Unirush Financial Services

On June 17th, [redacted] contacted UniRush to file a dispute for two unauthorized payments made to [redacted] ***, posted June 17th, [redacted] hung up the phone before the dispute agent was able to gather any additional informationUniRush blocked the compromised card and issued a replacement card and sent it to the address on file [redacted] called a few minutes later and spoke with a different agentAgent advised her to signed the dispute form, and either sends it by mail, fax or uploaded it to her online account On June 27th, 2016, UniRush used its resources via [redacted] to file a chargebackOn July 10th, 2016, UniRush concluded no error occurredMerchant provided documents showing merchandise was delivered at [redacted] address, [redacted] ***Also, [redacted] had made four payments to the merchant in the past We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter Regards, RushCard Corporate Customer Service

Revdex.com W Seventh Street, Suite Cincinnati, Ohio RE: Case [redacted] March 4, We received Ms [redacted] ’s complaint regarding access to her funds and the level of customer service received RushCard logs all customer contact and activity associated with financial cards During tax season here at Rushcard we experience an enormous amount of fraudulent and suspicious activityTax refund deposits are heavily scrutinized and in some cases we may ask for verification documentation to post deposits We show we received a federal tax refund deposit for Ms [redacted] on 2/20/with an effective date of 2/25/ We requested additional documentation to validate her account and the tax refundThe validation process must be completed prior to any funds being releasedWe acknowledge the delay in posting the deposit, typically there’s a 2-business day turnaroundUpon receiving all necessary documentation on 2/22/ to validate Ms [redacted] ’s account and tax refund our corporate staff was able to post and release Ms [redacted] ’s tax refund on 2/27/We sincerely apologize for the delay and any inconvenience it may have caused Ms [redacted] We appreciate Ms [redacted] ’s feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer to avoid similar problems for all of our customers Regards, [redacted] CS – Audit/Compliance Analyst

December 22, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 16, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ’ complaint states he has unauthorized transaction of around $***on his accountThe complaint also states that he is not able to reach customer service and he is being taken advantage ofcount records indicate [redacted] ’ has filed dispute for the unauthorized transaction but it was not found in his favorRushCard did issue $loyalty credit to [redacted] account due to the conversion If [redacted] do not agree with the outcome of the dispute he may send a rebuttal letter to reopen the denied unauthorized transaction dispute [redacted] will need to fax the rebuttal letter and any additional documentation to the disputes department at 917-383-We encourage [redacted] to work with the merchant to resolve any issues regarding products or services renderedRushCard has determined that the transaction was completed as requestedWe appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service

Hi, my name is [redacted] I just want to say thank you for expeditiously handling my case and having rush card call me to come to a resolution after a whole month of tryingI dont know exactly what it is you guys do to make these negligent companies come to realization, but I definetly appreciate it, and thank you for what you have done Truly thankful, God bless [redacted]

Revdex.com W Seventh St Suite Cincinnati Ohio Re: [redacted] March 21, We received Mr [redacted] ’s complaint regarding access to her funds and her card recently being blockedRushCard logs all customer contact and activity associated with financial cards Rushcard’s standard operating procedures require that we monitor our customer accounts for suspected fraudulent activity, including identity theft, and block suspicious accounts in order to protect our customers and our business At any time we suspect suspicious activity such as “account take over” our Risk department may block a member’s account to validate and verify the identity of the card-holderThis was the case with Mr [redacted] where we blocked his card on 2/27/We requested copies of valid DL/State ID, SS card and proof of address dated within the last daysThere’s acceptable documents we accept as proof of address and all have to be dated within the last days, I’ve listed them below: VALID PROOF OF ADDRESS Utility bill (gas, electric, water, etc.) Phone bill Paycheck stub Benefits letter (child support, food stamps/assistance) Insurance bill (car, house/renters) On 3/5/per Mr [redacted] ’s request we returned his federal tax return of $7,back to the IRSOn 3/20/we returned his direct deposit of $back to the remitter We appreciate Mr [redacted] ’s feedbackThis measure is in place to protect our customers and the integrity of our company as well Regards, [redacted] CS – Audit/Compliance Analyst

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, their company should not have given me the run around that I was given I had to make many phone calls and spent over four hours on the phone in able to get my card unblocked That is absolutely rediculous to have to spend that amount of time and get the run around I was given over a PREPAID card The reason people use a prepaid card is for convienceit is absolutely not conveniant to need a bill paid and not be able to pay it because they decided to block a card I will NOT use their card or their services EVER again after having to deal with what I dealth with However, I was finally able to use my funds after twenty four hours and that is all I wanted in the first place was to be able to use the funds that I deposited on the card Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have enclosed a picture from my home phone, where I called the customer service line today 10/28/2:45p and again cut off 1st time, 2nd time cut off, 3rd time the number said this number can not be reached at this timeAlso I have enclosed pictures of my account that show the fees that rush card is still charging me, as well as they have not given me back the $declined transaction that went through So they are not being honest when saying all customers have to do is call or they are reaching out to themI have not spoken to anyone Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am still waiting for resolve on one final account with RushcardThey did resolve the matter with one account, my personal accountI was contacted by a corporate customer service representative who stated they would look into the outstanding matter at handThis matter is with regards to being power of attorney over an account that I have submitted all requested documentation to their customer serviceIt is my expectation to hear from a representative to clear up final pending matter Regards, [redacted] ***

RevDex.com [redacted] >RE: Case [redacted] September 1, This is in response to Ms [redacted] ’ complaint regarding the dispute process and how it relates to provisional credits We show Ms [redacted] ’ dispute was forwarded to [redacted] and received on 8-5-Rushcard agents take necessary information from our members to start a dispute process and this is deemed a verbal claimAlthough it starts the dispute process it doesn’t allow the member to be eligible for a provisional credit until a written form is submitted by the customer to [redacted] Rushcard agents send the form to the member and the member needs to review the form and submit it to [redacted] directlyWe show the written form was received by [redacted] on 8-7- Ms [redacted] ’ dispute was considered a Regulation E dispute per the type of transaction and would have a timeframe of no more than daysAs it relates to the provisional credit process a customer needs to submit the written dispute form completed back to [redacted] within calendar days and if eligible a provisional will be applied within business daysWe show [redacted] applied a provisional credit for $ [redacted] on 8-19-within the business day timeframe given to Ms [redacted] Per notes we show the dispute will be finalized no later than 11-30-We advise Ms [redacted] to contact [redacted] to remain updated on the investigation and process [redacted] ’s contact number is [redacted] We appreciate Ms [redacted] ’ feedback and membership with us here at RushcardThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] CS – Audit/Compliance Analyst

I [redacted] give [redacted] authority to pursue the matter addressed I this compliantI can also be contacted since I am the card holder [redacted] home phone ###-###-####

In [redacted] complaint, she states she purchased a hoverboard for her daughter for Christmas but found out the company selling the hoveboards is a scamShe said she contacted RushCard to get a refund and was told temporary credit would post in days and the investigation process could take up to daysShe said after being transferred to the Dispute Department, she was told she was misinformed and that the credit could take up to days to be issued On December 4th, 2016, RushCard received [redacted] dispute for a transaction with [redacted] for $ We listened to the call and reviewed our records, and [redacted] has informed her by dispute agent the dispute could take up to days to get credit On December 06, 2016, RushCard processed a chargeback on behalf of [redacted] Merchant has until January 21st, to respond to chargeback [redacted] will hear from RushCard after January 21st, 2016, by April 3rd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Rushcard : stop lying and played too many times! I have spoken to merchant and they mention u didn't contact them at all you were lying of [redacted] like always and stop post ads and convenient people and I warned them to not go to Rushcard company and and posted to show how you stolen the money from me and customers Stop lying and if it's continue there will be court involves and I'll make sure to have other people who complain about Rushcard to be involved for the court and I'm no joking or games Do the job as u are supposed to do Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. Regards, [redacted] Rush Card is sending the exact same response to me each and every time. a $20 credit does not suffice the late payment I receive due to not being able to access my funds or use my card for online bill payment.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I do not feel that they compensated me for their inconvenienceI an really upset that they just stop my card and all the referrals that may or may not had of went throughI still feel I should be compensated for the inconvenience, due to there was no reason to cancel my card Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

December 23, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] *** Complaint number: [redacted] Complaint date: December 21, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint stated that an unauthorized transaction was charged to her RushCard account [redacted] also stated that she would like to be refunded $back to her account On December 2, 2015, an unauthorized transaction in the amount of $from Diet Health was made on [redacted] accountPrior to the allegedly unauthorized transaction, [redacted] account balance was $On December 19, 2015, a partial credit of $was issued to [redacted] RushCard accountOn December 21, 2015, [redacted] contacted RushCard customer service and was inform to file a dispute for the unauthorized transactionRushCard takes customer complaints very seriously and investigates disputed transactions on a case-by-case basis, in accordance with UniRush, LLC’s internal security and fraud detection policies and procedures We appreciate this feedback and sincerely apologize for the inconvenience this matter has causedOur goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Yes, I think we may need to be communicating with [redacted] because this card does say RushCard Live on it I appreciate RushCard including the website and toll-free number in their response, but I have already tried that number prior to lodging my complaint with the Revdex.com and it would not allow me to speak with a representative without entering the account number or my social security number I do not want to enter the account number for fear it will activate the card and since someone fraudulently filed a tax return using my SSN this year, I will NOT be entering my SSN anywhere that I am not 100% sure of whom I am giving it to.I appreciate you trying to resolve my complaint Regards, [redacted]

The Revdex.com [redacted] RE: [redacted] June 30, We have received Mr [redacted] ’s rebuttal to our response regarding his dispute filed to [redacted] RushCard logs all customer contact and activity associated with financial cards I have reached out to [redacted] directly and have requested assistance in getting the denial letter sent out to Mr [redacted] ’s address on fileWe have been assured that that letter and information regarding the dispute has been sent to Mr [redacted] ’s address on fileWe show the letter was sent on 6/25/ We appreciate Mr [redacted] ’s feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] CS – Audit/Compliance Analyst

On June 06, 2016, [redacted] contacted UniRush to file a dispute for two unauthorized transactions, which posted to his RushCard account from [redacted] in [redacted] for $and [redacted] for $ [redacted] claimed his RushCard had been in his possession And based on the information gathered, the investigation is still in processRushCard has reached out to [redacted] via chargeback and will have a resolution by September 17th, We appreciate [redacted] Feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter

VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 2, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends he still has not received his replacement card, and was denied an express cash by RushCard customer service department [redacted] states because of medical issues he needs his funds as soon as possible On November 2, [redacted] contacted RushCard and spoke to a customer service agent and advised them he still has not received his replacement cardAn expedited card was processed and [redacted] was advised that he would receive the card on Friday 11/4/ [redacted] requested and express cash and was provided with incorrect information that we were not able to process the request for himOn November 3, 2016, a RushCard corporate customer service specialist contacted [redacted] and apologized for the misinformationAn express cash was processed for [redacted] to pick upThis resolution was satisfactory to [redacted] ***RushCard considers this issue resolved We appreciate [redacted] feedback Our goal is to provide financial convenience supported by reliable customer service RushCard, Corporate Customer Service