Unirush Financial Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint My money has not been transferredThe check was suppose to be mailed since March 9th still have not received my check Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. Also gave them one more chance and still have yet to receive my funds for this week customer service still hangs up and still can not get ahold of anyone to talk to a week later now my car is up for repossession and have no other source of income Regards, [redacted]

The Revdex.com 0pt;">W Seventh St, Suite Cincinnati Ohio 45202- RE: Complaint ID [redacted] April 8, We received [redacted] complaint regarding the time in which it took to post her tax return and the level of customer service received RushCard logs all customer contact and activity associated with financial cards I have reviewed [redacted] account and I am showing the direct deposit in question was received with a pay date of 3/11/for her tax returnWe requested additional documentation from [redacted] in order to validate her account and her deposit due to the large amount of the depositRushCard has a load limit of $9,for tax refunds, as explained in the cardholder agreementWe may accept larger deposits once proper verification is received and validated I am showing [redacted] did send documents into us on the 10th and 11th of MarchRushCard did go through multiple avenues in attempt to validate the social security card that was sent by [redacted] Unfortunately, the document could not be validated and we did request that [redacted] apply for a new card and send in the verification letter showing that she had applied for a new social security cardThis was completed by [redacted] and the new documents were sent into RushCard on the 17th of March [redacted] tax refund was posted to the account on 3/19/once documents were validatedI sincerely apologize for any inconvenience this has caused [redacted] We appreciate [redacted] feedback These types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Escalation Agent

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [redacted] I am still not able to get a hold of customer service they hang up

rushcard, (Doesn't deserve capitalization) is definitely the most horrible prepaid debit card company that I have ever in my life did business with This horrible company win people over with the "get your paycheck days faster" offer, but it is definitely NOT worth it I've been at the mall shopping and 1,000's of miles away people are online ordering whatever they choose, paying for it with my card information, and these is(rushcard) take 90+ days to investigate and decide if they're going to give me my money back But they really messed up near the end of last year when they held my paychecks that had been direct deposited my employer as usual I lost my home, my car, everything except my child and my mind, I lost because of rushcard I've hired a lawyer and I urge any one that has been through what I've been through to do the same, this company literally ruined my entire life and I'm just getting back on my feet

December 22, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 17, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that her account was blocked and she could no access her moneyOn 12/16/two deposits were posted to [redacted] accountOn the same day 12/16/two transactions were declined because card was blocked due to verification of failed authorizationsAccount activity shows that Customer Service did unblock [redacted] card allowing the previously declined transaction for [redacted] to process on 12/18/We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Fix your system so that it reflects true, and accurate information Not duplicate charges, refunds that are not posted, but treated as a charge OH, and the $you gave as a courtesy is an insult I'm losing days of pay due to not having gas to get where I need to go You "diligence" in rectifying the situation sucks This is day and it's still all WRONG information, can't log into my account, can't view what I need to view, except for on my phone where it still shows inaccurate information You have a ways to go before this client is satisfied I want my money back It may not be much, but it's more than $20.00, and considering the loss of pay ($32.75/hr as a teacher if you were to break it down), it's a [redacted] of a lot more than your attempt to bribe me with $ Regards, [redacted] ***

The Revdex.com W Seventh St Suite Cincinnati Ohio 45202- August 1, RE: Case [redacted] We received Mr [redacted] ’s complaint regarding access to his funds and the level of customer service received due to his card being blocked RushCard logs all customer contact and activity associated with financial cards Mr [redacted] ’s card was blocked by our Risk team as a precautionary measure based on unsuccessful verification attempts on Mr [redacted] ’s behalfPer process and procedure we have asked Mr [redacted] to provide us verification documentation (valid State issued ID/Driver’s License, SS card, and proof of address – dated within the last days)As of 8-4-2014, we have yet to receive any documentation from Mr [redacted] that will allow our Risk team to review and make a determination on whether to unblock his cardWe understand the reservations and inconvenience this may cause but this is not only to protect the identity of our customers but also the integrity of Rushcard as a businessAs soon as we receive the documentation requested and required we will be able to validate the documentation and get Mr [redacted] ’s card unblocked We appreciate Mr [redacted] ’s feedback and his membership with us here at Rushcard We will continue to provide clearer and detailed information to avoid these types of issues in the future Regards, [redacted] CS – Audit/Compliance Analyst

June 9, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: June 6, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she had a debit from her RushCard account in the amount of $51.75, and that her account is indicating the transaction is pending for the amount of $ [redacted] also states that she would like the funds that were taken from her account to be returned in full On June 6, [redacted] contacted RushCard customer service and advised that the [redacted] transaction for $was incorrect On June 9, a corporate customer service specialist contacted [redacted] to discuss the pending hold process and to advise the transaction for [redacted] settled to the RushCard account on June 5, for the amount of $ We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Rush card never contacted meRush card had reverse my credit for my dispute I file of $500( money did not come out ATM) rush card has purposely reverse and closed my account because I filed a Revdex.com disputeRush card never contacted me what soever [redacted] mobile refunded my money on June after I filed a dispute which Revdex.com has that information via [redacted] complaintRush card will be hearing from my lawyerThey and legal action will be taken for them falsely closing my account and reversing my credit for the ATM that didn't dispense my fundsLegal action will be takenAnd rush card NEVER RETURN MY CALLS AND NEVER CONTACTED ME FOLLOWING MY Revdex.com COMPLAINT Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company called me and resolved the matterThank you for your help Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] My money is still unaccounted for I've provided a copy of the reciept and they are still saying they don't see my universal reload I did on my card on October 12, In response to contacting rush card they've told me to contact green dot which I have no account to because I'm an rush card memberI again let them know that green dot handles the uploads to rush card and I still haven't heard anything from them about my $it's just unaccounted for and there is nothing they are trying to do to give me my money back and the previous balanceI've gave them a copy of my reciept and everything but they haven't did anything to give me my money back

May 10, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint Nowhich the Revdex.com® (“Revdex.com”) received from [redacted] on May 4, UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she requested a replacement card and has not received the card as of today [redacted] also states that she needs the funds on her RushCard account as soon as possible Per previous response on May 3, [redacted] contacted RushCard customer service to have her lost card replaced As policy we have our customers go through verification in the event they have a card replaced after updating their address [redacted] failed verification and per policy according to RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted] ***, she was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last daysOn May 4, documents were sent in, the documents were deemed not validOn May 9, a corporate customer service representative spoke with [redacted] ***, the documents were accepted on the account, and a replacement card was processed We appreciate [redacted] feedbackOur customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal Regards, RushCard Corporate Customer Service Tell us why here

Unirush has no further information to provideAll issues and concerns have previously been addressed with the customerI have attached the screenshot again for your referenceThank you Tyree TUnirush

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] THIS IS [redacted] , THEY ARE STILL LYING TO ME ABOUT MY MONEYI HAVE BEN WAITING ON YOU TO CONTACT ME,SO WE CAN GO TO THE NEXT STEPTHIS HAS DAMAGE MY CREDITSO IF YOU WOULD CONTINUE, I WOULD APPRECIATE IF YOU WOULD CONTINUE

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I wanted state the reasons why I do not accept the response from UniRush CardI have been trying to work with UniRush Card since my very first dispute that I had back last year 12/31/For the amount of $ [redacted] to [redacted] *** In which I was double charged(one charge was valid) the other that happened on the same day was not As well as the current dispute, in which I was denied on 02/01/One for $***, and the other for $***Both on the same dispute My entire pocketbook was lost and wallet in which I placed my card in ( the second time) I have had so many problems with this company it is crazy! I can not began to write it all down! The dispute department does not work for the best interest of the customer they work for the company that takes the money from their customers! ] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am still unable to access my online account, my emails and attempts to contact the company for help still have not bern answeredI have been completely been lied to and ignored and they have not made one single attempt to reach out to meI have credit card payments that were late due to not being able to log in and use my bill pay and I eas forced to open a new checking account and change my direct depositIve lost well over to late fees and credit was dinged against me for late payments and Rush wants to offer fee free transactions now?! Unacceptable! What does that do for my late fees, dents on my credit and the fact thst I am still, a month later not able to access my account and Ive had to go and reverse my direct deposit and change banks? In years this banking company has not helped their consumers, why are they still making excuses? The customer service is oversees and teads a script repeating same I am sorry phraseI want vompansation and a formal appology! I gave you Years of fees and businessYou dont take a month to fix what problems your having and expect consumers to accept this Regards, [redacted]

Revdex.com W Seventh Street, Suite Cincinnati, Ohio RE: Case [redacted] March 11, We received Ms [redacted] ’s complaint regarding access to her funds and the level of customer service received RushCard logs all customer contact and activity associated with financial cards During tax season here at Rushcard we experience an enormous amount of fraudulent and suspicious activityTax refund deposits are heavily scrutinized and in some cases we may ask for verification documentation to post deposits We show we received a federal tax refund deposit for Ms [redacted] on 2/19/with an effective date of 2/24/ We requested additional documentation to validate her account and the tax refundsThe validation process must be completed prior to any funds being releasedWe acknowledge the delay in posting the deposit, typically there’s a 2-business dayUpon receiving all necessary documentation to validate Ms [redacted] ’s account and tax refund our corporate staff was able to post and release Ms [redacted] ’s tax refund on 3/5/We sincerely apologize for the delay and any inconvenience it may have caused Ms [redacted] We appreciate Ms [redacted] ’s feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer to avoid similar problems for all of our customers Regards, [redacted] CS – Audit/Compliance Analyst

Revdex.com: Thank you for expediting the resolve in this situationI am confident that without your assistance, my money would still be in the hands of UniRush, as it has been for almost the past weeks I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, this experience has demonstrated the lack of professionalism on behalf of this companyI will not continue to use their servicesThey have cost me a tremendous amount of wasted time and money in trying to resolve this issueI do not recommend this company or support their practices Regards, [redacted] ***