Tuff Shed, Inc.

The installer picked up the materials for the build on Friday, June 10th with the intention to do the build on Saturday, June 11thThe customer called us and informed us that the installer had not shown up yet, as scheduled, so our salesperson called the installer only to learn that the installer
had an unexpected eventThe installer called the customer to ask if the build could be moved back one day to Sunday, June 12th, and the customer agreedManagement and production do not work on the weekends so we followed up with the installer on Monday, June 13th to ensure the installation was completeThe GM learned that the build was completed but needed a different vent, so our GM sent out our warranty employee the same day (June 13th) and took care of itWe agree the installer should have contacted us about moving the build date, but we feel we acted promptly in response to the date change for the build and our GM would be happy to review this with the customer

Revdex.com:
I am pleased to announce that my complaint with Tuff Sheds has been resolved and the money has been returned to my Bank account
Sincerely,
*** ***

The Regional Sales Manager has said the customer should have his refund check by next week

Initial Business Response /* (1000, 6, 2015/12/09) */
We installed Mr***'s security kit on Monday 12/7/

The customer was contacted on January 27th and we offered to have a crew go out and repair/replace the shingles that had been blown offThe customer informed us that she already had a contractor come out to make the needed repairs so we asked if there was anything we could do on our end to help
alleviate the situationThe customer requested that we cover the costs of the repairs that were done so we requested to see a copy of the invoiceThe customer agreed but we have not seen the invoice or have not heard back from her when attempting to contact her

This was a mistake on our end of misplacing the paperwork and not ensuring the refund made it to the customerOur GM has since reissued the check request for $to refund the customer

Our GM contacted the customer and came to an agreement and resolved all of the customer's issuesThe customer was reimbursed for materials and was provided the documentation regarding the wind loads

This project was delayed due to some fabrication challenges and final painting work that was requiredThese items have been completed and the building has passed final inspection from the jurisdiction

As scheduled in previous correspondence, repairs were set and now confirmed with customer that they were carried out in June 13, Complaint should be moved to resolved status

We regret that we were not able to give 100% satisfaction on the original day of installation in this case and when a mistake happens we strive to go above and beyond to restore good faith in our product and company. We have had a Service Tech address the nailing and daylight issues Tuff
Shed has a seven year warranty on this product and will follow through on this warranty on the outside chance that there are any other issues during this period. We hope that you have many years of enjoyment from your storage shed and apologize for the inconvenience during the repair service process

We contacted the customer promptly and apologized for the broken light fixture, the inconvenience of the situation and the delay in resolution. Also apologized for the miscommunication regarding responsibility of property damage during construction and for this not getting routed to the
correct person in our service department We and our installation crews are fully insured and are responsible for any property damage caused during construction We take great pride in customer service and certainly will not ignore an issue such as this This has since been resolved with a replacement fixture to the customer’s satisfaction

The customer's name was entered into the system incorrectly which is why we were having trouble finding his order and making successful contact with himOnce that was resolved, we were able to contact the customer to schedule the repairs that were needed on his buildingWe were able to get the
repairs taken care of to the customer's satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

In short, this business caused injury to my eye and I fear they will continue to repeat mistakes until a client has a permanent injuryI used this business to have temporary individual eyelashes placedI have had this service performed previously by other businesses, and never had an issueThe woman giving me the service did not introduce herself or provide her name, but she was a middle age-older asian womanThe problem began when She used copious amounts of eyelash glue, which fell into my eyeI instantly felt pain and reported this to herShe attempted to continue placing more eyelashes, however I asked her to please stop and assess the problemShe removed some of the lashes placed and some pain subsided, but not allShe proceeded to tell me the residual pain would go awayI asked her if the glue she was using was safe if it went into the eye- she confirmed it wasShe continued to proceed placing the remaining lashes, with my eyelid pulled up as this alleviated some of the

The anchors and concrete have been taken care of and the final inspection is scheduled for Monday 11/13/The customer has been informed and has the GM's contact information in the unlikely event of any issues with the final inspection

Our GM came to an agreement with the customer to go out and replace the loft support that is dripping sap, which the customer said would be a good outcome

The company does not believe it caused the damage, but has decided to submit your claim to its insurer

The engineered calculations and the full set of plans were for the originally ordered building that was cancelledThe original building was a xTBD story buildingThis building requires plans and permitting per the county building codeThe building was cancelled after the plans and engineering were completedMr*** was made aware that the charges for these items was non refundable at the time of cancellation. The plans and stamped engineering calculations were shipped to PhoenixThe package containing all the documents will be forwarded via *** to Mr***No refund is warranted for these items

Initial Business Response /* (1000, 8, 2015/09/21) */
I contacted *** *** today to discuss his concerns and fully understand his frustrationsI have assured *** *** that Tuff Shed will certainly make things right for himI have a meeting scheduled to visit *** *** on Friday, Sept 25th to
inspect his building
Initial Consumer Rebuttal /* (2000, 14, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thankyou tuff shed for making good on the terms of our agreement and repainting and reufunding the extra charge

Our GM has been in contact with the customer and we have scheduled to complete this project on August 23rd at the request of the customer to have it completed on a day on the week of August 22nd