Turkish Airlines, Inc.

Review: Dear Revdex.com Personnel,

I have experience very dramatic experience with Turkish airline during my return from Istanbul on Aug **, 2015.

Below are the details in summary pullet points. I appreciate your patient to take the time and read the full compliant.

Facts:

We are family of five , 3 kids (1 year, 4 years, and 7 years old) along with my wife and myself. We have originally two trip arrangement (from US to Egypt), one for my Wife (M.E.) and my three sons ([redacted].), ([redacted].), and ([redacted].). The second trip arrangement is for me husband ([redacted]).

My family left from US to Istanbul (Turkey) and then to Egypt on May **, 2015. I followed the same route after one month and half later. However we both have the same scheduled itinerary for the return trip from Egypt on Aug *, 2015 to Istanbul (then lay over for 6 days in Istanbul) and leave on Aug ** to US.

Our original itinerary is as follow: (complete itinerary is available)

Leaving: Fort Lauderdale FL to NY (thru Jet Blue) then take Turkish Airline flights to Istanbul then to Alexandria-Egypt

Return: We should have taken Turkish Airline flights from Alexandria-Egypt to Istanbul (lay over 6 days) then from Istanbul to Boston and then to Fort Lauderdale, FL (using Jet Blue).

All these domestic flights with Jet Blue were part of the Tickets issued by Turkish airline.

Below are the original Ticket numbers issued by Turkish AirlineK in USA

(Wife) M. E. Original Ticket number [redacted]

[redacted]. Original Ticket number [redacted]

[redacted]. Original Ticket number [redacted]

[redacted]. Original Ticket number [redacted]

(Husband)[redacted] Original Ticket number [redacted]

During our return flight from Istanbul on Aug **, 2015 to US (Boston):

? We have reached to the check in counter about 90 minutes before the flight scheduled time. We have waited on line to check in and get the boarding passes. We have seen also many people who arrived after us and waited in line after us.

? Our passports were registered about 12:20 pm on Aug **, 2015; the flight time was 1:25 pm.

? I have 8 luggage and one baby stroller to check in. After we all checked in and I got our boarding passes, Turkish airline attendant told me to drop the stroller (After he put the tag on it) to another place in the airport which took me another 10 minutes.

? When I came back it was about 45 minutes before flight time. I took my family and went straight to the passport control then the security, which took us some due to the line. Also I need to mention that the flight gate was number [redacted] and it is very far from the security check point. We were running to make it to the gate on time, but you can imagine with two kids and infant. I tried to seek some help during my journey from the security check to the gate but I found it is more wasting time as no one was paying attention to what I am saying, may be because they didn’t understand me.

? I believe we make it to the gate about 17 minutes before the flight time. I have been chocked when they told me that they close the airplane door two minutes ago. I have explained everything but the Turkish Airline attendant at the gate told me that we close the gate 20 minutes prior to the flight for security reason and no way to reopen. I have mentioned that “I hear all the time that airline calling people who already checked in when they don't make to the flight, since they are in the airport and already have the boarding passes Especially, we are family of 5 and you know we are on the way or around the corner try to make it to the gate. As a matter of fact I just heard two announcements calling people for other flights”. However the answer was chocking as well as, she told me “we don't have to call anyone sir" and continued “there is no point to argue please go to gate 215 and ask the attendant at this counter to change your tickets to the next flight tomorrow”.

? I left my family at gate 503 and went to gate 215 then they told me that they couldn't change the ticket as this not consider being transfer since I spent few days in Istanbul. The attendant at gate 215 told me that I have to go to the Turkish airline ticket sales office.

? after almost one hour searching on the ticket sales office, as every one give me different direction, I finally realized it is out of the international area which mean I have to exist to the airport again with the whole family.

? After we went out of the international area with help of the Turkish airline worker (took us through passport control). The big surprise I found at the sales ticket is I have to pay $3970 to get the same flight next day because they told me it is my fault. However I got to know from the attendant that the gate should close not more than 15 minutes before the flight time as this is indicated on the bottom of the boarding passes (copy is available). I have explained that according to the boarding pass I am not at fault as we were about 17 minute prior to the flight but they close the door 20 minutes before. They told me we can not do anything at this time, you can go and talk to the customer service Supervisor.

? I went to the supervisor at the Turkish airline explaining everything happened to us, emphasizing that “if Turkish Airline really care about their customers there is NO way we would have missed this flight. They know that family of 5 people with infant has checked in and in the way to the gate but they have not even bothered to call us on the microphone (internal announcement) for one time. We are simply running late because we got caught in the cue and because Turkish airline attendant made me drop the stroller to different place after we already checked in and he already put a tag on it. I have believed we are Okay since they have not announced our name, also I saw many other people were behind us in the line”. And I continued “however we are still under your policy protection of arriving at the gate 15 minutes or more prior to the flight (showing him the statement on the boarding pass) and you can check the time when we checked in, the time when we reached to the gate, and the airplane log book to indicate when the door was closed”. Also I had explained the baby stroller situation which took about 10 minutes, however Turkish airline attendant should have done it himself or designee since the stroller was already checked in and his responsibility to place where the luggage carrier will pick it up to the assigned gate.

? At the end the answer was “I can not do anything you should go to the ticket sales office”. They have been sending me into circles for two hours with no resolution. However they told me one more thing you can do is call this number [redacted] and file a compliant which it can be resolve in 2 hours while you are still in the airport.

? After some hard time I was successfully speaking with customer service at the number they gave me and filed a compliant with reference number [redacted]. The representative I spoke with has told me “we will call you or send you an e-mail after we investigate your complain and have a final decision or you can call us back after two hours”

? All this time my family were setting at the airport, sleeping on the chairs and I have no resolution or ticket to go back home. I have called that number after 2 hours and they told me call us back in one hour. I have spent 10 hours at the airport calling every one hour, and then every half an hour; but the complaint is always pending investigation because they are waiting on some information from the local officer at Istanbul airport (as they told me). At the end the representative told me you can go ahead and pay for the tickets change fees and if the compliant was valid then Turkish Airline will refund you.

? I exhausted all avenues with no success, at the end I decided to pay the penalty and change my tickets (thanks god I have credit cards on my Wallet, other wise I may have been still in Istanbul with my kids).

? In order to pay cheaper penalty I have changed the flight to another flight next day; taking New York flight and then to Fort Lauderdale FL instead of going to Boston first and then Fort Laudable FL. I had to pay about $1933 (total) instead of $3970. However I had 7 hours transit time in NY instead of 2 hours in Boston, compare to the original flight. The credit statements of these charges for ticket change fees are available (two receipt as we have two different tickets booking as explained before). Note: I have reserved these tickets that night Aug **, 2015 and paid next morning on Aug **, 2015.

? Below are the New Ticket numbers issued by Turkish Airline Istanbul Turkey

(Wife) M.E. New Ticket number [redacted]

[redacted]. New Ticket number [redacted]

[redacted]. New Ticket number [redacted]

[redacted]. New Ticket number [redacted]

(Husband) [redacted] New Ticket number [redacted]

? I took my family to a Hotel at the airport for some rest (after spending 12 hours at the airport with very stressed mind , handling my 3 little kids and my ticket situation with no help from any one and with undesired attitude from Turkish Airline attendants).

? Before I leave the airport I checked with Turkish Airline on my luggage which I already checked in on the first flight, however I got different answer from different people and it seems that there is no protocol or procedure on how things goes for this situations. One told me go to lost and found and ask there, other told me it is in the airport and will automatically be transferred to your next flight. However the most repeated answer was the latter, even the sales ticket office told me the same thing.

? Next day when we went to check in for the NY flight, Turkish attendant told me “ the most safest way for your luggage is to re-check them again to the new flight. You should go and bring your luggage and re-checked them in”. I ask him “where to go” and he told me” to Turkish lost and found office”. He issued the new boarding passes and told me to go and get my luggage and comeback again directly to him without waiting again in line. We were the first people checked in in this flight. Therefore he told me that I should have time.

? I left my family and went to find the lost and found office. After 20 minutes of getting lost again at this airport with no one giving me right direction, finally found it.

? After one hour and 10 minutes looking for my luggage e, the attendant at Lost and Found office told me that the luggage are at the airport but it will take a sometime (may be few hours) to find them. They advise that I should make a report and leave to catch my flight, and they will send my luggage to my address in FL-USA. I made a report for our 8 suitcases and one baby stroller; they have taken copies of my luggage ticket tags from the original flight. The Report number is [redacted]

? I went so I can catch this flight to NY

? When I arrived to New York I have done another report for my luggage as I don’t trust any more Istanbul office. The report number is [redacted]

? The next day when we arrived to Florida we received seven (7) suitcases and (1) stroller, but one suitcase was missing. I called the NY office and they told me it should come the day after.

? I have been calling since then but I have NOT received yet my other missing bag and the report still open.

? Also I called twice to follow up on my complain I made at Istanbul to refund the ticket change fees (Compliant number [redacted]) but the complain still pending. I have not received any correspondence e-mails or other regarding my complaint I made until writing this report. I believe we would have been still in Istanbul waiting for them to resolve my urgent complaint to change my tickets until now if I hadn’t have credit cards with me.

? Despite what happen from Turkish Airline customer service at the ground in Istanbul airport their flight customer service in the air is great. And passengers are treated with much respect; also aircraft is clean and above regular standards.

Conclusion

I have spent some of the most stressful time in my life with this experience flying with Turkish Airline. My feeling when you see my 1 year infant and my 4 years, and 7 years kids suffering at the airport, restless for 12 hours is non compensable. Money is worthless at these situations, however at least I need to get refund of what I have been paid. As I do believe I am not at fault, in addition to undesired treatment of ground Turkish Air attendants at Istanbul airport. I am requesting full refunds of my ticket changes fee and my hotel accommodation for one night; receipts and all other supporting documents are available and will be attached to this compliant. Also I need my lost luggage back or proper compensation (in case was not found). However I prefer to have my luggage back as it contains very valuable stuff to the family, in addition to Gifts, and two expensive shower Nickel Faucets).

I apologize for the lengthy compliant but I have summarized as much as I can; there are many details happened during dealing with Turkish Airline attendants in Istanbul but I am only mentioning what have real effect on the incident. I wish that no future passengers will experience this horrible situation I had been in with my family. Even writing this compliant put me in very hard time just memorizing what happened.Desired Settlement: I hope Revdex.com can help me in getting my refund as stated below, supportive documents are available

Ticket change fee for [redacted] $ 482.57

Ticket change fee for [redacted], [redacted], [redacted], [redacted] $1452.58

Hotel accomedation for one night $ 130.52

Foreign transactions fee (by credit card) $ 43.57



Total $ 2109.24



My lugagge back or Proper compensation ??????

I hope Revdex.com can help get my missing luggage back to me or if not then to get the proper compensation.

I wish that Revdex.com can help to make Turkish Airline change their practice of how handling urgent complains like this situation for the sake of future passengers.

I wish that Revdex.com can help to make Turkish Airline enhance the ground customer service (in Istanbul Airport) as people on my situation is already stressed out and no need for someone to add to this stress by yelling, play ignorant, not listening or show carelessness to your case instead of trying to help you. Therefore future passengers won’t suffer or go through this bad experience anymore. .

Consumer

Response:

At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: My husband and I had items stolen from our checked baggage after flying on a Turkish Airlines flight over four months ago. We have spent the last four months contacting Turkish Airlines about our problem, but have only been passed around between offices and have received no formal response from Turkish Airlines about a solution. We have collected a detailed record of emails between us and Turkish Airlines where they avoid resolving our issue and have yet to even give us information that would allow us to process a claim with our travel insurance.Desired Settlement: We have an estimated total loss of at least $450 that we are seeking to recover for our stolen merchandise.

Review: I flew turkish airlines on the [redacted] of august, the y lost my luggage. today is the [redacted] of september, I have still not received my luggage nor compensation. they do not reply to emails, everybody I speak with on the phone tells me something different, I don't know wether or not they found my bag yet, I don't know if they will reimburse me for my inconvenience of flying to an event and not having my necessary attire. I would like compensationDesired Settlement: I would like my bag or $4000 to replace my lost luggage. plus $2000 compensation for my inconvenience

Consumer

Response:

At this time, I have been contacted directly by Turkish Airlines, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They have still not found my bag, it's over s month since they lost it, and they have not compensated me as of yet.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Turkish Airlines, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I have attempted to purchase tickets on www.turkishairlines.com for the past two weeks. On the website the tickets have consistently been listed as approximately $1,240.00, however, the website does not allow you to purchase the tickets due to an "error," and prompts you to purchase them through their "Call In" center. When you call the "Call In" center the price for the same tickets is consistently been quoted as more than $100.00 more than what the website lists. I believe that Turkish Airlines are engaging in either false advertising or fraud by advertising their "service" at one price on their website, which you ultimately cannot purchase, and then a higher price through their "Call In" center. I have had e-mail correspondence with the airline, as well as by phone, and have actually been told that their website does not quote the price that their Call In center does, and that their website is not functioning properly.Desired Settlement: I would like to be able to purchase the "service" (air line tickets) at the price advertised on this company's website.

Review: I have purchased flight tickets to Istanbul from Houston on February [redacted] 2015

The return date of the flight was 8/**/2015.

Due to an accident on the way to Istanbul airport they(my wife and children) could not get on to the plane. They arrived at airport around 1:30 pm where the plane was still on the ground. The plane departed at 2:29pm

The ticketing office made my wife pay around ~$4500 to re-book flight to August [redacted] 2015. The other option they offered was to fly on August ** for about ~$3500 extra payment. She choose to fly on the August [redacted] 2015 after paying additional amount of ~$4500.

My complaint is this: I have already paid ~$3700 for a round trip in February.This extra charge is not fair. I wanted to be refunded for the extra ~$4500 amount.Desired Settlement: I wanted to be refunded for the extra ~$4500 amount.

Review: To whom it may concern: I am writing to complain about the horrible experience we had while traveling with Turkish Airlines on July [redacted], 2013. We were horrified by the treatment on board of flight [redacted]: this flight was supposed to take off at 6:50pm, on Tuesday, July [redacted], and it didn't! It took off at 9:20pm, after two and a half hours of waiting on the plane with no announcements whatsoever about a reason for the delay, leaving us wondering if we were being held hostage or if there was something wrong with the plane. Not to mention the fact that we were traveling with our 6-month old daughter who was distraught by all that was going on, as we were not able to keep her regular[redacted] schedule. Communication with on board staff was also difficult, as they displayed little to no knowledge of [redacted]. We had a connection flight ([redacted] ) for [redacted]- our final destination, scheduled to leave [redacted] at 1:05pm. Given that the US flight was supposed to land at 11:40am, that would have left plenty of time to catch the next flight. We were hoping that would have been the case and time would have been gained in air but we were wrong! We arrived in [redacted] at 1:10pm and still was hoping they would have delayed the flight to [redacted] for us and another ([redacted])couple, since it was the same carrier and as a courtesy for their customers, they would communicate the delay and their mistake to the staff in [redacted]. Again, mistaken! When we went to get the new boarding passes, we discovered, in shock, that we missed the flight and, even more shockingly, the next flight to [redacted] was leaving in 2 (two) days!!! That shocking discovery came after struggling with the language barrier and demanding an explanation, as the airport staff would have given us a flight to another city, not taking into consideration travel arrangements we have already made, prior to our trip (our ride actually expected us to be on the plane to [redacted] and they waited for us at [redacted] airport). Imagine the nerve! We had my sister's wedding on Saturday, it would have been impossible to get home on Friday afternoon! Also, we did not plan to stay in [redacted] for 2 days. We quickly understood taking the flight to [redacted] (some 250 kilometers away from where we were supposed to be!) was our only chance to leave [redacted] and be in [redacted] on the [redacted], as scheduled. We had to make arrangements to be picked up from [redacted] now, as railroad travel is practically impossible that late at night (We got to [redacted] at 9:10pm) with a small baby who's been through so much already. The expense for the pick up from another city was not expected and certainly not in our plans. (what if we couldn't find a ride or our original ride was not available?) We paid about $1,000 more on these tickets, for the convenience of landing close to home because of the baby who is not used to travel at all, this being her first trip and overseas. In addition, on our way back to the US, they gave us the wrong seats in an overbooked flight- I had called to reserve our seats in advance and request a bassinet for the baby and were given seats # [redacted] and [redacted] which we realized (while on board!!!) that were wrong since they were not in front of the plane, where a bassinet could have been attached in front of the seat. The airport gave us #[redacted] and #[redacted] but they were nowhere close, as I requested- I needed my husband close to help with the baby, so we switched and crammed in a 3-seat row with another traveler, since there were no seats available- very uncomfortable travel for almost 10 hours with a baby in my lap! Also, on the flight from [redacted] to [redacted], we had to request the baby lap belt, as they forgot to give it to us. I am asking for a full refund on my tickets for the inconvenience and the very bad experience we had, please find the details enclosed below. 1. RESERVATION NUMBER(S) [redacted] TOTAL PRICE 1638.06 2. RESERVATION NUMBER(S)[redacted] $1560.05 INF $210.40 Thank you. Respectfully, [redacted]Desired Settlement: Receive a refund and/or compensation for the horrific treatment and travel experience we had. Also, Turkish Airlines promotes false advertising, claiming to be "Europe's Best Airline"- their customer service is horrendous and communication is very difficult

Review: On November **, 2013 my wife travelling to India to see her sick grandmother. She had a Turkish Airlines flight being operated by [redacted] from Boston, Ma. [redacted] woould not let her board the flight and insisted we do a name change and get Turkish Airlines involved. We spent 4-5 hours on the phone going back and forth with Turkish Airlines [redacted] and [redacted]. [redacted] neglected to look at all proper documents and kept insisting we do a name change. Aviation is not my field of business so I cooperated with them and started to call Turkish. They said her maiden name needed to be on the ticket. The passport had her married name on it on the second page but [redacted] neglected to look at this. 10 minutes prior to [redacted] taking off the manager of this airlines said she could board the flight, but could not take any luggage with here.

She was unable to board the flight because Turkish Airlines neglected to contact [redacted] and resolve the issue. Turkish Airlines has disconnected the phone on me a good dozen times when I tried to explain my situation.

I had to borrow money from a lot of different people to be able to book another flight with [redacted]. Same name, same documents, [redacted] did not cause any problems with her boarding her flight.

I have documents saying the name on the ticket match the name on the passport.

I have going back and forth with this matter with both [redacted] and Turkish Airlines for about 3 weeks now. Turkish Airlines claims there was a name issue this is the reason they are giving for not letting her board the flight. I booked another flight through priceline under the same name and I confirmed this with a [redacted] Agent 2-3 times. Yesterday they said her first name was listed as Asma, not AsmaBanu. I did confirm that the original ticket for Turkish Airlines read AsmaBanu prior to using the same name to book a flight with [redacted]. They have changed her first name in there system.

The issue [redacted] had was her maiden name was on the passport we provided a marriage certificate and a corrected passport with the Indian Consulate stating her married name was her real name.

I sent this information to Turkish Airlines because they said they needed more information. Now the are playing the finger pointing game. Since I found out the first name had been changed on file I realized this business was playing dirty and I had no hope for a refund. This is the reason for me contacting Revdex.com. We are not rich and I feel as if the big corporate airlines can do as they please. My wife worked very hard to same the $1200. It seems as if we got robbed.

The reason Turkish Airlines says a refund can not be issued is because her maiden name did not match the married name on the ticket. I have documents saying the names match. [redacted] insisted we get a name change so I figured this is the business they are in so they should know better. In fact we did not need a name change. All I was trying to show Turkish Airlines is the documents I have proving [redacted], an outsourced airlines for Turkish operating out of Boston, is at fault due to negligence.Desired Settlement: Full Refund and compensation.

Review: To whom it may concern:

I am contacting the Revdex.com to file a complaint against Turkish airlines placed due to exploitative and unprofessional business practices.

On 12/**/2015, I was scheduled to leave on a family trip from JFK to Istanbul as part of a program through Darelsalam travel. The program included flights from JFK to Istanbul, from Istanbul to Madinah and from Jeddah to JFK (3 legs)-all provided by Turkish airlines.

My parents drove from their home in PA to JFK whereas I was supposed to fly in from Boston, MA to JFK in order to take the international flight.

I booked my connecting flight from Boston to JFK through Turkish airlines partner, [redacted]. The arrival time to JFK through [redacted] was 8:00pm (departure time 6:41pm) which was 3 hours and 50 minutes prior to the JFK to Istanbul departure, well within the advised arrival time.

At 4:30pm, I was notified that there was a 1 hour 19 minute delay in departure from Boston. I discussed this with [redacted] representatives who noted that JFK was not allowing any arrival flights to land due to weather conditions and that the delay was indefinite. I advised them that I had to catch the Istanbul flight with Turkish airlines and they assured me that, as [redacted] is a partner airlines, that Turkish airlines would accommodate me with travel changes due to the weather.

At 6:28pm, 5 hours and 22 minutes before my scheduled Turkish airlines departure, I called Turkish airlines at ###-###-#### and notified them of the delay. The representative asked me about my ticket information-I advised her that my ticket information and passport were with my travel agent (Darelsalam) and parents at JFK. I offered to provide her additional information so she could look up the reservation (including name, DOB, SS#, etc) and she told me she could not look me up this way but that I should talk to the travel agent at Turkish airlines in JFK when I arrive.

In the meanwhile, my parents and travel agent were speaking in-person to ticket agent, Mr. R[redacted], for Turkish airlines in JFK. They provided my passport and travel information and told him that my Boston flight was delayed. Mr. R[redacted] would not issue a boarding pass.

In attempts to get to JFK to make my flight, I then bought a new ticket from Boston to JFK through Delta airlines, which was reporting only 15 minute departure delays. The delays did lengthen to over 2 hours but, before take-off, the prospected arrival time was 10:25pm, still 1 hour 25 minutes before the flight. Mr. R[redacted] was notified of this new flight. By the time I arrived at JFK, the airplane was unable to get clearance to land-we circled for 40 minutes and finally landed at 11:13pm. This was also relayed to Mr. R[redacted].

I arrived at the ticket counter and Mr. R[redacted] refused to issue me a boarding pass, stating that I was too late to board the flight. I asked if I could reschedule and he waived me off telling me to come back in the morning and talk to the agent. (Interestingly, the flight left more than1 hour after I landed at JFK as it was slightly delayed; I know this because I was talking on the phone to my father and he was on the plane).

At 12:02am, I again called Turkish airlines main number and the representative told me that I was a “no show” to the flight. I advised him that I had been in communication with the airlines for the past 6 hours about the weather delay and he accused me of not calling, stating that the previous representative would have looked up my information by my name. At this point, the flight had still not departed from JFK. My parents called distant relatives who picked me up for the night.

The next morning, I arrived at JFK at 9am and found Mr. R[redacted] at the ticket counter again. He advised me that I was a “no show” to the flight (although I had been standing in front of him the night before more than 1 hour before the flight's actual departure) and so he canceled all 3 of my flights (JFK to Istanbul, Istanbul to Madinah and Jeddah to JFK). He told me the next flight out was on December [redacted] (considering that this was a 3 day trip, I would arrive just in time to leave for Madinah and would miss the entire Turkey trip). When I notified him that the 1:40pm flight (next flight out) had tickets available on [redacted], he said he would see what he could do about getting me on the 7:55pm flight but that it would cost me $2300. He also told me there was no guarantee that I would be able to get back home from Jeddah as he had no availability on the return flight. He had told my father the day before that it would cost $5400.

My travel agents, Suzanne and Jehan from Darelsalam travel also worked with Mr. R[redacted]. They advised him to reissue the tickets and he said that he wouldn't because he canceled the 3 tickets and, once they are canceled, they are not reissued. Then, one of the other travelers from Darelsalam was unable to make her 1:40pm flight. Suzanne told Mr. R[redacted] to change the name on the ticket and that she would pay the change fee. Mr. R[redacted] refused, stating that he cannot change a canceled ticket. She asked him why he canceled the tickets. He said because I was a “no show.” She, in front of the Turkish airlines manager, asked him whether I was standing in front of him the night before PRIOR to the flight leaving and he acknowledged that I was there. She then asked him why he considered me a no-show and why he canceled the tickets; this, especially because the airlines was given 6 hours prior notice about the weather delay.

Mr. R[redacted] stated that the only way for me to travel would be to re-buy all 3 of my tickets. He then quoted Jehan $1200 and, in hopes of not completely ruining my family's vacation, I finally paid $703.

Mr. R[redacted] had no right to cancel my tickets. I gave the airlines 6 hours notice of weather delays at JFK. My connection was originally with a Turkish airline partner and the delay was not my fault. Furthermore, all of the documentation was present for Mr. R[redacted] to issue a boarding pass (my passport, ticket information) at 8pm or to get permission to do so from a supervisor due to extenuating circumstances. His demeanor was callous, unhelpful and exploitative. The airlines received payment for my original ticket, the new ticket that I bought and the ticket that was not used by the other traveler from Darelsalam (effectively being paid 3 times for the same seat).

Documentation of all of my correspondences with Turkish airlines (including times for my calls to them on the date in question) are available for your consideration, if desired.

I have called this airlines multiple times with no assistance in remedying this situation. I have also sent them a letter. Their customer service is suboptimal to say the least.

Thank you for your considerationDesired Settlement: A refund has already tentatively been approved by my credit card company. I would expect to keep this refund.

In addition, Mr. R[redacted] should be reprimanded and customer service practices at JFK should be revised.

The company cannot pay me back for the added stress or time lost in Turkey.

Review: My husband had made a completely legally connected through booking for onward journey on Dec **, 2014 with itinerary [redacted] and return journey on Jan **, 2015 [redacted] for 3 of us passengers through travel agent MakeMyTrip.

1. The journey was a legally connected through booking from JAX to BBI and return from BBI to MCO

2. Total amount paid for the booking: $6,750 (Six Thousand Seven Hundred Fifty US dollars)

3. It was not honored by Turkish Airlines/Jet Blue at JFK on Dec **, 2014 during the onward journey thus nullifying the entire journey.

3a. The three of us passengers reported duly at the TK(THY) Turkish Airlines gate at JFK at 10:33 PM of Dec **, 2104. We were denied boarding and instead directed to contact Jet Blue. We were not offered any alternatives by Turkish Airlines even though we reported at the counter before the scheduled times. All three of us witnessed other passengers still on the boarding line to the aircraft.

This was NOT A NO SHOW scenario by the three of us passengers.

3b. Although Turkish Airlines did not allow us, the passengers, to board for reasons best known to them they transported our baggage/luggage to BOM(Bombay/Mumbai). The baggage got lost in this process and we had to contact Turkish Airlines at Istanbul to help us get our luggage back. However, they did not help us in this process.

The world tracer file reference number for the luggage claim is: [redacted]

3c. The check in time for a normal flight departure at 11:40 PM for [redacted] is 10:40 PM according to Turkish Airlines website.

The boarding time printed on the boarding passes of the three of us passengers shows 10:50 PM.

We reported to the TK(THY) boarding gate at 10:33 PM of Dec **, 2014.

[redacted] of Dec **, 2104 was scheduled to leave at 12:10 AM of Dec **, 2014 due to weather conditions and actually left at 12:08 AM of Dec **, 2014 according to the FAA data. Please see the links provided in point 6.

3d. Jet Blue manager of the night of Dec **, 2014 said he was unable to help because he does not find where B6 478 of Dec **, 2014 connected to [redacted] of Dec **, 2014.

However, we had made a legally connected through booking for the entire onward and return journey.

4. All the e-ticket numbers:

The PNRs and the e-ticket numbers of the Airlines are: will provide upon request

5. We had made this costly booking paying at least $2,000.00 more than we would have otherwise paid had the booking been done during other lean times of the year because it was an emotional trip for me to see my mother who had an accident. It was also an emotional trip for my two children who had not seen their grandmother, grandfather and other relatives in a long time.

6. All the relevant flight departure and arrival data for flights B6 478 and TK 012 for Dec **, 2014 are as in the links. This is the FAA data.

[redacted]Desired Settlement: Since this journey did not materialize for us and resulted in a complete fiasco due to the action of Turkish Airlines with no fault of us passengers, we ask that we be given:

1. Reasonable compensation for the pain, suffering and emotional distress caused to the three of us passengers. We stayed awake all night without food at JFK. We passengers consisted of women and children.

2. Reimbursement for the travel cost of 700 miles + $12 parking fee for driving the three passengers from Tallahassee to JAX and back

3. Reimbursement for 16 hours @ $78.00 per hour of my husband’s time for dropping the three passengers at JAX and collecting them back + compensation for keeping him awake the entire night of Dec **/**, 2014.

4. The entire ticket money of $6,750 since the booking did not serve its purpose

5. If the ticket money is not given by the end of March **, 2015 then interest @11% per annum on the entire money of $6,750 starting from Dec **, 2014 until the amount is paid.

Consumer

Response:

At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: First, please note that I have also filed a Revdex.com complaint against [redacted] for this matter because Turkish Airlines claims the travel web site is responsible for the refund I am seeking. However, the travel web site claims Turkish Airlines is the merchant and is responsible for the refund I seek. I have also filed a formal dispute with my credit card regarding the amount of $824.38 that was charged for one plane ticket. Turkish Airlines shows up as the merchant on my credit card and [redacted] advised I file the complaint against them for that reason. Also, I have filed a formal complaint with the Department of Transportation against Turkish Airlines. I am simply filing against Turkish Airlines with the Revdex.com as a precaution because [redacted] is thus far refusing to refund my money and claims Turkish Airlines is responsible. Here is what happened in a nutshell: I booked 4 plane tickets through OneTravel to fly on Turkish Airlines and received a confirmation email from OneTravel. I discovered on my own that my credit card was charged in full for 1 plane ticket. I checked the reservation on Turkish Airlines' web site using the TA booking confirmation number and discovered the booking had been cancelled. Not the flight. Just the reservation. I have contacted both Turkish Airlines and [redacted] directly via email and telephone. Basically, [redacted] says it was a mistake made by Turkish Airlines therefore TA is responsible. TA claims it was a mistake made by [redacted] and therefore [redacted] is resposible. I just want somebody to refund me the money for the airplane ticket that was charged to my credit card and subsequently cancelled without my knowledge, permission, or request. Turkish Airlines claims the ticket was charged and cancelled because OneTravel's booking system failed to complete the booking within the allotted time and the computer system automatically timed out and dropped 3 tickets and cancelled the ticket for Christopher Carter after charging me for it. Also, I was not notified of the issue by either TA or OT and only discovered the issue on my own after attempting to view the reservation on TA's web site. I would have made it to the airport the day of departure without knowing there was a problem. I have requested both TA and OT contact each other to resolve the issue and then the responsible party contact my credit card company as well. I do not wish to re-book the flight. I do not wish to receive vouchers. I want the $824.38 I was charged for a plane ticket that was cancelled by either OT or TA. I don't care which company returns my money. I just want it back. Please, help me discover which company is ultimately responsible.Desired Settlement: Refund of $824.38. No vouchers. No re-booking.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Turkish Airlines, Inc. has been resolved.

Sincerely,[redacted]

Review: On October [redacted] 2013 I bought 3 tickets from Turkish airlines website for an international travel. For some unforeseen circumstances I was not able to travel and called their customer service number and converted the tickets into a open ticket. Now I am planning my trip for the Summer and on January [redacted] 2014 I called their customer service number for rebooking. I have to pay a price difference which I was expecting and am OK with it. However Turkish Airlines only accepts payment for the price difference in PERSON in one of their ticketing office. I live in Atlanta, GA and TA does not have a ticketing office here. With disappointed, I called them again in the afternoon of 01/**/2014 and hoping I would speak to a different representative and he would be able to solve my issue. Unfortunately, he gave me the same answer without any direction. I even asked the Rep. if I could wire transfer or FedEx them a Bank check instead. But Turkish Airlines has no other way of rebooking a ticket without going their ticketing office.

In this day and age, I find this policy extremely unfavorable, specially for travelers who do not have a TA ticketing office in their state. It would not be worth for me to fly to New York to pay the price difference.

When I changed my ticket into an open ticket- I was never informed was this policy- meaning going in person to pay for the price difference nor I received a email communication explaining this policy. TA did not even send me a confirmation about converting the tickets into an open ticket.

Now I have find someone who would go and pay the price difference in person and I feel this is absolutely unnecessary. This is 2014 already.

If I do not find anybody who would make the trip to Turkish Airlines , I would take a monetary loss of $3500.00 almostDesired Settlement: TA never informed me of their policy of paying in person in their ticketing office. I am requesting a full refund of the tickets. My ticket are [redacted] and [redacted].

Consumer

Response:

At this time, I have contacted Turkish Airlines, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I have contacted Turkish airlines multiple times but they have not resolved my issue yet. They are still researching .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: To whom it may concern:

A round-trip ticket was purchased for [redacted] from ChepOair to fly from Abu Dhabi to Barcelona on May [redacted]. However, an incident occurred which prevented [redacted] from flying. We have medical documentation as well as documentation from the government of Abu Dhabi. With that said, we were told we had to reschedule the flight by CheapOair which we did, subsequently due to the circumstance presented [redacted] was not in any condition to fly. Therefore CheapOair instructed us to cancel the ticket. My issue with CheapOair is that we have documentation and Insurance however when contacting Cheapoair we were not given proper insight in how to deal with these issues. We were only instructed to the options that would cause us to spend more money i.e. cancellation fees and change fees etc. Furthermore, when asked about alternatives we were told to call Turkish Airlines which we did several times as well. Turkish Airlines said the same things but directed us towards our third party booking agent, CheapOair. We are tired of going back and forth and being in limbo! We have not been able to speak with a supervisor, nobody has been able to help us over the phone and this is a mess. No one has helped us. Neither Turkish Airlines or CheapOair knows what to do and this is very frustrating. We demand a full refund !Desired Settlement: Refund of 1200.94

Review: In today's paper September **, 2014 of [redacted], Turkish Airlines advertise the airline tickets for Karachi for US$888.00. I received the paper at 6.00 am and called their office early in the morning and they said no there is no ticket for this price.They said ticket is now $2600.00 and I told them you have advertise for $888.00 today in the [redacted] and said no it is wrong. They also asked me to call ###-###-#### and no response. They are advertising wrong and there is no such price.Desired Settlement: Well they should issue me a ticket for this price which is a returned ticket price for Karachi USD888.00 all taxes included as per their Ad and their policy.

Review: I recently flew Turkish Airlines from New York to New Delhi on January **, 2015 (flight numbers TK0012 and TK0716; ticket number – [redacted]). I was originally scheduled to return to New York from New Delhi on flights TK0717 and TK0001 on February *, 2015.

During my time in India, I had to travel to Hyderabad for a business meeting and needed to change my return flight which was scheduled for February *, 2015. On January **, 2015, I called the customer service number of Turkish Airlines (###-###-####) to inquire regarding Turkish Airlines' policy associated with a date change on my ticket. I provided the representative with my ticket number and other relevant details so that she could check the information specific to my ticket. I was informed that I would incur a change fee of $135 plus any fare differential associated with the change and that I could make the change upto 1 hour prior to the flight by calling the same number. I asked the representative to confirm that the call center would be able to process the change on my ticket over the phone and she confirmed in the affirmative.

On February *, 2015, I called the same toll free number to process the change of travel date on my return flight from February *, 2015 to February *, 2015. On that call I was informed that the representative would be unable to process the change since for flights out of New Delhi, there is a requirement to make the change through a sales office and that the only way the change could be processed would be at the New Delhi airport. Upon repeatedly explaining to multiple representatives and supervisors that there wasn’t enough time for me to fly to New Delhi to make that change prior to the flight on February *, 2015, I was provided with no help from the customer service staff. I also suggested that the call center staff contact a sales office and request them to make the change after explaining the facts of the situation; however, the representatives refused to take any such action to resolve the issue. It felt like the staff was absolutely unwilling to assist in providing any satisfactory solutions and repeatedly told me that I would have to lose the ticket and incur charges associated with being a "no show" at the airport for the flight.

After several discussions with different representatives, I came to learn that the only way that I would be able to avoid losing the ticket was if I would change both the date and location of my return flight from New Delhi to Mumbai because for some odd reason the call center could process a change for flights flying out of Mumbai over the phone. The total amount quoted for this change was $787. In order to avoid losing my return flight, I was forced to make this change.

This experience was extremely disappointing for me as the issue was primarily due to poorly trained staff at their customer service center who provided me with erroneous information regarding being able to process a change for my ticket over the phone. In addition, the representatives dealing with the issue at the call center were unwilling and incapable of providing a reasonable solution to the issue. As a customer, I should not be forced to pick up such high costs associated with the change since the error was entirely on the part of their staff at the call center.

I would appreciate if you could look into this matter and have them refund the charge of $787 at the earliest.Desired Settlement: I would like Turkish Airlines to refund me the charge of $787.

Consumer

Response:

At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: My [redacted] PremierPass® / Expedia® Card has a temporary hold/charge from Turkish Airlines for the amount of $2908.44. This transaction was a failed transaction via [redacted] and was never booked. On or about **Jan 2014, I called Turkish Airlines at [redacted] and requested that since the Bank ([redacted]) cannot reverse a spurious charge unless it is an actual transaction, I needed Turkish Airlines to delete the temporary hold they have placed on my card as soon as possible so that I can use the Card and re-book on Expedia and take the necessary post-military annual I need to take with my family. Turkish Airlines point of contact told me over the phone that it will be resolved in 72 hours. It is now February **, 2014 where I am deployed in the Pacific, and the temporary hold is still on my [redacted] statements. With the temporary hold, I cannot maximize the use of the card because the hold is constraining my credit limit. Failed booking was for Fligh on 11/**/2014, through Dulles Airport to Paris, departing IAD at 11:30pm and returning to USA on 12/**/2014 from Paris. Both layovers are in Istanbul and it was for this Serviceman plus 3 family members.Desired Settlement: Turkish Airlines MUST reverse or delete the temporary hold on my [redacted] PremierPass® / Expedia® Card for the amount of $2908.44. The longer they don't resolve the hold on my card, the more the hardship my family and I will experience in being unable to book our post-military annual leave and avail of the credit limit this card is able to make us go on vacation.

Business

Response:

[redacted]

We are in receipt of Revdex.com letter dated Feb **,2014 regarding the hold on your credit card account. Please inform us if the hold is still active or not because as per the information we received from our central accounting department, there should be no hold on the account . If you still see the hold on your account in order to search and investigate further we would need the account information.

We will be waiting for your response ,

Thank you kindly,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No thanks to Turkish Airlines, the bank which is [redacted] dropped the hold fifty days after the extremely long hold on this transaction. Because of your company's inability to clear the hold, my credit ceiling disabled me to redo a Turkish Airlines trip to Paris for a very long time. This was such a letdown. Imagine the family trip put on limbo by Turkish Airlines since January all because the airlines did not do what it was supposed to do approximately close to 2 months after I was told by a Turkish airlines representative that the hold should be fixed within a few days. So, I wonder if a customer like me should still consider your company the same airline of our choice.

Sincerely,

Sincerely,