Tri-County Publications, LLC

Complaint: [redacted] I am rejecting this response because: this company operates under pretensesThey do not work with the Chamber of Commerce in a municipality that is hundreds of miles awayThey never produced any of the goods that were paid forThey lied about having a contract in hopes that I was naive enough to pay themThey are crooked, and I will not be satisfied until I receive both a full and complete refund and an apology for lying about working with the Chamber of Commerce and about having a signed contractThis has wasted much of my time and caused me much stress, and they should be ashamed of them selves for not offering a full refund once I figured out how their racket works Regards, [redacted]

At this point I have reviewed her account and she owes nothingShe received advertising service from us twice and paid us twice"***" is no longer a employee We have never requested a dollar payment from this customer because she has never owed us I believe this is a case of a competing company impersonating us

Beltrami County MN will be shipped just before Christmas we will send you pcs to your businessplease call our office @ ***-***- [redacted] for dates of shipments

This letter is regarding the Complaint # [redacted] before even attempting to explain the reasons leading to this unintended mistake, I would like to sincerely apologize to you for any inconvenience this may have caused.At TRI COUNTY PUBLICATIONS, customer satisfaction is something that we take very seriously and would never compromise under any circumstancesUnfortunately, sometimes unavoidable mistakes happenIn such rare cases, a satisfactory solution is always in place and preventable measures are introduced.We will be applying:We will stand on the grounds that your credit card company has sided with us on the charges due to the fact that your order has been completed.I hope you find these actions satisfactory and up to your expectationsThis is the least that we can do to address the unintentional inconveniences that we caused.We take this opportunity to thank you for your feedback which allows us to serve you and other customers better.We value all are customers.Best Regards,TRI COUNTY PUBLICATIONS

I have info for Case Number # [redacted] TCP explanation:We would like to offer our deepest apologies for the trouble you had to experience with Tri County PublicationsAfter studying the matter, we found out that this Here our Acknowledge customer concerns:- Contract DisputesCustomer seeks refund: Declined no refund will be issued.On the grounds that these are:• Attach files: County Community Guide that company is on also a copy of our Distribution agreement• No refund will be issued for original payment.o The project is solely for Homeowners and public o PCS MAGNET ARE complementary.o No refunds/charge back after days of sale date listed on your invoice/receipto Please allow at least 8-weeks for product to ship o Ad production fee of will be charged if the ad is canceled after hrsOf placement State the facts as we see them:• We are in great standing with chamber• The company agreed to purchase the later printed publication for the year with a payment for the 2017-yearSolutions for issue:• TCP WILL CANCEL THE LAST PAYMENT DUE AND ALSO CLOSE ACCOUNT• TCP WILL DROP ELEGANT CONCRETE FROM COMMUNITY PROJECT.• TCP WILL NOT CONTACT BUSINESSWe thank you for sharing your experience with usWe prefer to learn and improve under better conditions but sometimes this is just not possiblePlease do not hesitate to share your thoughts and feedback with us at any timeWe are here for youBest Regards, Tri County Publications

Complaint number # [redacted] is for should have complaint DOCS:complaint response letter number # [redacted] WE DID IN FACT WIN THE CC DISPUTE DUE TO THE FACT THATdue to services rendered

Complaint: [redacted] I am rejecting this response because: I have waited months for any service from this company When I receive any advertising or money refund ...I then will agree to settling this disputeMonths for advertising service....this does not help a business that pays for service and has not received...to help generate income is the reason that I choose advertising Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:my credit card company did not side with tri county publications They sided with me and made the charge back permanentI have never seen any evidence that any order was ever fulfilledWhat this company sent to my credit card company as proof of the order was simply a picture with my company name and number that was lifted off my websiteRegards, [redacted] Regards, [redacted]

So Sorry to hear this please call our office ***-***-***

The refund has been approved and will be issued 12/8/

There was a minor issue with the advertisement purchased by Mrs [redacted] We recently parted ways with our answering service as they were in giving out information to our customers and not taking proper messagesWe parted ways with them on 01/14/as soon as the concerns were brought to our attention and we saw a pattern of similar complaints from our customersWe spoke with Mrs[redacted] on 01-17-for the first time were made aware of a issue and took immediate action to resolve her concerns

Complaint: [redacted] I am rejecting this response because: Never received advertising that was paid for..when will they be providing service for the given them.? Regards, [redacted]

This customer claims are falseShe not only received a 100% refund due to her thinking the products would be shipped and received in business daysThe paperwork she was emailed and also physically mailed to her address clearly states please allow 8-weeks for project to be shipped and receivedAlso we have a day cancelation policyIf she was unhappy she could have simply cancelledShe received a proofEven after she received a 100% refund we still left her advertisement on the publicationAttached is the paperwork clearly stating when to expect the product to go outSo not only was she refunded she received the service 100% free

regarding the Complaint # [redacted] this account is closed and drop from the program

Complaint: [redacted] I am rejecting this response because: We need a full refund We had not heard from anyone for over a year until we disputed an unauthorized charge on the credit card There has never been a finished product We are not a heat and air company We are a management company for apartments The coding 'r2v2' means nothing to the customer as far as it being a one year or two year commitment Our phone number is still listed incorrectly We definitely want to be added to the do not call list Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:my credit card company did not side with tri county publications They sided with me and made the charge back permanentI have never seen any evidence that any order was ever fulfilledWhat this company sent to my credit card company as proof of the order was simply a picture with my company name and number that was lifted off my websiteRegards, [redacted]

Complaint: [redacted] I am rejecting this response because:Good Morning: As of May 1, I Have not been contacted by www[redacted] .com - concerning refund of services never rendered as filed in my original complaint Thank you for your assistance on this matter Note: We were told that a refund check would be mailed the week of April 6, They have not complyed to any of their directives *** Regards, [redacted]

This letter is regarding the Complaint # [redacted] before even attempting to explain the reasons leading to this unintended mistake, I would iike to sincerely apologize to you for any inconvenience this may have caused.At TRI COUNTY PUBLICATIONS, customer satisfaction is something that we take very seriously and would never compromise under any circumstancesUnfortunately, sometimes unavoidable mistakes happenIn such rare cases, a satisfactory solution is always in place and preventable measures are introduced.We wilt be applying:Due to the mix up of accounts and mailing address a refund will be reissued07/20/17I hope you find these actions satisfactory and up to your expectationsThis is the least that we can do to address the unintentional inconveniences that we caused.We take this opportunity to thank you for your feedback which allows us to serve you and other customers betterWe value all are customers.Best Regards,TRI COUNTY PUBLICATIONSGmail - Advertisement l)a oe I of tricounty publications < [redacted] @gmail.com> Advertisementmessages [redacted] < [redacted] @ [redacted] > wed, Mar 29, at 10:AMTo [redacted] @ [redacted] comWould like sum information about advertisement—contact us as soon as possible TO" [redacted] / [redacted] < [redacted] @ [redacted] .net>Yes Paul Bunyan Broadcasting how may we he'p?Project CoordinatorTri-Countv PublicationsOFFICE (***)***-***FAX (***)***-***Please visit our site http•i/\'.'t#v'v' On Wed, Mar 29t at 10:AM [redacted] / [redacted] net> wrote:Would like sum information about advertsement contact us as soon as possible [redacted] F [redacted] < [redacted] @ [redacted] .net> wed, Mar 29, at •AMTotricounty publications Great.....wou'd like to have sum adinfo..What's your phone ? Current office # unavat abe tricounty publications < [redacted] @gmail.com> wed, Mar 29, at 11:AM To: [redacted] (P [redacted] < [redacted] @ [redacted] .net>Due to the storms oi last night we are currently having issues with are lines sorry for this PLEASE work with us .Project CoordinatorTri-County PublicationsOFFICE (***)***-***FAX (***)***-***Please visit our site [redacted] / [redacted] < [redacted] @ [redacted] net> WedMar 29, at 12:PMTo: tricounty publications G ad to here from you—we placed an order on Jan Sales Rep [redacted] .We are request,ng a refund for this ad $ Pad in FullDue to circumstances that have changed tn P [redacted] Paint ng, I am canceling the Be frami County AdWaiting for your responseSubmitted'

This letter is regarding the complaint # [redacted] Before even attempting to explain the reasons leading to this unintended mistake, we would like to sincerely apologize to you for any inconvenience this may have caused.Here at Tri County Pub}ications, customer satisfaction is something that we take very seriously and would never compromise under any circumstancesUnfortunately, sometimes unavoidable mistakes happenIn such rare cases, a satisfactory solution is always in place and preventable measures are introduced.After a thorough review of your case, I have managed to pinpoint the reasons leading to this errorIn our attempt to serve you better and retain you as one of our valuable customers, we are going to issue a refund for $on 7/13/I hope you find these actions satisfactory and up to your expectationsThis is the least that we can do to address the unintentional inconveniences that we caused.We take this opportunity to thank you for your feedback which allows us to serve our customers better.Best Regards,Tri County Publications

Complaint: [redacted] I am rejecting this response because: I have contacted Tri-County Publications many times concerning their failure to deliver and they take a message and say they will call me back and never do It's the same dishonest practice over and over Something really needs to be done to them They lie and are dishonest Regards, [redacted] ***