Unirush Financial Services

I was told by the rep on my orginal phone call to rush card that I would receive a credit in ten days and also told the same info on Friday night 12/9/Below is the dispute info from rush card website which also states that a provisional credit is granted: In case of errors or questions about your Card, call us at the number provided on the back of your Card, write to Cardholder Services at UniRush LLC, P.OBox 42482, Cincinnati, OH 45242, or email [email protected] as soon as you canWe must allow you to report an error up to sixty (60) days after the first of these three events takes place: (1) when you last accessed your card electronically, (2) when the error was made viewable in your electronic history, or (3) when we sent the first written notice about the errorYou may request a written history of your transactions at any time by calling us at the number provided on the back of your card or writing us at UniRush LLC, P.OBox 42482, Cincinnati, OH Fees may apply, see the fee schedule for detailsYou will need to tell us: Your name and Card numberWhy you believe there is an error, and the dollar amount involvedApproximately when the error took placeIf you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business daysWe will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptlyIf we need more time, however, we may take up to forty-five (45) days to investigate your complaint or questionIf we decide to do this, we will credit your Card within ten (10) business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigationThis type of credit is referred to as a “provisional” (or temporary) creditIf we ask you to put your complaint or question in writing and we do not receive it within business days, we may not credit your accountFor errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to days to investigate your complaint or questionFor new accounts, we may take up to business days to credit your account for the amount you think is in errorWe will tell you the results within three business days after completing our investigationIf we decide that there was no error, we will send you a written explanationYou may ask for copies of the documents we used in our investigationIf you have any further questions regarding our error resolution procedures, please contact us by calling us at 1-866-RUSHCARD (###-###-####) or via email at [email protected]: If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not provide a provisional credit to your Card

October 19, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from, [redacted] on September 1, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] rebuttal states that never requested her card ending in [redacted] be closed [redacted] is requesting a $expedited card fee, a $replacement card fee and six $transaction fees be refunded to her account On October 19, 2015, a $expedited fee, a $replacement card fee and $in transaction fees was credited to [redacted] s RushCard account We appreciate [redacted] feedback Sincerely, Kathy R Corporate Customer Service

June 24, VIA ONLINE SUBMISSION: RevDex.com® W Seventh St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on June 18, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ’ complaint contends that she filed two unauthorized transaction disputes for charges made on her account [redacted] also stated, that RushCard closed her account without her notification On June and June 15, [redacted] filed two unauthorized transaction disputes for charges made on her accountRushCard Disputes Department instructed [redacted] to complete and return the Unauthorized Transaction Dispute form to be eligible for a provisional credit during the investigationOn June 16, [redacted] ’ RushCard account was permanently closed in accordance with the RushCard Cardholder terms and conditions [redacted] was notified her account was blocked via an SMS message sent to the mobile number on fileOn 6/23/2015, A Corporate Customer Service Specialist contacted [redacted] and advised her that we have not received the Unauthorized Transaction Dispute form and to fax the form to the corporate office for provisional creditThe dispute team has received the Unauthorized Transaction Dispute form and a provisional credit will be issued to [redacted] ’ RushCard account on 6/26/ We appreciate [redacted] ’ feedback and sincerely apologize for the inconvenience this has caused [redacted] Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] had a card that the company refuses to release her fundsWe previously had done all they requested and even sent the imfo they required to [redacted] of the Revdex.com, and was informed that she would additionally forward itThought at this point it was going to be resolved, to this point she has not received her fundsWe feel these people will not relent and will if necessary go to an associate of theirs in our area in person to claim our fundsThey should have no Questions or excuses to withhold what is rightfully hersWe reside in San Bruno California, the card is claiming to be associated with [redacted] bank, we went to them a year ago in our town to prove we are who we sayWas told that they were not directly? We have made every effort to resolve thisThey should have no disagreement with having an entity of their choice in our vicinity verifying her identityThank You.Desired Outcome: Funds returned as was explained in our summary to [redacted] of Revdex.comThank YouWe are willing to go to any entity they need in our area to put an end to this long drawn out nightmare

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Last four digits of [redacted] ***Last four digits of card: ***I am in receipt of the response from Rush card to the Revdex.com in reference to my complaintI am not satisfied because I have NOT receieved my MONEY so it IS NOT RESOLVEDI don't know about alot of people but I do not KNOW for me $ [redacted] is alot of money to have to wait for days for when it only took seconds to place the charge against my cardThen to get three (3) DIFFERENT RESPONSES from CUSTOMER SERVICE REPRESENTATIVES (who are obviously reading from a script) tell me three different things especially one that said that on Wednesday, February 4th at 10PM, that I should see some "activity" in my account 1-business days (which by my calendar would have been no later than 10PM on Friday, February 6th) But nothing has happened which is disgusting to meI check my account every hour on the hour As you can see, that explantion is not flying with meI WANT MY MONEY

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowMy issue was still and is unresolved Regards, [redacted]

March 20, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on March 17, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard blocked her card, and that she would have to wait for a replacement card [redacted] also states that she did not ask RushCard to block her card and needs to have access to the funds on her account On July 31, [redacted] spoke with RushCard customer service and was advised that the card account was blocked due to the card being compromised [redacted] was advised that a card replacement needed to be processed [redacted] rejected the card replacement to be sent to her On May 20, a corporate customer service representative attempted to contact [redacted] to advise of the information regarding her RushCard account We appreciate [redacted] feedbackOur customer’s access to their funds is a top priority at RushCard and expedited resolution is our goal Regards, Corporate Customer Service

Revdex.com [redacted] ***RE: Case [redacted] July 22, We received Ms***’s complaint regarding access to her funds and the level of customer service received RushCard logs all customer contact and activity associated with financial cards As it relates to tax refund deposits here at Rushcard we experience an enormous amount of fraudulent and suspicious activityTax refund deposits are heavily scrutinized and in some cases we may ask for verification documentation to post deposits We show we received a federal tax refund deposit for Ms [redacted] on 7/14/with an effective date of 7/16/We requested additional documentation to validate her account and the tax refunds The validation process must be completed prior to any funds being released Upon receiving all necessary documentation to validate a customer’s account and tax refund we are able to post and release the tax refundWe show we received all necessary information but Ms***’s valid proof of addressI’ve supplied acceptable documents we accept as proof of address and all have to be dated within the last days, I’ve listed them below: Utility bill (gas, electric, water, etc.) Phone bill Paycheck stub Benefits letter (child support, food stamps/assistance) Insurance bill (car, house/renters) We sincerely apologize for any inconvenience it may have caused Ms***We never received documentation as it relates to her proof of addressAt Ms***’s request we returned her tax refund deposit on 7/15/ and for the IRS to receive it could take 3-business days We appreciate Ms***’s feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer to avoid similar problems for all of our customers Regards, [redacted] CS – Audit/Compliance Analyst

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Unirush stated to me there fax machine has been d9own for a week now and could not get the form needed this company seems to be telling all kinds of lies and dont take nothing serious at all also the company told me they dont follow none the federal banking comm laws and they are above the law this company di a third party call to the merchant and the merchant auth the holds to be releashed the bank of unirush loves to play games with people money and they dont give you a dime back as per [redacted] and the merchant the one of the transaction was delclined by unirush and that hold could have dropped off in days making it dec 2nd and they chose to hold the amounts after the 3rd or th days as per the federal banking comm these holds should have been put back in my account instead rush card chose to keep the money for days before releashing any money after spweaking with a manager who said after days the money at the time the holds were placed would then the money be releashed however that never happened either it was not till after mid night did the funds releash on the 11th day there is no bank out here who holds people money this long rush card seems to love to break the law and no one seems to be able to touch them bad business if you ask me

October 3, VIA ONLINE SUBMISSION: Better Business Bureau® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on August 25, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard blocked her account on September 22, in error [redacted] also stated that she was advised to submit a driver’s license, a social security card and valid proof of address On September 22, 2015, a block was placed on [redacted] accountAs per the RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted] , and she was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last days [redacted] began submitting the requested documents to verify her identity on September 22, The documents submitted by [redacted] were deemed invalid due to being illegibleOn September 1, 2015, A RushCard Corporate Customer Service Specialist contacted [redacted] to advise this information [redacted] stated that she was unable to provide the requested documentationOn October 2, 2015, a bill payment for the remaining balance was issued to the address on the account [redacted] will receive the bill payment within to business days and account is permanently closed We look forward to serving [redacted] financial needs in the futureOur customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal Regards, Tyree T Corporate Customer Service

June 11, VIA ONLINE SUBMISSION: Better Business Bureau® W Seventh St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on June 3, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she was unable to process a card to card transfer from her RushGoals account to her RushCard account [redacted] stated that she contacted RushCard customer service to assist with resolving her matter but did not receive a resolution On May 27, 2015, [redacted] contacted RushCard customer service to advise that she was unable to process a card to card transfer from her expired RushGoals account ending in [redacted] to her active RushCard account ending in *** RushCard Customer Service Representatives do not have the authority to unblock or renew expired RushGoals accounts The request to transfer the funds was escalated to RushCard Corporate Office on June 4, A RushCard Corporate Customer Service Representative was able to accommodate the request, and $was transferred from [redacted] RushGoals account to her active RushCard account We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused [redacted] Corporate Customer Service

Revdex.com: No they have notThey have not tried to contact me or anything I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint My online account still is not properly working with the company and neither is my husbands The customer service wait times are very long and if you review the blog on [redacted] posted by rush card you can see from thousands of people that the systems are not yet properly workingRush card is only providing updates via [redacted] so if someone does not have a [redacted] account like my husband they would know know what's going onYes I have received my deposit but I am still missing funds and my husbands card shows inactive While Rush card feels as though they are doing the consumers a favor by offering no fees, a real apologize along with a major compensation is due for the inconvenience My car was nearly repossessed because I broke and agreement that I made with the car company due to no access to my funds Thank you for looking into this but at this time I feel as though Rush Card needs to do more than just apologize on [redacted] Regards, [redacted]

May 10, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] on May 10, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard would not release an authorization hold that was made on May 6, in the amount of $ [redacted] also contends that the transaction declined on the merchant’s end On May 6, [redacted] contacted RushCard customer service to inquire about a transaction hold for $ [redacted] was advised to send a faxed letter from the merchantWe have observed the merchant hold release letter provided to us from the merchant and we have also contacted the merchant to confirm the transactions have indeed declined [redacted] transaction hold for $has been released and the funds were credited back to her account We appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint ] I WOULD LIKE MY LATE FEES AS A RESULT OF THIS INCONVENIENCE REFUNDED O ME IN THE AMOUNT OF $FOR TWO CREDITORS Regards, [redacted] ***

June 6, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: Revdex.com [redacted] Complaint date: June 2, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that her funds for $is being held because the merchant did not provide the exact amount to be released in the letter that was faxed to RushCard [redacted] is requesting her funds be put back on her RushCard On June 2, [redacted] contact RushCard regarding her merchant hold releaseShe spoke to a customer service agent that advised her that the letter needed to include the exact amount to be releasedOn June 6, 2016, a RushCard corporate customer service specialist attempted contacted [redacted] and advise her on the merchant hold release policy We appreciate [redacted] feedback Regards, RushCard Corporate Customer Service

VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: August 15, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends his RushCard is blocked and he can’t use his card [redacted] also states his not able to get in touch with anyone to get his moneyHe would like to get his funds of $ On August 12, 2016, [redacted] RushCard account ending in [redacted] was blocked as a precautionary measure to prevent any unauthorized transactions being made on his accountOn August 12, 2016, a Corporate Risk Analyst attempted to contact [redacted] and a text message was sent to the mobile number on the account to verify the most resent transaction On August 15, 2016, a RushCard corporate customer service specialist contacted [redacted] and explained why the card was blocked and verified the transaction [redacted] card was unblocked and he now has access to his funds We appreciate [redacted] feedback Our goal is to provide financial convenience supported by reliable customer service RushCard, Corporate Customer Service

December 28, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 25, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she was locked out of her online account and was having issues contacting RushCard customer service [redacted] also states that she is missing $from her account [redacted] account history indicate she has successfully been using the card without any interruptions at the time when the conversion took place October 12, [redacted] will need to go through the proper steps to unlock her online account by resetting her password by selecting “forgot password” [redacted] will need to verify the correct password is being used and make sure she is using [redacted] to access the website If it is a Mobile App please uninstall and reinstall and clear cache/cookiesThere is not enough information provided in regards to the $missing from [redacted] accountAccording to [redacted] account activity matches the balance on the accountWe appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service

Revdex.com W Seventh St Suite Cincinnati Ohio RE: Case [redacted] April 1, We received [redacted] complaint regarding access of her funds and the level of customer service received RushCard logs all customer contact and activity associated with financial cards We completely understand [redacted] concern with her account being blocked After reviewing [redacted] account, I show that the account has been closed by RushCard corporate due to account take overDue to not being able to keep the account secure, RushCard reserves the right to close the account Unfortunately, [redacted] account will not be reopened and the remaining balance of $3,has been issued via bill payment to the address on the account on 4/1/ [redacted] will receive the bill payment within 7- business day via regular mailWe sincerely apologize for any inconvenience and frustration this has caused [redacted] We appreciate [redacted] feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist

January 4, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] ***, on January 4th, UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] ***’ complaint states that she was charged for a monthly fee of when she had requested to have an account closed on her RushCard account [redacted] also stated that she should be refunded due to contacting us prior to close this account Upon review of [redacted] ***’ request to have several accounts cancelled we found one closed and the other not closed that had been requested No notes indicated a close request as of recent so we called out to [redacted] ***’ and advised the fees are working effectively because there was a transfer of funds from one of her accounts to this account of on 1/1/However as a courtesy we provided [redacted] ***’ a credit and transferred the funds to the open acct and closed the account in question as a courtesy to her time with Rush Card We appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service RushCard Corporate Customer Service