Tree Pro's

I am always happy with the services tree pros provideThey have taken care of my trees for several years

Just had Tree Pros trim my trees for the seasonHave used them for years Arborists are knowledgeable and courteoustree workers do an excellent job (to my eyes) they also take the time to check with me before they leave to get my reaction to the trimmings and cleanupWill use them again in the spring Maintenance is costly but when you compare it to replacing large trees it seems like a good buy
Thank you Tree Pros

Excellent, reliable services provided by arborists who know their profession well and can make excellent suggestions, always providing estimates prior to any workThe team makes sure the work, such as trimming, is performed to the customer's specifications and satisfaction

EXCELLENT experience all around We have used Tree Pro's for years now...and one time we had someone else trim our trees...and since then have worked exclusively with Tree Pros We have a huge Palo Verde tree in our front yard...and we have learned to only trust Tree Pros with the management of this special treeWe are VERY pleased They are "Pros" all the way Thank you, D&P

Contacted TreePros to trim up a neglected mesquite tree in our yard Robert, the arborist described what he felt was best for both the tree and the look I was trying tp obtain He was punctual, knowledgeable, and the quote was reasonable Scheduling was timely, and the tree crew was great The tree now looks the best it has since moving in, and the crew was professional, careful of other landscaping, the crew Foreman made sure I was satisfied with their work and then the team thoroughly cleaned up the yard when they were finished

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I was impressed with this Tree Pro's Professionalism from the moment I met The
Estimator through the final Job Cleanup
My Experience with the Estimator, Communication with their office and the
Monitoring their field crews work was Excellent...All performed exceptional
All went very smooth
Sincerely,
Steve

Tree Pros did an excellent job trimming & getting rid of deadwood on both of my Pine trees They left the site nice & clean without any need for me to pick up after them I also had them remove a giant Eucalyptus tree that was close to my house about years agoThey also did a superb job with that taskI've used Tree Pros for years & I highly recommend them

Tree pros trimmed four trees on my property on 9/17/ The quality of work was very goodNo problems with the trimming, highly recommended

Tree Pros has been our choice for arborists for many yearsThey are very professional and have done outstanding work for us, even including hauling a giant eucalyptus tree over our roof by crane without any difficultiesWe have them come annually for routine maintenance as wellWe can recommend them without reservation

everyone who came to work on our trees were friendly, knowledgeable, and took the time tp explain to us in detail what they were going to do and whyThe first crew managed by Napolean did their work trimming two fruit trees quickly and showed us the results exactly as they were described to usThey also cleaned up and left the yard looking clean and neatJoe who showed up today to treat the fruit trees and a sweet acacia in the front yard also explained in detail what he was doing and whyFelt like I was talking to an old friendHe left some chemicals with me to do follow up treatments and again explained in detail when and how to do thisEveryone I dealt with in person or over the phone was very professionalI would highly recommend them to anyone

I would definitely recommend tree pros Kyle came out and gave us an estimate He was very professional and knowledgable The price was half of what another company quoted They were on time and did a great job cleaning the yard after the trim I wouldn't hesitate to use them again

I would highly recommend Tree Pros!I had a highly unusual and challenging job, which they handledI had numerous other companies bid on the job and either declined or were going to charge an outrageous amount.they were fast and thorough.They showed up on time, even a little early
Thank you Tree Pros!!!

I recently contacted Tree Pros for trimming of a very large Eucalyptus tree and a large grapefruit tree They came when expected to provide an estimate and answered all of my questions thoroughly The estimate included soil injections and was for approximately $2,The crew arrived on time to do the work and was very professional I had asked for the canopy of my tree be retained for privacy purposes and the crew checked with me three times to make sure they were trimming exactly what I wanted The Eucalyptus was directly over my pool and the crew took the time to cover the pool adequately and clean up any debris that fell into the pool The tree looks great, they don't just scale up the tree and cut everything offI have had this large tree trimmed four times each by a different company and I will now use Tree Pros for any future service They are professional and trustworthy

We emailed and left a voicemail for our client, ***, to resolve this concern last weekOur arborist was under the impression that our client was pleased with the answers he provided to herHe did not get the impression that she was still unhappyOur goal is that our clients are pleased with he overall service we provide In order to resolve our clients concern, she will not be charged for the balance of $We have emailed our client informing her of this and her adjustment has been processedWe hope that this resolves her concerns to her satisfaction. Thank you, Tree Pros ***

It is always disappointing to us when we are unable to leave a customer satisfiedDespite many attempts we have been unable to pacify or reason with or come to an amicable resolution with this customer outside of giving money back for something we actually performed as agreed We are always;
and were in this case, transparent in our service contractsYou will see that we contracted for Stump Grinding and our contract clearly explains what our Stump Grinding process is and what can be expected from this serviceThis is communicated verbally and backed up in writing in our written agreementWe did also agree to grind some surface roots that were growing above ground and did perform that work as well When we came back out to field the customers inquiry about his stump growing backWe re-informed him of the tendency for some trees to have sucker growth after they have been taken down and even stump ground as we did and that he will have to treat as a weed until it stopsWe found this was actually the case in his situation and when we viewed the stump, there was no actual growth coming from the stump where we ground, but rather from the roots that grew laterally out from the trunk/stump throughout his propertyWe of course do not demo customers entire properties to remove entire root systems of trees that grow out sometimes 2-times past the canopy of the tree and certainly not for the price we chargedHe had dug up and exposed some additional roots and claimed that we agreed to grind surface roots, we explained that was only the roots that were growing above ground which we already took care of initially, not roots that he exposed himself throughout his yardWe did offer however; as a courtesy, since he had exposed those additional lateral roots, to come and grind those for him at no chargeWe explained however, that we had performed exactly what we agreed/contracted to and this was not included, but rather an attempt to offer excellent customer service He allowed us to do that and then after, still demanded us to address the greater issue at our expense of these sprouting roots all over his yard We have exhausted our efforts in trying to reason with this customer and provide a reasonable amount of customer service, but we have nothing more to provide at this point I have attached both our contract with the stump grinding terms highlighted as well as the pictures that the customer took and emailed us on June 7th which show that the stump that we ground was in fact ground per the contract and the “suckers” as explained by me and in the attached contract terms are the customers problem which we brought to his attention both verbally and in writing prior to engaging in service for this customer

I have used Tree Pro's for almost years and have found them to be excellentHaving a trained arborist makes all the difference when making sure your trees are properly trimmed and cared for

We have determined there is nothing else we can do to improve or correct this situation and therefore we have decided to simply close the client's account out at a zero balance and not pursue any further collection for any services rendered

I have been using Tree Pros for almost years for Mesquite Trees I haveThey are the only company I trust to cut my trees
The latest trimming was last Friday and Floyd and his crew did an amazing jobI wanted a good crowning and weight lifted from the side where it was getting heavy over the drivewayThe trees looks amazing!
Thanks again Tree Pros!

Very friendly service work done on time and better than expected