Ulta Salon Cosmetics & Fragrance

Thank you for the opportunity to respond to Ms***' complaintTo resolve this issue we have put together similar bag of samples and shipped them overnightWe do apologize for any inconvenienceBest Regards,Ron ***Guest Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10971871, and find that this resolution is satisfactory to me Sincerely, Heather ***

Thank you for the opportunity to respond to [redacted] complaintTracking information indicates that her packages were delivered on December 9th We have made multiple attempts to contact [redacted] to confirm whether she received her packages but have been unsuccessfulBest Regards, [redacted] ***Guest Services Manager

Thank you for the opportunity to respond to Ms [redacted] complaint.To resolve this issue we have issued a refund check for $on 6/15.We apologize for the delay in resolving this issue and for any inconvenience Ms [redacted] experienced.Best Regards, [redacted] ***Senior Manager, Guest Services

Thanks for the opportunity to respond to MsZ [redacted] [redacted] complaint regarding her missing item with her Ulta.com order In order to resolve the issue we have sent MsZ [redacted] this free productWe apologize for the inconvenience this may have caused Best Regards, Niara C [redacted] Ulta Guest Services

Thanks for the opportunity to respond to Ms [redacted] complaint regarding her Ulta.com order In order to resolve the issue we have refunded Ms [redacted] order in fullWe apologize for the inconvenience this may have caused Best Regards, [redacted] Ulta Guest Services

Thank you for the opportunity to respond to [redacted] complaintTo resolve this issue we have provided him with a gift card for the full value of the orderWe do apologize for any inconvenienceBest Regards, [redacted] ***Guest Services Manager

June 14, Revdex.com Customer Relations Advocate Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite Chicago, IL Re: Case No [redacted] Customer [redacted] Dear Revdex.com Customer Relations Advocate: We received your letter dated May 24, 2016, regarding the above-referenced complaint from [redacted] *** As an initial matter, we’d like to thank Ms [redacted] for contacting Ulta Salon, Cosmetics & Fragrance, Inc(“Ulta Beauty”) through the Revdex.com (“Revdex.com”)Ulta Beauty takes all customer concerns very seriously and appreciates the time Ms [redacted] has taken to let us know about her experience On Friday, June 3, 2016, a member of Ulta Beauty’s Guest Services Team was able to identify and correct the issue that was preventing Ms [redacted] from placing online orders at [redacted] Ulta Beauty has sent Ms [redacted] a gift card as a token of appreciation for her patience in allowing Ulta Beauty to correct this issue We trust that the information in this letter fully addresses the concerns of the Revdex.com and Ms [redacted] regarding this issuePlease feel free to contact Ulta Beauty’s Guest Services Team at [redacted] if you have further questions or concerns Sincerely, [redacted] Senior Manager, Guest Service Ulta Salon, Cosmetics & Fragrance, Inc

Thanks for the opportunity to respond to Ms [redacted] complaint regarding her rewards accounts In order to resolve the issue we have added points back to her rewards account, as a courtesyWe apologize for the inconvenience this may have caused Best Regards, [redacted] Ulta Guest Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10960414, and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Mica [redacted]

Thanks for the opportunity to respond to MsR [redacted] regarding a missing refund for an unsatisfactory salon service In order to resolve the issue we have requested a check for MsR [redacted] serviceWe will provide her with the tracking info once it has been shippedWe apologize for the inconvenience this may have caused Best Regards, Niara C [redacted] Ulta Guest Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10971474, and find that this resolution is satisfactory to me Sincerely, Lorena [redacted]

Thanks for the opportunity to respond to Ms [redacted] complaint regarding a visit to our Princeton store location In order to resolve this matter we have provided Ms [redacted] wth a gift card and addressed her concerns with our staffWe truly apologize for any inconvenience this may have causedBest Regards, [redacted] Guest Service Advocate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Based upon the portion of our Terms and Conditions below we will not be allowing Ms [redacted] to place future orders on ULTA.com: Purpose of Sales “All sales of products by ULTA.com are limited to personal use and may not, without the express prior written approval of ULTA.com, be made in conjunction with any resale or commercial useWe reserve the right to limit quantities to retail purchases.”Order Acceptance/Shipping Terms/Refunds “Ulta.com also reserves the right, in our sole discretion, to either prohibit sales or limit quantities of sales to dealers or resellersFor purposes of this Agreement, reselling shall be defined as purchasing or intending to purchase any item from Ulta.com for the purpose of engaging in a commercial sale of that same item with a third party.” Best Regards,Ron ***Guest Services Manager

Thank you for the opportunity to respond to Ms [redacted] complaintWe has attempted to contact Ms [redacted] via phone and email on three occasions in an attempt to confirm that a refund was offered to her We have yet to receive a response to date.Best Regards,Ron ***Guest Services Manager

Complaint: [redacted] I am rejecting this response because: I have sent them response emails and they went a week without callingThey called me on the 29th and I missed their call I tried calling back times now and no answerThis issue has still not been resolvedI told them I work nights and it's like they purposely call during the early morning when I told them I sleep during the morning and the best time to reach me is in the afternoon Sincerely, [redacted]

Thank you for the opportunity to respond to Ms [redacted] 's complaint.When we contacted Ms [redacted] she informed us that she had already had her hair correct and requested store credit so that she purchase product for her hair We agreed to send her a gift card to resolve the issue.Best Regards,Ron ***Guest Services Manager

Thank you for the opportunity to respond to Ms [redacted] complaint I apologize that we did not provide a response soonerUpon investigation we confirmed that Ms [redacted] was contacted by the District Manager on or about December 19th At that time the DM apologized for the interaction and explained that salon prices do vary The DM invited Ms [redacted] back to the store for a personalized shopping experience and she accepted Best Regards, [redacted] ***Guest Services Manager