Turkish Airlines, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. Dear ***, Turkish Airlines has paid up for
the damages caused to me in the amount of about $117. Thanks. Regards, *** ***
Sincerely, *** ***

At this time, I have been contacted directly by Turkish Airlines, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
The business failed to compensate me as per their own compensation rules made available on their
website
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***, > > We hereby acknowledge > receipt of your complaint from Revdex.com on February > ***> > We’ve started > investigating your complaint and will responding to you with the > outcome soon>
> Thank you for your > patience and understanding> > Sincerely,

At this time, I have been contacted directly by Turkish Airlines, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Turkish airlines has contacted me directly and required that I purchase a ticket for at least the same price or higher than original...

ticket price. I did not agree to this requirement as this was not my fault. Turkish Airlines did not acknowledge their fault. After several day of communications, I finally agreed to buy another ticket for my child online, however, their system does not let you buy a ticket for a child only (it should have an accompanying adult). Their policy was that I could only purchase it online (as initial purchase), and then they changed that saying that I can purchase over the phone or sales office. That means that they have policies for which they system does not allow. They apologized saying that they are upgrading their system and it will take some time. That mean that so called "Customer satisfaction policy" is not consistent with their systems and practices. They did not acknowledge that but apologized. I was also not able to purchase over the phone as they have some other restrictions, which I am not aware of, nor it is not in the contract nor it is in their "Customer satisfaction policies". After going back and forth for almost 10 days, I was tired of this and I simply decided to buy tickets for the whole family. This is all due to their system being not in compliance with their Customer satisfaction policies. I will make this travel and then I will not use them anymore. I don't even want to hear about Turkish Airlines.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Dear Revdex.com:At this time, my complaint, ID [redacted] regarding Turkish Airlines, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

At this time, I have been contacted directly by Turkish Airlines, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Turkish Airlines still are trying to tell me that what I have seen with my own eyes was impossible. I have got a confirmation from...

their web-site about the reservation cancellation. This message made me believe that the reservation has been indeed cancelled.Here is my correspondence with the business========================================================================...⇄ /> [redacted]
[redacted]
[redacted]  [redacted]   [redacted]  [redacted]  [redacted]  [redacted]  [redacted]
[redacted]
[redacted]  [redacted]
[redacted]  [redacted]  [redacted]  [redacted]From: [redacted] Sent: Saturday, November **, 2015 8:30 PMTo: [redacted] (Satis Bsk.(2.Bolge) (New York Md.) - Satis Trafik Memuru(Yd))Cc: NEWYORK CUSTOMERSubject: Re: [redacted] The reservation number is [redacted]. The ticket was for [redacted] from ORD to FRU on Sep ** 2015, one way. Thanks! [redacted] On 11/*/2015 12:48 PM, [redacted] wrote:Dear [redacted],[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
[redacted]  [redacted]  [redacted]  [redacted]From: [redacted] Sent: [redacted]To: [redacted]Cc: [redacted]Subject: Re: [redacted]Dear [redacted], The problem is that 1. I was able to cancel my reservation on your web-site without
(eventually) cancelling the ticket. Not sure hot that is possible. 2. The travel agency would refund me the money should I provide with
with any confirmation number, however, I haven't received any
confirmation e-mail after your site stated that my reservation was
successfully cancelled. So the bug on your web-site made me think that everything was just fine when in fact it was not. Regards, [redacted] On 11/*/2015 8:47 AM[redacted] wrote:Dear Mr./[redacted],[redacted]
[redacted]  [redacted]  [redacted]  [redacted]
[redacted]
[redacted]
[redacted]  [redacted]
[redacted]  [redacted]  [redacted]  [redacted] 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted].They seem that they do not want to pay for the damages and for compensation. What's the next step that I can do please ?Thank You Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Business resolved directly with consumer

There are many more receipt that I'm unable upload because of whats allowed to Revdex.com or Turkish air, but here are the priority receipts. Please let me know if there is anything else needed. Thank you V/R[redacted]

Revdex.com:At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Turkish Airlines, Inc. again regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Turkish Airlines, Inc. has been resolved.
Sincerely,[redacted]