Tuff Shed, Inc.

Initial Business Response /* (1000, 6, 2015/10/19) */
We have the customer scheduled for Tuesday 10/20/15 and we have been working with the building department and the customer to make sure the permit was obtained prior to building the shed. It is our intention to build the customer a great shed...

that he will be able to use for years to come.
Initial Consumer Rebuttal /* (2000, 8, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
10' X 16' RANCH - ORDERED AND PAID ON 8/22. DELIVERY PROMISED (VIA PHONE) ON OR BEFORE 9/30. DELIVERED AND BUILT ON 10/20. GOOD SHED, WELL BUILT, DELIVERY WAS THE ONLY ISSUE. SUGGEST YOU GET IT IN WRITING.
THANK YOU, [redacted]

Our GM explained our warranty terms and that in fact the warranty is available to the original purchaser which in this case the customer is not. Our GM, however, asked him to forward a little more information on the building and told him that we would work on a solution to his concerns regardless of...

the warranty terms as a measure of our commitment to keep the our company name synonymous with a great product and service.

Our GM has been attempting to contact the customer and has not had any luck. He will continue to do so in an effort to assist this customer.

The contractor has the window, paint, and all work completed as of 10/30.  Invoice was emailed by 10/27.  As of 11/2 we have not heard back from Mr. [redacted].   [redacted]GM Tuff Shed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My Name Is [redacted], I Submitted Complaint #[redacted], I'm Emailing You Today Because After Several Conversations,The...

Company Tuff Shed And I Have Reached A Resolution. After Considering My Discontent With The Results Of Their Service, Tuff Shed Has Agreed To Adjust The Amount Owed On The Total Purchase Price
Sincerely,
[redacted]

This is the first contact we have had, the building was built last weekend and customer has not contacted us until today we are scheduling the fix

Responding to Complaint ID    [redacted]Poolesville Plumbing & Heating Co.,Inc., received a request to repair or replaced his sump pump @ [redacted] Gaithersburg, Md. January 28 , 2016.   We were running emergency calls only due to the heavy snow fall at this time....

 The sump pump was replaced for a total of $ 545.00, with this including the extra travel time it took my men to get to his address during the extreme weather and road conditions.  Customer never called our business to question or discuss the amount of the the cost of the work performed, which could have been discussed and explained without contacting the Revdex.com.   I have records of him calling on several other occasions for prior work done in 2014.I have called the Customer to explain the added costs and have reduced the travel time.  Bringing down the amount owed at this time to $ 395.00.   This amount has not been paid as of this date.We have been in business since 1949 .Regards,David J[redacted]

Our GM had a team sent out and completed the building on June 28th, 2016.

This matter was resolved this morning so you can cancel my complaint.  Thanks, [redacted]Sent from my iPhone

Initial Business Response /* (1000, 5, 2015/10/27) */
On 10/22/15 we sent our installer out to fix all of the customers issues. We phoned Mrs. [redacted] for 3 days to ensure that she is happy with the work completed. We spoke to the customer today (10/27/15) and she is happy with the work that was done....

Also, we have some material that we will pick up from her house this week but everything else is completed.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Due to management changes Tuff Shed would like the opportunity to come out and complete a site inspection to determine what services need to be...

completed to ensure the build is according to standards.  We understand the frustration Mr. [redacted] has experienced and want to rectify the situation if possible. Please let us know if a site inspection is accepted to review options for correction.  Thanks [redacted]-GM

Complaint: [redacted]
I am rejecting this response because:  I have not received the $250 refund as of...

yet.  I did receive a phone call from the GM saying that I would receive refund in 10-12 days.  I have heard this before, so I will wait until then and see.
Sincerely,
[redacted]

We had a change in leadership at this location and we will be in contact with the customer in the near future.

Complaint: [redacted]
I am rejecting this response because:
I will drop this complaint when I receive my money and the check doesn't bounce. Until then, I wait and continue to truthfully inform others about this business's  unethical tactics and unskilled laborers. 9 months into this project and I just now ripped down the entire stairway, rails and all,  because it was being held up with 2ea- 16 penny nails and the nails were slipping from walking up and down from the 2nd floor. Which is exactly what they were supposedly made to be used for but since the bottom of the stairs didn't touch the floor, it was a major danger that had to be addressed immediately. Therefore, I now have to use an 8' ladder to get up to the 2nd floor until I can purchase new materials to rebuild the entire thing 100%. It was the only area remaining from the floor to the ceiling joists that I haven't had to rebuild due to Tuff Sheds ineptness so at least now I will know that my building is safe to work in and let my wife and dogs check it out finally. Since the 2nd floor wasn't tied into the 1st floor by Tuff Shed, as well as so many other unbelievable and very dangerous mistakes, the building has been to unsafe for anyone but me to go inside. Get my money and let me move on, Still disgusted and with good reason,
Sincerely,
[redacted]

We have submitted the homeowners complaint to our insurer and the homeowner should expect to be contacted by the insurer.

Complaint: [redacted]
I am rejecting this response because: I have not received an email with the receipt.  Possibly sent to an incorrect email address? 
Sincerely,
[redacted]

Our GMs final determination was that the buildings have surpassed their warranties. The warranty from the manufacturer does not cover moisture damage, nor will it honor the warranty due to the extent of the damage over time without any reporting of it. The damage to the building is over 10 years old...

but we will cover the cost of the siding to be replaced if we do the repair work. The customer was quoted for what the total repairs will cost. We have attached pictures and have more reference.

Second coat of paint was completed last week.  This finalizes shed project.

I spoke to [redacted] around October 1, 2016 to let him know we will fix his  window.   Mr. [redacted] said , " I will only let his original installer , [redacted], fix his shed".  I told him [redacted] does not work with us , he just stopped coming bye.  I have called and left many messages with no return calls from [redacted].    Mr. [redacted], said, " I have his number, he will do it for me".  I said , " let me know"   Since  than I have called him 3-4 times with no return calls from Mr. [redacted].   Mr. [redacted] is stopping us, Tuff Shed. from completing warranty work , his windows.  We have his windows at the factory. ready to go.  [redacted]  GM Tuff Shed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]