Ulta Salon Cosmetics & Fragrance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me upon receiving the refund checkUta has promised refund checks in the past and never sent themPlease keep this case opened until the refund check has been receivedAs of today, I have no tracking numberSincerely, Patricia R [redacted]

Thank you for the opportunity to respond to Ms [redacted] complaintULTA often has limited time promotions While it is impossible to determine how popular a particular promotion will be we attempt have sufficient stock to last the length of the promotion Unfortunately, there are times when the popularity of particular items exceed our expectations We apologize for any inconvenience that Ms [redacted] experienced and have sent her a gift card as a gesture of goodwillBest Regards, [redacted] ***Senior Manager, Guest Services

Thank you for the opportunity to respond to Ms [redacted] complaint.After further research our records indicate that the orders were received in our warehouse however the return was outside of our day return policy for refunds Therefore, the guest was provided with a gift card for the total of both orders, $on 4/28/16.If Ms [redacted] needs these gift cards reissued, we can remove the funds from the original and send her a replacement.Best Regards, [redacted] ***Senior Manager, Guest Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will close this out since it's a waste of my time to continue, they call when I'm at work and they say they are only available until 430pmShe was asking for my rewards # for the bill, she clearly has no idea why I was complaining and didn't read the complaintIt's done, just close this out! [redacted]

In order to further assist the guest, we've partnered with the credit card company for insight on the issue with her associated pointsWe apologize for the inconvenience this may have caused Best Regards, Niara C [redacted] Ulta Guest Services

Thanks for the opportunity to respond to Ms [redacted] complaint regarding a recent salon services completed In order to resolve this matter we have refunded Ms [redacted] for the services completed and sent her a gift cardWe truly apologize for any inconvenience this may have causedBest Regards, [redacted] Guest Service Advocate

Thanks for the opportunity to respond to Ms [redacted] complaint regarding missing samples from an online orderIn order to resolve the matter we shipped Ms [redacted] a deluxe sample gift bag on December 29, via [redacted] overnight serviceThe [redacted] tracking information [redacted] confirms the package was delivered to the address Ms [redacted] provided on December 30, We apologize for any inconvenience this may have causedBest Regards, [redacted] Guest Service Advocate

Thank you for providing the opportunity to address Ms[redacted] salon complaint, however, we've attempted reaching out to her on several occasions to offer resolution without any successWe have requested Ms[redacted] to provide a specific date and time that she can be reached as of 7/18/with no responseWe've provided contact information and office hours for the guest to reach out for resolution to this matter Best Regards, [redacted] GUEST SERVICES SPECIALIST

Complaint: [redacted] I am rejecting this response because:so then my items that weren't accepted for a refund should be sent back I have an inventory and took a picture of the package before I sent it Sincerely, [redacted]

Thanks for the opportunity to respond to MsM [redacted] complaint regarding the shipping delay with her Ulta.com order In order to resolve the issue we've refunded MsM [redacted] in full for her orderWe apologize for the inconvenience this may have caused Best Regards, Niara C [redacted] Ulta Guest Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Jennifer H***

Thanks for the opportunity to respond to Ms [redacted] complaint regarding a recent return processed in our Duluth store location In order to resolve this matter we will be sending Ms [redacted] a refund in the form of a check, we have also provide a gift card as an apologyWe truly apologize for any inconvenience this may have causedBest Regards, [redacted] Guest Service Advocate