Ulta Salon Cosmetics & Fragrance

Thanks for the opportunity to respond to MsP [redacted] complaint regarding her post being flagged by Ulta Beauty We sent a follresponse to MsP [redacted] to advise the post was flagged due to a direct violation of the DMCAMsP [redacted] listed an item for sale on a third party website and claimed it was purchased from Ulta Beauty, however it was an exclusive of [redacted] She was provided an explanation of how she violated in detail Niara C [redacted] Ulta Guest Services

Thanks for the opportunity to respond to Ms [redacted] complaint regarding earning points under the Ultamate Rewards loyalty program In order to resolve the issue we have sent Ms [redacted] an Ulta Beauty eGift card worth the $ value of the point value she seeks, $We apologize for the inconvenience this may have caused Best Regards, [redacted] Ulta Guest Services

Thanks for the opportunity to respond to MsN [redacted] complaint regarding her missing refund for an in store purchased that was returned to our warehouse In order to resolve the issue we have requested a check for $for MsN [redacted] We also educated her on the return policy when purchasing items in storeWe apologize for the inconvenience this may have caused Best Regards, Niara C [redacted] Ulta Guest Services

Thanks for the opportunity to respond to Ms [redacted] complaint regarding her recent Ulta purchase We reached out to Ms [redacted] to resolve her issue, she advised she went through her bank for resolution Best Regards, [redacted] Ulta Guest Services

Thanks for the opportunity to respond to Ms [redacted] complaint regarding her recent Ulta.com orderTo resolve this issue we have advised Ms [redacted] in order to be refunded she will need to dispute the charge with her bank as the order shows delivered to the address she entered when the order was submittedMs [redacted] stated she will dispute the charge with her bankWe apologize for any inconvenience that this may have caused.Best Regards,Armilia Caples Guest Service Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meHowever I need a check to be made to Jessica R***L [redacted] is my ex husbands last name Sincerely, Jessica R***

Thanks for the opportunity to respond to MsT [redacted] complaint regarding the trouble she expereinced pacing an order on Ulta.com In order to resolve the matter for MsT [redacted] we have cleared the bad attempts, she will now be able to place an order successfullyWe truly apologize for the inconvenience this matter has causedBest Regards,Armilia C*** Guest Service Advocate

Thanks for the opportunity to respond to Ms[redacted] complaint regarding our recent coupon offer and the service she encountered both in store and upon contacting our Guest Services Team In order to resolve the issue, we have addressed the concerns regarding the lack of service she felt both in store and with our call centerWe have assured her that we will be providing coaching and feedback based on her comments and concernsWe have set the appropriate expectation with Ms[redacted] regarding receiving additional 20% coupons at this time as per our records, we've issued coupon codes and confirmed she received a 20% discount in store and on her most recent Ulta.com orderWe apologize for any inconvenience this may have causedBest Regards,Sakina [redacted] Ulta Guest Services

Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ Thank you for the opportunity to respond to Ms [redacted] complaint To resolve this issue we have reshipped her missing items and provided a gift card as a gesture of goodwill Best Regards, Ron [redacted] Guest Service Manager

Thanks for the opportunity to respond to Ms [redacted] complaint regarding receiving damaged items form a recent Ulta.com order In order to resolve the issue we have refunded Ms [redacted] account and replaced the Ulta Gift Card redeemed on this orderWe apologize for the inconvenience this may have causedBest Regards, [redacted] ***Ulta Guest Services

Thank you for the opportunity to respond to [redacted] complaint.To resolve this issue we are sending her a refund check for the purchase price of the item.We apologize for the delay in responding to her email and any inconvenience [redacted] experiencedBest Regards, [redacted] ***Guest Services Manager

Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ Ms[redacted] order was recalled due to a pricing glitch in which the ULTRA CHI flat iron regularly priced at $was displayed online at $We contacted Ms[redacted] and explained that this was an obvious pricing error and had taken steps to necessary to correct the problemWe have sent Ms[redacted] a gift card for the inconvenience Best Regards, [redacted] Guest Services Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) They didn't contact meI had to call four times before I was able to talk to a supervisor or managerIt's not the customers fault that y'all had products incorrectly pricedAnd yes they did offer a $Gift Card, but you that doesn't make up for the mistakeIf y'all want to make it right then y'all should honor the price you had listed Final Business Response / [redacted] (4000, 9, 2015/10/22) */ We appreciate the feedback and understand her frustration however this was a pricing error and we will not be offering additional compensation at this time

Thanks for the opportunity to respond to Ms [redacted] 's complaint regarding her recent ulta.com order issueTo resolve this issue we have sent Ms [redacted] a gift card for the full order total on 8/27/and confirmed it has been receivedWe apologize for any inconvenience that this may have caused.Best Regards,Armilia [redacted] Guest Service Advocate

Thanks for the opportunity to respond to MsT [redacted] complaint regarding missing samples from a recent Ulta.com order In order to resolve the issue we have sent MsT [redacted] a deluxe sample gift bag, in addition to the original samples that were requestedWe apologize for the inconvenience this may have caused Best Regards, Niara C [redacted] Ulta Guest Services

Thanks for the opportunity to respond to Ms [redacted] complaint regarding her recent Ulta.com order In order to resolve the issue we have refunded Ms [redacted] the amount charged to her debit card and sent her a gift card for the remaining amount of the orderWe apologize for the inconvenience this may have caused.Best Regards, [redacted] Guest Service Advocate

Thanks for the opportunity to respond to Ms [redacted] complaint regarding her experience in one of our store locations In order to resolve the matter for Ms [redacted] we have reached out to discuss this matter furtherWe apologize for any inconvenience this may have causedBest Regards,Armilia [redacted] Guest Service Advocate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and don't find it satisfactory because of the following reason there is no incorrect address showing in the profile and the way you express yourself in the email was worst than the customer service, but I want you out of my life forever and will end it here unless I have more issues with my bank accountRevdex.com please close the matter and thank you for your excellent service maybe you should teach Ulta some of it Sincerely, Elizabeth R [redacted]

To resolve this issue we have provided Ms [redacted] with a gift card for the value that she requested.Best Regards,Ron ***Guest Services Manager

Thanks for the opportunity to respond to Ms [redacted] complaint regarding a recent ulta.com order To resolve this issue we have reshipped Ms [redacted] order and confirmed that it was delivered, we have also sent a gift card for the inconvenience We apologize for any inconvenience that this may have caused.Best Regards,Armilia [redacted] Guest Service Advocate

Thanks for the opportunity to respond to Ms [redacted] complaint regarding an issue with her Ulta.com orderIn order to resolve the issue, Ms*** has been issued electronic gift cards compensating her for the full amount of the orderWe've communicated that the gift card funds can be used to purchase the items either online or in storeWe apologize for any inconvenience this may have caused.Best Regards,Ulta Guest Services