Turkish Airlines, Inc.

Review: I CALLED Turkish AIRLINE TO INQUIRE ABOUT PURCHASE OF AN ECONOMY ROUND TRIP FLIGHT OVERSEAS ON LINE AND THEN UPGRADING IT TO BUSINESS CLASS OVER THE PHONE. THE FIRST GENTLEMAN I TALKED TO TOLD ME THAT EACH LEG OF THE ROUND TRIP FLIGHT WOULD COST ME "BETWEEN $1000 TO $1200". I PURCHASED THE ECONOMY TICKET FOR $1029. I CALLED THEM TO UPGRADE IT, BUT THIS TIME THEY TOLD ME IT WOULD COST ME 10000 TURKISH lIRA, OR $4382! I TOLD THEM ABOUT THE VERBAL QUOTE I HAD RECEIVED BUT THEY WOULD NOT HONOR IT. I THEN ASKED THEM TO CANCEL THE TICKET, TO ALLOW ME TO PURCHASE A BUSINESS TICKET ON LINE. I WAS TOLD THAT I HAD PURCHASED A NON REFUNDABLE TICKET AND THEY WOULD NOT REFUND ME. THEY CLAIMED THAT THE WEB SITE SHOWS A CLEAR MESSAGE ABOUT THE TICKET BEING NON REFUNDABLE. I DID NOT SEE SUCH A MESSAGE AND THE PAGES I HAVE PRINTED DO NOT SHOW ANY. THEIR EMAIL CONFIRMATION OF THE PURCHASE DOES NOT SHOW IT EITHER. CLICKING ON A LINK THAT SUPPOSEDLY EXPLAINS FARE ISSUES BRINGS A BLANK PAGE.Desired Settlement: THE FULL AMOUNT PAID $1,029.20

Consumer

Response:

At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I took the turkish airlines to travel back to [redacted] for my trip. Upon my arrival to [redacted], my luggages was delayed for 7 days.

Lost and found office of Turkish airlines told me to claim for compensation . And I did the claim and email to turkish airlines in [redacted]. They told me to contact with the office in [redacted]. I contacted them but I have no response from them. On top of that, my luggages got damages because of the delay . Once , they told me to estimate the cost of the luggages so they can provide the reimbursement. But when I tried to contact them to check my file they didn,t respond to me. Their unprofessional service made my luggages damaged and put me in uncomfortable circumstance because my medication was stuck with my luggages. I had to stay without my medication for a week . I attempted to contact them buy phone so many times buy they could not deliver my luggages. I want them to provide me the reimbursement for my loss.Desired Settlement: $850 including the cost of my 2 luggage damaged

Consumer

Response:

At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted].They seem that they do not want to pay for the damages and for compensation. What's the next step that I can do please ?Thank You Sincerely,[redacted]

Review: Hello,

This issue is going back to Jan 2014, on that month me and my wife was suppose to travel to Israel using Turkish Airlines.

few days before the boarding time, my wife got sick and admitted to the hospital and stay for 3 weeks there.

Turkish airlines charge us $135 ($270 Total) each to re scadual the flight to September 2014.

at that time we file a complaint with the Revdex.com, and 1 month later someone call me and notify me that they going to send the refund checks, and I did received it back about 2 weeks later.

during the whole last year my wife was sick and had few surgeries, at least 2 times she was in life threat situations.

one of this time was at the end of may, she had an emergency surgery and the doctor advise us that she wont be able to travel to further notice.

again I called Turkish Airlines and ask to delay our trip in few months ( Turkish Airlines wont refund flight tickets for ANY reason)

They advise me that I need to pay again the $135 for each person (total $270) and not matter what I try to explain wont change their decision.

so I had to pay it again, been afraid to loose the tickets value. on top of additional cost for changing the date to March 2015 (witch suppose to be chipper!)

I been told to try to send them the doctor paperwork but I been denied refund 2 times this way.

currently my wife is over her Health issues and is healthy after numerous surgeries.

so here we go again,I am filing this complaint again hoping it will do the work as it did the first time.Desired Settlement: I like to get the $135 fee we pay for each person total of $270

Thanks

Consumer

Response:

At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I filed a complaint with Turkish Airlines (TK [redacted]) on February **, 2015, and although I have been calling regularly and have sent [redacted] messages inquiring about the status of my complaint, the airline is yet to respond. I traveled from [redacted] to [redacted] via [redacted] on February **, 2015, but my flight from [redacted] was delayed for about two days. Turkish Airlines only gave me accommodation for the first night and did not provide internet access or two free phone calls. I spent the second day and night at the airport and Turkish did not provide hot meals during this time. I missed my connecting flight to [redacted] and subsequent flight to [redacted], which cost me $317.58 due to the airline’s failure to provide sufficient notice about the changes in flight plans. Additionally, Turkish Airlines failed to provide the low lactose meals that I had requested and I arrived at my destination suffering from significant discomfort. I included documentation of my expenses with my complaint.Desired Settlement: I would like Turkish Airlines to resolve the issue by reimbursing my expenses and providing additional compensation based on my passenger rights.

Consumer

Response:

At this time, I have been contacted directly by Turkish Airlines, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because: (1) The airline has simply informed me that "the services provided such as announcement services, free of charge reservation alterations, fare refunds, the chance to make phone calls, hot and cold beverage service, catering service, and accommodation/transport service-vary depending on flight distance and waiting periods. In the investigation conducted, it has been found that delay announcements were made during the waiting period and that all our passengers were provided with catering service." However, delay announcements were not made in English during my time at the airport and I was not provided with any hot meals. The airline also has not addressed the fact that they refused to re-route me to [redacted] despite doing so for another passenger. (I had made this request both prior to the flight and at the airport when my connecting flight was cancelled.) (2) The airline has indicated that it will respond to my request regarding the expenses I incurred, but it is yet to do so (invoices attached).Thank you very much for all your assistance! Sincerely,

Consumer

Response:

At this time, I have not been contacted by Turkish Airlines, Inc. again regarding complaint ID [redacted].Sincerely,[redacted]

Review: I got an email from Turkish airlines that there is a change in my flight.

OPERATED BY [redacted]

F[redacted]

After that they didnt respond to my email, customer service didnt pick the phone. I contacted there online support customer care but no response.

I even emailed back to the person who emailed me but even he is not responding.Desired Settlement: The timing they are giving me I will be in office. If I have to take a day off I will loose my earning. They need to reschedule to the original booking time.

Review: Hello,

Me and my wife purchase a flight tickets to Israel back on 11/2013 with [redacted], the trip was suppose to start on 1/**/2014.

unfortunately my wife got sick and admitted to an hospital with serious condition, and we know that we will not be able to make it for the flight.

I tried to call [redacted] in order to get a refund or delay the date of the departure and I been told that Turkish airlines wont refund the payment and our only option is to delay the flight to up to a year, but we must inform the new dates before our original flight time or we will forfeit the tickets.

we try to call Turkish airlines and we been told that we have to call [redacted] and they cant do anything to help us.

we found out that Turkish airlines will charge $135 per person as reschedule fee, no matter what is the reason for the change in flight.

we also found out that any other flight we want to take on a later date is extra charge - no matter what date we chose and even on dates that suppose to be really chip!!

on 1/**/14 we change the ticket to fly on 9/**/14 and we pay about $680 additional (including the $270 fee)

we was under the impression that we will loose the whole ticket value if we wont pay the fee and reschedule our trip.

we fell like that the $270 that we pay as result of my wife condition is unfair,and together with the pressure not to lose the tickets value, it was very frustrating

[redacted] stated that they wave their fee($60) and the whole extra payment is going to Turkish airlines, so we decide to file complaint against Turkish airlines for not helping us out with this situation.Desired Settlement: we just want partial refund.

we pay extra $680 as result of this situation.

we wold like to get refund of the fee of $270 that we feel that Turkish airlines wrongly charge us.

we think that Turkish airlines should be more understanding with those kind of situations

we been told that most airlines companies will refund the tickets with written latter from the hospital

Review: I was a passenger on TK34 From Houston to Istanbul on Jan [redacted] 2016, there was a bomb threat on the flight and it was diverted to Shannon, thats when the pain started. Flight crew was rude during the entire security check procedure, I was travelling with a 21 Month old kid and we were already stressed out with the situation, to make matter worse Flight crew was equally rude during the whole process of checking on the items.

We finally managed to land in Shanon, there was no support from Turkish Airlines Crew to guide us on next steps and we were all left hanging for 10 hours in Shannon Ireland, finally we were boarded on the same flight back to Istanbul, ofcourse we missed our connecting flight to Istanbul. The Ground Crew was supposed to help us out to make it easier, but not only they failed in informing us the complete process and required [redacted] Step (which caused us to stand in the Passport Control Line twice for 20 min) also was not very helpful in giving us any other option to help reach our destination any sooner.

After paying for [redacted] out of pocket to get a Hotel Accomodation, which was in the city. We were at the hotel desk, where in we waited for another hour to be called for a bus transfer to our hotel, which to make things worst was 40 Min from the airport and not one of the closer one's to the airport.

We finally reached hotel with our 21 Months Old Kid who went thru equal amount of Stress with all the in-efficiency and were given a connecting next day 18 hours after we landed in Istanbul.

We made it to airport and managed to complete our On-ward journey where in we missed a complete day.

For our return Trip, once I reached Istanbul, I wanted to figure out the compensation and how to address expenses incurred for my on-ward trip, I was sent from Customer Service Desk , to Denied Boarding Desk to Booking office Desk and none of them were of any help and could not share any information and were being in-considerate and rude as if I was committing a crime for asking question on how to get my expenses incurred due to the situation above.

Hope you take matters a little seriously , compensate me for the un-necessary expenses and inconvenience incurred and look into improving your service.Desired Settlement: I have incurred losses of about 300$/Per Person and $105 for [redacted] Charges and loss of time and a really bad experience. I am looking on having this compensated.

Do Note, I have submitted 2 Complaints Already : [redacted] && [redacted] , its been over 4 weeks since my travel date and have not received a resolution.

Review: On December **, 2015, I was denied boarding onto Turkish Airlines Flight 12 (JFK to IST, IST to TLV) because I was told that my passport had to be valid for six months after the date of my arrival in Israel. The ticketing agent told me that this was a government policy. I proceeded to consult the Embassy of Israel, whose website clearly states that the United States is among the countries with which Israel has visa exemption agreements, and the U.S. Department of State, whose website advises that “for non-dual nationals, an onward or return ticket and proof of sufficient funds are required for entry […] the Israeli government DOES NOT require that a passport be valid for six months from the date of entry.” I informed the Turkish Airlines ticketing agent at JFK of what I had discovered, and was told that the policy regarding passport validity was in fact an internal Turkish Airlines policy, not a government policy. I spoke with three different Turkish Airlines customer service agents (Aman S**, Jacob S[redacted], and one agent who hung up on me before I could get his name), who insisted that this policy was clearly advertised but were ultimately unable to direct me to it anywhere online. The policy is not outlined on the ticket I purchased, it is not available anywhere on the Turkish Airlines website, and it is not discoverable even after extensive online searching. Turkish Airlines refuses to refund the cost of my ticket, $783.00, and also refuses to credit this amount to a future flight. Because of the fact that I was denied boarding, I will have to forego a trip I spent months planning and miss the wedding of my best friend. Airlines are certainly entitled to design regulations regarding appropriate travel documents, but if these policies are not clearly conveyed to customers, and are in fact hidden from customers even after repeated requests to see them, then this behavior on the part of the airline amounts to silent fraud. I currently have no recourse with respect to this incident, and will have to absorb the cost of the tickets myself.Desired Settlement: I would like a refund for the cost of my tickets ($738.00) as well as a credit to compensate for the cost of my missed trip.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Turkish Airlines, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I had around 3,200 miles on my Mile & Smile account. approximately 21,000 miles were going to expired on 12/**/2013. I made a reservation for a flight ticket to San Francisco, using around 30,000 miles on my account on 12/**/2013 night. the customer representative advice me to pick up the ticket in JFK airport Turkish Airline Sales Office/ Counter before 11 pm New York Standard Eastern Time, closing time to utilize my bonus miles, pay for the airport tax, and pick up the bonus ticket, which avoid the miles being expired. however, when I got there at 7pm on 12/**/2013. the sales representative of Turkish Airline tried to issue me the ticket with the applicable tax; she told me to come back around 1o-15 mins as she is not familiar with the system. then, I went back, another sales associate tried to reissue me the ticket, while she tried to issue me the ticket, the system said my mileage expires!!!!! I couldn't get my ticket. Then, I called the turkish airline hotline for help, the sales respresentative on the phone stated that, ' my miles expired in Turkish time 12 am 1/*/2014. ' I filed a complaint to Turkish Airline customer relations on 1/*/2014, however, they never responded. I was never told that the mileage would expired at 12 am 1/*/2014 Turkish times, instead of Eastern Standard Times, while I was booking the ticket. I have already told the customer associate on the phone on 12/**/2013, that I live in NYC, while he told me to pick up the ticket at JFK airport, he fully awared I live in New York, not Turkey.Desired Settlement: I want the same ticket which I was supposed to pick up at the airport on 12/**/2013 back. I will pay the applicable $20 - $30 airport tax. or all the mileages back.

Review: I booked round trip tickets on Turkish airlines from TLV-JFK. The trip was several months long, and the first leg of the journey was uneventful. However, as the final segment grew nearer, a war broke out in Israel, and as a result flights were cut between IST and TLV. Our flight was changed to one that did not work out for us. I contacted the airline, and enumerated several reasons why it did not work for me, as well as several potential solutions that would be agreeable. I was denied on all of the options I provided, but they instead offered to refund half of the ticket purchase price ($800). I agreed to this, and provided the credit card details in order for the refund to be processed. However, the airline then stopped corresponding with me, and never refunded the money. I have the emails to prove that the airline agreed to refund the money. I attempted to dispute the amount with the credit card company, but they did not find in my favor as it was indeed a valid charge.Desired Settlement: The business should keep their word and refund me the $800 that they promised. I would also appreciate compensation for the the hours and hours that this has consumed over the past few months.

Consumer

Response:

At this time, I have been contacted directly by Turkish Airlines, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

The business failed to compensate me as per their own compensation rules made available on their website.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Dear Sir/Madam,

We travelled by TK [redacted] from JFK TO ISTANBUL and then TK [redacted] Istanbul to Dusseldorf on April [redacted] (this is a ten day vacation plan with a group , reservation # [redacted] ([redacted] ) and [redacted] , [redacted] AND [redacted] )

Flight started 2 hours late from JFK, and then when we reached Istanbul we lost the connecting flight to Düsseldorf. I was thinking, since its same airlines for connecting flight they will wait, but that did not happen. We ended up waiting for 3 more hours. Since I had two boys, I stood in the line for 45 minutes to request lounge access for an hour, but they said NO and they said they can give me a voucher, but computer was not working. I waited for 15 minutes and boys were crying and I did not take any voucher.

When we landed in Düsseldorf, we came to know that one of my main luggage was missing. I was mad at myself, because all my wife clothes r make up kit, my shoes and boys jackets were in that bag and couple of gifts to people whom we were going to meet in Düsseldorf and Paris.

When I approached lost and found I came to know that, they’re not sure where my baggage was!!!!! I was shocked, but latter in the day I came to know that it is at JFK itself ( I came 3 hours ahead to JFK and checked on time, and I did not check last minute) .

We had requested some travel agent to pick us up and I ended up paying more, because of lost baggage process and flight delay. We went as a group with two more families and I made them wait for us for 2 to 3 hours in the airport.

I visited Turkish airlines customer service and explained my plan in detail, that I will be in Düsseldorf one night only and then in Brussels and then in Paris. They offered me $40 voucher per day and I was least bothered about it, because most of my wife luggage was missing i.e clothes and her make up kit and her personal things she was mad and cranky, my vacation started bad

I planned for 3 to 4 years and saved $ 10000 dollars for the trip, because I couldn't afford that much onetime.

I started tracking package daily and told them, I will not be in Düsseldorf, please bring it to Belgium, but they ended up bringing it to Düsseldorf and they said they cannot deliver to me in Belgium. I asked them to hold it, because I don't have any choice. At last I picked up my bag on 5th day!! And they agreed that they messed up and they can give me $ 40 voucher per day and I politely refused it.

It was so cold in Paris and Belgium (around 8 to 10 degrees in some days ) and I ended up walking with my sandals and boys were walking without proper jacket and my wife was wearing same clothes for couple of days. Due to Easter break lot off shops were closed, I should I have shopped first day, but we were tired after 5 hour flight delays and waited for 2 hours for lost luggage process and I was confident that I will have it next day, because I heard lot of good things about Turkish airlines and customer service. Yes, I agree that customer service was great in the flight, but in the airport we weren't happy.

If I go for shopping, I will miss my vacation and I am with a group and I can’t make them wait for me. Next two days, because of Easter break and bank holiday lot of shops were closed.

I want to know why it happened and who is going to pay for all this mess and it is going to take months to convince my wife, because I didn't let her shop on the first day, because I was hoping I will get it next day and we did not get it and next two days due to Easter break and Bank holidays no shops and I was in deep trouble.

Safer side I had insurance coverage (I paid $260) and I claimed some expenses up to $500. Since I claimed my expenses, I cannot claim second time and I am not going to do it.

Since my vacation was a mess, Turkish airlines should take 100% responsibility and give me a small vacation package or pay 50% of our travel expense. I planned for couple of years and you guys made my life miserable in a second.

Thanks

[redacted]Desired Settlement: Compensate with a small vacation package or giv back 50% of my travel expense.

Review: I originally booked a ticket with Turkish airlines to travel from Nashville, TN to Cairo, Egypt. After the political unrest that started on mid August I called priceline.com to postpone my tickets. they both (Turish Airlines and Priceline.com) agreed on postponing the tickets without penalty charged. After I was ready to book my open ticket, Turkish airlines refused to waive the penalty of rebooking the tickets. This $137 per ticket were charged to me from Turkish airlines and priceline.com. Turkish airlines also had very rude and mean personnel working for them, they would put me on hold for minutes and minutes without even telling me. One of the representatives raised his voice on me while talking. I left several voicemails to different people to resolve my issue and no one returned my call. I even called several times and spoke to different people, no one would help me, they kept saying call the agency and they couldn't verify my credit or not and couldn't even do the rebooking for me.Desired Settlement: The only thing I want is to refund me this penalty that they origianlly promised to waive. This penalty is $137 per ticket and I have 2 tickets with them. I do not need anything extra.

Review: On July * 2013( 12.05 AM) I flew from Ny to Istanbu(Turkey)l.Even though I got my tickets 6 months ago for myself and my two kids who are ages 8 and 4 I found out that my sits sold to someone else and I did not know that.By the time I was at the plane I saw the tickets that are different then it suppose to be.Three different sits for us.My kids started to cry because they did not wanted to be apart from me and I could not have accepted that since I got the tickets 6 months ago and my kids are small how can they ask me such thing .I was really upset and crying too.People were looking at us and really embrasing moment it was for me.One man who was handling sits arrangements was rude to me saying that either I had to sit wherever they showed to me or I had to leave the plane for the following fly.I have written my complaint but they ignored me.One more thing I have waited at the check in process more than 2 hours because of that as well.The guy who was doing the checking saw on the computer that my sits were not available for me and that is why I have waited that long and was the last one who aboard the plane.

Review: Treatment and delay received from Turkish Airlines on June *, 2014.

Electronic Ticket Number [redacted] Flight TK [redacted], KSA to Istanbul, Turkey and additional flight to JFK TK 003

The flight was 19-hours departing [redacted], KSA due to airplane mechanical problems. After repeated complaints I was allowed to stay in a hotel in downtown [redacted]. I had to pay for taxi fares myself. My personal briefcase was lost by a Turkish Airline employee and I finally found the briefcase behind a Turkish Airline counter. Flight 141 eventually caused my Flight to JFK [redacted] to be cancelled and had to reschedule 24-hours later on the following day. Turkish Airline employees were extremely rude in Istanbul and would NOT try to schedule me on a different airline.

These delays cause me to miss an important business meeting in Florida and an even more important personal engagement in Florida.

In 48-years of flying I have never been treated in the manner that I was treated in [redacted] and Istanbul.

Kind Regards

[redacted], [redacted] ###-###-#### [redacted]Desired Settlement: Total refund of price of ticket........$1687.50 and any additional allowance per the Montreal Agreement of 1999.

Consumer

Response:

At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted].

Sincerely,

Review: My family (three people) traveled by Turkish Airlines round trip from Houston to Venice (Italy) on June [redacted] to July [redacted]. Because Turkish Airline is the Star Alliance with United Airline so we submitted mileage credit request through United Airline. However only the back trip mileage was honored but the outbound trip mileage was rejected. I was told by United Airline that Turkish Airline denied the mileage credit request because the ticket was booked as "P" class. When I show them the boarding pass with "Y" class which is eligible for the mileage credit and I book the round trip on the same itinerary , Turkish Airline response that sometimes the real booking class may different with the one printed out. In that case, why they issued the boarding pass with wrong information? If you tell the customer it is Y class you must honor it.Desired Settlement: Turkish Airline should credit our mileage back to our Mileage Plus Account.

Consumer

Response:

At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted].

Sincerely,

Review: My wife and two young daughters flew from Baku Azerbaijan to Chicago with a layover in Istanbul. Flight TK 336 and TK 5. Ticket number: [redacted]

The first leg of the trip was delayed 5 hours. When she arrived at Istanbul, she made it to the gate just in time with the plane still sitting there. However, the turkish airlines staff refused her yet the plane sat there for another hour.

Turkish airlines was reluctant to give her any information and then after making her and my two young children wait for 5 additional hours, they agreed to arrange for a flight the next day. They also arranged for a hotel but refused to pay for the 24 hr visas costing my wife $90 USD. When my wife arrived at the hotel, she was kindly given a hotel room with two single beds for three people. The airlines did not provide her or my children with any support for procuring toiletries or laundry services. My wis had to wash their clothes in the sink using hair shampoo. She had to walk to a local supermarket to buy toiletries. Turkish Airlines agree to pay for dinner but refused to pay for breakfast.

The next day, my wife and children boarded the plane but the plane was a couple hours late departing because they were waiting for transfer passengers. Why couldn't they have just let them board the plane the day prior?

When they landed in Chicago, my wife realized her luggage was not on board. She spent three hours talking with a Turkish Airline representative who told her there was very little they could do for. If the luggage is found they will forward them to her. They said if they cannot find the luggage then they were sorry, nothing more they can do for her.Desired Settlement: The delay in the flight and missing the connection flight was no fault of my family and to expect them to pay anything out of pocket is unreasonable. I would like Turkish airlines to first, find the luggage and deliver them promptly. Second, I would like Turkish Airlines to reimburse her for the $90 USD for the cost of visas. Third, I would like Turkish Airlines to reimburse her for her out of pocket expenses to include the cost of breakfast at the hotel and for toiletries she had to procure.

Consumer

Response:

At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted]. I am waiting for them to reimburse me the cost of visas for my wife and both of my children while they were forced to stay in Turkey.

Sincerely,

Review: Hello,

A month ago I was diagnosed with [redacted] and was hospitalized for four days due to extremely [redacted].

I have purchased a ticket with Turkish Airlines to go see my sister in Germany (who is also [redacted] and then fly from Germany to home country Greece.

Well, due to my high and extremely lows I called and asked the airlines to change my ticket from Boston - Istanbul, Istanbul Stuttgart to Boston Istanbul. Istanbul - Thessaloniki. They told me that I cannot change my flight to Greece because it was a promotional ticket.

So basically, the airline would rather their passenger to drop dead before they can accommodate any medical conditions. In my new condition I cannot travel around Europe, all I asked was to change the fligh from Istanbul to Thessaloniki so I can skip Germany for now.

I have never seen such a bad customer service, there is absolutely no compassion with these people.Desired Settlement: I just need to change my flight to Thessaloniki from Istanbul. I am not paying them additional 900 dollars for the difference in new ticket.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Turkish Airlines, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I and my girlfriend have multi city tickets from New Delhi, India to Boston, Ma to Tel Aviv, Israel. We decided that we needed to fly earlier than our original ticket. We tried to change our flight with Turkish Airlines and realized it would cost us an additional $2000. We decided to buy a one way ticket and then would continue from Boston on our originally purchased ticket. After buying another ticket and flying to America we were then told that our ticket from Boston to Tel Aviv would be canceled because we are not flying on the first leg of the journey. We now have 2 $894.48 tickets that are going to be canceled for no reason.Desired Settlement: I would like either a refund of our money or credit at Turkish Airlines.

Review: I bought a ticket that would be connecting my dad from Frankfurt Germany to Istanbul Turkey. His first flight was overbooked so he was not able to get on from Newark Nj via United Airlines. I tried contacting Turkish Airlines call center, which states that it is open 24 hours a day, but every half hour I get a woman asking me what I need help with. When I tell her I need to change my reservation she says she will transfer me to sales. Another 30 minutes later I get the same woman who keeps saying the same thing that she will transfer me to sales. Finally I decided that if I got her again I would ask to speak to her manager. One hour goes by and I finally had to give up. TUrkish Airines had won. They successfully hustled $200 out of me. I felt robbed. I felt ashamed to say that my heritage is also that of Turkish decent. I could not even get a chance to speak to somebody to try and either get a refund or to change it to a later date. My dad ended up having to pay an extremely high price from a local ticket broker. I am extremely frustrated. This complaint will go to Turkish Airines directly, the Revdex.com, and to every other turkish person and non-turkish person I know. I work in the airport for an american airline and my feedback wil echo throughout the airline industry. My dad's confirmation code is [redacted] and the ticket number is [redacted] and was scheduled for 7/*/2014.Desired Settlement: Refund.

Review: After having traveled from Istanbul to New York (JFK Airport), a piece of my luggage was lost. The bag literally contained my entire wardrobe because I was moving back to the states from Egypt. I needed to catch a connection flight and was unable to file a claim and open a case at the airport. Trying to open a case and have Turkish Airlines start looking for the piece of luggage over the phone has been a nightmare - there is apparently no way to get a reference number over the phone. I provided all kinds of information (passport scan, boarding pass, luggage ticket: [redacted], detailed description of bag and contents) and was told there would be an "investigation" ([redacted]) conducted. I have tried emailing Baggage Services to get an update on this investigation and get the same automated response back every time I ask for compensation and an estimate for the length of time on this investigation. There is no way to return to JFK because I live in Arizona. We were told that the bag would arrive in JFK on the next flight and could be shipped to Arizona, but now the prospect of this is looking grim. Also, there has been no mention of how we are to receive compensation for this enormous inconvenience.Desired Settlement: I would like immediate compensation for the clothing I have bought since the bag was lost (minimum of $300). I would like a status update on this investigation immediately. The estimated value of the contents of the bag is upwards of $4000.

Consumer

Response:

At this time, I have been contacted directly by Turkish Airlines, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I never received any compensation for the items that had to be purchased during the two weeks my piece of luggage was being located. It should also be said that although Turkish Airlines contacted me, nothing positive resulted from this. I had to spend hours trying to find the correct phone number to get a status update on the luggage from their New York location and then finally received a phone call from someone I believe who was from the JFK airport saying the piece of luggage would arrive via Fed-Ex.

After having asked multiple times over the phone and through email about being compensated for the cost of the items bought during the two weeks my luggage was missing, I still have not heard back from anyone. I know of people with the exact same situation who received between $200 and $300 from Turkish Airlines when their luggage failed to arrive on time. The estimated cost of the items bought without having my main piece of luggage amounted to at least $200 - all I would like is to be reimbursed for this.

Sincerely,