Turkish Airlines, Inc.

Revdex.com:
At this time, I have not been contacted by turkish airlines regarding complaint ID [redacted].
Sincerely,
[redacted]

At this time, I have been contacted directly by Turkish Airlines, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 
 The company continues insisting that the reservation cancellation I made on their web-site and saw with my own eyes, was impossible. However, I've got a confirmation message on their site that the reservation has been successfully cancelled but never received any emails confirming that.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I'd like to add to my complaint  a few details that were not properly disclosed and updated. After my arrival, my suitcases were lost, I had to buy lots of things until my suitcases were found and they were NOT SHIPPED. I had to pay to get them. Suitcases were damaged,...

all TSA locks were broken off, even though they were TSA approved expensive locks, an LG smartphone went also missing, in fact, I would have been able to locate the suitcases if it wasn't removed from my suitcase. My super expensive cosmetic products were all opened and not properly re closed, therefore they all dried up and cannot be used anymore. At my arrival, I opened my suitcases and they removed (or forgot o to put back inside the suitcase) one -also very expensive- Nike sneaker, so I cannot wear only one shoe, while they added a pair of old shoes, number 41, sandals that don't belong to me but someone else.

Revdex.com:At this time, my complaint, ID [redacted] regarding Turkish Airlines, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted]. They have yet to refund me my money.Sincerely,[redacted]

Review: I had an over night layover of 15 hours in istanbul and I aproached the hotel desk and asked to transport me to my hotel because I didnt knoe about this service and I asked at sfo all the turkish air representetives said that that would not be a problem.

but at istanbul they refused to help me and where very rude!!

it was such a bad experience on top of the fact that I lost 150$ on the hotelDesired Settlement: I would like the buisness to compansite me somehow

im very upset and looking to hear from the buisness

Consumer

Response:

At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I flew with them from jfk to isb via istanbul. However our flight got cancelled at istanbul airport due to a snow storm. The airport authorities told lies and misinformed everyone into getting a [redacted] so they can get a hotel but when we got out they failed to provide us with accommodation. While some were given accommodation and food, me and my family were amongst who didn't get either. Their policy states that they reimburse [redacted] fee and provide accommodation in such a case and that was expected from them. We were stuck at the airport for 2 days and they failed to provide us with compensation for my infants formula and diapers. I filed a complaint and they promised to compensate but I never heard back from them. It has been over a month and no email reply from them.Desired Settlement: I want them to reimburse the [redacted] fee for me, my wife and my son, further I want them to compensate for the food, baby formula, diapers and accommodation that we had to arrange on our own and the phone calls we had to make as a consequence.

Consumer

Response:

At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Hello,

On October **, 2014, I traveled from IAD to TLV on flight [redacted] (Washington, DC to Istanbul) and [redacted] (Istanbul to Tel Aviv) with my family. Upon arrival to Tel Aviv, I did not receive my son's car seat (child seat). After waiting for two hours for other flights to arrive, hoping to find our car seat, we had no choice but to rent a vehicle with a car seat. Despite the fact that we had two vehicles waiting for us, we had to rent a car with a car seat, simply because the rental company will not rent a car seat without a vehicle.

The next day I went to the Turkish Airlines Office in [redacted] and had a pleasure of dealing with Ms. Shelly K[redacted], who put me in touch with Ms. Roslin Y[redacted]. I submitted a claim for reimbursement for a lost car seat along with the one day car rental charges reimbursement. Two days later the car seat has been found and delivered to us.

Ms. Y[redacted] sent me an offer of $50 per day reimbursement for the lost baggage. I rejected it, asking for full reimbursement that included 2 days of car rental charges at $110 per day and 2 days of payment of $50 per day for the loss of baggage. I was told that the claim will be submitted through the Turkish Office, and that I will be contacted by the Office at my home address.

I haven't heard from anyone since. Please let me know the status of my claim and the status of reimbursement as soon as you have it available. I have submitted the claim on Turkish Airlines Feedback twice: once on March **, 2015 and once more on July **, 2015, and haven't received any response.

E-mail correspondence between me and Tel Aviv Turkish Airline will be provided upon request. I have tried to contact local offices about the issue without success. This is my countless attempt to get the issue resolved.

My complaint Number is [redacted].

Thank you,Desired Settlement: Full reimbursement that included 2 days of car rental charges at $110 per day and 2 days of payment of $50 per day for the loss of baggage.

Consumer

Response:

At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I tried to purchase a ticket online and the website would not comply. Then I reentered the information and was double-billed they refunded my ticket and my son ticket Except my wife ticket .The customer service to resolve the issue was atrocious and it remains to be seen whether my wife will be able to fly when we arrive at the ticket desk. Although I was double-billed for the same ticket, the issue has yet to be resolved. Turkish Airline Ticket numbers in issue . [redacted] Both with the same passport number same birthdayDesired Settlement: I would like the extra ticket fully refunded to my credit and I want to be sure that my wife will be allowed to fly.

Review: This complaint has a mix of horrible customer service as well as not providing me the refund I was told about when I was told I cannot get on the plane to travel. I had my ticket booked to [redacted], [redacted] since August of 2014. I was supposed to fly out from [redacted] to [redacted], and then [redacted] on December **, 2014. I had arrived at the airport only to be informed that the plane was overbooked and that I did not have an assigned seat. I waited as patiently as I did as they said this is something that does happen. Finally after waiting and the plane was starting to depart, I was informed I had to find another flight and that I would receive compensation for this. I was given a flight out the next day, December **, 2014 and was given a reciept for Denied Boarding Compensation for $746.00. The help for Turkish airlines at [redacted] airport only informed me to provide her with my email and home address and that a check would be sent out and no further instructions. I came back from my trip on January [redacted], 2015 and did not receive anything. That [redacted] or [redacted] I had called customer service in which I was directed no problem when I told them of my situation and said that an email was sent out and that I should hear from them shortly. Later that week I heard nothing so I called back and the person I spoke with said I need a feedback number and had to fill out something online in order to have one and cannot connect me unless I had it to which I told him I was not informed of this. Once I did this, I was also informed that that the complaint would take a week to process. All of this I was not informed of from the beginning or even when I had called the first time. I then received the confirmation email of my complaint being processed but I was not given a time of how long it would take. I am extremely frustrated because of the lack of communication I received and that I am going through all of this because of Turkish Airlines fault. They informed me one thing at the airport and then they continue to give me different information on the telephone and all of this is something they had messed up on.lDesired Settlement: I would just like to get the compensation that they had said I would get. Me missing my plane was not my fault. It was theirs and it is not fair that I have to wait this long for a mistake I did not do.

Review: I had purchased a round trip plane ticket from Logan International Airport in Boston, Massachusetts to Istanbul, Turkey with a connecting flight from Istanbul, Turkey to Tirana, Albania for July **, 2014 - August **, 2014. I could not attend my flight on July **, 2014 due to work reasons. I was going to purchase a one-way ticket to Tirana, Albania due to missing my flight on July **, 2014. I called Turkish Airlines to confirm that my seat reserved for the flights from Tirana, Albania to Boston, Massachusetts for August **, 2014. I was told that I no longer had a seat for the following date . It had been sold to another customer. Turkish Airlines was at fault because I had purchased the seat for August **, 2014, which was to return to the United States with my family. This caused chaos for my family trip, my work schedule, and financially. This is not fair to a customer who had full price in advanced and was not notified about the changes for my purchased plane ticket for August **, 2014. I, as a customer, deserve a refund due to all the stress that this has caused. This has been one of the worst experiences with an airline that I have had in all my years of traveling. Turkish Airlines should have more communication skills with their customers and have more sincerity. I do hope that this situation can be resolved in the better fashion. I need help from the Revdex.com to fight for what is fair to customers. Please contact me as soon as this problem has been resolved. Thank you.Desired Settlement: My desired outcome is a refund.

Review: Sir

I would like to report an unprofessional handling of my lost baggage claim from Turkish Airlines. I traveled with my son on December **, 2016, from Athens, Greece, via Istanbul to Houston, Texas. Upon arrival to Bush Intercontinental Airport one of my luggage was missing. It was reported to the person on duty and a lost luggage form was filled out with claim number [redacted].

On December **, 2015, Turkish Airlines was informed at e-mail address [redacted] that luggage had not been delivered.

On December **, 2015, Mr. Ayse A[redacted] from Turkish Airlines responded by asking if we had received luggage and if not to respond back.

On December **, 2015, responded to Turkish Airlines that luggage had not been found nor delivered.

On December **, 2015, Mr. Seyit C** Y[redacted] responded and asked for following additional information:

• Copy of the ticket or boarding pass,

• Copy of the baggage tag,

• Copy of the passport or ID card,

• The brand of your lost baggage, a list indicating the prices and details (brand/color) of your properties in such baggage (for example; ...... brand, blue-jeans are ……TL/USD/EUR; ….. brand, red prescription glasses with metal frame are……….TL/USD/EUR, etc.).

• Your address of residence, e-mail address and telephone number.

On December **, 2015, an itemized content list and its value in the luggage was sent to Mr. Seyit C** Y[redacted]. In addition, a copy of boarding pass, baggage tag and copy of passports was attached in email.

On January *, 2016, we were sent an email with following content: [redacted].

On January *, 2016, we requested clarification on following:

1. When will you reimburse me for the luggage Turkish Airlines failed to deliver ( I expect a specific date)

2. When are you going to compensate me for the days waiting to get back the lost luggage and

3. Send me in English a copy of your lost luggage claims policy compensation plan

On January *, 2016, Mr. Ebru A[redacted] responded that the investigation takes three weeks. The luggage was report lost on December **, 2015; twenty days had gone by without Turkish Airlines having identified the luggage.

On January **, 2016, another attempt, since have not heard, from our side was initiated to get latest information from Turkish Airlines.

On January **, 2016, have not had a response from Turkish Airlines since January *, 2016, a kind reminder to update us on lost luggage was sent.

On January **, 2016, Mr. MERVE D[redacted] sent following response: Firstly, we would like to apologize to you again for the irregularity you have suffered. When your report number is checked, your baggage appears to having already been delivered. We kindly request you to inform us that whether your baggage has been delivered to you, or not.

In his email there is no indication when and where the luggage was found and when/where was it sent.

On January **, 2016, a response to above email was sent informing Turkish Airlines that luggage had not been delivered and is considered lost.

On January **, 2016, after TWENTY SIX days of going back and forth with Turkish Airlines representative we received following response from Mrs. Shelvana S[redacted] Supervisor

“I’m contacting you in regards to your missing luggage. We still have not received your luggage from Istanbul, but please allow us two more days to have it sent to us. If it has been 5 days (on the [redacted]), I will send you a BIF form , please fill it out and send us copies of your passport, boarding pass and baggage tag of the missing luggage. The BIF will help us more in getting the luggage here because it’s a form of what are the contents in your bag. I’m so sorry for the inconvenience you are experiencing and I appreciate your patience.”

Conclusion:

It seems that Turkish Airlines after Twenty Six days is trying to take us back to square one that is in resubmitting itemized list and its values as well as copy of passports, boarding and luggage cards.Desired Settlement: To either deliver lost luggage or reimburse according to regulation contents.

Review: I booked an airfare with Turkish Airlines from Chicago to Bishkek using the third party website named [redacted]. My credit card was charged by Turkish Airlines directly. I also paid extra fee for a guarantee that I can cancel this reservation within 24 hours without any fee. Next morning I visited the Turkish Airlines website and successfully cancelled my reservation. I received a confirmation screen that the reservation has been successfully cancelled, however, I have never received any confirmation via e-mail about that. I have never got any refund either. When I contactted BookAirfare about that, they wanted to have the cancellation code to confirm that the reservation was indeed cancelled. I called Turkish Airlines. They told me that they cannot provide me with any code because it is impossible to cancel an international reservation. The lady on the phone tried to convince me for good 30 minutes that what I did was indeed impossible. When I spoke to a supervisor, he said that the reservation has been cancelled but the ticket (!!!!) is still valid and comes up as a "no-show". From my point of view, this is a lame explanation since if I cancel the reservation, the ticket should also be cancelled (at least, I haven't seen any other airline doing otherwise until now). So, Turkish Airlines haven't provided me with any cancellation code, nor they provided me with any refund. They said that in order to save any money, I can rebook that ticket within a year with the loss of $270 as a no-show and $250 for changing the dates.Desired Settlement: I will be fine if I get a credit for a full amount that I can use within 2 years.

Consumer

Response:

At this time, I have been contacted directly by Turkish Airlines, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Turkish Airlines still are trying to tell me that what I have seen with my own eyes was impossible. I have got a confirmation from their web-site about the reservation cancellation. This message made me believe that the reservation has been indeed cancelled.Here is my correspondence with the business========================================================================...⇄ />
[redacted]From: [redacted] Sent: Saturday, November **, 2015 8:30 PMTo: [redacted] (Satis Bsk.(2.Bolge) (New York Md.) - Satis Trafik Memuru(Yd))Cc: NEWYORK CUSTOMERSubject: Re: [redacted] The reservation number is [redacted]. The ticket was for [redacted] from ORD to FRU on Sep ** 2015, one way. Thanks! [redacted] On 11/*/2015 12:48 PM, [redacted] wrote:Dear [redacted]

[redacted]From: [redacted] Sent: [redacted]To: [redacted]Cc: [redacted]Subject: Re: [redacted]Dear [redacted], The problem is that 1. I was able to cancel my reservation on your web-site without

(eventually) cancelling the ticket. Not sure hot that is possible. 2. The travel agency would refund me the money should I provide with

with any confirmation number, however, I haven't received any

confirmation e-mail after your site stated that my reservation was

successfully cancelled. So the bug on your web-site made me think that everything was just fine when in fact it was not. Regards, [redacted] On 11/*/2015 8:47 AM[redacted] wrote:Dear Mr./[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Turkish Airlines, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

The company continues insisting that the reservation cancellation I made on their web-site and saw with my own eyes, was impossible. However, I've got a confirmation message on their site that the reservation has been successfully cancelled but never received any emails confirming that.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On the late evening of ** February 2016 I changed our trip itinerary in Egypt and cancelled two of our Hotel reservations via [redacted]. BY ACCIDENT, I cancelled the above flight reservation on [redacted] that I had purchased for my mother on ** January 2016. This was an honest, unintentional, mistake. It was not until the following morning, ** February 2016, that I realized this mistake, to which I took immediate action to rectify the situation.

After spending several hours being consistently hung up on, I was left with no choice but to pay $497.81USD on ** February in addition to the $603.75USD I had already paid of ** January for the same itinerary I purchased for my mother on ** January 2016, and just a few hours after I accidentally cancelled the [redacted] reservation. I have to emphasize that I mistakenly cancelled the reservation on ** February, and then I was absolutely forced to pay $497.81 on ** February day to get the exact same reservation reinstated. The same same reservation I first purchased for $603.75 now cost $1101.56 FOR THE SAME RESERVATION. I have been ripped off!Desired Settlement: I am pleading for the assistance of the Revdex.com. The total amount I now have paid for this one reservation went from $603.75 to $1101.56 !

Please, I kindly ask for a refund of the money I was overcharged, in the amount of $497.81USD as soon as possible.

Consumer

Response:

At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted]. They have yet to refund me my money.Sincerely,[redacted]

Review: From: [redacted] [mailto:[redacted]] Sent: Tuesday, March **, [redacted] 11:17 AM To: [redacted] Subject: Dear Sir/Madame : I need complain again the Turkish Airline based on the following evidence, However, I tried multiple time since last month online within Revdex.com online system, always met "an error has occurred" after I enter required information. Please advise how to process this critical complain to get your help ASAP. Thanks, Citizen of the United States [redacted] On Jan **, [redacted], I contacted with [redacted]: We’re requiring the compensation from the Turkish Airline ([redacted]) based on the following evidences of a terrible experience with [redacted] on January **, [redacted]. Deadline for your response will be Feb **, [redacted] 1. We booked four round-trip tickets with the [redacted] from the Agent “[redacted]” and our e-tickets were received in my [redacted]’s email [redacted] sent by [redacted] ([redacted]; [redacted]; [redacted]; [redacted]). The cost $5,559 was transacted from my Discover credit card to the “travelong new york N, in Westbury” on Sept 10th, [redacted] (Attch #1): 2. Our round trip traveling plan with [redacted] was Dec **, [redacted] Houston-[redacted] and Jan **th, [redacted] (flight TK27)-[redacted]-Houston (Attch#2). We in particularly confirmed our returning flight when we did check-in in Houston IAH Dec **, [redacted]. The official answer from [redacted] employee at the counter was “Everything is OK in our system for your returning trip with [redacted]-Houston on Jan **, [redacted]. If there is any [redacted]e, you will get a notice from [redacted] or your agent.” Our seats on the flight TK34, Dec 18, Houston-[redacted] were 31 A-D; TK26, Dec **, [redacted] 28 A-D. 3. January **, [redacted] 6:23 PM, the Agent [[redacted]my[redacted]] sent an email to us with a commercial ad, without information about our return trip with the [redacted]. The subject was “Save on Flights from Houston!” (Attch #3). January [redacted], [redacted], another email was sent from the Agent [[redacted]my[redacted]] again (Attch #4). Within this email there is such information “…Now that you’re back, it’s perfect time to tell us about your trip…”. Obviously, the email was sent to notify the system was in normal operation and that there was no warning sent to us about our return trip with the [redacted]. 4. Early morning Jan ** and Jan **, [redacted], we checked the flight status of “TK27, Jan **th, [redacted]” in the official website of [redacted]. The webpage showed up with “there is no information”. We call the [redacted] PVG airport and got confirmation that “TK27 flight scheduled at 11:30pm, Jan **, [redacted] (note: our eticket showed 11:15pm), no special cancellation notice released from [redacted]; suggested us to call [redacted] customer service to confirm”. We tried to call [redacted] customer service in China several times. However, there is no one answering during the working time of local time. Before we departured from the local accommodation on Jan **, [redacted], we ensured that there was no warning email from the Agent [[redacted]my[redacted]] about flight TK27 Jan **, [redacted]. 5. We arrived the counter of [redacted] in PVG about 9pm. There is only one working-person, his badge showed he was not from [redacted], but from the China Eastern Airlines. He told us our flight was cancelled and referred us directly to the office of [redacted] at the PVG airport at the same floor, Rm. **. When we got to the office there was lots of passengers in and outside the office, obviously in disorder. Only one employee of [redacted], [redacted] (ID# [redacted]) was working. When we got a chance to talk to him around 11:30pm, [redacted] confirmed our ticket information in the computer and announced to us that our flight was canceled. We told him what we’d done step by step as mentioned above for conforming our flight and never got any warning from [redacted] or the agent. He repeatedly only told us one thing: “your agent should informed you”. He said he would provide us with rooms [redacted]in airport hotel overnight to take next day’s flight to [redacted] and stay in [redacted] for at least one night for next flight to Houston. He confirmed we would de delayed at least 2 days. We repeatedly emphasized both in English and Chinese that I had a fracture in sacrum diagnosed in Aug [redacted] and needed to be back on time for scheduled Chiropractic therapy and provided the medical office number for his calling; my son [redacted] needed to show up to college at San Antonio, TX; my [redacted] needed to be on duty in Hospital in Galveston, TX. All this scheduled activities were so critical that we couldn’t accept a > 2-day delay. We asked to talk to [redacted]’s [redacted] or the manager of [redacted] at PVG airport. However, he refused and let us contact with the agent who was not in the office, during sleeping at the other side of the earth. He either failed to provide us the chance to take other airlines to get to Houston on similar day. 6. We had to ask refund for us to buy ticket on site from other airlines to secure our critical scheduled activities at home country. [redacted] clearly refused and let us to contact the agent again. After several passengers seriously required, [redacted] released a “flight cancel” notice in Chinese (Attch#5). When I orally insisted on his adding a note “contact the agent for refund issue” on the [redacted] cancelation notice, [redacted] suddenly stood up and fiercely push me to the door of the office and announced the office was closing. I loudly told him that I had injury on my scrum and did not push me. However, he didn’t stop such pushing. Due to his continue physical violation, I accidently fell on back and my head hit on ground and lost mind. When I was conscious, my [redacted] showed me my [redacted] and took pictures (Attch#6). The local [redacted] came up on the site. After investigation, the police ordered [redacted] to call his [redacted] to come. However, [redacted]’s [redacted] had never appeared through the entire event after his calling. The ambulance service was called to send me to the [redacted] Hospital for emergent examination. Policeman ** (I**; contact [redacted].) ordered [redacted] to pay ambulance fee, emergency room examine fee, and established the case in the Police Dept ([redacted], Attch #7). All associated documents (Ambulance medicine doc, Attch#8) (Hospital emergent medical doc, [redacted] Hospital, Attch#9) ([redacted]’s payment of the cost at the Hospital for me, Accoutn# [redacted] at [redacted] Hospital. Attch #10) are available in copies as evidences per your request through mail at your cost or email. As a physician, based on sign, symptom, x-ray, and CT, my diagnosis on me was concussion and soft-tissue injury caused by [redacted]’s violation. 7. Due to all above mentioned critical scheduled appointments, we decided gave up sta[redacted]g in the Hospital for monitoring, which was recommended by the doctor on duty. We passively purchased four tickets from British Airway at a costing of $6, 276, which was the cheapest tickets we sought then, to ensure we get home on time (Attch#11). We had to give up three planed check-in baggage and paid $100 for 5th baggage including critical belongings (Attch #12) because different policy between [redacted] and BA. We finally got to Houston on the same day as scheduled with [redacted]. 8. Due to the injury from [redacted] employee [redacted]’s violation, I have to receive extended Chiropractic treatment at the [redacted] Health care [redacted] (903 S. [redacted], TX [redacted]. ###-###-####) (Case # [redacted]). I am still having problem of back and feeling dizzy when sit for a while. Obviously, extremely low quality service from [redacted] led to all the terrible outcomes during our trip.Desired Settlement: Citizen of the United States [redacted], [redacted]., [redacted]. plus On behalf of [redacted], [redacted], and [redacted] 304 Winding Oak North League City, TX [redacted] Documents cited as Attachments #1-12 are available per request in writing throug We’re claiming the following compensations and set a 10-working days limitation to get official response in writing before Feb 10th, 2014, before our next action. 1. Fully refund our payment of “$5,559”; 2. Fully compensate our cost “$6,276 + $100” that we passively bought tickets from other airlines due to [redacted] fault; 3. [redacted] provide four round trip tickets of business class covering Houston-[redacted], with < 2 stops; no potential stand-by status; with open date and valid for the next five years; 4. Issue an official apologize letter to us. h mail at your cost or email.

Review: The passenger [redacted] arrived to IST from JFK in the evening on October ** (Turkish airlines flight 12) to get onto connecting flight Turkish airlines [redacted] on October **. Turkish airlines reservation # [redacted] Special assistance was requested prior to travel and again at check-in but not provided by Turkish Airlines. She was able to get to the gate herself at least an hour and a half prior to boarding her next flight, but when boarding started, having no strength to move like other people, was physically unable to get through the crowd of the combined flight to get to the bus at the gate that was taking people to the aircraft. When she was finally at the door after other passengers, the door was slummed shut into her face and she was denied boarding. She spent more than 2 days (evening of October ** to 3am on October **) in Istanbul airport being mistreated by Turkish Airlines representatives in every possible way:

• She was forced to buy another ticket for the same flight leaving 2 days later for $495 ([redacted] on October 23, reservation #[redacted]). She had witnessed that a free replacement ticket was issued to 2 other passengers that were actually late for their flight, but the same was denied to her.

• Turkish airlines refused to communicate with her and provide an interpreter, she was denied accommodation and had nothing to eat from midnight to 17:00 of October **, a total of 17 (seventeen) hours. She was then placed on a cot in a prison-like compound with no information, 500 meters from the bathroom, an interpreter made a brief appearance with a sandwich and then she was left alone again and her requests for the interpreter were denied again.

• Employees at the Turkish airlines service desk in international transit zone were laughing in her face at her inability to speak English and her tears, and after she sat there for 2 hours begging them to call the consulate, they removed the chair to make sure she has no place to sit. Another passenger, witnessing her distress, helped her make the phone call.

The ordeal was deeply traumatizing for the passenger, and given her old age and health condition, life-threatening. We demand a full investigation of incident, full refund, and a monetary compensation for physical and mental suffering the passenger was subjected to by Turkish Airlines.Desired Settlement: We demand a full investigation of incident, full refund, and a monetary compensation for physical and mental suffering the passenger was subjected to by Turkish Airlines.

Review: During my flight number TA 5 departing from Istanbul, Turkey to Chicago, IL on Feb **, 2014, I gave my stroller to receive it at Chicago. When I received my stroller at Chicago, I found that the cup holder was broken. I need a reimbursement from them to get a replacement for my stroller.

My stroller model is Graco - LiteRider Stroller, Zooland Model No.: [redacted]Desired Settlement: I need a cheque to cover the cost of a new stroller of the same model.

Business

Response:

On Wed, Mar **, 2014 at 9:33 AM, [redacted]> wrote:

Dear [redacted];

Firstly, we would like to apologize to you for the irregularity you have suffered.

We kindly request you to communicate us the number of the baggage irregularity report, issued at the station of arrival (the baggage irregularity report issued during application to the lost&found office upon completion of the flight) in order that we could carry out a research in relation to the matter. (such as [redacted])

Kind Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi,

I received my stroller at Chicago o'hare airport on Feb **, 2014. However the Cup holder was Broke. I did not contact the lost and found office because I received the stroller.

I need a reimbursement for my Stroller value.

Best Regards

Sincerely,

Business

Response:

I received my stroller at Chicago o'hare airport on Feb **, 2014. However the Cup holder was Broke. I did not contact the lost and found office because I received the stroller.

I need a reimbursement for my Stroller value.

Consumer

Response:

At this time, I have been contacted directly by Turkish Airlines, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

Turkish Airlines contacted me and they said that they will send me a check to my apartment with an amount of $ 61.00. I am on vacation since March **till May 4. I did not receive the check before I left. I will contact you when I come back from vacation and confirm wheather I received the check or not.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On March [redacted], 2014, My family and I had a flight operated by Turkish Airlines from IKA to JFK and one of our luggages did not arrive at JFK. I filed a report at JFK airport (File Reference Number is [redacted]).

Turkish Airlines reps called me on March [redacted], and March [redacted], saying they have not found the luggage but I never heard anything back from them again. I sent them an email asking for compensation but Turkish Airlines never responded to my email.Desired Settlement: Paying for compensation for the lost luggage

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Turkish Airlines, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I am writing to complain about Turkish Airlines.

Due to the war happening in Israel, this airline has been very indifferent to a lot of people with their flights connecting to or from Israel.

I purchased 6 tickets from Turkish Airlines for myself and my family for a return trip from Tel-Aviv to New York and back. I have now 2 cases with Turkish Airlines with no positive feedback from them.

First Complaint – Case Number [redacted]

Two senior staff members lied outrageously to my family and 21 other people about how consistent and on time the booked transit flights which was not the case. Flights times were changed without notification prior to the dates causing a lot of inconvenience for the passengers. My wife and children’s flights were not only delayed from New York with lies the flight was delayed because of a strike which turned out to be a bird strike but it also not arrive at the scheduled time promised which missed the rescheduled connecting flight and caused all 21 passengers to arrive into the fast day. There was no kosher food provided in transit in Istanbul which caused all of my family hardship.

Second Complaint – Reference Number [redacted]

My flight back from New York to Tel-Aviv is on the [redacted] August and the time was changed without my knowledge or notification. My flight will not come in before the sabbath if they delay again and I can't take the chance. They have willfully withheld info from passengers who could have made alternate arrangements earlier at a cheaper price.

I have complained about these cases to Turkish Airlines and I am requesting a refund of at least half of my ticket fair back which they are not willing to do. I spoke with one of the customer representative named Prabal Singh regarding refund of my ticket prior to the scheduled date. He offered $278 which I did not accept.

I also found out that the flight from Istanbul to Tel-Aviv was cancelled without any notification. I had to buy myself another ticket to get to Tel-Aviv which costed me almost twice as much. Turkish Airlines is not willing to give me any refund for all these inconveniences because I did not take the first flight from Newyork to Istanbul. How could I have taken the flight when they have not informed me my schedule flight was cancelled and never notified me of my alternate flight? And why should I only be informed at the airport to be stranded in Istanbul?

Do not hesitate to contact me for any queries or questions.Desired Settlement: I want to get a full refund for my return flight from New York to Tal-Aviv.

Consumer

Response:

At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted].

Sincerely,