Travelers Companies, Inc.

Review: I submitted a claim with travelers. The agent asked me to provide a written statement from the witness that saw the accident. I contacted the guy that seen the accident and provided a recorded video of the driver who hit my car confess that he did hit my car. After providing all the evidence the agent still declined my case without a you explanation. I was poorly treated and now I am stuck with the damages to my car.

Product_Or_Service: [redacted]Desired Settlement: DesiredSettlementID: Replacement

I would like the minor damages taken care of

Business

Response:

A response was sent from Travelers 5/21/2015 as follows:

"I am writing in response to the

inquiry we received concerning the above captioned claim. We regret that Ms.

[redacted] is not pleased with the claim handling process or the liability

determination.

This claim

was reported to Travelers by Ms. [redacted] on April 27, 2015 and was immediately

assigned for investigation and handling.

An initial statement was taken from the Travelers’ Insured driver, "[redacted]", on April 27, 2015. An initial statement was also taken from Ms. [redacted] on the same day.

In your

initial statement, Ms. [redacted] stated that she was backing from a parking spot

and the impact occurred between her vehicle and Mr. [redacted] vehicle. She stated

that she was all of the way out of her parking spot, stopped and ready to put

her vehicle into drive and move forward when she felt the impact. She did not

state that she ever saw the vehicle being driven by Mr. **. She stated that

there was one witness to the accident, but she did not have the information for

that witness. The damages were scratches to her rear bumper. She provided three

close up photographs of the damage.

In his

statement, Mr. ** stated that he began backing out of his parking spot. As he

was backing, he saw Ms. [redacted] vehicle in motion and, after coming to a

full stop, the impact occurred. Mr. ** states that he was more than half of the way out of his parking spot when he

stopped and the impact occurred. The impact to Mr. [redacted] vehicle was the rear

bumper, although the vehicle did not sustain any damage.

On April

29, 2015, it was communicated to Ms. [redacted] that liability would be denied as

this was a word verses word situation in which both versions of the facts of

loss differ and Travelers must support our insured in the matter. We regret

that the conversation regarding the liability decision escalated. We spoke with

Ms. [redacted] father, and discussed in detail the reasoning behind our

liability determination and her options for repairing thru your insurance

carrier and recovery options, subrogation and arbitration, that she might have

with them.

On that

same day, she contacted Travelers back and provided us with the name of a

witness, ‘**’. We contacted the witness and he informed us that he did not see

the accident. At which time we advised Ms. [redacted] of this development and

reiterated our initial liability decision.

On May 1,

2015, Ms. [redacted] contacted Travelers again and provided the name of another

witness, ‘[redacted]’. We attempted to reach this witness several times and were

unsuccessful. We then reiterated our liability position again and advised Ms.

[redacted] that if the witness came forth and was able to provide valid

information, we would take it into consideration into our investigation.

We regret that this unfortunate

accident occurred, however we feel that we fairly investigated the claim and

reached an impartial liability determination, to include a timely investigation

of the facts and a review of all available evidence.

Should you

have any further questions or concerns, please do not hesitate to contact me."

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The boss at [redacted] told travelers they will have the witness reach our once he gets there. [redacted] did reach out and travelers rejected my witness statement advising that they didn't believe that was an actual witness and told me I wasn't telling the truth and made up the witness, which wasn't true. I have recordings of the person that hit me saying he never to travelers that he didn't hit me. The** said that travelers just didn't want to pay out the claim

Sincerely,

Review: We have been with Travelers Insurance for over 30 years. We submitted a claim to Travelers Insurance to repair a roof due to storm damage, the second claim in about a year. They have sent adjusters to review the roof damage. Both claims were rejected and they stated that they were not due to storm damage and that it is due to wear and tear. However, other houses on the street (including both neighbors on each side of my house) have been approved for roof repair due to the storm damage. We are requesting assistance from the Revdex.com to look into this as we have been Travelers for over 30 years and had only previously submitted 1 claim during this time. Your review and follow up with this situation is greatly appreciated.

Product_Or_Service: Home Insurance

Account_Number: Policy #[redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Repair of roof.

Business

Response:

A response was sent to [redacted] on 7/17/2104 from Travelers Rancho Cordova CA Claim Center as follows:

"This letter will serve as a response to your complaint dated

7/7/2014 for the above referenced claim.

I am a manger in the claim center where the loss was handled and I have

reviewed your request and the claim file.

Review: My business was due a refund of over $10,000 since Jan. 14, 2014. After countless voicemails, and only 2 returned voice mails, I was told to expect the refund check in the mail the following week. It has now been 3 weeks. My final contact was on Mar. 7, 2014, leaving yet another voice mail. All other representatives at Travelers continue to send me to the representative, S[redacted] who is the one who does not return my calls.Desired Settlement: A full refund sent to me by March 18, 2014. I am not seeking interest at this time

Business

Response:

An email response was sent to Ms. Martinez, 3/19/2014 from Travelers St Louis MO Premium Audit Unit, as follows:

"Hello Ms. Martinez, I did some checking on the

status of your refund and have confirmed that your refund in the amount of

$13,385.50 will be mailed out tomorrow. "

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Selma Martinez

Review: Not taking seriously a request for diminished value of motor vehicle after crash

I live in [redacted] and only recently found out that I was entitled to Diminished Value of my vehicle after being rear ended on April 2012 in [redacted]. I am being told by [redacted] that her manager is looking into my case as live in [redacted]. Really should not matter where I live when an adjuster can get them any information they need expediently. My vehicle incurred $5000 damage and was fixed but the damage has Diminished the value of my [redacted] by approximately $3000 dollars. My claim #[redacted] has the information of the accident. The Reps of [redacted] came to the crash site and admitted to the officer that their driver was at fault. I feel left out to dry because I am not native to **.Desired Settlement: All I wish is the amount of Diminished Value that I am entitled to from Travelers Ins without getting the run around or being treated as a mn ( my manager doesn't know how to proceed)or worse yet a second class citizen.

Business

Response:

A response was sent to [redacted], December 18, 2013 from Travelers [redacted] Claim Center as follows:

"The [redacted] Insurance Company, hereinafter referred to as Travelers, received your

inquiry on December 18, 2013. Thank you for taking the time to contact

Travelers and offer us your perspective on the diminishment of value to your

vehicle, the 2006 [redacted]. In response to your inquiries, we have reviewed

your claim and offer this letter as our response.

I

apologize for the delay in addressing your request; there was no intention to

make you feel like a second class citizen. Unfortunately, they delay was

unavoidable. We had to research whether the laws of your residence of [redacted] would apply or if the laws of the accident state, [redacted], would apply.

Diminishment

of value is determined on a case by case basis.

Several factors are taken into consideration including, but not limited

to, age of vehicle, mileage of vehicle, overall condition and parts usage in

repairs. We regret this unfortunate

incident occurred; however, we must decline your diminished value request of

$3000.

At

this time we have countered your demand of $3000 with an offer of $875. We have

received your documentation and will review it for consideration. Once our

review is completed, we will contact to you to bring this claim to resolution.

If

you have any additional information which you feel may change our position or

that you would like us to consider, please let us know immediately. We thank

you for your cooperation in this matter."

Consumer

Response:

Review: [redacted]

I am rejecting this particular response because:

Their offer of $875 was low but because I was not seeking for something that I wasn't entitled too I have accepted an offer from them of $1000

I am sorry that I had to go to this length to have someone pay attention and deal civilly with my legitimate claim. The insurance industry, as well as others, are so eager to take our payments but not so eager when it comes to fair compensation. There was also no mention of $3000 at any time from me. If I could find a replacement vehicle in the condition and with the mileage mine had prior to being rear ended for $10000, I would Gladly buy it.. Below are excerpts of emails I have kept on file so that you know that my word is my bond:

Date: Thu, 19 Dec 2013 01:47:25 +0000

From me to [redacted]---

[redacted], I went to [redacted] and [redacted] and both offered me between $7000 - 7200 for my 2006 [redacted] with 118000 kms (72000 miles)..

[redacted] salesman [redacted] offered this price for Trade on a 2011 [redacted] with 58800 kms (36.5k miles) and an asking price of $29000 .

Below you will find what the [redacted] prices would have been for my car. This was taken from [redacted] Site.

You will also note that the minimum difference is Approx $2000 so your first offers of $650-875 are extremely low.

From [redacted] / Unit Manager / Auto

[redacted],

I understand your concerns over the trade-in value offered on your vehicle. Typically, dealerships would not list and sell a vehicle for $2000 less than retail value due to an accident. The damage your vehicle sustained was to bolt-on parts, outer body panels; there was no damage structural or mechanical in nature. Typically, [redacted]s resale value is minimally impacted by prior losses. I took a cursory look at [redacted] and they show a 2007 [redacted] with 152,000 km listed for $15,995. [redacted] retail value of this vehicle with all options selected is $13,900. That is $2000 above retail value. [redacted] shows the average asking price with 128,611 km as $14,766. I seriously question the accuracy of the dealerships pricing and valuation.

Review: During July August 2013 Travelers started soliciting me to sign with them homeowners insurance they learnt somehow that my policy is due for renewal and started calling and writing me trying to invite to switch insurer. I was stupid enough to call and during phone call lasted more than 1.5 hrs the Travelers agent asked me a million questions about smallest details about my house square footage, number of garages, roof material, number of bathrooms, kitchen countertop material etc. after I answered all those questions they E-mailed me the price of $1472.00 for one year policy. Few days later the Travelers agent called, confirmed the policy price and asked to sign for the policy starting from 08/29/2013. I told him that I need time to think. They called me 3 or 4 more times until I agreed to switch my homeowner insurance from [redacted] to Travelers. During last call I paid full amount of $1472.00 for 1 year policy over the phone by credit cards. Travelers sent me a letter signed by President of Personal Insurance [redacted], which congratulated me with becoming a Travelers customer and included review of my policy confirmed the 1 year price of $1472.00 and explained that the price is based on full rebuild of my house for the cost of $461000.00. Two month later on 09/23/13 I received a letter from travelers, which informed me that based on Travelers agent #[redacted] review the estimated cost of replacement of my home was increased from previous $461000.00 to $601000.00. And another month later on 10/16/2013 I received from Travelers reviewed policy, which included price increase by $388.00 to $1914.00 for even not a full year policy. This is outrageous act of cheating they solicited me to switch insurance, but soon after I signed with Travelers they increased my policy by more than 26%. This is exactly type of deceiving policy which causes American people to hate insurance companies. I cannot call it any different than attempt to steal my hard earned money. That Travelers agent estimation of rebuilding my house was at least twice of what real price of building house like mine is in [redacted] the maximum cost would not exceed $300000.00 and anyone can buy new house like mine in my area for about $350000.00. The suggestion that building house like mine would cost $601000.00 is ridiculous and dishonest it is not in [redacted] or [redacted], it is in [redacted]. Just now two new houses are being built on my street and both of them cost less than $400000.00. This estimation and based on it Travelers review of my policy is fraudulent. My attempt to contact Travelers was unsuccessful: first time when I called I could not find anyone who would talk to me about Travelers standing by original estimation, which I already paid in full. Travelers agent who answered the phone promised me that customer service manager would call me, but no one called. I called again on 11/06/13 and talked to lady named [redacted], she told me that she is the highest level manager and a policy setter at Travelers, but she also refused to stand by original estimation. On my question why Travelers did not have original estimation correct she told me that this is Travelers policy to give customer preliminary estimation and get them signed for the policy and review the policy later, when it is too late and customer already has paid policy in full and cannot terminate it. But no one told me that my policy would be reviewed and increased by more than 26% when I signed with Travelers. I think that this is deceiving and fraudulent policy and federal insurance supervisory bodies should look into that policy, stop it and protect customers interests from such a predatory practice.Desired Settlement: Travelers will stand by original price for my one year policy of $1472.00 and cancel policy price increase by $388.00

Business

Response:

A response was sent ot Mr. [redacted] on 11/18/2013 from Travelers [redacted] Business Center:

"Thank you for your recent

inquiry to Travelers through the Revdex.com. I appreciate

having the opportunity to address your inquiry in this letter.

Review: My parents home was insured with Travelers for quite some time. They have both recently passed away. While we have been going through the Estate process I was notified that the policy was being cancelled due to them being notified that the property was vacant. I immediately called them to verify who had notified them since it was neither my attorney or I who had called them. They said that they received a phone call regarding the property. My estate attorney and I became extremely concerned and wanted to know who had notified them since my attorney had not yet had the chance to do so. They would not verify that with us since our names are not on the property. I don't understand how they can speak to someone regarding the cancellation, but will not speak to me, the executor of the Estate. I asked them on several occasions how they could talk to someone regarding the policy who is not authorized. They had no response. My family's privacy was broken and I can no longer trust them. Not to mention they will talk to a complete stranger about the policy, but not my attorney or me, the executor of the estate? I am just appalled. I feel that is a very serious problem that must be dealt with. Not to mention my attorney also faxed them death certificates and estate documents to prove I am the executor, and they still would not speak with me, but they will talk to a stranger about my deceased parents policy. How horrible. Is there any way that this company can be investigated for that? Even supervisors at Traveler's have been very rude and difficult to me. My parents are deceased and this is how they treat someone who is handling the Estate.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to have this investigated please.

Business

Response:

Business Response /* (1000, 5, 2013/08/07) */

We respectfully request an extension to this complaint to 8/14/2013. Travelers Glens Falls Service Center did reach out to Ms. [redacted] for additional information, and more research will be required before Travelers can respond to Ms. [redacted].

Business Response /* (4000, 8, 2013/08/15) */

A response was sent to Ms. [redacted] on 8/14/2013 from Travelers Glens Falls Business Center. the response included the following: "First, again please accept my condolences for the loss of your parents last year. In reviewing your policy closely, I see that we received a call on April 13, 2012 from [redacted] Our records indicate that in that call, we were advised that your father, [redacted] had passed away and that Ms. [redacted] was looking to take care of the outstanding bill on the account. Additionally, our records indicate that we advised we could not provide any specific information related to the policy as Ms. [redacted] was not listed on the policy. When this information was disclosed by Ms. [redacted] we initiated a transaction that set your father's policy up for cancellation.

I want to apologize again for the difficulty you have encountered to date in understanding how this information was brought to our attention and the subsequent action that was taken on your father's policy."

Review: My local insurance agent contacted me via e-mail ([redacted] of [redacted]) regarding a suggested increase of home insurance coverage. After some communication I agreed to the increase in coverage with a yearly premium increase of $153.00/year. The Agent told me via e-mail when I asked if there was anything else I need to do "No, you do not need to do anything else. I've processed the change effective today" This lead me to believe the increased rate would be billed to my escrow account (this is how Travelers has obtained payment from me for the past five years). When I got a bill in the mail from Travelers I was a bit confused, but thought because it was a mid-policy change maybe I have to pay the bill now. I went to www.[redacted].com, made an on-line account and payed via on-line check (my checking account at [redacted]) on April 18th, 2015. The on-line page indicated a payment pending status at this time. I went back to www.[redacted].com a few days later and a "paid in full" status was indicated. A reasonable person would assume that all is well... not the case. May 1st I received a letter from Travelers "We're writing to let you know the online payment you made for $72.00 on 4/21/15 was returned by your bank. As a result, we have updated our records to show the unpaid premium for the amount of your online payment" I checked again at www.[redacted].com and noted the status is paid in full... I did not have an option to pay anything. I assumed at this time [redacted] paid the bill out of escrow and did not process the on-line transaction (as it would be a double payment). On 5/5/2015 I received another letter from Travelers now indicating my unpaid balance is $78.00 (a $6.00 service change has been tagged onto the bill for late payment). I went on-line again, www.[redacted].com account shows all is payed... So I called the [redacted] Agency located in Dryden, New York. They ended up calling Travelers, [redacted] called me back with what they found. [redacted] stated that Travelers processed the on-line transaction, stated the account number (for the checking account) was incorrect. [redacted] also stated the bill appeared to be paid. I paid $78.00 via my check card ([redacted]), I also complained about the $6.00 service charge added to the bill... [redacted] stated they could not remove this charge. In short, I paid this as I am worried Travelers could cancel my insurance policy... this in turn would put my mortgage into foreclosure as insurance is required per my mortgage agreement. Summing things up; $6.00 will not break me, it is the principle. Be clear as to billing practices up front; they send me a bill every year for this policy, and I file it as my bank gets the same bill and pays for it via my escrow account. Maintain the on-line site, pending payment and payment paid are simple to update. E-mail or call me if there is a problem, and explain the problem (i.e. We could not process your payment as the account number provided was incorrect.)Desired Settlement: I would like an apology and the $6.00 service fee returned to me.

Business

Response:

A response has been sent to Mr. [redacted] from Travelers 5/8/2015:Mr. [redacted] will be receiving refund check of $6.00.

Review: I contacted Travlers Insurance on 4/04/13 and asked them NOT to renew my auto policy. I found out on 4/16 my acct will be drafted for $851.94

I contacted Travelers on 4/04/13 and told them I did NOT wish to renew my Auto policy, policy # XXXXXXXXX XXX X. They require 5 or 6 business days notice in order to not proceed with a draft. I notified them on 4/04 and the draft is not due to come out until 4/18/13. That is more than 6 business days. The Travelers employee ([redacted]) said she was sorry to hear this and told me she would connect me with my local agent. At that point, I feel like I have done due diligence to give them sufficient notice to NOT draft funds out of my account. Today, while talking with my auto agent, he tells me that Travelers never stopped the draft, and that they will attempt to draft $851.94 from my checking account on 4/18/13. I do not have and will not have sufficient funds in the account on that date. It will take 3 business days for me to transfer in the sufficient funds, and this will be too late. My point is, I followed their guideline of giving them adequate notice to NOT renew my policy. They have dropped the ball and did not stop the automatic draft. Not only will my account be debited $851.94 on 4/18, I will be charged $35 for having an overdraft. This may even affect my credit rating, of that I am not sure.Desired Settlement: I want an apology from Travelers. I have contacted them twice now and all they say is that they are sorry, but the draft cannot be stopped. Why can't it be stopped? And I certainly want to be reimbursed for any and all penalties and fees that are charged to me on behalf of their negligence.

Business

Response:

Business Response /* (1000, 5, 2013/05/01) */

A response was sent to Mr. [redacted] on April 18, 2013 via email from Travelers Glens Falls Business Center. The Travelers Representative discussed with Mr. [redacted], requesting a copy of the statement where he incurred a stop payment fee and the Representative will handle getting him promptly reimbursed for the charge.

Review: My Ex-Wife is living in my home and filed a claim on the house. We are both on listed on the insurance policy (I own the house and have both the deed and mortgage is only in my name). The insurance company came out and looked at her claim and paid her 100% of the max of the policy without contacting me even though this is a breech of contract (any check based on the policy MUST have both of our names on it as the policy is in both our names). Again throughout this practice I was never once contacted to let me know there was 10K in water damage in the house I own. I contacted travelers on other business and that is how I found out about the claim. When I got a copy of the claim the claim showed there was damage of 4K to clothes (they got wet and apparently couldn't be washed so travelers paid for new ones. The Ex also kept everything off the floor and in either trash bags or ), and 4K worth of dog medicines (which are all in water tight containers so I'm not sure how those were ruined either). I told travelers that and they said they would look into it but did nothing. I also found the whole thing odd as if the basement flooded there would be more damage than in 1 room (the basement is flat so the entire basement would be wet) and the ex complained to me 3 weeks before she filed the claim the water flooded and then it randomly flooded again 3 weeks later? I lived in that house for 4 years and only had water issues 1 time when the power was out all night (causing the sump pump to turn off) and it was a downpour the entire night. Furthermore every house in the neighborhood with a basement flooded that night. According to Travelers there were no other claims the night that she claimed to have water damage. So the entire thing sounded like a sham to me, however Travelers did not investigate as they didn't want to admit that the entire case was handled improperly and they should not have given her the check to begin with. At the end of all this I have a damaged house, Travelers canceled my insurance plan, and she got 10K.Desired Settlement: I want Traverlers to fix their policy so that doesn't happen to other people. Furthermore I want the claim fully investigated as the whole thing is odd. My personal insurance (renters) has gone up because of this false claim as it is now on my record even though I have nothing to do with it except for owning the house.

Business

Response:

Mr. [redacted], Good Morning......Travelers cannot identify a homeowners policy number in your and your ex-wifes' name. The address and phone number provided do not come up in our policy system search. Additionally, without your ex-wifes' name we cannot identify a claim number. Please proivde her name, a policy number and a claim number so that we can properly identify what Travelers office will need to respond. Thank you.

Consumer

Response:

Review: [redacted]

Here is the requested information:

Review: I called debating the validity of the engineering report and the experience of the EIT. Along with the fat he turned in a faulty report, that didn't even look at the door that was messed up and didn't mention that the area the house was lower, shouldn't move due to all the piers that were in place (while avoiding good pictures in the area as well). I was told that it wasn't about that, it was that the flow test showed that there was no loss in water through my hole and it was probably just a small hole in the top of the line somewhere. I said the but the plumber told me that test can be wrong due to the static test that was just preformed minutes ago. At this point I was talking to Mr. Brooks boss [redacted] he "had never heard of anything like this" but agreed to send the plumber back out to prove me wrong/make me happy. Well neither happened. The plumber found that I was losing about 2% of all the water going down the drain in my kitchen (which happens to be the area my homes foundation is failing to be stable and has a lower elevation than the rest of the home)I waited for them to call me up and say oh we are so sorry we will get this fixed ASAP! WRONG AGAIN!!! Denied again. This time I called to ask why it was denied. Completely different story. This time it was all about the engineering report didn't show there was enough movement to prove damage to the foundation. We had already discussed the faulty Engineering report provided by [redacted] came back to my home to talk to me and told me again that it was hole in the "top" of my pipe that didn't leak during regular use which is a absolute bold-faced lie since the second flow test proved this to false (its kinda why the test was invented)To wrap up Scott Brooks Lied to my face multiple times. Mislead and redirected my claim to cover a bathroom that would payout a fraction of the settlement cost to travelers compared to tearing up my kitchen to repair the actual problem in my home. He was backed up by [redacted], who claimed to know nothing of how a flow test worked or even what an EIT means. I feel this is a criminal act and plan on fighting it every way possible. I suppose its time to take off from work and pay my own engineers and lawyers all why I should be focusing on my Wife and my two small baby girls.This is the worst experience I have ever had with a service I have paid for year after year after year...Desired Settlement: I did not have the room to finish my complaint can I i email youI would like my claim to be accepted and my plumbing fixed.

Business

Response:

Based on the fact Travelers is in receipt of a Texas DOI complaint from Mr. Maxwell, a response was sent 4/16/2014 as follows:

"The Travelers Home and Marine Insurance Company has reviewed your

concerns in regards to claim [redacted]. We

have spoken over the phone on May 8th 2014 regarding those

concerns. As part of the resolution we

have opened up a new claim, [redacted] which is assigned to a new adjuster [redacted]

Trevino. You previously had specific concerns

over a possible plumbing leak and issues with the foundation. [redacted] is currently working with you to

identify third party experts to fully investigate these claimed damages and to

provide a second opinion. The

investigation is currently underway. "

Review: I have been a customer of Travelers home owners insurance since Jan 2006 when I purchased my home. April 16, 2011 my home was damaged in a tornado and Travelers paid less than $35,000 on the claim. this was my one and only claim to my home owner's insurance. I live in [redacted] where tornados are not very common. I was notified today Jan 8, 2014 by my mortgage company that my insurance policy would not be renewed when it expired on Jan 17, 2014. I contacted Travelers and was told that they processed a letter to me on Dec 16, 2013. I told them I never received it but even if I did once you subtract two weeks for the holidays it still doesnt give me enough time to try to find other options. Travelers say that because I do not have car insurance with them my policy will not be renewed. Travelers only offer liability coverage in the state of [redacted] and I need full coverage as I am still making payment on my only vehicle. I contacted several other insurance companies and was told that due to the loss from the tornado that I would not be able to be covered my home at this time.Desired Settlement: I think it would only be fair for a company that I have paid consistantly for 7 years to continue to provide me with coverage until I am able to find comparable coverage.

Business

Response:

A response was sent to [redacted] January 14, 2014 from Travelers [redacted] Business Center as follows:

"Thank you for your recent

inquiry to Travelers through the Revdex.com. I appreciate

having the opportunity to address your inquiry in this letter.

Review: After a hail storm that was tracked and reported by the [redacted] we had Travelers look @ our roof @ our next door neighbors suggestion. They had damage & their insurance was paying 95% of a new roof. Our subdivision has been none stop new roofs being completed 2 weeks before our claim & still to this day in December are being taken care off. Our in-laws live 1 block over, had the same previous maintenance on their wood shake shingles as we did. Now they are receiving a new roof paid @ 98% from their insurance. Miraculously our house had a magical umbrella over it and Travelers determined that the roof was repairable because it was only a minor area that was damaged. We received about $400 (after you take deductible & reimbursement - we had the roof repaired right after storm, and depreciation (completely understandable with a 20yr old roof). Coincidentally a neighbor 1 block over had Travelers too. No repairs or new roof on their house yet their next door neighbor had a new roof installed (paid by their insurance). They must be lucky like us & had a magical umbrella cover their house as well, but my guess is they got a substandard settlement from Travelers just as we did. If they send [redacted] for your claim you can bet Travelers is going to come out ahead and you will get pennies for your claim. From the Engineers opinion the hail damage of 9/5/13 didn't warrant a full replacement.That's what we get for maintaining our roof.Extremely disappointed with them and no surprise we are in the process of finding a new provider.

Product_Or_Service: Home owners Insurance

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Request the $4500 additional funds for roof replacement (which has been quoted for $6300 for complete job - never expected 100% on a 20 year old roof) but you can't tell me that the other 37 houses in the same development (most with new roofs) received some how substantially more damage then our roof did. Especially since our neighbor next door had their roof replaced with only $1100 out of pocket cost to them.

Business

Response:

A response was sent to Mr. [redacted] 12/19/2013 from Travelers [redacted] Claim Center.

Travelers assess damages to each claim individually, although neighboring properties may have also experienced damage during a weather event, that damage is unique to each property and must be addressed as such. Your wood shake roof is 20 years old and is original to the home. The roof is reaching the end of its useful lifetime. The roof sustained damage due to a hailstrom on 9/5/13. The damage to your roof was assessed by the terms of your policy as outlined above. We pay to replace a roof when the damages warrant a full replacement.

We received your claim for hail damage on 11/11/13. Prior to filing the claim there were repairs made to the wood shake roof. Our adjuster inspected your property on 11/13/2013. During the inspection she found it prudent to involve an engineer to assess the reparability of the wood shake roof. An independedn experienced Professiona Engineer registered with the [redacted] inspected the property on 11/13/13 and later provided a report with his assessment of the roof. That report advised that the roof was repairable. There was adidtional hail damages found over and above the repairs that have been made to date. He provided recommentdations for repair of the remaining hail damage on the roof. The estimate was prepared based on the recommendations in the report. The estimate was prepared in good faith based on Travelers inspection findings and the engineers recommendations. The window screen cost and installation has been included in that estimate.

Your estimate includes a column for deprecitaion. The depreciation, up to the amount you actually spend, may be claimed when the work has been completed and documentation (ie, invocies or cancelled dchecks) has been submitted. Please send this documents to Travelers office by mail or facsimile. This will help Travelers validate the amount of the expenses for related repair(s). As outline din your policy, it is important tha you must notify us within 180 days from date of loss that you will be making a claim for the depreciation. Travelers may need to schedule an appointment to review your completed repairs prior to releasing the depreciation payment.

Consumer

Response:

I am rejecting this response. Yet again, with a blanket response. We are still not pleased with companies adjuster or their paid engineers findings. As their finds are beneficial only to keeping money for the company and serving those whom pay for there service. Independent appraiser who is not paid by the company has different findings. Travelers has been clear that we must proceed by expending our time & money to receive independent appraisers, then they seek and independent & if they don't agree they are sent to a third individual. So we are paying them for coverage & have to pay more money to seek the coverage be paid? Not a good business practice. Heads up to Travelers, 6 of our friends and family are currently cancelling their policies with Travelers since we have told our story to them. They don't want this kind of treatment.

Business

Response:

A response is not being sent to Mr. [redacted], Travelers position remains unchanged.

Review: On 3/6/2013 I was injured at work and sent to Urgent Care for treatment. I didn't have the claim number for Traveler's at the time of treatment and was required to provide my primary insurance. I was charged my normal co-pay twice at Urgent Care and twice at my PCP related to the injury. I attempted to have the billing corrected and charged to Travelers as advised by my claim adjuster. I received several calls from Nextcare and my PCP billing department stating they weren't able to contact the claims adjuster from Traveler's in regards to my claim and had to bill my insurance. I spoke with a supervisor at Travelers and was informed that I had a "no touch" claim since I didn't lose any wages. I attempted to email Traveler's customer advocacy to expedite my complaint and get the billing fixed to be reimbursed and never received a response. I attempted to contact someone today in regards to my complaint and the lack of customer service and was told there was nothing she could due but email someone to see if they would respond.

Desired Settlement: DesiredSettlementID: Refund

Refund all co-pays and insurance payment made by United Healthcare in regards to claim # [redacted].

Business

Response:

Business Response /* (1000, 5, 2013/04/11) */

An email response was sent to Mr. [redacted] from Travelers Phoenix AZ Claim office on 4/1/2013. His copies of receipts of the co-pays were received by Travelers and have been processed. Mr. [redacted] should be receiving reimbursement for these co-pays totaling $100.00.

Consumer Response /* (3000, 7, 2013/04/15) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Traveler has failed to process claims from Nextcare and my primary care physicians as promised. Both providers were paid by my insurance United Healthcare.

Business Response /* (4000, 9, 2013/04/23) */

A response was sent to Mr. [redacted] on 4/22/2013 from Travelers Phoenix AZ Office.

The response recapped the phone conversation with Mr.[redacted].He provided the information on his primary care provider- Multi Specialty Physicians.

This provider did not submit any billing related to his compensation injury to us.

They will be submitting the billing information so we can process these.

Also Next care has been paid for the 3/12 visit on 4/5/13 and the 3/6 visit on 4/12.

In conversation with Mr. [redacted], there were no other outstanding issues that need to be addressed for his claim.

Review: Travelers increased my auto insurance premium from $729 to $1068 in one shot!!!When I called the company, they said that I was not considered a 'Safe Driver' because of a moving traffic violation and the rates in my area also went up. When I asked to break down the amount that was increased because of the traffic citation or the premium increase in the area, they refused to answer that telling me that it is a 'proprietary information'.I have been with Travelers for 17 years and have not made a single claim. So, such arbitrary increase in insurance premium (or secret method of calculating premium) prompts me to look elsewhere. Travelers, you are nothing but a bunch of looters!!!Desired Settlement: I would like to know exactly how much of the increase in my premium ( a 47% increase in premium) is because of my loss of 'Safe Driver Advantage' and how much is because of increase in the rate of premium in my area as they claim. This is NOT a 'proprietary information' as the customer representative claimed. As a consumer, I should be able to know what I am paying for.

Business

Response:

A response has been sent to Mr. [redacted] on October 25, 2013 from Travelers [redacted] Business Center:

"I am aware that your premium increased significantly and can

understand that this is upsetting to you. It can also be frustrating to be told

that we are unable to provide you with the level of detail that you expect when

it comes to our methodology for rating policies. I would like to provide you

with information that may provide better insight for our approach.

Review: My car was deemed totalled by travellers Insurance. There were 2 cheques issued for this purpose. One to my bank and another to me. The cheque issued to the bank hasnt reached the bank for over a week and when I called and emailed the company to follow up on this matter, no actions were taken and no one has responded to me. The second cheque issued to me did not process as the bank said that when they tried to collect the funds, the funds werent available. This has caused numerous inconveniences to me as it was one of their client that rear ended me and this insurance has failed to honor their client.My correspondance was made with [redacted] from travellers insurance

Product_Or_Service: insurance

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want them to expedite the process and be more proactive in retrieving the funds assigned to me. It is outrageous to see how they take peoples calmness for granted.

Business

Response:

Business Response /* (-10, 9, 2013/08/02) */

A response dated 7/24/2013 was sent to Mr. [redacted] from Travelers Total Loss Unit Dallas Claim Service Center. An explanation was given for the two checks issued in settlement of his claim, and that a financial institution sometimes holds checks for 5 days, however, Travelers has confirmed both checks were processed and cashed.

Review: I changed my Insurance company from Travlers to [redacted] for my home,car and renters insurance as I was moving and the renters insurance was to high. I spoke to them in May 2014 concerning the renters and car. They wouldn't adjust the payment to a lower amount being I was no longer be in a 4 bedroom house and was moving to a one bedroom studio so I told them I was changing insurance companies. My house insurance is in an escrow account. However, I've received a notice from a collection agency telling me I have a balance of $40.39 according to [redacted] and my lender, I should have received money back from Travelers being [redacted] paid it in full August 2014 although, I had coverage from Travelers through December, leaving a two month balance that should have been returned to me.Instead their charging me.I want to know how can this be when the insurance is covered in my escrow account. Not to mention Travelers had repeatedly confused accounts the entire time I was insured by them. Constantly tellimg me my home insurance was not paid. Which ended up being another account. Quite confusing.According to the collection agency the account number for my house is [redacted]. And this Account [redacted] but I'm not sure what they both are, either did the collection agency.Desired Settlement: I would like a resolution to include my refund ASAP. And would like the harrasing collection calls to stop.

Business

Response:

Travelers attempted to contact [redacted] by telephone on January 7, 2015, to obtain additional information, however, a letter was also sent January 7, 2015 to request that same information....

"I’m

sorry we weren’t able to speak by phone today, however I wanted to follow up

the message I left you with a brief note. Upon review of your account, the

renters policy cancelled effective July 23, 2014 and the amount of $40.39 requested

from collections is the earned premium. I see that you have a home with us as

well for a residence in [redacted] that is still active

and in force. If you have moved coverage for this home, what was the exact date

you took out replacement coverage? With this date we can make any needed

adjustments."

Consumer

Response:

Review:[redacted]

I am rejecting this response because: The notice of intent to cancel Travelers Insurance was sent by [redacted] as well as my lender concerning the cancellation of Travelers and both parties believe that there should have been a refund rather than a charge. I have notified Travelers that I will send them the date that the home insurance was enacted to prove that they once again the owe me money and should not be charging me.Sincerely,

Review: Due a refund from Travelers for workman's comp. policy.Desired Settlement: Want the company refunded monies owed.

Business

Response:

A response was sent 4/2/2015 to Mr. [redacted] as follows:"This is in response to your request to the RevDex.com regarding the delay of your final audit for the policy period of

12/05/13 to 12/05/14. While the audit

information was received 12/29/14, unfortunately we did not determine that

additional information was needed until 2/24/15.

Review: We purchased insurance on our new home through Travelers as of May 30. They said we would be contacted by an inspector that will "estimate replacement cost" on the home. By the end of July, we had not heard anything from an inspector and received an insurance cancellation notice for August 31 with the reason, "we have been unable to complete a required physical inspection of your home." Upon calling my agent and Travelers directly, they said they would have the inspector contact us, which they did the following week. As of August 19, Travelers changed the reason for cancellation to the need for a new roof and gave us until August 31 to have a new roof put on.Well, I've been trying to get estimates for a new roof and am going to put on a new roof, but cannot possibly do it in 12 days. Furthermore, they pretended the inspection was for replacement value and not a "risk" inspection. I am very upset with Travelers for their misleading and unrealistic practices which put my house, mortgage, and family in jeopardy while setting up an environment hostile to acquiring insurance from another company. They care more about their risks than they do about people.

Product_Or_Service: Home Insurance

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I am more than willing to work with Travelers to address their risks and request more time to do so.

Business

Response:

A response was sent to Mr. [redacted], September 4, 2013. It included the following: "I reviewed the information which was submitted when the policy was issued and found that the roof was estimated to have been replaced in 1994 (approximately 19 years old). When it was discovered upon inspection that the roof of the home was close to 30 years old and showing signs of needing replacement, it was determined the home was not eligible as a result, as Travelers' current eligibility guidelines require the roof to be less than 20 years old unless it is constructed of 'lifetime' materials (i.e., slate, tile).

I would like to apologize for any inconvenience related to the cancelation of the policy as a result of the age and condition of the roof. Based on my review of the home inspection, we certainly would be willing to re-consider providing coverage for your home once the roof is replaced. "

Consumer

Response:

The company claimed they tried to reach me on the phone to respond to this complaint. I never received a call, nor was there a message on the answering machine or voicemail. The letter basically stated that this is the way they do business and so did nothing to address my complaint.

Business

Response:

Clarification from Travelers Business Center, this was from a 9/11/2013 response:

"As previously stated, I did, in fact, attempt to contact you

at the phone number we were provided of ###-###-[redacted] last week. When I called,

a young child answered the phone and I asked if you were there and if I could

speak with you. They said you were not, and as they sounded very young and were

difficult to understand, I did not attempt to have them relate a message to

you.

As previously stated, based on my review of the home

inspection, we certainly would be willing to re-consider providing coverage for

your home once the roof is replaced.

Again, if you are planning on having this completed in the

near future and are interested in continuing your coverage at this time, I

would welcome a call from you so we can discuss options further."

Consumer

Response:

Review: I have three policies with Travelers Insurance - Homeowner, Personal Article, and Automotive. On 1/4/13 I called Travelers to pay my personal article insurance and informed them of my change of address. I realized that they still had my previous address listed and wanted them to update their system with the current information.On 3/22/13 I received a letter from the state informing me that my car insurance has lapsed. On 3/23/13 I called Travelers to find out why I received a lapse notice when I have not received any information that my insurance was due. The Travelers representative informed me that they still have my old address in the system. When I told them I had informed them previously of my change of address they said that my other policy is really with Geico and not Travelers so my information was not updated in their system. I informed them that the bill I receive says Travelers, the representatives I speak to say they are from Travelers, and the payments I make go to Travelers. I said I would think that if I changed the address that the change would be applied to all of my insurance policies. They informed me that too much time had passed and that this was not their fault and there is nothing they can do. I always pay my bill on time and in full. I informed them to look at my payment history and asked them to reinstate my policy. They said they will not reinstate my policy and that this lapse will be on my record. I feel they are at fault and that I should not be penalized and charged more for insurance because of this situation.

Account_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Replacement

I would like for my automobile insurance to be reinstated at the current policy price and for the lapse in insurance to be stricken from my record.

Business

Response:

Business Response /* (1000, 5, 2013/04/08) */

A response was sent to[redacted] on 4/5/2013 from Travelers' Knoxville Business Center. A review of the file shows[redacted] called Customer Service on March 25, 2013, and[redacted]'s policy was rewritten with no lapse in coverage, effective December 10, 2012.[redacted] paid the policy in full on March 27, 2013, therefore, her complaint has been resolved.

Review: My car was hit on 10/22/2013 in the parking lot of [redacted]. The police called [redacted] towing company to pick up my car . I took pictures of my car while it was being towed. The insurance comapny called me and asked who did I want to make the repairs. The insurance company told me that they had a contract with [redacted] collision. So I decided to go with them. The insurance company and my self was on three way giving [redacted] collision permission to pick my car up. I have a 2013 Chry 200. I purchased my car November of 2012. [redacted] collision called [redacted] towing to pick up my car. On Friday 10/25/2013 I went to sigh papers so that [redacted] could start the repairs. A man name [redacted] took me outside and showed me a scratch front center on the trunk and a mark on the door on the passenger side. He told me that the scratches was there when they got my car he said they were pre existing mark. I told him that my car did not have any marks prior to getting hit. [redacted] said he would call [redacted] from the insurance company. I called [redacted] and told him that my car did not have any marks prior to it getting hit. He wnt to see the car and told me that he was not going to cover the damages. He advised me to call the towing companies. I called [redacted] towing and spoke to Mr. [redacted]. Mr. [redacted] told me to have the Insurance company call them. [redacted] fro [redacted] said he would have [redacted] towing call me. [redacted] gave me an estimate of $538.00, they said they did not have a problem doing the repairs as long as some pays for it. I sent [redacted] from travlers pics from my phone of the door. I did not take any pics of the trunk. [redacted] claims since the marks were not here at the time of the accident that hey are not responsible. I did not get paid for wages lost. Mr. [redacted] said because I was not in the car at the time of the accident. I was called on Friday at aroung 3:00 form travlers telling me that my car was repaired and that I had to return the rental car. I had death in my family.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like for my car to be returned to me the same way it was before it was hit while being parked in the Parking lot at [redacted]. I don't beleive that this is being handled correctly and I should not have to pay oout of my poket for the repairs. I called [redacted] Towing yesterday. [redacted] has not returned my call Mr. [redacted] from [redacted] towing was suppose to go see my car yesterday. I did not hear any thing from them yet. What should I

Business

Response:

A response was sent to Ms [redacted], November 18, 2013 from Travelers [redacted] Claim Service Center:

"[redacted], hereinafter referred to as Travelers, received your

inquiry on November 15, 2013. Thank you for taking the time to contact

Travelers and offer us your perspective on the damages to your vehicle, the

2013 Chrysler 200. In response to your inquiries, we have reviewed your claim

again and offer this letter as our response to the additional damages you are

claiming to your vehicle.