Ulta Salon Cosmetics & Fragrance

Thank you for the opportunity to respond to MsPerkins complaintFirstly, we apologize for the inconvenience that she experienced with her recent ULTA.com order Upon investigation we have confirmed that we shipped a replacement order to her which was delivered on December 8th In addition we sent new samples Once again, we apologize for any inconvenienceBest Regards, [redacted] ***Guest Services Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me The company resolved the matter and returned the points balance along with providing a gift card for the sales promotions missed Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: ulta did refund the money but never sent a gift cardIt took days and multiple requests for my money back Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] [redacted]

Thank you for the opportunity to respond to [redacted] complaintTo resolve this issue we have refunded her order in fullBest Regards, [redacted] ***Guest Services Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Kimberly [redacted]

Thanks for the opportunity to respond to Ms [redacted] complaint regarding the Platimnum Bag that was promised to her for her qualifying Ulta.com order In order to resolve the issue we have sent Ms [redacted] a Platinum Perks gift bagWe apologize for the inconvenience this may have caused Best Regards, [redacted] Ulta Guest Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Rebecca M***

Thanks for the opportunity to respond to Ms [redacted] complaint regarding a missing refund of her shipping cost from a recent Ulta.com order In order to resolve the issue we have processed Ms [redacted] a refund of the shipping cost paid at the time her order was placedWe apologize for the inconvenience this may have caused Best Regards, [redacted] Ulta Guest Services

Thanks for the opportunity to respond to Ms [redacted] complaint regarding a visit to our Phoenix store location In order to resolve this matter we have provided Ms [redacted] wth a gift card and addressed her concerns regarding out of stock items at this locationWe truly apologize for any inconvenience this may have causedBest Regards, [redacted] Guest Service Advocate

Thanks for the opportunity to respond to Ms [redacted] complaint regarding a recent ulta.com order To resolve this issue we have refunded Ms [redacted] order in full as well as reshipped the missing itemsWe apologize for any inconvenience that this may have caused.Best Regards, [redacted] Guest Service Advocate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Susan ***

Thanks for the opportunity to respond to MsS [redacted] complaint regarding an unsatisfactory salon service In order to resolve the issue we have requested a check for the amount of her services, minus the tipWe apologize for any inconvenience this may have caused Best Regards, Niara C [redacted] Ulta Guest Services

To resolve this issue we are providing Ms [redacted] with a refund check for the full amount of purchaseBest Regards, [redacted] ***Guest Services Manager

Thanks for the opportunity to respond to Ms [redacted] complaint regarding a recent in store return In order to resolve this matter we have reached out to Ms [redacted] on three occassions for additional information, yet we have not received a response providing the information neededWe would still like o provide a satisfactory resolution, we apologize for the inconvenience this may have causedBest Regards, [redacted] Guest Service Advocate

Thanks for the opportunity to respond to MsH [redacted] complaint regarding her dissatisfaction with our standard shipping method In order to resolve the issue we have forwarded her concerns accordingly, and advised her of our expedited shipping options for an additional charge on Ulta.comWe apologize for the inconvenience this may have caused Best Regards, [redacted] Ulta Guest Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Carolyn M***

the guest has since been back into the salon for correction services as well as she confirmed that she was refunded for the correction serviceThe reference number indicates that the store’s DM has attempted to reach the gst on several occasions without success

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I would like to point out however, that this entire matter could have been avoidedI believe that my gift card was not sent until I opened this claimSeeing as how my email address has never changed and I only received my gift card after much ado, I find no other viable explanation Further, I would like to point out that [redacted] was dishonest in her notes to my fileThe line was certainly not disconnectedShe cut me off and sent me to the customer survey line when she did not like the questions I was asking her about this transaction Lastly, I specifically asked Utla to contact me via their online survey requestThey did notWe did not need to take it to this level to achieve resolutionMy claim was responded to on the last possible dayCoincidence? I think not I know these comments will not be read, nor replied toHoweverI want them to be part of the record for this transaction Sincerely, [redacted]