Travelers Companies, Inc.

Review: After I obtained insurance on a rental property I own, I recieved a letter stating I had lose shingles on my roof that needed to be repaired in 30days or they would cancel my insurance policy. They sent this to my PO box that I don't check regularly during a time when I was moving my primary residence. When I received this and called them letting them know it couldn't be done in time, but it would be done very soon, I asked them what to do. They said have the repairs done (which were not very specific in my notice at all) and then send before and after pictures and the invoice. I did all that within a few weeks and when I submitted my information they would not reinstate my insurance. I cannot believe the poor notice with lack of repair details, the unreasonable means and time frame of their communication, and the fact that I paid for all the work and then would not be given insurance. Something seems very wrong with this service and ethics.Desired Settlement: I want my insurance reinstated with the original contract price immediately.

Business

Response:

A response was sent to [redacted] June 26, 2014 from Travelers [redacted] Business Center as follows:

"Thank you for your recent inquiry to Travelers through the

Revdex.com. We appreciate

the opportunity to address your concerns.