my initial payment.Desired Settlement: Resumption of service without arbitrary dismissal.

Business

Response:

A response was sent to [redacted] on 1/28/2016.

Cancellation of the Homesaver Policy was withdrawn and coverage continues without lapse. It had to be reinstated via a new policy.

The Homeowners Renters Policy cancellation, can be reinstated if Travelers receives payment of $40.81 before February 27, 2016.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Sincerely,

Review: My homeowners policy was non-renewed. Information supplied by the company indicated the only reason was two claims in March 2015 arising from record snowstorms and cold weather this past winter. Total claims paid by Travelers were just over $11,000.

The non-renewal seems arbitrary and unfair (unless every [redacted] homeowner with this claim amount was also non-renewed, which seems unlikely). No offer or suggestion was made by Travelers based on higher deductible or preventive modification of my house.Desired Settlement: Reversal of non-renewal decision. Database shared by insurers in [redacted] has made it virtually impossible to buy insurance from any other frontline carrier.

Business

Response:

A response was sent to Mr. [redacted]:

Your complaint was related to our recent nonrenewal of your

homeowners policy, which it appears you view as unfair. I reviewed our records

and found that there have been two paid claims in the past year, and three in

the past five years including history prior to coming to Travelers..

Like other insurers, Travelers has developed guidelines to

assist in identifying eligibility for the various policies that we offer.

Unfortunately, the loss history on your policy exceeds the amount allowable

under these guidelines. This is the foundation for the decision.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have had subsequent communication with the company which corrected their first response and left the door open for further discussion. The matter is still open.

Review: In 2011 we insured our company "Mnsco, Inc" via a broker, for two policies with Travelers. In 2012 we canceled the policy since our company was no longer in need of this policy. Although we informed our agent to cancel the policy, he forgot to do so, resulting in a bill to us for a renewal of our policy. It was at that time which we went directly to Travelers in order to cancel the policy; we were told that it had to be canceled by our agent and that we couldnt cancel without our agent! And so we went in circles until finally, someone at Travelers by the name of Darrell Godwin who confirmed via email numerous times that our account was closed and a zero balance was due to Travelers. He also sent us a refund for the premium which was debited from our account. It is now June 2014, nearly 2 years later and we received a threatening collections notice from Travelers stating that our account is delinquent by $11 and if not paid by 6/15/14 they may put us into collections.We have ZERO DEBTS, we pay all of our bills and are law abiding citizens. This has now become harassment, extortion and potentially can be considered billing fraud. This deceptive and misleading practice which is utilized by Travlers must end. We have no choice but to once again contact our state attorney [redacted] and escalate this to someone who can make a difference. In addition, we are going to file a suit seeking punitive damages.Travelers Insurance billing is a scam, they will try to strong-arm you into paying bills which you rightfully don't owe, even after they have provided written proof and agreement that your account was/is in good standing and CLOSED.I really didn't want to go this route, but I was left no other option at this point.Desired Settlement: Punitive damages for time lost due to the negligence of travelers. My wife and I will send a bill along with our claim for our hourly billing rate which we receive compensation in our careers, multiplied by the amount of hours consumed/wasted by this fraudulent billing scheme. So far, a 48 minute call with Travelers, two emails, and now a state filing as well as Revdex.com filing for the second time since 2012.

Business

Response:

Travelers

previously received a complaint from Mr. Sklar, Travelers position has not

changed, therefore, no response is

necessary to Mr. Sklar at this time.

Review: I am outraged by my experience over the past five months regarding Travelers Property Claim [redacted]. The claim is for damages caused by the explosion of a water heater in an upper unit in my condominium building. The uncontained water spillage resulted in serious damages to my apartment as well as to five other units.

Whereas the condominium building’s master policy insurance assessed and partially settled some of the damages in two weeks, it took my Travelers insurance two weeks to simply show up and another five months to have a knowledgeable person contact me by telephone. And this only happened after I issued a complaint to a Traveler’s VP, [redacted], on Thursday, November 14th.

In addition to unacceptable customer service – including twice losing my receipts and contractors information -- Travelers tried on several occasions to obtain the terms of the settlement with the condominium building’s master policy insurance from my building manager without asking me first. The manager refused to share this private information and advised Travelers to contact me.

I do understand the need for Traveler to investigate the claims and support the efforts. However, I find the act of trying to secure clients’ private data from a third party unprofessional and unacceptable. I was outraged when Travelers replied: “This is a procedure often used by our insurance claim representatives, and considered natural part of the Investigation.”

I have been a loyal customer of Traveler Insurance for several years through my car and home owners’ insurance. I expect better quality service. Instead, I received poor quality services at a time when I needed them to deliver the service for which I paid.

I trust this complaint will be investigated and remain open to answer any questions.Desired Settlement: I would like to see that after an insurance event, Travelers approaches the client with positive suggestions and instructions. Secondly, rather than "nickling and dimming" provide much needed support not on 137 day after the event but in the first week.

Business

Response:

A response was sent to [redacted] on November 21, 2013 from Travelers [redacted] as follows:

"I am following up on our conversations over the past weeks

and responding to your inquiries with our Consumer Affairs department and the

Revdex.com.

Review: Travelers hired [redacted] to do asbestos removal in my house. This company did not cover my possessions, clean them afterwards, or even vacuum the floor. They did not do any testing to make sure they didn't leave friable asbestos in the house, or that the air was free of asbestos. Travelers refuses to pay for asbestos testing. Travelers denies responsibility for THEIR hired contractor. Travelers claims that the contractor ([redacted]) says the work is done, and they are siding with that claim, regardless of evidence showing otherwise. Of course [redacted] claims they did a good job, but I have pictures proving they didn't.

Travelers refuses to pay for matching upper cabinets. The policy states they will make matching pairs match, yet they claim upper and lower kitchen cabinets are two separate sets and they don't have to make them match. One section went from floor to ceiling and was part of the upper and lowers. They want me to replace it and then it won't match the uppers. They claimed my uppers could be stained and refinished to match for about $450, yet no cabinet companies will do it for that price, nor will they guarantee a match. In fact, they all tell me that they will NOT match.

Travelers also has also not paid for the majority of items THEY told me that they would replace, due to smoke damage. We threw away most of what we owned, based on their promise to replace it. Now, they are refusing to do so. It has been over a year since I had this house fire. They also have not followed numerous things in the policy, nor have they paid for all repairs that have been done on the house or still need to be done.Desired Settlement: I want Travelers to pay for asbestos testing in my house. I want them to pay Replacement value of all items turned in on [redacted]. I want them to pay all depreciation for work that has been done, and all Replacement Cash Value for work that has not been completed. This should be paid within one week.

Business

Response:

Travelers position has not changed since our November 17, 2015 Department of Insurance response. Therefore a response will not be going out to [redacted]

Review: Chief complaint is directed at [redacted] operating under franchise name of Travelers Insurance. Policy handler was [redacted]. I attempted to cancel insurance policy for two reasons. 1: their rates more than doubled after one small ticket from myself and another by my wife. In today's economy we couldn't afford to have another bill more than double. 2: We moved out of state and decided to go back to our previous insurance company. Which provided excellent customer service, and rates dropped by 2/3rds.Initial contact was with [redacted] the policy handler. I informed him simply that we where dropping the coverage and going with another agency. Mr. [redacted] was kind enough to direct me to one of his "fellow", and former Traveler employee that broke off and started their own company. I listened to their spill, and still decided to go with my former insurance coverage. Though not documented, Mr. [redacted] and his cohort seemed extremely unpleased with my decision as a consumer to go else where.Mr [redacted] told me to send required current insurance information to cancel the Travelers policy. I did as requested, and expected that the policy was closed in February.I received statements from Travelers in March and April for policy payments due. Though I canceled the policy. They informed me that I didn't send them the current insurance policy that I hold (which I did). Again I forwarded to them required documentation to close the account. I continued to get billing statements demanding concurrent payments for months of May, and June. This was on top of the previous months of March and April that I was covered under my current plan. I contacted the Travelers agency, and again gave them my current insurance information, for the 3rd time sent them information to close the account.Five months from canceling the policy 3 times, I received a collection notice of $63, though I didn't receive a statement for it!

Product_Or_Service: Insurance

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Repayment of funds that company wrongfully sent to collections, and wrongfully billed. Repayment in time spent 5 months (priceless) dealing with their greediness, dishonesty, and incompetence! Mr. [redacted] used his position to farm out disgruntled customers of Travelers, and it seemed to me that he was more worried about the next screwing of a customer than doing what the customer wanted. I want five months coverage paid for my current USAA policy!

Business

Response:

A response was sent to Mr. [redacted] from Travelers Glens Falls Business Center on Sept 16, 2013.

After a careful review of Mr. [redacted]'s former automobile policy with

Travelers, the following has been identified and corrected :

Review: my car insurance company is progressive it has been for 20 years and I am happy with them.my agent is [redacted] agency of maryland heights mo. XXXXX.[redacted] signed up to start selling travelers insurance also,travelers was suppose to look at driving records,living in zip code,etc. and mail a quote, not insurance cards and a bill. I called my agent and he said disregaurd that paperwork if you do not want to switch and I threw the paperwork from travelers in the trash.yeasterday I recieved a bill in the mail for a $70 cancellation fee from travelers I called travelers and they said I owe it to them for not keeping my policy . I never agreed to switch to travelers insurance as I have never heard of them and will not deal with a fly by nite company ever and do not want my credit score ruined over something I never agreed to,signed for or asked for and I get a bill that they say you owe us?the bill says mail payment to travelers personal insurance p.o. box XXXXXXdallas,tx XXXXX-XXXX

Product_Or_Service: none

Account_Number: XXXXXXXXX XXX X

Desired Settlement: DesiredSettlementID: Other (requires explanation)

to find out how many other people recieved a insurance cancellation fee(bill) and paid it.that is exployting money and in my case exployting from the elderly

Business

Response:

Business Response /* (1000, 5, 2013/08/08) */

A response was sent to Ms. [redacted] on August 8, 2013. Upon review of the policy Travelers found the policy was issued in error. As a result, on July 22, 2013, the policy was canceled flat effective June 7, 2013 after one of our representatives spoke with Ms. [redacted] local agent and confirmed her account was not supposed to be transferred from Progressive to Travelers.

No premium was never collected on this policy and no balance is owed at this time. Our review also revealed this was an isolated error.

Consumer Response /* (3000, 7, 2013/08/16) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

they mailed a letter stating it was a isolated incident. it was not isolated as my agent told me over the phone that signing with travelers to represent them was the worst mistake he has ever made and that his phone has been ringing off the hook with questions about travelers and why they were sending his clients travelers insurance cards.I do not think my agent would make a story like that up or would have said he is getting numerous phone calls about travelers .

Review: In September of 2012 Travelers Insurance quoted us auto coverage for a twelve-month premium in the amount of $1,996.62. We accepted that proposal and coverage, and submitted full payment for the twelve-month period commencing September 28, 2012.On November 26, 2012 we received notice that Travelers decided to increase that agreed annual premium by an amount of $2,566.93 more than doubling what we agreed on! I requested Travelers to email me the specific paragraph in the contract showing where they had a right to increase the premium after it was agreed and paid in full absent any claims whatsoever. This was never provided to me. Quite angry, and with several bids below this now outrageous premium, we advised our agent to cancel this policy effective December 28, 2012, and we moved the coverage elsewhere. So the Travelers policy was in effect for exactly 13 weeks (or one-fourth of the year). We have no problem paying the agreed amount for that coverage. And we were told we would be reimbursed for the unused premium (75% of the annual amount).Simple math shows that 75% of the $1,996.62 we paid equals a refund due us in the amount of $1,497.47. On January 14, 2013 we received a partial refund in the amount of $848.04. On January 24th I emailed our agent inquiring about the balance of our refund due ($649.43). He said he forwarded my inquiry to the underwriter. I heard nothing back for several weeks, so I inquired again on March 7th. Later on March 7th I received notification that Travelers did in fact make an error calculating our refund. So they decided to send us $11.08 more, and call the matter closed! I am sure if this happened to you, you too would be irate. I dont know what if any laws are being broken here, but this smells an awful lot like Bait-and-Switch, False Advertising, or some other form of Deception/Fraud. I do know that the consumer now has a Bill of Rights, and I would hope that somewhere therein we are protected from this kind of brute-force robbery. Please provide me with direction on my best recourse to collect the remaining balance due me in the amount of $638.35.

Product_Or_Service: auto insurance

Account_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Force Travelers to pay us the balance of the unused premium they rightfully owe us in the amount of $638.35.

Business

Response:

Business Response /* (1000, 5, 2013/06/22) */

A response was sent to Mr. [redacted], from Travelers Glens Falls Business Center. A summary of the file was provided to Mr. [redacted]. The original quote did not include all information necessary to correctly rate the policy. The updated policy included the correct premium from which any refund originates. An accurate refund based on the correct policy premium has been promptly returned. Travelers is unable to comply with additional requests for refunds.

Consumer Response /* (3000, 7, 2013/06/25) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Again, Travelers has done nothing to resolve this issue.

They quoted a low rate to win the business. They offered a discount to collect as much money as they could up front. Then they will have us believe that they are allowed to raise this agreed-upon rate to whatever higher amount they want??? And they will simply keep our future premiums, which they enticed us to pay.

This is like buying a TV on a credit card for an agreed price of $1,000. Then a few weeks after you get it home and installed, another charge is made by the same appliance store for another $500, for the same thing that was already agreed to and sold! Surly the Consumer Protection Agency and the Federal Trade Commission cannot allow or condone this piracy.

Somewhere along the line Bait and Switch was found to be illegal. Somewhere along the line John Sherman crafted his Anti-Trust Act. Do we not have a Consumer's Bill of Rights?

If Travelers is not going to do the right thing at this point in time, I will ask the Federal Government to step in and evaluate this deceitful practice. Perhaps it's time for class action to straight out these charlatans.

Business Response /* (4000, 9, 2013/07/10) */

A response was sent to Mr.[redacted] from Travelers Personal Insurance Legal Services, 7/10/2013. Travelers has conveyed its position to Mr. [redacted] several times. Travelers position has not changed.

Review: The Traveler's Insurance is canceling our policy without appropriate cause. The Traveler's Agent told me that we did not have a specific time to repair damage to our home due to a falling tree. I secured two contractors and one became ill and was not able to complete the work. He gave us back our deposit after almost 4 months. We secured another contractor who gave us several scheduled times but did not come to complete the work. We did finally find a contractor who was able to do the roof and the deck for the allotted money but was only able to do the repairs in phases due to his workload. He is also during additional repairs to the home to keep it up to standards. Travelers is now canceling our insurance because we did not do the work fast enough. There is nothing in the contract that indicates a timeframe, and the estimater who came to review the repairs told us we did not have to hurry to complete them.Desired Settlement: We do not want our insurance canceled.

Business

Response:

A respnse was sent to [redacted], February 4, 2015.

"We completed a review of our policy records and we found a letter was sent to you on August 24, 2013 which indicated the chimney of your home was in need of repair. (copy of letter included with the response). In the letter, we requested that you contact us within 60 days to let us know your intentions for correction the condition noted. Subsequently, when we had not received proof of reparis or a response, on November 18, 2014 we sent youa notice of non-renewal of your policy."

Contact information was provided with this response to [redacted] to contact Travelers if they wish to discuss further. However, Travelers was unable to locate a record or request for additional time to complete the repair prior to the cancellaiton date of January 7, 2015.

Review: The terms of my homeowner's insurance policy clearly stated my annual premium, which was then increased by roughly 60% without my knowledge or consent. I did not discover the premium change until I received a notice from my mortgage company that the escrow balance associated with my mortgage was deeply in the red, resulting in the need to significantly increase my mortgage payment to cover the difference. At that point, the increased premium had already been in effect for six months. Travelers has refused to honor the original agreement, and has also refused to reimburse to the escrow account the money that they took in excess of the agreed upon premium.

Account_Number: XXXXXXXXX XXX X

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like Travelers to honor the agreed upon premium ($733) for my homeowners insurance policy for the current policy period, and refund the excess ($523) to the escrow account from which it was taken.

Business

Response:

Business Response /* (1000, 5, 2013/06/17) */

A response was sent to Ms.[redacted] on June 14, 2013 from Travelers Glens Falls Business Center. An explanation was provided as to the factors involved for the basis of the premium increase. Ms. [redacted] was notified of the increase when she was sent her continuation declaration page. Another copy was provided with the response.

Consumer Response /* (3000, 7, 2013/06/19) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

The company may have acted within the bounds of the law, but their behavior was clearly unethical and their lack of interest in helping resolve the concerns of a long-term customer was distressing. I have ceased doing business both with Travelers and with Geico (as Geico was the company who subcontracted our homeowners' policy to Travelers.

Review: This company dose not professionally treat or compensate the other party that their insureds inflict pain and suffering on post accident. And they are a Company that thinks it is above the LAW when it comes to paying the claims of the injured parties, including when it involves children. So if your the injured party of a Travelers Insured driver, get a really good Law Firm and don't take their BS and sue them right from the start.

Desired Settlement: DesiredSettlementID: Refund

To honor the original agreements of the settlement, you know what I mean Mrs [redacted].

Business

Response:

Business Response /* (1000, 5, 2013/05/07) */

A response was sent to Mr. [redacted]s attorney on May 7, 2013 from Travelers Denver Colorado Claim Office. Please refer Mr. [redacted] to his attorney.

Review: An open letter to Mr. [redacted], The [redacted] of Travelers Insurance,

I hope you saw this picture by now. I choose to use my house the protest against mistreatment by Travelers insurance. Travelers Insurance mishandled our claim and treated and treating us with disrespect.

By now we know, that our picture is circulating in the [redacted] Travelers office and beyond. In addition, we are getting a lot of support from the neighbors, the [redacted] Office, the [redacted] Representative Office, and the [redacted] Commerce Department.

We been grossly mistreated by Travelers agents, case handlers and employees in our August 6th, 2013 Hail and Wind damage claim. We even filled Revdex.com report in 2013. 450 days later, the case is still open and Travelers is doing all possible to derail and delay the appraisal process. Initially, Travelers, against all rules and regulations, refused to start the appraisal process. After I repeatedly invoked the process, Travelers try by all means possible to derail and postpone it. In doing so, Travelers many times has broken the [redacted] rules and regulations of insurance process. Many times the case handlers spoke to me and threatened not to pay money, no mater what the outcome of the appraisal will be. "Travelers will not pay, no mater what", he said. This is as absurd as it gets.

As well, the case managers and agents mistreated me and my family many times on this case. We are always treated with disrespect like a second class citizens. If I call to request the information, the case handler always says "On Friday you should get the answer". And this has been going on for a while. (even we are clients since June 2013, and pay our bills in time)

The storm was very bad and nationally publicized as one of the strongest and largest hails in the USA. It was up to 2 inches in diameter. We live in a twin home in [redacted], **. Every house in the neighborhood got new roof, siding, windows, etc. My next door neighbor of the twin home: siding, roof, windows, sunroom were just replaced. Both our twin homes are build by the same company, from the same materials and at the same time.

Can you answer me a question: "Taking all info into account, what do you think the most likely damage is for my home?" I can give you the answer: "They are insured with a different company." It just not understandable why Travelers are treating their clients so bad?

The other question I have, "Given my case, how many senior citizens (that can not defend themselves) are being mistreated by Travelers insurance?"

How Travelers is conducting the business is totally unacceptable. The company, should be prohibited to do business, at least in [redacted].

Travelers caused us a lot of moral and emotional pain, in addition to economical value of the home, lost time and opportunities (due to this I was not able to take an international assignment).

Will we get a fair treatment, or will Travelers Insurance Corporation will be allowed to brake the [redacted] Insurance rules and regulations and walk over its citizens and residents rights.

If you want to get details about our case, please see information below:

Travelers insurance case #[redacted] DOC File [redacted] Name: [redacted]Desired Settlement: Replacement of the roof, siding, sunroom and the bathroom window that was damaged by hail and wind storm 450 days ago. A fair treatment by Travelers Insurance; Timely Appraisal Process; Fair Treatment During the Process.

Business

Response:

A response was sent to Mr [redacted] from Travelers, on November 14, 2014 which outlined the results of a reinspection. The bottom line, a supplemental payment will be made for the sunroom, and a separate claim will be opened for the bathroom window and a payment to be made.

Review: I have my owner insurance policy #[redacted] with Travelers since 1999. I requested a premium review on 9/22/14 and it resulted in a 40% reduction, or $728. According to Traveler's representative, [redacted], this was due to "old" system information and will be corrected going forward. This over billing has been going on for most of the policy duration of 15 years.Desired Settlement: I would like to receive a refund for the over payments for at least the past 5 years, since the replacement cost would not have gone up significantly in the past 5 years. 2014 reduction $728 X 5 years =$3,640.00

Business

Response:

“Based on Travelers receiving a Virginia Department of Insurnace complaint, a

response was sent to Mr. [redacted] on 10/13/2014 from Travelers [redacted] Business Center.

Review: TRAVELERS DID NOT GIVE ME THE FAIR MARKET VALUE FOR MY CAR. WHEN I ASKED WHERE THEY GOT THEIR FIGURES FROM, THE CLAIM AGENT IGNORED MY REQUEST. HE DID NOT STATE WHERE HE GOT THE FIGURES FROM ALTHOUGH I INQUIRED SEVERAL TIMES AND FELT THAT HE HAD NOT ADEQUATELY REVIEWED MY CASE, AS HE VERBALLY STATED, WHEN I SPOKE TO HIM ON THE TELEPHONE. ALTHOUGH I HAD NOT ALTERNATIVE I DO NOT BELIEVE THAT TRAVELERS DEALT FAIRLY WITH MY DAMAGED AUTO AND UNFAIRLY TOOK MY CAR IN EXCHANGE FOR A PALTRY AMOUNT OF MONEY. HE WAS VERY RUDE AND HAD NO COMPASSION BECAUSE HE REFUSED TO LISTEN TO MY COMPLAINT.

Product_Or_Service: CAR INSURANCE

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: No settlement requested - for

I WOULD HAVE RESPECTED TRAVELERS IF THE LAST PERSON I DEALT WITH HAD A LEST SPOKEN TO ME AND NOT AT ME AND TREATED ME WITH SOME RESPECT. THIS IS A VERY POORLY RUN AGENCY AND THEY SHOULD BE REVIEWED FOR WHAT I CALL UNDER HANDED TACTICS JUST TO OBTAIN A SETTLEMENT - THEY JUST WANTED TO GET IT OFF THEIR BOOKS! ESSENTIALLY, THEY STOLE MY CAR.

Business

Response:

A response was sent to Ms [redacted] on 4/15/2015 from Travelers:Travelers

aims to indemnify its customers with a fair and accurate [redacted]) when a vehicle is deemed not to be repairable. After reviewing the

valuation and local market information with the total loss handler, we

believe the settlement extended by Travelers to be an accurate assessment of

the value of your vehicle.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: They did unfairly deal with me and my concerns were never addressed properly. My advice is that they not deal in auto insurance since they are incapable of truly and honestly helping the insured.

Sincerely,

Business

Response:

A response was sent 4/29/2015 as follows:

"My

apologies that you feel Travelers response to your complaint was unacceptable

and unfair. However, Travelers stands by

our [redacted] settlement, and our claims handling practices during the course of your

claim.

Review: The Travelers Home and Marine Insurance Company refused to pay $500 deductible for my car that was damaged in the accident that was not my fault.Desired Settlement: I would like to be reimbursed an amount - $500 - that will cover my deductible.

Business

Response:

A response was sent to [redacted] on August 18, 2014 from Travelers Alpharetta GA Claim Center as follows:

"This letter is to follow up on our conversation from August 12, 2014 in which we discussed your concerns regarding The Travelers Home and Marine Insurance Company’s (hereinafter referred to as Travelers) inability to recover your $500 deductible. This deductible was incurred due to a September 21, 2013 accident involving a vehicle that opened their car door into your vehicle in a parking lot. The insurance carrier for the other vehicle did not accept liability for the loss and you filed your damages under the collision coverage of your auto policy.

Travelers conducted an investigation into the loss and determined that you were not responsible for the accident. This was based on the police report, points of impact and statements obtained. However, the other insurance company found you to be at fault for the accident for improper passing. Intercompany arbitration was then filed to resolve the dispute between the carriers and to attempt to recover the amount paid on your claim. On May 2, 2014 Travelers received a decision from an arbitration panelist. The panelist stated that in your statement you admitted to seeing the other vehicle stop and put on their lights to indicate they were going to let out passengers at the entrance to a grocery store. The panelist ruled that more care was needed by your part while passing. They ruled that you were 75 percent at fault for improper passing but did place 25 percent negligence against the other party for not taking more care when opening their car door.

Due to the fact you were placed as being majority at fault for the accident by the arbitration panelist, we are not able to recover any amount paid on your claim by you or the policy. During our discussion you asked for the other carrier’s information to give them a call to discuss their decision to deny liability from the onset. I provided that information to you for your reference."

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Thanks to Revdex.com engagement in this matter, to my surprise, I have noticed that the panelists fabricated

my statement during arbitration meeting which

I was forbidden to attend. I have never made the following statement:

‘admitted to seeing the other vehicle stop and put on their lights to indicate they

were going to let out passengers at the entrance to a grocery store’.

Those are

unacceptable actions and I request to review this matter in order to

stop this mistreatment. I will truly appreciate your help in taking the next step. Please let me know what the next step

should be to resolve this conflict.

Sincerely,

Business

Response:

A response was sent to [redacted] on 8/29/2014 from Travelers Atlanta Claims Center.

Travelers position remains unchanged since the first response on 8/18/2014 to this complaint. Travelers attempted to subrogate the other insurance carrier for the damages paid on behalf of [redacted] policy but the other carrier denied liability. Due to conflicting liability positions, inter-company arbitration was filed. The arbitrator ruled that [redacted] was the majority at fault for the accident based on information sent in by both carriers. The inter-company arbitration does not change our assessment of liability, but the decision made by arbitration is binding and final.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Travelers, Inc. deliberately fabricated my statement in order not to reimburse my expenses. I request a proof of the following statement: "seeing the other vehicle stop and put on their lights to indicate they

were going to let out passengers at the entrance to a grocery store".

Sincerely,

Review: My car was involved in an accident in may 2014.I received back letter saying that they planned to add the person that was driving my car to my policy. I called that same day to drop my policy because the person that was driving does not live with me so they can not be added. I was told that I just needed to fax in his ID with address of his residence and he would be removed so I did not have to cancel my policy. So I faxed in the I'd and made my payment on the 10th of June. After I made my payment I received a not her letter. I called in on the 28th and was told a in he would be removed. At this point I don't trust anything I've been told. I decided to go with another insurance company. I called to cancel my policy. The next day I received a bill for $400 and something dollars. So I call in again on July 21st. And ask why I received a bill when I cancel my policy before it was do. I was informed that they never took the other driver off like I was told. I explained that I faxed in the I'd as requested. I was told that the underwriter rejected the id. I asked why was I never informed of this and I felt that this is because I canceled my policy. I was told to fax the I'd again with a light bill or something of that nature. Explained that the Driver is unemployed and lives with his mom so he does not have any bills. But He Does Receive Child Support statement s. I was told to send that with the I'd again. I did this on the 22nd of July called back on Thursday the 2 5th was told by [redacted] that she would pro rate it back to the 28th of June because I was told he would be removed. When I stated that I was filing a complaint she then said that she was not going to fix my account and would not transfer me to another manager. I have since called back twice and they will not transfer me to another managerDesired Settlement: I would like them to cancel the bill. I paid my last payment in full on 6/10 and my due date for July was on the 20th. I canceled on July 14th so I should not have a bill. Only after I canceled they are trying to say they are not removing the other driver. No money was paid on the claim so I don't understand other then discrimination against me and the other driver. My bill was always paid on time and I faxed in every document they asked for.

Business

Response:

A response was sent to [redacted], August 1, 2014 from Travelers Spokane Washington Business Center as follows:

"Thank you for your recent inquiry to Travelers

through the Revdex.com. We

appreciate the opportunity to address your inquiry.

First,

please accept my apologies for your recent experience with Travelers. We pride

ourselves on delivering the best customer experience and regret not meeting

those expectations.

In

your correspondence, you mentioned our decision to add [redacted] as a

household member and our decision not to remove him from your policy based upon

the documentation we received. Based upon statements that were made to our

claims department regarding his use of your vehicles and his acknowledgment of

residency at your home; [redacted] was added to your insurance policy.

Regarding the information needed to remove [redacted] from your policy; I

apologize for any inconsistency you received in our requests for documentation.

Regrettably, the documentation we have received does not sufficiently support another

residence for [redacted].

We would be happy to review our decision again if you have

additional documentation to submit. You

may submit either a property lease agreement which was already in place, signed

and notarized prior to the time of the loss or a utility bill for the months

leading, including and following the date of loss in the name of [redacted].

Additionally, we would like to see verification [redacted] has either a non-owned

auto policy or a personal automobile insurance policy.

While

I understand and empathize with your disappointment with our current procedures,

I cannot alter your policy at this time. Please feel free to contact me by mail

or telephone using the information above, or via e-mail."

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I received an email which is below from the company saying somehting different. I was told that even after I send in the utilty bill that they still might not change the policy. Now that I have contacted the company to let them know that I will send in the utility bill they are now reqesting that he has insurance with another company. Every time I turn around it is something different with the compnay that they need. By contract law when they accept my payment in full on 6/10/14 in the amount of $88 my account was paid up to date in full. And since I canceled my policy before the next due date of 7/20/14 I should not have a balance. And from the records of the company they added [redacted] on 6/28/14 and I was told he would be removed on 6/29/14. I canceled my policy on 7/14/14 so there is now way I have a balance.

copy of email from copany

Review: False and fraudulent insurance claims , Identity theftOn 02/04/2014I had received from Travelers insurance subrogation [redacted], dated 12/16/2013. No description of accident, with request to pay them $ 5518.57. I did send fax and e-mail to [redacted] (fax ###-###-#### , email: [redacted] and have not received any respond. I'm Commercial Truck driver and sometimes accident is happening with us . I explained to [redacted] that I do not know your client [redacted]". Please see pmy e-mail and same time I send the fax too.""reference to clime #[redacted] NSunday, February 9, 2014 10:18 PM Mark as Unread Flag this messageFrom: "[redacted] [email protected] Headers Printable ViewDear [redacted]Reference to your letter received on 02/08/14.First of all I do not have any idea about the clime [redacted] Secondary who is [redacted] ? Did I committed any crime ? I never met that person in my life.What kind of investigation? I'm not aware about. What you mean our investigation reveals? Did you ever ask me any questions? Did you ever send me any note? Should be correct if I mention that my investigation reveals that your client is serving to convey false statement against me. Do I know him? In order to ensure proper processing please remit the amount to following address, your letter stated. Why ? Do I look foolish ?What is it, some scam ? The letter I received missing detail description. Probably someone give you wrong information about me. I'm sorry to repeating myself but I do not know your client."" and so on...At this time I received claim from FCI( Financial Claims INC) . I spoke with agent name Sam and he told me that I was involve in some kind of accident on 12/16/2013 in Brooklyn, NY. Once again I denied accident and claim itself. I was driving truck in Illinois at that time. Easy to check.Desired Settlement: Insurance company has department which is responsible for investigation. Insurance must investigate this clime . I'm ready to cooperate with them. I do have all the proofs that I was on the road at that day. Anyone can contact my employer, I have log book , I have bank statements . On 12/18/2013 I had truck accident in [redacted]L, was coming from [redacted] , so it is impossible for me to be at same time in [redacted] I had few surgeries at the hospital in [redacted] and still under the treatment. I thought this clime is scam , but then I received from [redacted] and I realize that someone stole my identity. Travelers Insurance client Leonid [redacted] deserves strong punishment . I'm requesting reimbursement 10 000$ for mental stress/depression, identity theft , fraudulent insurance claims and all the inconveniences cause by Travelers Commercial Insurance Company and liar client [redacted]

Business

Response:

A r*spons* was s*nt to [redacted] on 6/3/2014 from Trav*l*rs M*lvill* Claim C*nt*r, outlining th* fact that th* polic* r*port includ*d his nam* and v*hicl* information, so Trav*l*rs b*li*v*d h* was involv*d in th* loss of 12/16/2013. Trav*l*rs att*mpt*d contact by phon* and mail to obtain a v*rbal stat*m*nt. sinc* no r*ply was r*c*iv*d from [redacted] Trav*l*rs coll*ctions v*ndor was r*tain*d to assist in th* r*cov*ry of paym*nts mad* on b*half of our insur*d. during th* r*cov*ry proc*ss, Trav*l*rs r*c*iv*d additional information from [redacted] confirming h* was not involv*d, and th* coll*ctions r*qu*st was clos*d, and a closing l*tt*r was s*nt to [redacted].

Review: We had water damage to our home's soffits and facia. The damage was occurring in three areas. The repairs cost over $2,400, and our insurance had a $1,000 deductible. Travelers claimed that the water damage was caused by wind driven rain, and this was not covered in our policy. However, the actual damage was caused when heavy rain overflowed our gutters and entered behind the damaged soffit. I appealed their decision on September 12th. Their letter stated I would have a response in 13 days from receipt of our appeal. As of Oct. 14th, we have yet to have response from them.Desired Settlement: I would like Travelers to pay the $1,400+ as part of their legal/contractual obligation.

Business

Response:

A response was sent to Ms. [redacted] on October 16, 2013 from Travelers Morristown NJ Claim Service Center:

"We

have received notice from the Revdex.com of Wallingford,

Connecticut today concerning a complaint that you reported to them. The complaint advises that you filed an

appeal with our company with regards to your water damage claim on September

12, 2013 and did not yet receive a response.

Please be advised that the company does not have a record of having

received your initial request for review.

A copy that was included with the complaint has been forwarded to the

panel for their response."

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,