Unirush Financial Services

May 24, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: Revdex.com [redacted] Complaint date: May 20, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] contends that her RushCard account had a balance of $on 5/19/2016, and that balance was missing from her account on 5/20/ [redacted] is requesting that her missing funds be put back on her account On May 20, 2016, [redacted] contacted RushCard and spoke to a customer service agentShe was advised that a double pending transaction from a merchant for $was showing on her RushCard accountOur records indicate that the funds were released on May 20, back to [redacted] account On May 24, 2016, a RushCard corporate customer service specialist contacted [redacted] to advise her of this information We appreciate [redacted] feedback, and sincerely apologize for any inconvenience this matter has caused her Regards, RushCard Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint My name is [redacted] I contacted Revdex.com a few months back concerning my tax refund that was put onto a RushcardThe only way I got a response from anyone of any authority, was to go through the Revdex.comIn our last e-mail 4/1/2015, Rushcard stated the remaining funds on my card $3,was sent back to the [redacted] & to please allow up to to weeksMy complaint has not been resolved because the bank at that time, Rushcard dealt with was [redacted] BANKI also contacted the bank, they don't have my moneyThe [redacted] still does not have my funds & they told me to contact Rushcard!! I called Rushcard Friday, they do not have any information other than the computer screen saying the funds have been reversed , but where is it if it's not at the bank, ***, Or Rushcard considering it's approaching weeks? IF I DO NOT GET ANSWERS ASAP ABOUT THE MONEY I WORKED FOR I AM GOING TO SUE RUSHCARD FOR MY MONEY, EVERYDAY I WAITED FOR MY MONEY, PAIN & SUFFERING!!! I WOULD EASILY WIN CONSIDERING IM NOT THE ONLY PERSON THEY HAVE SCAMMED!!!!! May God bless you evil people because you need it!!! I want to know where my money is? And I want it issued to me ASAP! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint My funds are not availableI try to call at least 6-times a day, and get hung up on after minutes of holdingMy funds were released on the 10th of this month and days later I still do not have my fundsI was not informed of any delay in receiving my fundsNor was I informed of any holiday of feesMy account is still on hold and I can not get a hold of anyone I even sent then an email, with no response stillThis is the most information that I have received since this issue beganBeing a card holder since this is more than unsatisfactoryI am truly suffering Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I contacted my Job and [redacted] was told UniRush sent the deposit back on 10/So yes they did get itBut sent it back with no communication of why [redacted] did confirm they (Rushcard) received the transaction Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***l I have attached a letter from my landlord showing that I was charged $in late fees for my rent not being paid by 2/10/as promisedI am also waiting to receive the letter from [redacted] bank which is my car payment This will show that they charged me $late fee as wellAlso I have requested a copy of my *** cell and home bill and [redacted] cable which will show there late fees totaling $The fees are more Han $If allowed the time to get the receipts in that I requested from each companyI will be able to show the additional fees that I was chargedI advised Rushcard of how important it was that they stop giving me the run around for more than a month as they did, and to post my funds as promisedThis has been a long stressful process that could have been avoided had Rushcard's representatives communicated better with each other and solved the issue of them continuously posting my refund to the wrong accounts over and over

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

October 15, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No[redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] on October 8, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint pertains that RushCard processed a replacement card and charged her a $replacement card fee to her account [redacted] was charged a one-time card activation fee of $Per RushCard Cardholder Agreement a one-time card activation fee is charged upon activation of a card On October 9, [redacted] account was credited $as a courtesyOn October 15, a Corporate Customer Service Specialist contacted [redacted] and advised her of the credit We appreciate [redacted] feedback and sincerely apologize for the misunderstanding regarding the Onetime card activation feeOur goal is to provide financial convenience supported by reliable customer service Kathy R Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am tired of this company all they do it s tell you one thing and then send another Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Problem: THIS IS MY SECOND TIME FILING A COMPLAINT ON THIS COMPANY THEY TOLD ME DAYS FOR A REFUND IT IS DAY 91, AND I HAVE WAIT PATIENTLY FOR MY MONEY AND TODAY THEY TELL ME THAT THEY AREN'T ANY UPDATES ON THE REFUND, THEY ASK ME WHEN I FILED IT LIKE IT ISN'T IN THE SYSTEMTHEY ASK ME QUESTIONS THAT THEY SHOULD SEE IN THE SYSTEM, WHICH ISN'T GOOD CUSTOMER SERVICEI JUST WANT MY MONEY THAT THEY OWE METHE SUPERVISOR ASK ME THE SAY QUESTIONS LIKE HE DIDN'T SEE THE DISPUT FOR THE CHARGES IN THE SYSTEMI JUST WANT MY MONEY.Desired Outcome: I WANT MY MONEY THIS WEEK, I AM NOT WAITING ANY LONGER

VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: August 18, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard processed a replacement card for her and told her she could still use her current card until the replacement card was receivedHowever, her card was declined when she attempted to use it [redacted] also states that she did not get the $RushCard advertised for referring her Son to Rushcard On August 12, [redacted] contacted RushCard and spoke to a customer service agent to get a replacement card for a damaged card [redacted] was advised she could still use her current card [redacted] also inquired about not getting the correct amount for referring her son to RushCard’s Refer a Friend programDue to a system related error, [redacted] card was deactivated in errorThis has since be corrected and she should be able to use her current card until the replacement card is received Regarding [redacted] complaint about not getting the $for referring her son to the RushCard Refer a Friend program; on August 16, [redacted] contacted RushCard and spoke to a customer service agent that advised her that the $promotion for the Refer a Friend program started August 3, and her son opened the account July Therefore, she does not qualify for the $credit On August 19, a RushCard corporate customer service specialist attempted to contact [redacted] to advise her of this information We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused RushCard,

Revdex.com [redacted] ***Cincinnati, Ohio [redacted] RE: Case [redacted] April 14, We received [redacted] ***’ complaint regarding access to his funds and the level of customer service received RushCard logs all customer contact and activity associated with financial cards With the information provided we have had a difficult time locating [redacted] in our systemIf [redacted] can supply us more information to locate his that would be greatly appreciatedIf he has a online account with us what is her login name? If he can supply us the address we have on file for him - the address showing through Revdex.com is not pulling his information We appreciate [redacted] ***’ patience during this matterWe would like to assist him here at corporate but need more information Regards, [redacted] CS – Audit/Compliance Analyst

On June 17th, [redacted] contacted UniRush to file a dispute for two unauthorized payments made to [redacted] ***, posted June 17th, [redacted] hung up the phone before the dispute agent was able to gather any additional informationUniRush blocked the compromised card and issued a replacement card and sent it to the address on file [redacted] called a few minutes later and spoke with a different agentAgent advised her to signed the dispute form, and either sends it by mail, fax or uploaded it to her online account On June 27th, 2016, UniRush used its resources via [redacted] to file a chargebackOn July 10th, 2016, UniRush concluded no error occurredMerchant provided documents showing merchandise was delivered at [redacted] address, [redacted] ***Also, [redacted] made four payments to the merchant in the past We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter

The Revdex.com [redacted] RE: [redacted] June 13, We have received Mr [redacted] ’s second rebuttal regarding the status of his disputeWe here at Rushcard have submitted a dispute on Mr [redacted] ’s behalf to [redacted] As stated, [redacted] handles all disputes on Rushcard’s behalfWe show Mr [redacted] ’s dispute was initially deniedUpon investigating the dispute they have denied [redacted] sends out a denial letter – they would have sent it to the address on the dispute claimIf Mr [redacted] would not have received the letter we advised him to contact [redacted] directly, based on the response he was able to speak with [redacted] and get a time-frame as to when to expect the denial letter If Mr [redacted] feels this information provided from [redacted] is inadequate he needs to contact [redacted] as [redacted] handles these types of issues related to disputes [redacted] contact number is [redacted] Regards, [redacted] CS – Audit/Compliance Analyst

February 19, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] on February 12, UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she has been the hospital due to stress over RushCard [redacted] also stated that she would like her funds that is owed to her On February 9, 2016, RushCard received and posted a Tax Refund direct deposit to [redacted] account [redacted] contacted RushCard customer service and advised that she never received her initial cardOn February 12, 2016, [redacted] contacted RushCard customer service and was advised that a replacement card can be issued via standard delivery but [redacted] declinedOn February 15, 2016, [redacted] requested for account closure and a bill payment check for the remaining balance was issued to the address on the account [redacted] will receive her bill payment check within to business daysOn February 19, 2016, A Customer Service Specialist attempted to contact [redacted] to advise her of this information We appreciate [redacted] feedback and sincerely apologize for the inconvenience this may have caused RushCard Corporate Customer Service

July 28, Roman VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: July 28, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she has been charged numerous frivolous ATM fees and she has notified RushCard several times to fix thisShe also claims that RushCard fixed the error but she is still getting charged ATM fees [redacted] called Rushcard customer service twice in May of and twice in July of regarding being charged for [redacted] ATM fees [redacted] was advised that the issue was being forwarded for reviewOn July 28, after further review of [redacted] account, a credit of $was applied to her RushCard account for [redacted] ATM fees from March through May of A RushCard corporate customer service specialist attempted to contact [redacted] to advise her of this information We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused our customer Corporate Customer Service us why here

June 30, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: Revdex.com [redacted] Complaint date: June 25, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that after repeated conversations with RushCard that no one can advise her why she can’t activate her cardShe also states that she does not have access to her funds [redacted] would like this issue resolved and get her funds off the card On June 10, 2016, [redacted] contacted RushCard and spoke to a customer service agent regarding not being able to activate her replacement card [redacted] was advised that this would forwarded to RushCard’s technical team for further researchOn June 27, a RushCard corporate service specialist contacted [redacted] and advised that a replacement card was expedited and processed an express cash for her to access to her funds [redacted] was satisfied with the resolution We appreciate [redacted] feedbackOur customer’s access to their funds is a top priority at RushCard and expedited resolution is our goal Regards, Corporate Customer Service

May 9, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on May 8, UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that his card is blocked and he has sent in the required documents that RushCard indicates are not acceptable [redacted] states that he needs his card unblocked to have access to his funds On May 3, [redacted] contacted RushCard customer service to have his card replaced and updated his addressPer RushCard’s policy we have our customers go through verification in the event they have a card replaced after updating their address [redacted] failed verification and per RushCard’s Cardholder Agreement, we requested proof of identity from [redacted] On May 5, documents were sent in, the proof of address document was deemed not eligibleOn May 9, a corporate customer service representative contacted [redacted] to advise him of the acceptable proof of address documentation [redacted] was given the corporate fax number to send the document required We appreciate [redacted] feedbackOur customer’s security is a top priority at RushCard and proper verification is a necessary step to that goalRegards, RushCard Corporate Customer Service

September 12, none;"> VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Case #: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on September 9, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she received a direct deposit and RushCard is holding her direct deposit [redacted] would like to have her money released and made available to her On September 9, RushCard received a direct deposit to [redacted] accountSince the direct deposit was over our card load limit of $10,additional documentation was required from [redacted] On September 9, we requested [redacted] submit for review identification documentation (copies of driver’s license or state identification card, social security card) and letter from the remitter validating the deposit amount as well as the address on the accountWe show we received all required documentation requested on 9/9/and processed [redacted] direct deposit [redacted] direct deposit has been made available and we show [redacted] is using her RushCard account with no restrictions We appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service Sincerely, RushCard Corporate Customer Service

August 25, VIA ONLINE SUBMISSION: Better Business Bureau® W Seventh St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Better Business Bureau® (“Revdex.com”) received from [redacted] ***, on August 19, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ***’ [redacted] complaint contends that he filed an unauthorized transaction dispute for an amount of $ [redacted] also would like to be refunded for the disputed transaction On May 22, [redacted] filed an unauthorized transaction dispute regarding a charge of $from PURCHASNGPOWER On May 26, 2015, the RushCard dispute team received a signed unauthorized transaction dispute form from [redacted] ***On July 6, 2015, [redacted] unauthorized transaction dispute was denied due to no error occurredOn August 18, a $ provisional credit was reversed from [redacted] account On August 25, 2015, A Corporate Customer Service Specialist attempted to contact [redacted] to regarding the rebuttal letter process to reopen the denied unauthorized transaction dispute [redacted] will need to fax the rebuttal letter and any additional documentation to the disputes department at ###-###-####We encourage [redacted] to work with the merchant to resolve any issues regarding products or services renderedRushCard has determined that the transaction was completed as requested We appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service Tyree T Corporate Customer Service