Tri-County Publications, LLC

Complaint: [redacted]
I am rejecting this response because:Good...

Morning:   As of May 1, 2017   I Have not been contacted by www.[redacted].com -   concerning refund of services never rendered as filed in my original complaint.    Thank you for your assistance on this matter.     Note:  We were told that a refund check would be mailed the week of April 6, 2017.    They have not complyed to any of their directives.    [redacted] 
Regards,
[redacted]

This letter is regarding the Complaint #[redacted] before even attempting to explain the reasons leading to this unintended mistake, I would iike to sincerely apologize to you for any inconvenience this may have caused.At TRI COUNTY PUBLICATIONS, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced.We wilt be applying:1. Due to the mix up of accounts and mailing address a refund will be reissued. 07/20/17I hope you find these actions satisfactory and up to your expectations. This is the least that we can do to address the unintentional inconveniences that we caused.We take this opportunity to thank you for your feedback which allows us to serve you and other customers better. We value all are customers.Best Regards,TRI COUNTY PUBLICATIONSGmail - Advertisement l)a oe I of 4  tricounty publications <[redacted]@gmail.com>  Advertisement15 messages [redacted] <[redacted]> wed, Mar 29, 2017 at 10:22 AMTo. [redacted]comWould like sum information about advertisement—contact us as soon as possible TO" [redacted] <[redacted].net>Yes Paul Bunyan Broadcasting how may we he'p?Project CoordinatorTri-Countv PublicationsOFFICE ([redacted]FAX ([redacted]Please visit our site http•i/\'.'t#v'v' On Wed, Mar 29t 2017 at 10:22 AM. [redacted]   net> wrote:Would like sum information about advertsement .. contact us as soon as possible [redacted] <[redacted].net> wed, Mar 29, 2017 at 1 1 •32 AMTo. tricounty publications Great... .....wou'd like to have sum ad. info.. ..What's your phone ? Current office # unavat abe tricounty publications <[redacted]@gmail.com> wed, Mar 29, 2017 at 11:43 AM To: [redacted] (P[redacted] <[redacted].net>Due to the storms oi last night we are currently having issues with are lines sorry for this . PLEASE work with us .Project CoordinatorTri-County PublicationsOFFICE ([redacted]FAX ([redacted]Please visit our site   [redacted] <[redacted] net> Wed. Mar 29, 2017 at 12:13 PMTo: tricounty publications G ad to here from you—we placed an order on Jan 25 2017. Sales Rep. [redacted]. .We are request,ng a refund for this ad $ 391 00 Pad in FullDue to circumstances that have changed tn P[redacted] Paint ng, I am canceling .. the Be frami County Ad... .. Waiting for your responseSubmitted'

Here is the finished product that the customer was featured on for free. Also here is the reference number confirming the refund. [redacted] proceeded to call the business 38 times since the refund was issued. Each time yelling and then hanging up not allowing us to give her the information she requested.

I have info for Case Number #[redacted] TCP explanation:We would like to offer our deepest apologies for the trouble you had to experience with Tri County Publications. After studying the matter, we found out that this. 1.            Here our Acknowledge...

customer concerns:- Contract DisputesCustomer seeks refund: Declined no refund will be issued.On the grounds that these are:• Attach files: County Community Guide that company is on also a copy of our Distribution agreement. • No refund will be issued for original payment.o The project is solely for Homeowners and public.  o 100 PCS MAGNET ARE complementary.o No refunds/charge back after 15 days of sale date listed on your invoice/receipto Please allow at least 8-10 weeks for product to ship o Ad production fee of 30.00 will be charged if the ad is canceled after 72 hrs. Of placement State the facts as we see them:• We are in great standing with chamber• The company agreed to purchase the later printed publication for the year with a payment for the 2017-2018 yearSolutions for issue:• TCP WILL CANCEL THE LAST PAYMENT DUE AND ALSO CLOSE ACCOUNT• TCP WILL DROP ELEGANT CONCRETE FROM COMMUNITY PROJECT.• TCP WILL NOT CONTACT BUSINESS. We thank you for sharing your experience with us. We prefer to learn and improve under better conditions but sometimes this is just not possible. Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you. Best Regards, Tri County Publications

Complaint: [redacted]
I am rejecting this response because:  They have provided a paid inv. and an unpaid invoice (for this year) however, they have not provided an agreement that this was two parts and also we paid extra in 2015 for 200 of the magnetics ads to give to our residents, that we never received.  No where did they tell us that this was a two part thing, we have not even seen the finished product.  Also our AD would've never been approved by us because our main number is [redacted], Also our logo is not complete it should list our properties and we have no idea where the yellow ribbon with number 1 custom satisfaction came from.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:my credit card company did not side with tri county publications They sided with me and made the charge back permanent. I have never seen any evidence that any order was ever fulfilled. What this company sent to my credit card company as proof of the order was simply a picture with my company name and number that was lifted off my website. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:my credit card company did not side with tri county publications They sided with me and made the charge back permanent. I have never seen any evidence that any order was ever fulfilled. What this company sent to my credit card company as proof of the order was simply a picture with my company name and number that was lifted off my website. Regards,[redacted]

Complaint #[redacted] TCP response:We would like to offer our deepest apologies for the trouble you had to experience with Tri County Publications. This situation is not ordinary and these incidents are not typical of us. We are very serious when it comes to our client's satisfaction and have a zero tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We are very sorry that this happened to you but rest assured it won't happen again.After studying the matter, we found out that this error was the result of lack of submitting their project into printing team by sales rep. This is clearly a mistake at our end and we take responsibility for it.Due to this unintentional error and as a token of appreciation to you as our client, we are going to issue a 1/2 refund of your money, with free advertisement on the next edition This is the least that we can do to compensate for the inconvenience caused. We do hope this resolution fulfills your expectations and helps clear any deformed image you might have had about our products, services or customer service.To make things even better, we have taken a number of measures to ensure that this error and similar mistakes do not happen again in the future. It is due to you that we have realized this and we thank you for sharing your experience with us. We prefer to learn and improve under better conditions but sometimes this is just not possible.One more time we apologize for this error and we hope to keep you as part of our valued customer base for a very long time.Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you.Best Regards,Tri County Publications

This letter is regarding the Complaint ID:  [redacted]   At TRI COUNTY PUBLICATIONS, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory...

solution is always in place and preventable measures are introduced.   We will be applying:   No further contact by our business you will be added to our D.N.C list. Your organization is no longer active for the TCP County Guides.   I hope you find these actions satisfactory and up to your expectations. This is the least that we can do to address the unintentional inconveniences that we caused. We take this opportunity to thank you for your feedback which allows us to serve you and other customers better. We value all are customers.   Best Regards, TRI COUNTY PUBLICATIONS

Complaint: [redacted]
I am rejecting this response because:1.  We need a full refund.  We had not heard from anyone for over a year until we disputed an unauthorized charge on the credit card.  2.  There has never been a finished product.3.  We are not a heat and air company.  We are a management company for apartments.4.  The coding 'r2v2' means nothing to the customer as far as it being a one year or two year commitment.   5.  Our phone number is still listed incorrectly.  We definitely want to be added to the do not call list. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because   It is going on two years trying to get my refund back from this company. That picture you sent me, is the first time I have ever seen it. But this is still too late and inadequate to say the least. So this will not satisfy my Salon or the lack of response from the Tri-County Publishing company. They have not answered any of my e-mails or phone calls. So please can you still try to get my refund? Thank you against nHigh Maintenance SalonSent from my iPhone
Regards,
[redacted]

So Sorry to hear this please call our office [redacted]

Beltrami County MN  will be shipped just before Christmas we will send you 100 pcs to your businessplease call our office @ [redacted] for dates of shipments.

Complaint: [redacted]
I am rejecting this response because:my credit card company did not side with tri county publications They sided with me and made the charge back permanent. I have never seen any evidence that any order was ever fulfilled. What this company sent to my credit card company as proof of the order was simply a picture with my company name and number that was lifted off my website. Regards,[redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:If you research this company on your own website you can see that refunds have been promised on many many other claims brought...

against Tri County Publications.  Also noted on these claims is that this company has on several claims withdrew a second amount from their bank accounts.  We have closed this business account for fear that we would be charged an additional amount.  The claims from other parties state that, though promised to send a refund, some are waiting up to a year.  The Attorney General was also sent a notification concerning this company.  If what [redacted] is stating to be true, I would expect a check in the mail by the beginning of the new year.  I truly doubt I will receive one.  I will keep both the Attorney General and the Revdex.com on notice.
Regards,
[redacted]

Tri County Publications have received your complaint #[redacted] with great shock!We're so sorry about your disappointment.We were in talks with [redacted] Ilc after investigate the matter and we find out the true cause of this confusion. That Mr. [redacted] is not a decision maker for the...

company.These incidents donlt happen every day.In our attempt to serve our customers better, we are going toIssue a Refund 1/2 of your money in the reason that we believed that Mr. [redacted] was authorized to make any decision towards advertisement for [redacted] llc for which we found out was not true. Also for the work done to this point, I hope you find these actions satisfactory and up to your expectations. This is the least that we can do to address the unintentional inconveniences that we caused.As an extra measure to our unconditional commitment to customer satisfaction, we decided to incorporate a new verification method to discharge people who are not authorized to make decisions for the betterment of the companies that are recommended to be on future projects these precautions will ensure that such errors will not happen again in the future.This would not have been possible without you drawing our attention to your case. We take this opportunity to thank you for your feedback which allows us to serve you and other customers better.Please always share your feedback with us; this is how we keep learning and improving.Best Regards,Tri County Publications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:    My name is [redacted] and I own [redacted] in [redacted]. I have been dealing with the issue of trying to get Tri-County Publicationstions, LLc. To refund my check for almost a year now. When I received the letter from you guys today about "no confirmation" on resolving the issue, it surprised me. No the refund has not been sent and I have not heard from this company at all. I have been calling them with no answer.     I called today after receiving the letter and found out that they should have sent me a check on December 8th. They have said twice before about refunding me a check but that was back in April and May. Nothing received. Please help me with this problem.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have waited 10 months for any service from this company.    When I receive any advertising or money refund ...I then will agree to settling this dispute. 10 Months for advertising service....this does not help a business that pays for service and has not received...to help generate income is the reason that I choose advertising....
Regards,
[redacted]

This customer claims are false. She not only received a 100% refund due to her thinking the products would be shipped and received in 10 business days. The paperwork she was emailed and also physically mailed to her address clearly states please allow 8-10 weeks for project to be shipped and...

received. Also we have a 30 day cancelation policy. If she was unhappy she could have simply cancelled. She received a proof. Even after she received a 100% refund we still left her advertisement on the publication. Attached is the paperwork clearly stating when to expect the product to go out. So not only was she refunded she received the service 100% free.