Travelers Companies, Inc.

Review: My car was involved in a hit & run while parked. When I filled my claim they told me they canceled my full coverage last October. No reason can be provided. No accidents or tickets. This notice is the only letter that cannot be pulled up online in my policy documents. They stated that there was no lienholder on file to notify. They sure didn't have a title on file for my 2013 [redacted]. Now I am unable to even use the passenger side of my vehicle & plastic is keeping the interior from the weather.Desired Settlement: I want Travelers to honor the agreement made when I added the car to my policy. I also want a real reason as to why full coverage was canceled & why this one document cannot be found online.

Business

Response:

A response was sent to Ms. [redacted] on September 17, 2014 from Travelers [redacted] Business Center...

"Travelers conducted a thorough

review of your automobile policy and can confirm that physical damage was added

to your 2013 [redacted] in error effective January 14, 2013. Your policy had

been ceded to [redacted] Facility effective November 1, 2012

and a notice was mailed (a copy is included with this letter) to you on

September 9, 2012 advising we were no longer offering physical damage coverage.

Your renewal documents also reflected that there was no physical damage

coverage as well.

Review: I got a travellers home insurance policy on the house I just Boputght. The sellers at one time had built a small shed behind nthe garage. They want a gutter and down spout put on the shed. The shed is made out of about 20 dollars worth of scrap wood. And I live in [redacted] where we have been burried under a ton of snow. I am a disabled veteran and fixing this problem under ideal conditions would be tough. I am dealing with a flat roof on my house as well as a dozen other more pressing problems and they are cancelling my insurance because I can not get a down spout put on a 20 dollar shed. I did not refuse to make the repair I just ask that I have more time to make them. they said no.Desired Settlement: For under writters to understand risk management. That maybe having a disabled veteran risk personal in jury to fix a 20 doallar shed when the rest on the house is at risk may not be a wise choice.

Business

Response:

A response was sent 3/9/2015.A review of the files indicates that on March 3rd [redacted] Insurance Agency documented receipt of the proof we were seeking for repairs and the policy has been reinstated, without any lapse in coverage. Just one question to Mr. [redacted] is to please verify the year his house was built, and contact information has been provided in this response letter for him to contact Travelers.

Review: My auto policy (# [redacted]) was canceled on 4/13/2015. Since I have about 20 credit cards and several gift cards, I requested a refund check instead of card credit through my insurance agent [redacted] on 4/16/15.

On 5/1/15, I have not received the refund and had to call Travelers. I was told that they have issued the refund to my credit card. They provided me with the last four digits of the card I used for original purchase, and I could not find the card. I think I've already canceled the credit card/ discard the gift card. I asked if they could reverse the transaction and issue me a check. The answer is NO. I was total that I need to wait for 7-10 business days for them to do some research so that they can let me know the complete card number. The problem is I could not find the credit/gift card, and even if I know the full card number, I've no idea which bank I should call. I've no idea why they could not reverse the payment and issue me a check. I have been with Travelers for several years and even right now I am still using their home insurance. This time I do feel disappointed about their customer service,Desired Settlement: A refund check is expected ASAP.

Business

Response:

A response was sent to Mr **, 5/18/2015 as follows:

"We have been contacted by the RevDex.com on your behalf, concerning the above noted policy. They have shared your

statement regarding the refund that was due as a result of the cancellation of

your policy. I appreciate the opportunity to address your concerns and provide

some additional clarification.

Review: Travelers agreed to put me on monthly payment agreement the call was recorded and first payment was made. But my account saying I still need to make full payment.Desired Settlement: Continue the monthly payments and honor the agreement.

Business

Response:

A response was sent to Mr. [redacted] 1/30/2015:

We have thoroughly reviewed our policy records and I can confirm we updated

your billing to continue monthly payments as was agreed to when you spoke with

our representative on January 16, 2015. I am sorry for the delay in this

billing change but see that this information was given to you on January 22,

2015, the day after you contacted the Revdex.com.

Review: First complaint Mr. [redacted] is a Independent Agent representing Travelers Insurance Co. Policy #XXXXXXXXXX. Mr. [redacted] is NOT working with Bayou Title & myself in delaying the closing of my property. Funds are being delayed because Mr. [redacted] is not responding in a timely manor. Bayou Title, my wife [redacted] and myself has been unable to get Mr. [redacted] to submit the proper documentation to complete the closing process. At this time the closing process has stalled because of Mr. [redacted] & Travelers negligent behavior. It's has been over thirty (30)days in delaying the closing due to Mr. [redacted] & Travlers neglect. Second complaint In the effort to renew property insurance at [redacted] St New Orleans, LA XXXXX. Mr. [redacted] has NOT responded to my wife and myself request. Mr. [redacted] stated he would contact me within three (3) days with a renewal quotation, it has been over five (5) weeks and Mr. [redacted] have NOT contact me concerning the policy renewal.________________________________________

Account_Number: XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Not applicable

To have Mr. [redacted] and/or Travelers Ins. Co. contact Bayou Title Co. at (XXX) XXX-XXXX Ms. [redacted] (file # SR-XXXXXXX). All other business transactions will be terminated with Mr. [redacted] & Travelers Ins.

Business

Response:

Business Response /* (1000, 5, 2013/06/17) */

This complaint was responded to on June 12, 2013,by Travelers Flood Service Center based on Travelers receiving the same complaint from the Louisiana Department of Insurance.

Review: I contacted Travelers Insurance in the middle of April to receive a quote because I was thinking about switching over from Progressive. The price was great so I decided to make the switch but not until 5/27/2013. In the beginning of May I found out the company I work for was switching from Travelers to another company. I contacted travelers to tell them the situation and that I wanted to cancel my policy and stay with progressive.They cancelled my policy and asked if I still had insurance on the vehicle which I replied yes. A few months later I get a letter from the DOT saying they are suspending my license because travelers contacted them stating I had let my insurance lapse, which is an outright lie. I feel Travelers is making bogus claims out of retaliation because I didn't stay with their company. I made them aware I had insurance and that there was no lapse in my previous insurance. So now I have to deal with the DOT and try to straighten this out.

Desired Settlement: DesiredSettlementID: Not applicable

I would like to see Travelers stop retaliating against hard working productive people, who maintain insurance policies, just because you don't choose their company.

Business

Response:

Business Response /* (1000, 5, 2013/07/24) */

A response was sent to Mr. [redacted] via email July 22,2013 from Travelers Glens Falls Business Center. The email included the following: "In reviewing your account with Travelers, I see that you had initially made a decision to take out a policy with us effective May 27, 2013. About a week later, you indicated that you decided not to insure with Travelers and we cancelled the policy the same day it was scheduled to go into effect, May 27, 2013. In our conversation, you indicated that in that timeframe, you had never cancelled your policy with Progressive Insurance and that it still remains in effect today.

Per our conversation, I recommend contacting Progressive and have them send proof of insurance to the Pennsylvania Department of Transportation. This should clear up any pending suspension of your license and indicate that you had no lapse in coverage.

We regret the inconvenience this has caused you and we are also sorry that we lost the opportunity to do business with you. "

Review: I am filing a complaint against Travelers Insurance and the collection company they have employed to threaten me with. This is an issue that has been cleared up over two years and now has resurfaced with a new collection company. I have documentation that the claim was frivolous and without merit, however this collection company will not leave me or my business alone. The name of the collection company is [redacted]. The gentleman that has not only been harnessing me but my staff at the restaurant is [redacted]...his number is: [redacted]. I have tries to explain the situation and all I get back are threats against me personally and against my business. He has even gone to the point of calling the restaurant so many times that we have lost customers over it due to lack of service with him taking my employees off the floor for 15minutes at a time. One employee told me that [redacted] is going to "hunt me down and take matters into his own hands." I am to the point of being afraid not only for my safety but the safety of my staff. I have offered a settlement on the bill...even though I truly believe its false of 1500.00 so that the harassment will stop. I am not claiming guilt just want the phone calls and threats to stop. Please help!

Product_Or_Service: Restaurant Insurance

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Please have the collections company stop calling me at my restaurant and home over 20 times a day.

Business

Response:

A response was sent to Mr. [redacted] on Sept 13, 2013 from Travelers Direct Billing Operations Unit, Richmond VA.

We understand Mr. [redacted] concerns surround the validity of the

remaining balance due on the account and the contact you have been receiving

from the collections company.

Let usfirst apologize for the

distress the communications from the collection agency, [redacted]l, have

caused. It is certainly not our

intention that Mr. [redacted] should feel personally threatened by this activity. We will

bring his concerns in this regard to our management staff to be addressed with

[redacted]l.

Review: Travelers has raised my cost replacement coverage based on a agent sitting in his car and reviewing my home. They refuse to work with me in lowering my coverage agent [redacted] with travelers was simply content on letting me go else were rather then working with me. Working in customer service for 5 years myself, I would never let a customer simply change company's as my duty to my company revolves on customers sales and saves.Desired Settlement: I would like a manager in resolutions to call me and work with me on fixing this problem or I will have to go to another company.

Business

Response:

A response was sent to [redacted], July 23, 2014 from Travelers [redacted] Business Center as follows:

"Thank you for contacting our Consumer Affairs Department

through the Revdex.com. We appreciate you taking time to share your

concerns and I am writing today to follow up on our phone conversation from

today.

Review: I have been insured with travelers for a number of years for my company

I have always paid upon receipt and as a one time payment over the years

This I requested when the bill came in June not to renew my policy

I spoke with a representative at your company whom answered my call

I then received two automated messages in the summer regarding non payment

I again contacted your representative whom answered the phone to again state that I was not renewing my policy when it was up

I then received contact from a collection agency

I contacted that agency and stated clearly that this was not a cancellation for non payment I chose not to renew my policy back in June with travelers

I wish not to renew my policy for this business as I stated

I do not owe any withstanding money and do not wish to receive collection notice for nonpayment on a policy I no longer wish to renew

I would like this matter resolved by you so there is no further collection process.Desired Settlement: I wish this matter to be removed from collection process and restore my good name and would like to be contacted regarding same

Business

Response:

We received the Revdex.com complaint, your file # [redacted] – [redacted] out of New York, however, we cannot identify his business insurance policy in our system. We require additional information: Business Name Business Address Policy Number

Consumer

Response:

Review: 11000546

I am rejecting this response because:

Sincerely,

Review: travelers started billing me for services I never agreed to. never signed anything, just asked for a quote

upon calling travelers a rep. told me that they couldnt help meof course and that I had to speak to the agent that wrote the policy BUT he is not available till sometime in JUNE. than I asked if they had a consumer affairs or complaint ph # for me. they gave me a ph# that was disconnected. im very upset over this whole thing. please help...Desired Settlement: I want billing to stop & clear this up with credit bureau. also requesting written apology from someone as to how this happens when you call for a quote.

Business

Response:

Business Response /* (1000, 5, 2013/06/10) */

A response was sent 6/10/2013 to Mr. [redacted] from Travelers Glens Falls Business Center. Travelers has been unable to locate an account or policy associated with Mr. [redacted], name, address or telephone number. We have tried several different methods to search for his information and unfortunately have not been able to locate an active policy or quote. We look forward to working with him directly to resolve his situation. A contact name, and email was provided to Mr. [redacted].

Business Response /* (4000, 11, 2013/06/19) */

Travelers responded via a New York Department of Insurance complaint. Please refer Mr. [redacted] to the New York DOI.

Consumer Response /* (3000, 17, 2013/07/03) */

From:[redacted] (mailto:[redacted]@live.com)

Sent: Thursday, June 27, XXXX X:XX PM

To: [redacted]@ct.Revdex.com.org

Subject: complaint reply

regarding case #XXXXXXXX. I spoke to a mr. [redacted] from travelers ins. regarding my complaint of never buying ins. but getting a bill. he could not finde me in thier system at all. he was supposed to get back in touch with me but so far I have had no response for about 2 weeks or more. I still need for this matter to be resolved. thank you.

Business Response /* (4000, 19, 2013/07/05) */

Mr. [redacted] is with Travelres Personal Insurance and it was explained to Mr. [redacted] that someone from Travelers Business Insurance area would respond to his complaint. As previously indicated, Travelers received Mr. [redacted]'s complaint from the New York Department of Insurance, therefore, please direct Mr. [redacted] back to the New York Department of Insurance.

Review: I bought an insurance policy for auto and rental through their agent (Effective Coverage, [redacted] I was covered from november 8th, 2011 to 4th November 2013 with policy no.[redacted] . My coverage was over-charged to include my wife who does not drive nor have any drivers' lincense. I recently realised this when I switched my policy to another provider.I would appreciate if this matter is looked into, and the over-charged amount I paid be returned.The insurance company is also harassing me and asking me to pay coverage for the month ending 30 November 2013.Thank you.Desired Settlement: I would like to be refunded the excess charges I paid.

Business

Response:

A response was sent to Mr. Aluya on March 21, 2014 from Travelers [redacted] Service Center as follows:

"Thank you for your

recent inquiry to Travelers through the Revdex.com. We appreciate the opportunity to address your

concerns.

In your

correspondence, you have requested we delete your wife, [redacted], as a

driver on the policy effective November 30, 2011.

I have completed a

review of our policy records and find the policy was issued listing you and [redacted]

as drivers on the policy. We received

the signed Quote Acceptance Package with your signature and [redacted]’s

signature. We have no records indicating

you have requested [redacted] be deleted as a driver on the policy. [redacted]

has been listed on the policy as a driver with an International license.

I spoke with your

agent, [redacted] at Effective Coverage, concerning your application process. [redacted] file reflects your automobile coverage

was previously with [redacted] Farm policy lists both of you on the policy.

Mr. Aluya, on

November 14, 2013 the Electronic Funds Transfer (EFT) payment for $177.08 was

returned from your financial institution due your request for stop

payment. There is an earned premium in

the amount of $12.00 owed on the tenant policy number [redacted] This policy afforded you coverage through the

cancellation date of November 6, 2013.

There is an earned premium in the amount of $165.08 owed on the

automobile policy number 9[redacted] for coverage afforded to you through

the cancellation date of November 6, 2013.

We will be unable to

honor your request to back date your change request to remove [redacted] as a

driver on the policy. I apologize if

there has been any misunderstanding regarding your billing account and I hope

this explanation helps you understand the balance due on the policies."

Consumer

Response:

Review: 9965077

I am rejecting this response because:

My wife never signed any policy. Check your record for this, and nobody drives in the USA for 2years with an international lincense.

Review: I added a Kia Rio to my insurance policy last year, received cards paid monthly premiums. When I received a renewed policy the Kia Rio was not added. I called my insurance person, he said he'd look into the matter. Weeks later I get an enormous bill a jump from two hundred plus dollars to a thousand plus a month. Called the insurance person again. Apparently the premium was miscalculated, I'm not exactly sure what the problem was. What I am sure of, is I told my agent if that amount didn't come down, we were changing companies. We have changed companies, better rates. Now we are receiving a bill from Travelers for unpaid fees for six months for $1496.50. We had not had any problems prior to adding the Kia the outrageous bill caused us to change & all premiums were paid prior to this problem. Your assistance in this matter would be greatly appreciated. Thanks, sincerely Kurf FrazierDesired Settlement: Travelers to close account & go away.

Business

Response:

A response was sent to Mr. Frazier, April 11, 2014 from Travelers Spokane WA Business Center as follows:

"Thank you for your recent inquiry to Travelers through the

Revdex.com. I appreciate

having the opportunity to address your concerns in this letter.

Review: They have failed to fix my knee and to provide payment for services provided and a final resolution - they owe me $28,000.00. I can provide documentation and emails to prove my injury still exists and they are trying to use the statue of limitations to _____ me over. They are the worst insurance company I have ever dealt with.

Product_Or_Service: Job injury

Order_Number: [redacted] Account_Number: [redacted]Desired Settlement: Full payment of 28,000.00.

Business

Response:

A response was sent to Mr. [redacted] on 6/18/2015:The response letter included a timeline back to 2012. "Since your rating, we have had multiple emails from you and responded back and tried to resolve this

case with you for $8000 which significantly exceeds the rating you were given by the treating physician.

We never received any report from any physician you may have obtained a second opinion with. We

also never received any correspondence from an attorney indicating you are represented by them yet

many of your emails do refer that you were being advised by attorneys.

We have made multiple efforts to resolve this case with you for more than the value of the rating given

by the treating physician and ultimately the statute of limitations has now run and we are not able to pay

anyhing out on this claim. You were notified many times of our offer as well as the statute of limitation dates".

Consumer

Response:

Review: [redacted]

I am rejecting this response because: this is all lies - they sent me a different letter - I have attached. My message to them is below - they are liars and I have the proof in my emails from them and the recorded conversations I have had with them. They have never tried to settle with me - they have been trying to bullying me into taking the least amount of money as possible.sent today:[redacted] To [redacted]

Review: Due to serious weather related claims, this past winter, Travelers, on short notice, dropped my homeowners insurance. I've been a Traveler's customer since 1991 or before and a graduate of the University of [redacted]. I am a self employed senior ([redacted] / [redacted]) and all of my policies were with Travelers. Despite being assured by adjusters that the two claims in one season were not a problem, and first repairs and more bad weather contributed to further damage. Travelers even fought me on my roof repair/replacement because they said they didn't inspect the roof due to 2 feet of snow but said the water was obviously coming from the roof, as we have no attic, and I should make the necessary repairs. The underwriting reps were rude. I was forced to take a temporary state policy at considerably more cost. I have other media associates who suffered the same indignity from The Travelers!Desired Settlement: I want to have my policy reinstated. Refund for added cost and inconvenience. Redefined claims for catastrophic weather incidents. Return of all discounts for multiple policies, customer loyalty and extra benefits. And, Travelers to be publically fined and warned to change the big attitude to hurt the little, loyal and senior customers. Thank you.

[redacted] www.[redacted].com

Business

Response:

A response was sent to Mr.[redacted] on 11/17/2015.Travelers has reviewed it's records, and it is clear that Mr [redacted] was upset that hisTravelers policy was not

renewed based on loss history. However, it appears that Mr. [redacted]'s concern is focused

on the perception that this action was taken solely due to the weather-related

claims that occurred last winter. This is not accurate. In addition to those

claims, there were two other claims that occurred within the review period for

a total of four. This was the foundation for our decision."

Consumer

Response:

[redacted] - Travelers Home Owners Insurance

Review: [redacted]

I am rejecting this response because: I received the letter from Travelers and spoke with them about this letter. In fact, it is NOT correct by their own admission.

Review: Received unsolicited bill for Business auto policy that I never signed up for. Says I owe 3036 dollars. Of course I'm not paying, but an old person might fall for this.Desired Settlement: They should play by the rules and stop harassing people. Their advertisements of kindness are bs if this what they are doing to consumers who don't want their services.

Business

Response:

A response dated 4/30/2015 was mailed from Travelers on 5/5/2015, the business area was awaiting a reply from the agent. The response is as follows:

"I am writing to you in response to your correspondence sent

to the Revdex.com on April 19, 2015. You stated you received a bill

for a business auto policy you never signed up for.

Review: In March of this year our house endured a chimney fire. To this date, our house has yet to have any repairs done because of the poor management of the insurance company and adjuster. The insurance adjuster has lied numerous times (of which we have documented emails and recorded phone calls), has verbally stated his dislike for having to handle our claim because it is not in his normal jurisdiction, has continually encouraged us to not use the contractor of our choice but to use one of "his" contractors, and has caused significant hardship upon my family due to the failure to work within a timely manner. Furthermore, our home has continuously deteriorated because of the lack of repairs as well as our health including the [redacted] of my son and my allergies which has lead to a cyst in my sinuses.Desired Settlement: It is my desire to not only have these repairs completed within a very timely manner but to also have items replaced that have again absorbed smoke odor because of the untimeliness of repairs. Furthermore, it is our desire to be compensated for the hardship endured with increased electrical and gas expenses because of the enormous hole in our wall and house (heating and air conditioning), as well as complete repair of our flooring and electronic items that were not repaired properly.

Business

Response:

A response was sent to Mr. [redacted] on 7/2/2015 as follows:

"You

filed a claim due to damages sustained as a result of a fire/smoke loss on

March 22, 2015, as a result of a chimney fire. We received the claim on March

22, 2015, at 2:41 pm and contact was made on March 22, 2015, at 3:15 pm to

discuss the facts surrounding the loss. Due to the home being uninhabitable,

due to the amount of smoke, we coordinated with you all to set you up in a

hotel until the inspection could take place. The adjuster set an inspection

time with you for March 23, 2015 at 1:30 pm. At the time of the inspection, Mr.

[redacted] chose to stay in the home while the rest of the family stayed at the

hotel. The adjuster reviewed the property and discussed the scope with you and

your contractor to get an agreed scope as to what needed to be done to clean

the home and remove the fire damaged material to rid the home of the odor. The

adjuster also approved an additional 2 weeks of Additional Living Expense for your

family to remain at the hotel until this work could be completed. The

contractor’s then advised Mr. [redacted] that no one could stay in the home during

the cleaning process; therefore, he then joined the family at the hotel.

Review: Cancelled policy on 11/16; sent email to affirm the same on that date. Requested proportionate refund amount of premium paid for ($816) in the amount of $678.

Was advised refund processed 12/4. Contact [redacted] to confirm the refund, advised they have no received it.

Contracted Travelers on five (5) separate occasions to inquire to the status of the refund. Every time, I was told it is in process and it takes from 2 business days to 5. It is now ONE MONTH since I cancelled the policy ([redacted]) and I have yet to receive the refund.Desired Settlement: Refund of $678.00 at once.

Business

Response:

A response was sent to Mr. [redacted], 12/17/2015 and it was confirmed that his refund was credited to his [redacted] account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, Travelers should have resolved this matter the first time I requested assistance, not the 11th and not due to the fact we had to contact the Revdex.com.

Sincerely,

Review: My company, [redacted] Inc., has had all of our business insurance-including auto insurance, from Travelers Insurance through [redacted] and [redacted] for years. We have always paid our bills and kept our account in good standing. On January 8, 2013, our technician was getting ready to head to his first service call in our company car when he realized it was missing. Assuming it had been stolen, he called the police. Many hours and phone calls and angry customers later it was discovered that the car was actually towed due to lack of insurance. Many phone calls later I came to find out that, although we had been paying Travelers for auto insurance on this car each month, their underwriter never reported it to the DMV. We lost three customers, and approximately $1800 in service revenue, that day who had been waiting for service calls and finally called other companies when our technician was unable to get to them. The cost of the towing and storage at the impound lot, which we were forced to pay, was $199.90. We were also forced to rent a car for our technician to use while Travelers cleaned up the mess that they had created, and that cost us $234.35. Then, we lost another half day of service revenue, or about $600, when our technician had to go to court to fight the ticket that we had received for not having insurance on that vehicle. Most importantly, this incident has severely damaged our reputation as a reliable service provider. This all came after months of billing issues and awful customer service that we had overlooked because we had more important things to take care of. Travelers has fully admitted that they are totally at fault in this matter, yet they refuse to reimburse us any of the related costs, including our out of pocket expenses that we only had to pay because of their error.

Product_Or_Service: Auto Insurance

Account_Number: [redacted] BA

Desired Settlement: DesiredSettlementID: Refund

I would like Travelers to reimburse us the $2,834.25 that we are out due to their error.

Business

Response:

Business Response /* (1000, 5, 2013/06/22) */

A response was sent to [redacted] on 6/21/2013, from Travelers Select Account Underwriting. After careful review of our records, unfortunately Traveler's would not be able to cover the rental, towing and ticket expenses that were incurred based on the original endorsement received from the agent and sent in our processing center.

When it came to our attention that the endorsement request was incorrectly transposing the vehicles to be added and deleted from the auto policy we immediately set in motion actions to amend the endorsement to reflect correctly the vehicles to be added and deleted.

In addition, we cleared the suspension notice [redacted] had received as soon as the amending endorsement was processed.

Consumer Response /* (3000, 7, 2013/06/28) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Travelers has no offered me any settlement, nor have they offered any explanation for their position that it is my responsibility to pay for their error. All their response did was admit their error and reiterate the fact that they feel I should have to pay for it. The fact that they corrected the problem AFTER it cost me money, hurt my company's reputation, and I spent a day on the phone trying to get the root of the problem, does nothing to address the fact that none of this should have ever happened in the first place and that my company was forced to pay for their company's incompetence.

The facts remain the same. I paid them for a service. They led me to believe that they were providing this service. They failed to provide this service. I was force to pay money, waste time, lose customers, and suffer damage to my reputation because of their negligence. Their response to my complaint, which is the first contact I received from Travelers at all since this happened almost 6 months ago, failed to even address the most basic of my complaints against them.

These expenses occurred only as a direct result of their failure to provide the service I had paid them for., therefore these expenses are their responsibility.

Business Response /* (4000, 9, 2013/07/15) */

A response was sent to Ms. [redacted] on July 8, 2013 from Travelers Underwriting Department. In response to her recent letter; we apologize if the initial letter was not clear. After careful review of our files Travelers has determined that there was no error on our part. Travelers processed the changes exactly per the initial request that we received from the agent. When it was brought to our attention that the change request sent to us was incorrectly transposing the vehicles to be added and deleted we immediately corrected it. While we certainly empathize with Ms [redacted] for the inconvenience and financial loss this has caused her we want be clear that there was no error on Travelers' part.

Review: I received a mail out containing a [redacted] card for $20. Activation of the card required that I call for a quote. After spending an hour total on the phone, I was denied activation because I accidentally said that I had 2 roommates, despite the fact that my roommates both moved out last month. The representative said that I was lying and refused to complete my quote.Desired Settlement: I would like a $20 gift card to [redacted]- which is what was advertised.

Business

Response:

A response was sent to [redacted], July 23, 2014 from Travelers Spokane WA Business Center as follows:

"Thank you for your recent inquiry to Travelers through the

Revdex.com. We appreciate

the opportunity to address your inquiry regarding the promotional gas card you

received in the mail.

Review: My husband and I got an online quote for one year of homeowners insurance from Travelers (Agent was [redacted]) for $757. We paid with our credit card for coverage from June 2012 through June 2013. A month after our policy was in effect, [redacted]/Travelers sent us a bill for additional premiums of $100+ claiming that they had to increase our coverage. I called them and said we do not want more coverage and will not pay their bill. They continued sending us monthly bills, each increasing with added service charges, but we did not pay. In May of 2013 they sent us a cancellation notice effective May 23, 2013 because we did not pay their additional premium. At that time I obtained coverage through another company. Travelers turned us over to their collection agency (The [redacted] Corporation, [redacted]). We continuously receive collection letters and collection calls from this collection agency. Because [redacted]/Travelers cancelled our coverage a month before the policy period ended, the $757 we paid at the start more than covered the 11 months they did insure us. I called [redacted]/Travelers in March 2014 to ask them to stop calling and sending collection letters. I spoke to an agent named [redacted]. He looked at our file and said I should email proof that we obtained new coverage when they cancelled us (I emailed to [redacted].com). He said once they received my proof, we would possibly even receive a refund. I just want them to stop calling, sending collection letters and hassling us. They are hurting our credit.Desired Settlement: I want the collection calls and letters to stop. I would like a refund if we are due one.

Business

Response:

A response was sent to [redacted] on August 29, 2014 from Travelers [redacted] Business Center.

Regarding the inspection, when a policy is issued we

routinely inspect the homes to confirm the dwelling features and to make

certain that the policy limits are sufficient to protect the home in the event

of a total loss. The report we received

from the company that inspected your home indicated the replacement cost of the

home was higher than the coverage you carried. Travelers does require the homes

they insured to be covered at 100% of the replacement cost. Due to this

requirement your coverage was adjusted accordingly effective July 25, 2012 per

the prior notification we mailed to you.