Unirush Financial Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I'm simply tired of arguing back and forth with Rushcard I eagerly await my refund so I can thereafter close my account with them They are wrong but cannot and will not admit it Regards, [redacted]

June 24, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] ***, on June 20, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard would not release an authorization gas hold for $that was made on June 12, On June 12, RushCard received an authorization gas hold on [redacted] ***’ RushCard account ending in for $ Per RushCard’s terms and conditions, when the card is used at an automated fuel dispenser ("pay at the pump"), the merchant may preauthorize the transaction amount (place a hold) on the account of up to $or more Any preauthorization amount will place a “hold” on the available funds until the merchant sends us the final payment amount of the customer’s purchaseOnce the final payment amount is received, the preauthorization amount on hold will be removedOn June 22, the $ hold was reversed back to [redacted] RushCard account We appreciate [redacted] ***’ feedback and sincerely apologize for the inconvenience this has caused [redacted] Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Im not sure if anyone is reading my responses or not but this is my second time attaching proof to the Revdex.com that I changed my plan on to pay as you goIt disturbs me deeply that no one is viewing my proof and responding to that factYes I received a voicemail from someone with a area code and I called back and left a voicemailNo one called backI feel that I am being taken in circles with this company and I dont deserve or appreciate itIt does not seem that I am getting help from the Revdex.com eitherMaybe I need to take this matter to a higher authorityI do not appreciate being ignored or made to feel like I am a liar and out to hash a schemeSomeone needs to call my phone, acknowledge that my email proof is valid and stop sending contradicting responses in regard to the credit/bill amountsI changed my plan AUGUST 31, I HAVE ATTACHED AN EMAIL AS PROOF times (1-to RUSH AND 2- to the Revdex.com) but I am STILL BEING ACCUSED OF NOT CHANGING MY PLAN Regards, [redacted] ***

VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: August 15, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ’s complaint contends he received an email from RushCard stating that his card had been compromised and that his card was blockedMr [redacted] stated he attempted to contact the number he was given to resolve the issue but he was not able to reach a live agentMr [redacted] would like access to the funds on his RushCard account On August 15, 2016, Mr [redacted] sent an email to RushCard regarding his temporary block on his cardOn August 16, a RushCard corporate customer service specialist attempted to contact Mr [redacted] to verify the declined transactionsThe cardholder returned the call and was able to verify the declined transaction Mr [redacted] ’s card was unblocked and he now has access to his fundsRushCard considers this issue resolved We appreciate Mr [redacted] ’s feedback regarding this matter and sincerely apologize for any inconvenience this issue has caused him RushCard, Corporate Customer Service

RevDex.com7 W Seventh St Suite 1600Cincinnati Ohio 45202 Re: [redacted] May 4, 2015 We received [redacted] complaintregarding access to her funds and the level of customer service received. ... Rush Card logs all customer contact andactivity associated with financial cards.On 3/4/2015 [redacted] fileda dispute for an unauthorized transaction of $150.00 from [redacted] thatwas made on her account. All RushCard disputes are handled through ourdedicated dispute team and are worked in the order that they are received. Iam showing we received the written dispute form back from [redacted] , butshe did not qualify for a provisional credit. [redacted] dispute is stillbeing reviewed and will take up to 90 days, from the date of filing, to beresolved. Once the claim is final [redacted] will receive a letter in themail regarding the outcome of the dispute. We apologize for the inconvenienceand the frustration this has caused.We appreciate [redacted] feedback.These types of issues go directly against our mission of access and inclusionfor everyone and we look to be clearer and avoid similar problems for all ofour customers. Regards, [redacted] Customer Service Specialist

VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 7, To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that he contacted RushCard several times regarding his check that was sent on September 12, that he has not received [redacted] states he has not received his check and wants RushCard to reprocess his check On August 1, a check was processed for [redacted] at the address RushCard had on fileOn September 12, the check was stopped and reissued to the address RushCard has on fileOn October 17, [redacted] called to state he had not received the check and needed to updated his addressThe check was sent to the old address and therefore [redacted] did not get his checkOn November 8, 2016, a RushCard corporate specialist contacted [redacted] to provide alternate means for [redacted] to receive is funds due to the error [redacted] agreed to have a money gram of the remaining funds issuedWe have processed a money gram to [redacted] We appreciate [redacted] ’s feedback and sincerely apologize for the inconvenience this has caused RushCard, Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Unirush claims that they sent out my refund check to the address in the screenshot they are liars and now I'm having a problem with my money gram I've asked unirush several times to do a card to card transfer of the funds or send the refund check via express mail ups to the address of [redacted] NOW UNIRUSH IS SAYING IT'S GOING TO TAKE MORE DAYS TO RECTIFY THE SITUATION SO UNIRUSH WILL BE HEARING FROM MY LAWYER

On July 3rd, [redacted] contacted UniRush to dispute a transaction from [redacted] amounting to $ [redacted] stated she is not satisfied with the service she received from [redacted] [redacted] said the training she paid for was not good and would like her funds back At this time the dispute is still being worked and could take up to days from notification datedUniRush is using resources through [redacted] in the attempt to recover the funds for [redacted] If [redacted] has any questions about this matter, they can contact the number on the back of her cardWe appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter

October 26, 2016VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: [redacted] ***Complaint number: [redacted] Complaint date: October 24, To Whom It May Concern:This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that her card to card transfer for the amounts of $and $were not received [redacted] would like her funds credited to the RushCard account immediatelyAfter review of [redacted] card to card transfer transactions, it was determined that the transactions have failed The transactions failed due to insufficient funds On October 26, 2016, a RushCard corporate customer specialist contacted [redacted] to advise of the information We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused our customer.RushCard, Corporate Customer Service

March 28, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint # [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] on March 26, UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] complaint contends that RushCard would not release an authorization hold that was made on March 18, in the amount of $ [redacted] also states that he would like the funds credited back to her account On March 18, [redacted] contacted RushCard customer service to inquire about a transaction hold for $A call was placed to the merchant to have the pending hold releasedOn March 18, 2016, the transaction hold for $was released On the same date of March 18, the transaction for $settled to the account An unauthorized transaction dispute was filed on March 22, for the transaction, the dispute was denied and indicated no error found On March 28, a corporate customer service specialist contacted [redacted] to provide this information We appreciate [redacted] feedback and hope to provide a better understanding on the authorization process Regards, RushCard Corporate Customer Service

The Revdex.com W Seventh St Suite Cincinnati Ohio 45202-RE: Case [redacted] May 1, We received [redacted] complaint regarding access to her funds and the level of customer service received due to his card being blocked RushCard logs all customer contact and activity associated with financial cards RushCard’s standard operating procedures require that we monitor our customer accounts for compliance, suspicious activity, account take over, fraudulent activity and to protect the integrity of RushCard as a business and our customer accounts On 4/26/ [redacted] card was blocked due to possible account take overPer process and procedure we have asked [redacted] to provide us verification documentation (valid State issued ID/Driver’s License, SS card, and proof of address – dated within the last days)I am showing that [redacted] has sent in all the required documentation and they were forwarded to the corporate office for review On 4/28/Corporate has reviewed documents and [redacted] card has been unblockedWe apologize for any inconvenience and frustration this may have caused [redacted] Starkey We appreciate [redacted] feedbackOur goal is to make sure we not only protect our members but also protect the integrity of RushCard Regards, [redacted] Customer Service Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have read the response from this company To me it is quite vague and I have received this exact response from Unirush several times now It holds no new or re-assuring information for me It is the same response each time I contact them, almost ver-batum Flagging my account, reviewing it and closing my account is something explained to me time and time againIt is quite redundant I have told them that all these steps they have taken are fine by me What continues to be unanswered by this company is WHEN will I get refund of my monies that still sit frozen on my account? I am not interested in the reasons for delay at this point....rather I want to receive my funds from my account Its been entirely too long of a period for this company to hold my funds All it is now is to simply resolve this matter by just releasing my money I want a DATE as to when I will receive my funds that they have frozen Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] This company stole my muny it was not authorized and I received no merchdisse or services I reported it to JP Morgan card devices their, refusing to reinforce I should receive my funds back in my account even if it wasn't within what their claim ing not in timely matter ,stealing is stealing and I'm very disappointed my bank isn't standing behind me against this company

September 23, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on September 11, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources Per response, on September 24, 2015, [redacted] contacted RushCard Customer Service and was advised that it will take to business days to receive the bill payment via regular mailPer the Cardholder Agreement, [redacted] was also provided that the dispute process will take to daysOnce the dispute is finalized, [redacted] will receive a letter via mail regarding the outcome of the claim We appreciate [redacted] situation and understand the stress identity theft can cause Sincerely, Kathy R Corporate Customer Service

Revdex.comCincinnati OhioW SeventhSt Suite 1600CincinnatiOhio RE: [redacted] Complaint ID: [redacted] May 6, We received [redacted] complaint regarding the availability of her funds and the level ofcustomer service received RushCard logsall customer contact and activity associated with financial cardsAfter reviewof [redacted] account the last deposit received was posted on 4/22/with apay date of 4/24/After further review I am showing [redacted] has a paydate of Thursday every week and RushCard posts her deposit a day priorRushCardin the process of upgrading our Direct Deposit feature and transitioning it to [redacted] As part of this transition we have sent notices to your employer (orthe originator of your deposit) informing them of your account information.For mostcustomers, your employer will update this information automatically and notrequire you to do anythingYour deposit will continue to be deposited on yourRushCard.However,some employers have different proceduresPlease be advised your employer mayask you to verify your account informationYour employer may also ask you toupdate your direct deposit informationWe are aware that some employers usewebsites to manage employee information and others may require you to submit anew form with your direct deposit informationFor your convenience, your direct deposit information is printed below: Bank Routing Number: [redacted] Financial Institution Name: [redacted] Deposit ID/AccountNumber: [redacted] Please have [redacted] check with her payroll to validate the routing number and accountnumber her direct deposit was sent to, or see if a paper check was issued toherAs of today, we have not received a direct deposit to [redacted] oldaccount information, or her newWe sincerely apologize for the confusion andinconvenience this has causedIf [redacted] would like to speak with someonein the corporate office regarding more information, please have her call###-###-#### and press option Weappreciate [redacted] feedback Thesetypes of issues go directly against our mission of access and inclusion foreveryone and we look to be clearer and avoid similar problems for all of ourcustomersRegards, [redacted] CustomerService Specialist

Revdex.com [redacted] ***Re: [redacted] September 15, 2014, We received Ms [redacted] ’s complaint regarding access to her funds and her card recently being blockedRushCard logs all customer contact and activity associated with financial cards Rushcard’s standard operating procedures require that we monitor our customer accounts for suspected fraudulent activity, including identity theft, and block suspicious accounts in order to protect our customers and our businessWhile monitoring Ms [redacted] ’s account our Risk team discovered transaction activity in [redacted] , although Rushcard authorizes use of transactions in [redacted] – ATM transactions are prohibitedUpon reviewing Ms [redacted] ’s account in detail it was discovered that there were no U.Stransactions being made on her accountAs a result, Ms [redacted] ’s Rushcard was blocked by our Risk team We understand this can be an inconvenience and a very frustrating experience In cases as Ms [redacted] ’s we would normally need her to submit documentation validating her identity and proof of residenceAfter speaking with Risk we have decided to unblock Ms [redacted] ’s card as a one-time courtesy for calendar days to allow her to remove the funds from her RushcardAs stated, ATM transactions are prohibited in [redacted] so Ms [redacted] would need to perform a wire transaction via [redacted] ***We have also reversed the $ [redacted] inactivity fee assessed on 9-1- We appreciate Ms [redacted] ’s feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer to avoid similar problems for all of our customers Regards, [redacted] CS – Audit/Compliance Analyst

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Per their terms and conditions the most I could be liable for is $ [redacted] so I need my money less $ [redacted] and [redacted] policy still states that provisional credit has to be issued within buisness days of a compromised card and I have filed a complaint with the appropriate organizations and next step is a lawsuit against Unirush and [redacted] for their illegal practices Regards, [redacted]

on August 12th I went into a gas station to purchase dollars worth of gas, after pumping I looked at my transactions and I saw a double charge on my account, I shoed the attendant at [redacted] Boston, MA ***, they told me they could not do anything, now it has been a month and still no refund, why am I waiting days for my money, this company has been messing around for far to long

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. Regards, [redacted] First all lets start with the truth here Rush card stated to me there fax machine was down so how can any company fax anything to them second the hold was for 3 to 5 days as they stated here they gave me my money back 11 days after the hold was placed which any bank out here give you your money back in this time frame not 11 days later no one holds your money for this long federal banking laws state 3 to 5 days so how are they above the law and how can we fax when there fax is down they told me to call the company and have it emailed to them however no email address was provided they are going to keep going around the truth here and they will continue to lie to cover up there lies more lies from this company then any other out here let them tell the truth for a change they stated :the fax is down: hyow can a fax be sent when its broken explain this

Revdex.com: The matter is not resolved I very unsatisfied with their Customer serviceAll the representative did was apologize for the others representatives amf offered to cancel my card with no compensation for what they have sent my y Three for three weeks waiting on money that was promised to meI don't think none of the customer service representative should keep their job not even the on whom contacted me yesterdayI have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***