Ulta Salon Cosmetics & Fragrance

Thank you for the opportunity to respond to [redacted] complaintTo resolve this issue we have reshipped her order via next day airBest Regards, [redacted] ***Guest Services Manager

Complaint: [redacted] I am rejecting this response because: Sincerely, Rocksann *** Hello, I am not satisfied with Ulta's replyOnce again they only provided me with the phoneI already called the number prior to even reaching out to their corporate office and prior to filing this complaint I still don't understand how I applied in Ulta for an "Ulta" product but they have no way of contacting their credit card agency they use for their own credit card? Seems like a huge disconnect if I got a Credit Card through Bank of America I would believe that they would have communication with all lines of their business Sincerely, Rocksann ***

Thanks for the opportunity to respond to Harini [redacted] complaint regarding charges resulting from an order attemptHarini [redacted] has notified us that their account has been credited back charges for this order attemptWe apologize for the inconvenience this may have causedBest Regards,Genesis ***Ulta Guest Services

Thank you for the opportunity to respond to Ms [redacted] complaint.While we are currently unable to cancel orders once they are submitted we have refunded Ms [redacted] in full on January 2, 2016.We do apologize for any inconvenience that she experienced.Best Regards, [redacted] ***Senior Manager, Guest Services

Thanks for the opportunity to respond to Ms [redacted] complaint regarding a recent visit at our Oak Brook location In order to resolve this matter we have sent Ms [redacted] a gift card, and our District Manager contacted the Ms [redacted] to discuss the matter as wellWe were advised by the Distrct Manger that the matter was resolvedWe truly apologize for any inconvenience this may have causedBest Regards,Armilia [redacted] Guest Service Advocate

Tell us why here...Thanks for the opportunity to respond to Ms [redacted] complaint regarding a missing item from her Ulta.com order In order to resolve the issue Ms [redacted] was reshipped the missing productWe apologize for the inconvenience this may have causedBest Regards, [redacted] Ulta Guest Services

Thank you for the opportunity to respond to [redacted] complaintAfter investigating it was discovered that the error occurred at our store but we have partnered with our marketing team to ensure future emails will be addressed correctly Additionally, we advised [redacted] to create a new account and we then transferred all of her points to her new accountWe do apologize for any inconvenience [redacted] experiencedBest Regards, [redacted] ***Guest Service Manager

Thank you for the opportunity to respond to Ms [redacted] complaint Firstly, I apologize for the way this issue was initially handled We have since contacted MsHodschavan and agreed to refund her in full for her original order and replace the order including the free giftBest Regards, [redacted] ***Guest Service Manager

Thank you for the opportunity to respond to [redacted] complaint.We do apologize for the very poor experience that [redacted] received during her recent salon visit We have made three attempts to contact her without success Additionally, we have contacted the store management team so that they can address the issue with the individuals directly.Once again, we apologize for any inconvenience [redacted] experiencedBest Regards, [redacted] ***Guest Services Manager

Thanks for the opportunity to respond to Ms [redacted] complaint regarding a recent Ulta.com order In order to resolve this matter we have refunded Ms [redacted] in full for her order and sent deluxe sample gift bagWe truly apologize for any inconvenience this may have causedBest Regards, [redacted] Guest Service Advocate

Thanks for the opportunity to respond to MsR [redacted] complaint regarding her inability to successfully process an order with Ulta.com MsR [redacted] has been advised she will no longer be able to place an order on Ulta.com due to a violation of the terms and conditionsThose terms can be found by visiting http://www.ulta.com/ulta/ [redacted] Best Regards, Niara C [redacted] Ulta Guest Services

Revdex.com: I received my refund Thanks for your help Sincerely, Alicia N***

Thanks for the opportunity to respond to MsS [redacted] complaint regarding a recent order from Ulta.comIn order to resolve the matter for MsS [redacted] we have refunded the order in full back to the original form of paymentWe truly apologize for the inconvenience this matter has causedBest Regards,Armilia C*** Guest Service Advocate

Thanks for the opportunity to respond to Ms [redacted] complaint about her recent Ulta.com order In order to resolve the issue we have offered to send Ms [redacted] a refund for the full amount of the order and an egift card as an apologyBest Regards, [redacted] Ulta Guest Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Thanks for the opportunity to respond to Ms [redacted] complaint regarding salon services completed in one of of store locations In order to resolve this matter we are providing Ms [redacted] a gift card and correction services performed at no additional costWe apologize for the inconvenience this may have causedBest Regards, [redacted] Guest Service Advocate

We were able to speak with the guest regarding the matter and apologized for the inconvenience the matter has caused, the guest confirmed that she never paid for the original salon service and we did attempt to fix the colorIt was recommend that she wait as to not further damage her hair, I spoke with the guest this afternoon and have agreed that we will pay for her next color service at our salon, guest was advised that once she goes in for her appointment to contact GS specialist [redacted] directly so we a gift card can be processed for her to pay for the services however we would not provide additional color services at no cost the guest agreed and stated that would be fine closing case

Initial Business Response / [redacted] (1000, 5, 2015/04/27) */ Thank you for the opportunity to respond to [redacted] 's complaint We have contacted [redacted] and will be providing a refund check for all additional charges incurred due this system issue We truly apologize for any inconvenience Best Regards, [redacted] Guest Services Manager

Thanks for the opportunity to respond to Ms [redacted] complaint regarding a recent salon service In order to resolve the issue we have refunded Ms [redacted] in full for her unsatisfactory salon service Best Regards, [redacted] Ulta Guest Services

Thanks for the opportunity to respond to Ms [redacted] complaint regarding her recent Ulta.com order In order to resolve the issue we have reshipped Ms [redacted] order at no additional cost to herWe apologize for the inconvenience this may have caused Best Regards, N [redacted] C [redacted] Ulta Guest Services