Tuff Shed, Inc.

Good day, Just wanted to update that Tuff Shed has come out and repaired the items requested and am satisfiedPlease close the complaint #*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** *

Complaint: ***
I am rejecting this response because: what world does it cost $to engineer a x shed? I will be Revdex.com the *** *** as well and they did not offer me a discount they did not even give me the military discount Your shed is subpar compared to your competitors who offer metal roofs and cost less The delivery person even though one of the door shock thingsif I would have known when I purchased there was going to be a fee to cancel I probably would not have bought it I have no evidence that you have done anything to get my money I have no plans and for all I know you lied The whole time in order to screw me out of money I will also be contacting the *** *** credit service and disputing the charge with them because I never received anything in exchange for $Also the delivery on the shed I purchased was two weeks late from the two weeks they said it would be delivered such a unprofessional company good day
Sincerel
*** ***

We had an appointment last Thursday 4/to inspect and service the leaking ventThe vent was properly installed but there must have been some strong winds during the rain storm which blew water under the louvers of the ventOur GM spoke with the customer and he has since installed other vents
that he believes will keep out the windblown rain Our GM apologized to him for the lack of communication in setting up a service appointment and assured him that this is not common or acceptable practiceI also assured him that if there are any other issues with his shed that he can feel comfortable that we will indeed follow up quickly with him

We sent two different black top specialists to the customer's home to fix the damage that was done to the customer's driveway but the customer could not come to an agreement with themThe customer agreed to just be compensated for the damage and we have attached the agreement that was come toThe
customer also did want her building moved but did not agree to our pricing to do so, so we suggested that she seek out someone else to move the building and the customer agreed

Initial Business Response /* (1000, 7, 2015/10/01) */
Tuff Shed will be going out to rectify this issue on WednesdayThe customer is aware that we will be out there then and we will be sure to follow up with him when he is able to inspect it and approve that it is complete to his satisfaction if
he is not able to be present during repairs
Initial Consumer Rebuttal /* (2000, 9, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The work was redone with excellent workmanshipThanks Tuff Shed and B.B.B

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that their response was wrong when it said that their GM had tried to contact meAfter three months of me leaving messages for them, after this complaint was submitted the GM finally called me for the first and only time to let me know that they were processing the refundThat said, the refund has now been processed, which resolves the issue to my satisfactionThank you Revdex.com for your help
Sincerely,
*** ***

Initial Business Response /* (1000, 11, 2015/08/24) */
Our installer went to the customer's house and installed connectors to help remedy the problemThe customer agreed that this was the best solution and stated that they were now satisfied with the resolution that was used
Initial Consumer
Rebuttal /* (2000, 13, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

The GM has touched base with the customer and is working on setting up a time to do the requested touch up on his paint

Revdex.com:
Thank you I wished it never had to go this far!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, w
*** ***

Complaint: ***
I am rejecting this response because:we received in the mail a letter from the legal department from Tuff Shed dated July 5, that says "After careful
investigation into this matter, we have concluded that the issue with the gate stems from improper installation of the gate and Tuff Shed nor any of its representatives caused damage during the installation of your sheds Therefore, Tuff Shed respectfully denies any liability to your gate concerning the above referenced Claim."I am not sure if this means they are reopening this case or notPlease clarify
Sincerely,
*** ***

Initial Business Response /* (1000, 15, 2015/09/21) */
The local general manager of the *** store was able to make contact with the customer on Friday, September 18thThey came to an agreement that Tuff Shed will refund her $The customer has agreed to settled for this amount
Initial
Consumer Rebuttal /* (2000, 17, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A Representative of Tuff Shed called and offered me the amount of $to settle the case with the Revdex.comBut as of today, I have not received the amount of $

We plan to remove all shingles being used for leveling and will replace with blocking and wood shimsThe ones in the middle will also be replaced, as well, by using jacks on all four corners of the building to lift the structure high enough to allow us to replace the shingles

Complaint: ***
I am rejecting this response because: contractor went to pickupthe window from Tuff Shed after they said it was in and when the contractor arrived, Tuff Shed had lost it and had toreorder the windowAlso, still waiting for my final bill so that I can review it to ensure I was credited for returned unused materials
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

On behalf of Tuff Shed, I want to extend my sincerest apologies for the negative experience that you have had with our Installer, his crew and as a result your Tuff Shed purchase. I understand that the installer was extremely unhelpful and unwilling to compromise, and did not recognize
the foolishness of suggesting that he drop the shed materials in your driveway, then arguing over a matter of several feet to carrying his tools, equipment and building materials to your shed building siteI also understand your frustration dealing with him after he finished building your shed, as you examined his workAlthough the installer is devote in his faith, it is not acceptable that he questioned yours because that is a private matter At Tuff Shed, we pride ourselves on giving every customer a quality product and exceptional serviceWe want every customer to have a positive experience, from the point of sale to the completion of their shedI know that we let you down, and for that we are very sorry. I hope despite the issues on install day the shed was built to your satisfaction, and the product lives up to your expectations and you can enjoy many years of use out of your shed. We do train each of our staff and subcontractor representatives on how to properly handle customer issues and concerns, including how to avoid escalating problems that they are unable to resolve in the fieldYour concern was not handled properly, and we have taken steps to ensure that this situation does not repeat itselfWhen we spoke with the installer after we had discussed your concern, we sincerely thought that we had reached an understanding with him, so that your shed could have been built without further delay or incidentWe apologize that it wasn’t. I want to thank you, ***, for bringing this matter to Tuff Shed's attentionWe are always looking for ways to improve our service, and your feedback is an important part of that processPlease feel free to contact us directly if this response does not resolve your concerns to your satisfactionWe will be happy to assist you personally with anything that you need Thank you, Tuff Shed

To whom it may concern, We are scheduled to goto the customers house on June 13, 2016. We should be able to address any and all issues that day and will follow up with Revdex.com after service call is completed. Thank you,*** ***Tuff Shed General Manager

Complaint: ***
I am rejecting this response because: I am satisfied that the broken window will be replaced However, I have yet to meet Tuff Shed management to review my final bill and make sure I was credited for the extra unused materials that were returned to Tuff Shed
Sincerely,
*** ***

Initial Business Response /* (1000, 10, 2015/07/10) */
All customer issues are resolved
Initial Consumer Rebuttal /* (2000, 12, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)