Unirush Financial Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [redacted] : In my original complaint I mention that when my purse was stolen from my vehicle, my wallet was includedIn that wallet was me and my childrens' social security cards, my driver's license, other debit cards and a few different credit cardsThe perpatrator had any piece of information needed to identify and successfully make pin changes to the Rush card only! ***'s mission is to refund any monies fraudulently withdrawn from the account holders accountIn lamen's term, I did not permit the theft and the transactions were not authorizedPlease do not patronize meYou continously speak of a dispute letterI reached out to the Rudhcard headquarters because I was not getting resolution through the customer service centerI have not at this point received any feed back about why I was deniedPlease forward me all documents regarding the denial so that I may review them and take action as you demand Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I want my account cleared of negative balances and a refund of my $I will take legal action if this is not done by Monday, August 15, 2016, am CSTUniRush Financial Services is at fault for approving a transaction which was denied and having $taken from my account which I did not approveThere was not enough money in my account to cover the $charge so why was it approved without my permission? Regards, [redacted]

The Revdex.com [redacted] July 18, RE: [redacted] We received Ms***’ complaint regarding the status of her Rushcard accountsRushCard logs all customer contact and activity associated with financial cards As it relates to access to her funds Ms***’ card were blocked by [redacted] after reviewing activity on her account [redacted] has blocked Ms***’ Rushcard account and based on the documents submitted to them more information is needed With [redacted] ultimately blocking Ms ***’ card she’ll need to contact [redacted] directly [redacted] contact number is [redacted] She can also correspond via email to [redacted] We appreciate Ms***’ feedback and advise Ms***’ to continue to stay in contact with [redacted] to get this matter resolved Regards, [redacted] CS – Audit/Compliance Analyst

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ive attached the email from [redacted] saying they reversed the payment I did not authorize to be charged to my Rush card acct so how can Rush card keep my money even after [redacted] reversed it June 28th

VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 25, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced aboveUniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] states in his complaint that RushCard blocked his account because of a refund he got from a merchant [redacted] also states he sent in all the documentation requested to get his card unblockedHowever, RushCard has still not taken the block of his card [redacted] is requesting his card be unblocked On November 23, 2016, [redacted] RushCard received a credit without an offsetting debitThis type of transaction is prohibited by [redacted] rules and is a sign of possible fraud or illegal activity A block was placed on [redacted] card until he could demonstrate that it was a legitimate credit by providing a copy of his Government Issued Identification, a copy of his social security card, and a copy of the original purchase/debit receipt On November a risk representative reviewed the documents and determined that the original receipt for the purchase was still needed to unblock the cardOn November 28, a RushCard corporate representative contacted [redacted] and advised him of this information [redacted] then request the credit be sent back to the merchant [redacted] was advised that he could contact the merchant to have the credit pulled back, that RushCard was not able to send the funds back [redacted] was also advised of the [redacted] regulations preventing this type of transaction going forward If [redacted] has additional questions, he may contact RushCard customer service at 1-866-RUSHCARD (###-###-####), which is staffed with customer service agent hours a day, days a week UniRush Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This still does not solve my situationI had late fees assessed and my account balance email was incorrect If the system is so called up and running then why there is consumers still having issues going on the third week A fee holiday does not and will not resolve the issue Regards, [redacted]

November 3, VIA ONLINE SUBMISSION: Revdex.com® E4th SteCincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] November 2, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she has not received her replacement card [redacted] also states that she would like the fees waived on her account, and to have the RushCard closed On July 1, 2016, a replacement card was processed for [redacted] *** August 2, 2016, [redacted] sent an email to RushCard indicating she has not received her replacement card that was processed On August 18, [redacted] sent an email to customer service stating that she would like her RushCard account closed A reply email was returned indicating to contact customer service for the request Our records indicate that we have not received a call from [redacted] requesting to close her RushCard account We have attempted to contact [redacted] on November 3, to advise that her account has been closed In addition, a bill payment check for $has been sent to the address on file We appreciate [redacted] feedback and sincerely apologize for the inconvenience Our goal is to provide financial convenience supported by reliable customer service Regards, Corporate Customer Service

April 14, VIA ONLINE SUBMISSION: Better Business Bureau W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: April 12, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she has not received her direct deposits two days early [redacted] states that she is not able to complete card to card transfers [redacted] also states that she would like a full explanation regarding the issues that she is having On April 14, a corporate customer service specialist contacted [redacted] to discuss the issue she was having with her direct deposits and not being able to initiate a card to card transfer to another card holder [redacted] was educated on the direct deposit process and posting time frames [redacted] was also advised that RushCard would be researching her issue of not being able to process a card to card transaction We appreciate [redacted] feedback Regards, RushCard Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint My complaint is not that they blocked the card because it was compromisedMy complaint is that the representative blocked the card without informing me first as to what he was going to doHe told me after the factThe supervisor even made it seem like the company would pay and then switched it up and said IF after they listened to the recorded call and found that representative was at the might refund my moneyWhy should I pay for his mistakeI was told that I would have to pay the expedition fee and when they got a chance they would listen to the recording to see if he had told me or notEvery person I spoke to that night wasted my time and was unable to help meProper protocol when you are effecting someone finances is to let them know what's going to happen so that they can decide how or whether they want to move forwardThis representatives hasty actions has been a huge inconvenience for meI still don't have a cardI was told on Saturday that I probably wouldn't be receiving a card until July or 3rdSo my paycheck will be deposited to a card that I have no access toI'm going all this anguish over a transaction for $5.46? When they could've just told me what was going to happen, given me time to get my money off the card, or are the cost themselves to expedite me a new cardEven after speaking to corporate all they could say was that they would listen to the call and give customer service feedback All they can say is that its protocol? No I don't accept their response and will do whatever I need to move forward in the next steps of the process Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Vanessa Coleman

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I faxed over documents again I called over to rushcard supervisor refused to talk to me they said they will email department .no results sti my issues are still not resolved I never received papers from unirush they wont even answer the phone I have sent in papers to you to prove my claims they said they paid my insurance with progressive in November which gave me a negative in November my insurance never received a payment from them my insurance was cancelled and I had to repay it December to reinstate I faxed over documents to you in faxes Regards, [redacted] ***

August 29th,VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: [redacted] ***Complaint number: [redacted] class="Apple-tab-span" Complaint date: To Whom It May Concern:This letter is in response to the consumer complaint # [redacted] referenced aboveUnirush, LLC, which is the program manager for the RushCard prepaid debit card program, (“RushCard”) takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On July 22nd, 2016, [redacted] contacted UniRush to file an unauthorized dispute on four transactions posted on July 22nd, at two [redacted] ATM’s totaling $ [redacted] claimed she was at work when the fraudulent charges occurred and that her card was in her possession [redacted] was advised she would need to sign the dispute form and send it back to UniRush within ten business to get provisional if the investigation takes longer than ten business daysOn July 27th, 2016, [redacted] called UniRush customer service departing wanting to when the temporary credit will be dispersedHowever, she hung up the phone while customer service agent was assisting herOn August 3rd, 2016, [redacted] called UniRush customer service line demanding to speak to a supervisor in regards to the provisional credit date; customer service agent informed her a supervisor would only quote her temporary credit will be dispersed on or before August 5th,2016.On August 5th, 2016, [redacted] claimed was denied due to pattern with ATMOn August 15th, 2016, UniRush Disputes Manager overturned denial and approved [redacted] caseCredit was issued for the amount disputed to her RushCard account, and a final approval letter was sent to [redacted] ***.We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letterRegards,RushCard Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I haven't been contacted by Rush Card, my cards are still inactive, my money is still gone, and when you call the number, you can't get throughThis is unlawful and inhumane Regards, [redacted]

Revdex.com [redacted] 150%;"> [redacted] RE: Case [redacted] November 13, We received Mr [redacted] ’s complaint regarding the availability of his funds and the level of customer service received RushCard logs all customer contact and activity associated with financial cards The direct deposit in question was received by RushCard on 11/6/ All direct deposits received must match on several identification criteria before they are posted to a customer’s account due to the increase in online banking fraud and to meet [redacted] requirementsWe also ask that any direct deposit over the $ [redacted] limit needs to have proper verificationSince Mr [redacted] ’s deposit was for $ [redacted] we requested a copy of his driver’s license, social security card, a letter from the remitter validating the deposit and the address on the accountThe address on the remitter letter did not match with the address on the account, therefore proof of address was requested to be sent inMr [redacted] was unable to provide proof of address and requested that the direct deposit be returned back to the remitterThe deposit was sent back to the issuing bank via ACH 11/10/Generally it takes 3- business days for the issuing bank to recognize and receive the returned deposit The trace number for the direct deposit is, [redacted] We apologize for the inconvenience this has caused Mr [redacted] We appreciate Mr [redacted] ’s feedback These types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist

[redacted] are not the one's holding my fundsrush card is the company that's holding the funds, I've been trying to contact this representative that has left a voicemail, and since then I haven't heard anything Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I been calling them about sending me my new card because it about expire next month they said send it only take to business days they said would be here Monday and Monday past and my card haven't not mail out yet I'm not be able use my card Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I submitted this complaint weeks agoUnfortunately, RushCard responded extremely late to my initial inquiry, which is the reason that I contacted the Revdex.comI have an email confirmation from RushCard that explains that I would be contacted in HOURS regarding my disputeI was not contacted within hoursAdditionally, my issue still has yet to be resolvedThe problem is that I went to the gas station and charged $in gasThe very next day, I was being charged more than $over what I should have been on gas--which caused me to not have access to my money--I was unable to pay billsI incurred late fees--and was unablel to get to workI am NOT satisfied with not being charged fees for this service from November-February--as I will not be continuing to use RushCard once my new account cards, checks, etc arrive in the mail I reject this offerI want my money refunded--along with the $additional that I'm asking for in order to be restored back to where I was before this error on RushCard's behalf occurredIf not, I am fully prepared to secure an attorney and join in on the class action lawsuit that I'm certain RushCard is facing as a result of their negligenceConsumers should NOT be penalized for their error Regards, [redacted] ***

December 22, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 21, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she has not gotten the $for the Refer a Friend program [redacted] also states there is no information stating it will take longer for the promotion to post, it only says to activate you card with a deposit [redacted] would like to receive her $ After review of [redacted] RushCard account, it was determine that she does not qualify for the Refer a Friend payoutOn December & 2016, a RushCard corporate customer service specialist attempted contact [redacted] to advise her of this informationA message was left with a callback number We appreciate [redacted] feedback Regards, RushCard Corporate Customer Service

Revdex.com W Seventh St Suite Cincinnati Ohio RE: Case [redacted] January 30, We received Ms [redacted] ’s rebuttal regarding our response to her complaint regarding access to her funds and the level of customer service received RushCard logs all customer contact and activity associated with financial cards We understand her frustration and the inconvenience this may causeBancorp needs to conduct an investigation and during this process she can always contact BancorpBancorp handles all Rushcard disputes and they will be able to supply updates and statuses on the claim Ms [redacted] submitted We advise Ms [redacted] to continue to stay in contact with BancorpBancorp’s contact telephone number is [redacted] Again we apologize for the inconvenience and the frustration this may cause Regards, [redacted] CS – Audit/Compliance Analyst