Unirush Financial Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have sent them the [redacted] letter thought via e mail on December 10, 21, and 23th of and here the letter I wrote to them They kept playing games and Didn't choose to response and or do anything to credit back the exactly amount and I never received the as they mention it and it's complete untrue and I have checked my balance and statement and there isn't any credit as they statedand I'm gonna enclosed the email that I have sent to them I have gave them all info as they asked and they kept going through the same games they are doing., I have nothing interested to continue since I'm fed up with their games and liesI know what I have authorized the card what I purchasedThey put me like accuse me that I did which I didn't do! Hello [redacted] , Thank you for contacting RushCard Member ServicesWe appreciate your email interest and we will be happy to assist youWe were unable to locate your account with the information you providedFor the security of your account, please verify the following information: -Last four digits of your Social Security Number-Last four digits of your Card Number Once this information has been verified, we would be glad to provide information regarding your RushCard accountIf you have further questions, please do not hesitate to contact us Jasper B.Member Services Representativewww.rushcard.com###-###-#### [redacted] =======Subject: Rebuttal letter To whom concern I have sent email several times and I have disagreed about the dispute of Something like that til I received a letter and you think I did authorities those transactions! WHICH I NEVER DID AUTHORIZED ANY TRANSACTION AND LAST TIME I USED WAS THE AIRPLANE TICKET! Til I checked my balance and found out it went so low fast and I had to do the researching where the money have been going toI didn't wanted to use that card because I was save it for my trip and to be with my family for holiday and you guys assume it was me which I NEVER PURCHASED OR MAKING ANY TRANSACTIONS! I HAD PROBLEM ISSUES WITH MY FORMER ROOMMATE WHO STOLEN AND USED MY CARD WITHOUT MY KNOWABLE AND I REPORTED AND EVERYTHING AND I CUT MY CARD BECAUSE OF IT WASN'T MY TRANSACTION !!!!I WOULD BE APPRECIATE TO HAVE ALL MY MONEY BACK PERIOD [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Card is still not functioning properly and funds are still not posting properlyI'll just have to take legal action Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Hello, to whom it may concernThank you for following up on this matter for meHowever I am not ok, nor satisfied with the reply they gave meRushcard is acting as if during their technical difficulties and errors that issues have not arosei am glad they they worked on a solution to every-ones problemMY ISSUE is that AFTER my money finally came through they ended up taking a processor credit FROM MEon their end they are showing their system has it recorded as they sent me the payment twiceok I understand that and I get what they are trying to tell meHOWEVER I DID NOT RECEIVE THAT PAYMENT TWICE ON MY CARDI RECEIVED IT ONLY ONE TIME WHICH WAS MY PAY FOR WEEKS OF WORKso I truly believe that on their part it is an errori have been a loyal customer to them for a few years and they TOOK MY PAY just because it shows they sent it twiceIm not arguing that it may show it, BUT I DID NOTREPEAT DID NOT RECEIVE IT ON MY DEBIT CARD ENDING IN [redacted] TWICEONLY ONCE WHICH WAS MY PAY AND I WOULD LIKE MY $BACK IMMEDIATELYThey were having errors so how can they say their system cant glich and say it was sent twicei could care less about thatbut I do want my money that they took because of an error Regards, [redacted]

Revdex.com [redacted] *** [redacted] Cincinnati, Ohio [redacted] Case: [redacted] [redacted] December 31, We received Ms***’s complaint regarding her card replacement and the level of customer service received RushCard logs all customer contact and activity associated with financial cards We apologize for any misunderstanding that have occurred with Ms [redacted] ’s account Ms***’s card expired on 7/31/ for card ending in ***Renewal cards are only issued out to active accounts Ms***’s account was inactive at the time it expiredOn 12/27/Ms [redacted] processed a card to card transfer of $ [redacted] to the expired card ending in ***I am showing that a replacement card has been issued on 12/28/which takes 7-business days to receiveWe did offer the option of receiving the card expedited with a $ [redacted] fee but Ms [redacted] refusedWe have processed a card to card transfer reversal back to Ms***’s other RushCard account ending in***, so she can have access to her funds as soon as possibleA representative from our corporate office have made attempts to contact Ms [redacted] but no responseOnce again we apologize for the inconvenience and the frustration this may have caused Ms*** We appreciate Ms***’s feedback These types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint My direct deposit goes on to the card (weekly)Around October I paid my bill with my card and the funds were rejectedI saw Russell Simmons on the news apologizing for the tech error Well in the meantime funds were still being depositedThe last deposit was 10/21/and I still do not have my fundsI would like my funds and any fees that have or were incurred reimbursed plus some type of financial compensation for having to wait for my direct deposit funds to be available Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint As I stated before I was notified on October 30th via email that my money was posted, I have enclosed pictures! I usually receive my direct deposits on Tuesdays sometimes as early as Monday at 9pmI have also sent pictures of a recent direct deposit, that I was not expecting, via email I was notified, when I checked my account the money was there, this was on November 12th, 2015! Rushcard needs to own up to their errors and give me my money that Rushcard notified me about on October 30th in the amount of $Thanks! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] All of Unirush statements are fakes because I still have heard or receive anything form unirushAnd they refused to supply me with any proof of the investigation

RevDex.com W Seventh St Suite Cincinnati Ohio RE: Case # [redacted] April 27, We received [redacted] complaint regarding access to his funds and the level of customer service received RushCard logs all customer contact and activity associated with financial cards On 4/14/ [redacted] filed a dispute in regards to an unauthorized transaction for $at [redacted] that was made on his accountAll Rush Card disputes are handled through our dedicated dispute team and are worked in the order that they are receivedAfter investigating the dispute [redacted] claim was denied due to no error has been foundWe completely understand [redacted] concern with the outcome of his dispute and we are unable to credit the account [redacted] has filed a rebuttal letter for the outcome of the claim and the dispute team has received that letter on 4/23/ [redacted] will need to allow up to days for the dispute team to reopen the claim for further investigation [redacted] has received his replacement card and there are no funds available on his accountWe sincerely apologize for any inconvenience this has caused We appreciate [redacted] feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist

March 15, VIA ONLINE SUBMISSION: RevDex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the RevDex.com® (“Revdex.com”) received from [redacted] on March 09, UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that RushCard held her funds for days in the amount of $for a pending transaction from the [redacted] on February 29, [redacted] is requesting her funds be released back to her RushCard account On March 15, a corporate customer service specialist contacted [redacted] and was educated on the merchant hold release processAs of March 15, 2016, the authorization hold in the amount of $has been released back to [redacted] RushCard account [redacted] was provided RushCard’s corporate phone number for future concerns regarding her account We appreciate [redacted] feedback RushCard Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Rush Card never reached out to me to resolve any mattersThis is unacceptable Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I would like for rushcard to unblock my card or refund me my $ [redacted] immediately because that money has nothing to do with any third party its my money which I paid to have loaded onto the rushcard and it has nothing to do with the refund from the storeThe refund in question that happened in December and the funds that are on the card account right now have nothing to do with each other$ [redacted] was loaded on the card at [redacted] pharmacy on February 9, to pay a bill and I was not aware of my card being blocked where I didn't have access to my hard working money because it had been so long sense that refund in the amount $ [redacted] was credited to the cardI paid cash money in the amount of $ [redacted] to the store and when I went to get a refund on some Christmas gifts the store I chose to stop at didn't give that much cash, so the CSM stated if I had any type of debit card for them to credit it to so I gave them my debit rush card to credit the money to and after they credited the money I took some off and I also swiped the card for some other transactions back in December 2014, the $ [redacted] was gone before Christmas and the $ [redacted] has nothing to do with the $ [redacted] .Why is it so hard to give me back my money for $ [redacted] or unblock my card so that I may use MY MONEY!! IT'S NOT RIGHT AT ALLI HAVE ALSO SPENT MONEY FAXING THE DOCUMENTS THEY REQUESTED SEVERAL TIMES AND THE LAST TIME I UPLOADED IT ONLINEI WAS ALSO INFORMED THAT CORPORATE RECEIVED IT ON FEBRUARY 19, and it is very legible so ibwould appreciate it if they resolve the matter immediately Regards, [redacted] ***

Attached is the email sent to [redacted] today- I'm hoping to have contact with [redacted] at her earliest convenience [redacted] ,My name is Bill Rwith Rushcard Customer Service I understand you’ve had difficulty resolving an issue with your card and I’d like to help.I called the number we have on file but was unable to get through If you like, please respond to this email with a number you’d like me to call or call my direct line below.Regards,UniRush, LLCCreek Rd, Suite 200Cincinnati, Ohio 45242Rushcard.com Bill R., Senior Customer Service ManagerDirect: ###-###-#### | Cell: ###-###-####Fax: ###-###-#### [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I tried several times at two different Walmarts to load my card with $ [redacted] they could only take the $ [redacted] dollars I called to complain to the coporate office of UNIRUSHThey told me the card doesn't have the $ [redacted] limitSo I went back to Walmart and tried againWalmart told me that the limit was set by UNIRUSH

July 27, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] on July 16, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ’ complaint contends that he has not received his payroll direct deposit of $to his RushCard account [redacted] also stated that he is in need of his funds RushCard apologizes for the inconvenience that [redacted] experienced when trying to contact our customer service centersThe direct deposit in question was received and not automatically posted to [redacted] ’ account due to invalid account informationThe direct deposit was made available to [redacted] ’ [redacted] account on July 17, A RushCard Customer Service Specialist attempted to contact [redacted] to advise him to update his direct deposit ID number and his routing number with the remitter We appreciate [redacted] ’ feedback and sincerely apologize for the inconvenience this has caused Tyree T Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I was told verbally by the agent once the documents were received a provisional credit would be given I want my money back so I can cancel the call If they pull the call they will hear what the agent stated This is really starting to be frustrating I just want my money so I can go on my merry way Regards, [redacted] ***

August 13, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] on July 16, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ’ complaint contends that his direct deposit was late in posting to his RushCard account [redacted] ’ direct deposit was received and posted to his account on 7/30/with the effective date of 7/31/There was a slight delay with posting direct deposits on July 30, 2015, but that issue was resolved [redacted] received his direct deposit one day early then the actual deposit is due to postIf [redacted] would like to receive his direct deposit sooner, he will need to contact the remitter We appreciate [redacted] ’ feedback Tyree T Corporate Customer Service

January 20, 'Times New Roman', serif;">VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] ***, on January 12, UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] complaint states that she is deprived access to the funds in her RushCard account [redacted] also stated that she attempted to retrieve the funds from her RushCard accountOn October 22, 2015, [redacted] filed an unauthorized transaction dispute regarding a charge in the amount of $that was made on her RushCard accountPer RushCard Cardholder Agreement, the dispute process can take up to to days to investigate the claimOn December 18, 2015, the unauthorized transaction dispute was found in [redacted] favor and a final credit of $was issued to her accountA final letter has been sent to the address on the account notifying [redacted] of the resolutionThe unauthorized transaction dispute has been closed, and as such we consider this matter resolved [redacted] was having difficulties with using her card due to the card never being activatedOn January 19, 2016, [redacted] card was manually activated for her and she will need to reset her pin number via the pin line at ###-###-####We appreciate [redacted] feedback We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in questionWe will provide notification on the resolution RushCard Corporate Customer Service

RevDex.com [redacted] RE: Case # [redacted] March 31, We received Ms***’s complaint regarding access to her funds and the level of customer service received RushCard logs all customer contact and activity associated with financial cards We completely understand Ms***’s concern with the outcome of her disputes for the transactions of $ [redacted] from [redacted] and $ [redacted] from ***The dispute team received the rebuttal letter on 3/24/and per additional investigation there were no pin failed attempts recorded on the accountThis has been concluded that there is no error that happened in the disputeNo credit will be issued and the claim has been closedAs for the other dispute, Ms***’s account was credited for a provisional credit of $ [redacted] from the claim that was filed on 1/3/Claim is still in progress and will take days for a resolution We apologize for any inconvenience this has caused Ms*** We appreciate Ms***’s feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist

August 05th, VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: [redacted] ***Complaint number: Revdex.com # [redacted] Complaint date: July 26th, To Whom It May Concern:This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On July 11th, 2016, [redacted] contacted UniRush to dispute two transactions that occurred on the same day, at [redacted] in [redacted] , *** [redacted] claimed her card was lost on July 10th, 2016, and does not know where she lost her RushCardShe stated she did not make the transactions or authorized anyone to use her card.On July 18th, 2016, [redacted] ***’s claim was denied due to pattern and no failed pin attemptsOn August 3rd, 2016, after UniRush Disputes Management reviewed [redacted] claim, it was approved in her FavorCredit totaling $posted to her Rushcard accountWe appreciate [redacted] feedback regarding this matter and sincerely apologize for any inconvenience this issue has caused him.Regards,RushCard Corporate Customer Service