Unirush Financial Services

July 15, VIA ONLINE SUBMISSION: RevDex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on July 14, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard blocked her account in June due to failed verification [redacted] also stated that she was advised to submit a driver [redacted] license, a social security card and valid proof of address On June 27, 2015, [redacted] RushCard account was blocked due to failed verification when attempting to access the account As per the RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted] She was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last days [redacted] began submitting the requested documents to verify her identity on July 1, On July 15, 2015, a Risk Investigator reviewed the documents submitted by [redacted] , and all requested documents were accepted as valid A RushCard Corporate Customer Service Specialist contacted [redacted] to advise her of the update [redacted] account has been permanently closed and her direct deposit has been returned back to the remitterA bill payment for the remaining funds of $has been issued via regular mail and will be received within 7-business days We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused Regards, Tyree T Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Card is still not functioning properly and funds are still not posting properlyI'll just have to take legal action Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint I still have not received my direct deposit I've already checked with my employer and rushcard has not returned anything Rushcard reps did not give direct answers as to when and where my money is as I have missing funds Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint As I stated before I was notified on October 30th via email that my money was posted, I have enclosed pictures! I usually receive my direct deposits on Tuesdays sometimes as early as Monday at 9pmI have also sent pictures of a recent direct deposit, that I was not expecting, via email I was notified, when I checked my account the money was there, this was on November 12th, 2015! Rushcard needs to own up to their errors and give me my money that Rushcard notified me about on October 30th in the amount of $Thanks! Regards, [redacted]

Revdex.com [redacted] *** [redacted] Cincinnati, Ohio [redacted] Case: [redacted] [redacted] December 31, We received Ms***’s complaint regarding her card replacement and the level of customer service received RushCard logs all customer contact and activity associated with financial cards We apologize for any misunderstanding that have occurred with Ms [redacted] ’s account Ms***’s card expired on 7/31/ for card ending in ***Renewal cards are only issued out to active accounts Ms***’s account was inactive at the time it expiredOn 12/27/Ms [redacted] processed a card to card transfer of $ [redacted] to the expired card ending in ***I am showing that a replacement card has been issued on 12/28/which takes 7-business days to receiveWe did offer the option of receiving the card expedited with a $ [redacted] fee but Ms [redacted] refusedWe have processed a card to card transfer reversal back to Ms***’s other RushCard account ending in***, so she can have access to her funds as soon as possibleA representative from our corporate office have made attempts to contact Ms [redacted] but no responseOnce again we apologize for the inconvenience and the frustration this may have caused Ms*** We appreciate Ms***’s feedback These types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint My direct deposit goes on to the card (weekly)Around October I paid my bill with my card and the funds were rejectedI saw Russell Simmons on the news apologizing for the tech error Well in the meantime funds were still being depositedThe last deposit was 10/21/and I still do not have my fundsI would like my funds and any fees that have or were incurred reimbursed plus some type of financial compensation for having to wait for my direct deposit funds to be available Regards, [redacted] ***

March 15, VIA ONLINE SUBMISSION: RevDex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the RevDex.com® (“Revdex.com”) received from [redacted] on March 09, UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that RushCard held her funds for days in the amount of $for a pending transaction from the [redacted] on February 29, [redacted] is requesting her funds be released back to her RushCard account On March 15, a corporate customer service specialist contacted [redacted] and was educated on the merchant hold release processAs of March 15, 2016, the authorization hold in the amount of $has been released back to [redacted] RushCard account [redacted] was provided RushCard’s corporate phone number for future concerns regarding her account We appreciate [redacted] feedback RushCard Corporate Customer Service

RevDex.com W Seventh St Suite Cincinnati Ohio RE: Case # [redacted] April 27, We received [redacted] complaint regarding access to his funds and the level of customer service received RushCard logs all customer contact and activity associated with financial cards On 4/14/ [redacted] filed a dispute in regards to an unauthorized transaction for $at [redacted] that was made on his accountAll Rush Card disputes are handled through our dedicated dispute team and are worked in the order that they are receivedAfter investigating the dispute [redacted] claim was denied due to no error has been foundWe completely understand [redacted] concern with the outcome of his dispute and we are unable to credit the account [redacted] has filed a rebuttal letter for the outcome of the claim and the dispute team has received that letter on 4/23/ [redacted] will need to allow up to days for the dispute team to reopen the claim for further investigation [redacted] has received his replacement card and there are no funds available on his accountWe sincerely apologize for any inconvenience this has caused We appreciate [redacted] feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] All of Unirush statements are fakes because I still have heard or receive anything form unirushAnd they refused to supply me with any proof of the investigation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I was told verbally by the agent once the documents were received a provisional credit would be given I want my money back so I can cancel the call If they pull the call they will hear what the agent stated This is really starting to be frustrating I just want my money so I can go on my merry way Regards, [redacted] ***

Attached is the email sent to [redacted] today- I'm hoping to have contact with [redacted] at her earliest convenience [redacted] ,My name is Bill Rwith Rushcard Customer Service I understand you’ve had difficulty resolving an issue with your card and I’d like to help.I called the number we have on file but was unable to get through If you like, please respond to this email with a number you’d like me to call or call my direct line below.Regards,UniRush, LLCCreek Rd, Suite 200Cincinnati, Ohio 45242Rushcard.com Bill R., Senior Customer Service ManagerDirect: ###-###-#### | Cell: ###-###-####Fax: ###-###-#### [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I would like for rushcard to unblock my card or refund me my $ [redacted] immediately because that money has nothing to do with any third party its my money which I paid to have loaded onto the rushcard and it has nothing to do with the refund from the storeThe refund in question that happened in December and the funds that are on the card account right now have nothing to do with each other$ [redacted] was loaded on the card at [redacted] pharmacy on February 9, to pay a bill and I was not aware of my card being blocked where I didn't have access to my hard working money because it had been so long sense that refund in the amount $ [redacted] was credited to the cardI paid cash money in the amount of $ [redacted] to the store and when I went to get a refund on some Christmas gifts the store I chose to stop at didn't give that much cash, so the CSM stated if I had any type of debit card for them to credit it to so I gave them my debit rush card to credit the money to and after they credited the money I took some off and I also swiped the card for some other transactions back in December 2014, the $ [redacted] was gone before Christmas and the $ [redacted] has nothing to do with the $ [redacted] .Why is it so hard to give me back my money for $ [redacted] or unblock my card so that I may use MY MONEY!! IT'S NOT RIGHT AT ALLI HAVE ALSO SPENT MONEY FAXING THE DOCUMENTS THEY REQUESTED SEVERAL TIMES AND THE LAST TIME I UPLOADED IT ONLINEI WAS ALSO INFORMED THAT CORPORATE RECEIVED IT ON FEBRUARY 19, and it is very legible so ibwould appreciate it if they resolve the matter immediately Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Rush Card never reached out to me to resolve any mattersThis is unacceptable Regards, [redacted]

August 13, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] on July 16, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ’ complaint contends that his direct deposit was late in posting to his RushCard account [redacted] ’ direct deposit was received and posted to his account on 7/30/with the effective date of 7/31/There was a slight delay with posting direct deposits on July 30, 2015, but that issue was resolved [redacted] received his direct deposit one day early then the actual deposit is due to postIf [redacted] would like to receive his direct deposit sooner, he will need to contact the remitter We appreciate [redacted] ’ feedback Tyree T Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I tried several times at two different Walmarts to load my card with $ [redacted] they could only take the $ [redacted] dollars I called to complain to the coporate office of UNIRUSHThey told me the card doesn't have the $ [redacted] limitSo I went back to Walmart and tried againWalmart told me that the limit was set by UNIRUSH

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

July 27, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] on July 16, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ’ complaint contends that he has not received his payroll direct deposit of $to his RushCard account [redacted] also stated that he is in need of his funds RushCard apologizes for the inconvenience that [redacted] experienced when trying to contact our customer service centersThe direct deposit in question was received and not automatically posted to [redacted] ’ account due to invalid account informationThe direct deposit was made available to [redacted] ’ [redacted] account on July 17, A RushCard Customer Service Specialist attempted to contact [redacted] to advise him to update his direct deposit ID number and his routing number with the remitter We appreciate [redacted] ’ feedback and sincerely apologize for the inconvenience this has caused Tyree T Corporate Customer Service

January 20, 'Times New Roman', serif;">VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] ***, on January 12, UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] complaint states that she is deprived access to the funds in her RushCard account [redacted] also stated that she attempted to retrieve the funds from her RushCard accountOn October 22, 2015, [redacted] filed an unauthorized transaction dispute regarding a charge in the amount of $that was made on her RushCard accountPer RushCard Cardholder Agreement, the dispute process can take up to to days to investigate the claimOn December 18, 2015, the unauthorized transaction dispute was found in [redacted] favor and a final credit of $was issued to her accountA final letter has been sent to the address on the account notifying [redacted] of the resolutionThe unauthorized transaction dispute has been closed, and as such we consider this matter resolved [redacted] was having difficulties with using her card due to the card never being activatedOn January 19, 2016, [redacted] card was manually activated for her and she will need to reset her pin number via the pin line at ###-###-####We appreciate [redacted] feedback We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in questionWe will provide notification on the resolution RushCard Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have done all of that already and still have not heard from rush card or recieved my moneyI have tried to work with rush card over and over again and I cannot deal with this anymore I will be suing them because this is ridiculous and I'm tired of dealing with them Regards, [redacted]

February 16, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: February 8, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ***’ complaint contends that a payment in the amount of $was canceled after being made on her RushCard account but is still in pending status [redacted] also stated that she has attempted to contact RushCard but has not received a response back On January 28, a transactions in the amount of $was made on [redacted] ***’ RushCard account from [redacted] ***On February 2, 2016, [redacted] contacted RushCard customer service and advised that the transaction was canceled and should be credited back to her account [redacted] was informed by the customer service representative that the transaction was unable to be canceled and is still in pending status [redacted] would need to wait until the transaction would fall off her accountThe transaction was automatically released by the system after the expiration dateRushCard can verify that as of February 16, there is no longer a pending charge of $on [redacted] ***’ RushCard accountAttached to the complaint response is a screenshot of the transaction not be deducted from the ledger balance We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service