Unirush Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The company took an entire month to "fix their issues". In that time frame, I was ebarrassed, charged late fees on my credit cards due to the inability to log in and use my account for bill pay, I was hung up on and told misleading and incorrect information by the agents,my car payment and other payments wete late, I took poor hit toy credit report for being late, my rmails were ignored and I finally had to shamefully requezt my job to stop the direct deposits and change my account to another safe bank. This has been a mess and it happened to thousands of people. Some even not able to access their money. So now a month later they say its fixed but offered no help or credit for the mess they caused people. Iam ferious that they feel thier offer consumers a break on atm fees is an appology. Some of us do not even use atms and rely on paying their bills with bill pay. Ive been completely emarrassed and late on payments and this is not making up for it. I take pride in my credit and having payments on time and avoid late fees. This is unacceptable for any "bank".
Regards,
[redacted]

May 10, 2016


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VIA ONLINE SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
              
Re:         Complaint ID: [redacted]
               Consumer: [redacted]
                             
To Whom It May Concern:
 
This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on May 5, 2016.  UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.
 
[redacted] complaint contends that he never applied for a RushCard.  [redacted] also states he contacted RushCard to advise of the potential identify theft on his card and did not receive any assistance with his concerns.
 
On May 5, 2016 [redacted] called RushCard customer service to advise he did not apply for the card account.  In addition on May 6, 2016 the RushCard account ending in 4466, has been blocked due to [redacted] not applying for the card account.  The Rushcard account is being reviewed and monitored by our internal Risk department.  A corporate customer specialist contacted [redacted] on May 10, 2016 to provide the account information.
   
We appreciate [redacted] feedback. Our customer’s security is a top priority at RushCard.
 
 
Regards,
Satoyra H.
Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]
I would like to have my complaint addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I did advise in my last submission that the $20.00 courtesy credit was unacceptable and I don't care about the no fee because I lost faith with rush card and I didn't have access to my funds for several days.  I am requesting an additional $40.00 I waa unable to get to work 
Regards,
[redacted]

On June 17th,2016. [redacted] contacted UniRush to file a dispute for two unauthorized payments made to [redacted], posted June 17th, 2016. [redacted] hung up the phone before the dispute agent was able to gather any additional information. UniRush blocked the compromised card and issued a replacement card and sent it to the address on file. [redacted] called a few minutes later and spoke with a different agent. Agent advised her to signed the dispute form, and either sends it by mail, fax or uploaded it to her online account.
 
On June 27th, 2016, UniRush used its resources via [redacted] to file a chargeback. On July 10th, 2016, UniRush concluded no error occurred. Merchant provided documents showing merchandise was delivered at [redacted] address, [redacted]. Also, [redacted] made four payments to the merchant in the past.
 
We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.

The Revdex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202-2468
 
January 31, 2014
 
RE:  Case [redacted]
 
We received Ms. [redacted]’s rebuttal regarding our response to her complaint
regarding the customer service she has received and access to her daughter’s
funds.  Rush Card logs all customer contact and activity associated with
financial cards.
Want to clear up the confusion on sending out the remaining funds
on the account. We can send out the remaining funds in the form of a bill
payment in the card-holder’s name and to the address we have on file. With us
not being able to verify the identity of the card-holder through valid
documentation in forms of Driver’s License/State Issued ID and Social Security
card (copies).
We can send out this upon request, again the bill payment
will be addressed to card-holder and to the address we have on file. The acting
Power of Attorney [redacted]) should then be able to cash the check as
long as the Power of Attorney is valid.
Hope this clears up any confusion and frustration Ms.
[redacted] has had to endure.
Regards,
[redacted]
CS – Audit/Compliance Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
As of 10-19-15, I spoke with a RushCard rep. I was told, the system is still not working. There is nothing the can do for me. I was told I was being transferred to a specialist to try to help me. I was told the same thing as before. The system is not functioning properly, and they did not know when I would have access to my funds.  The person continued to say how sorry she was, and that she knew I needed access to my money, but we cannot give you a specific time frame the system will be working. I stated, I have a $721 balance that was taken off of my current RushCard and place on my RushCard that expired almost 2 months ago, and I needed it place on my active card. I was told, the card would have to be reactivated again, but the system is not functioning, so there's nothing to be done, and that they would send me an email, to contact me when the system was up and working again. It will be one week I have been without access to my funds.
Regards,
[redacted]

Revdex.com
** [redacted]
[redacted]
 
 
RE:  Case[redacted]
 
November 3, 2014
 
We
received Mr. [redacted]’s complaint regarding access to his funds and the level of
customer service received.  RushCard logs
all customer contact and activity associated with financial cards.
 
Our
Corporate Office reviewed the account and determined to issue the remaining funds on Mr. [redacted]’s account
via bill payment. On 10/30/2014 a bill payment of $[redacted] has been processed
to the address on the account and will be received within 7-10 business days. We apologize for the inconvenience this has
caused Mr. [redacted].
 
We
appreciate Mr. [redacted]’s feedback.  These
types of issues go directly against our mission of access and inclusion for
everyone and we look to be clearer and avoid similar problems for all of our
customers.
 
Regards,
 
[redacted]
Customer
Service Specialist

To resolve this issue, I would like for one representative or supervisor to handle my case. One of my issues with the company is that the representatives don't take proper notes to guide the next representative in the right direction. Every time I spoke to a representative, they were not clear on the events that happened previously. I always had to explain and even after words, the representatives, don't know exactly how to handle the situation correctly. For example, I first time I uploaded documents on the computer and was told they didn't receive the documents but, I was on the phone with a representative when I was uploading the documents and was told I should call back in one or two days to check . Or the time when I uploaded documents on my another card, not the card that's blocked because I have two cards with this company, I spent an whole hours on the phone with the rep because she was looking under the wrong card and couldn't find my documents.
I honestly would want to transfer my money into my other card while still trying to unblock my card. I have bills to pay. Its unfair that I have to deal with this situation. I understand about identify theft and all but, this us the worse.
Thank You,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
no,I do not accept there regrets,first of all there lying,when I called the first time the lady looked up my account and said yes mrs [redacted] I found it but your not gonna get it weve sent it back.I said what why?she stated it was sent back on the seventh,I don't know why she said.the irs had not even sent it out yet,so few more calls there all supervisors,yah right a man jasper tells me mam it was sent back because it was not a substancial amount.what are these people on a different planet.a few more calls now a lady,another supervisor",says oh it was sent back on the eleventh oh really I was just told the seventh,I asked why after hours of a dozen calls and a lady tells me oh it is because the irs made a  mistake they had the wrong account number I asked her to read it back to me she finally did and guess what its same account number that  I efiled with .I spoke to dozens of people at rush card,and got nothing but lies,and because of this my children and I are in a very bad situation.and I called the irs after all of this and they confirmed with me that was not their mistake .and for the record I don't need to make sure that my acct. info is right for my future use because I will never put my money in there hands ever!last but not least I went and read there blogs and there it was,two of the same complaints just like mine,along with all the other complaints of what this company has done to them.its wrong and needs to be stopped.thank you,  [redacted]

October 19,
2015

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VIA ONLINE SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re:         Case # [redacted]
               Consumer: [redacted]
                             
To Whom It
May Concern:
This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com®
(“Revdex.com”)
received from [redacted], on October 13, 2015. UniRush, LLC d/b/a RushCard
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources. 
[redacted] complaint states that he was notified that RushCard was
updating the system on October 12, 2015, between 3:00 am to 8:00 am. [redacted]
also stated that the system is still not working and request that RushCard
needs to straighten out the issues with communication and accessing his
accounts.
RushCard
completely understands the impact our mandatory updates have had on our
cardholders and we thank you for your patience during this transition. We are not able to
respond in a timely manner to the high level of cardholder volume and e-mails
that are being received.  We have been working diligently
to get our system back up and running smoothly. Currently our website is stable
and will have accurate account information and full access. Your RushCard is
available to make purchases and should be functioning properly. At RushCard, it is
our responsibility to have our cardholders’ funds available 24/7, when needed.
We understand the serious consequences when we fail in meeting that
expectation. A Corporate Customer Service Specialist contacted [redacted] and
provided a $20.00 customer service credit to his account for the inconvenience.
On October 15, 2015, [redacted] received his direct deposit and it has posted to
his card ending in [redacted].
Again,
we deeply apologize for the problems this outage caused and pledge our best
efforts toward preventing this from happening again.
Regards,
Tyree T.
Customer Service Specialist

Revdex.com
7 W Seventh Street, Suite 1600
Cincinnati, Ohio 45202
RE:  Case [redacted]
February 18, 2014
We received Ms....

[redacted]’s complaint
regarding access to her funds and the level of customer service received. RushCard
logs all customer contact and activity associated with financial cards.
We were able to discover Ms. [redacted]’s
account is housed through our partner Green Dot. The card Ms. [redacted] has is a
Rush Live account. Rush Live accounts are handled through Green Dot. We
apologize for any confusion and frustration this may have caused. I have spoken
to Ms. [redacted] and provided this information, also provided a contact number
for Green Dot that will allow Ms. [redacted] to have her issue researched and
properly handled.
We appreciate’s Ms. [redacted]’s feedback. These
types of issues go directly against our mission of access and inclusion for
everyone and we look to be clearer to avoid similar problems in the future.
Regards,
[redacted]
CS – Audit/Compliance Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
There are no additional comments to my original complaint. The policy that UniRush has in place is terrible. This is an ongoing issue and the only way that my complaint will be resolved is that I want my $810.00 refunded to me. When I called in to place the account on hold so no more fraudulent charges would go through UniRush does not allow any pin changes on your account until the new card is received. Therefore, I was unable to change the pin on the account because it was in a HOLD status. It is great that they have seen the error in the wording of their document but this does not resolve my problem with my money disappearing from my account. I never received these funds and I want my money refunded to me immediately. I appreciate your assistance in this time sensitive and important matter.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
The last time I talked to a customer service representative on March 23, 2016 the female manager told me that her company does not give out temporary credit, the reason I asked was because my direct deposit was late on Wednesday again.  Also, when they took the money out of my account I had only used about $150 of my pay check, but I had a balance of $0. If they had done a temporary credit, which Rushcard is a prepaid debit card, why would my balance be $0. Rushcard is a buisness that offers the service of prepaid debit cards, they are not a credit card, they are not a bank, nor do they have the authorization to put a temporary credit on a prepaid debit card. Below are Rushcards terms, copied from https://www.rushcard.com located at the very bottom of Rushcard's webpage.  Rushcard has already admitted that they took the money out of my account, I want my money that they owe me. 
The Prepaid [redacted] RushCard is issued by [redacted]®, Member FDIC, pursuant to a license from [redacted] U.S.A. Inc.
* When you Direct Deposit $3,000 or more in combined tax refunds from the US Department of the Treasury or from your local or state tax agencies, you will receive a $30 account credit. When you Direct Deposit between $2,000 and $2,999 in combined tax refunds from the US Department of the Treasury or from your local or state tax agencies, you will receive a $20 account credit. If you Direct Deposit $2,000 - $2,999 and then later Direct Deposit an additional amount from the US Department of Treasury or from your local or state tax agencies which brings your total combined deposited tax refund amount to more than $3,000, you will receive an additional $10 account credit. Limit one offer per customer. Account will be credited within 30 days after qualifying deposit. The card account must be in good standing at the time the credit is given, meaning your RushCard is not dormant, blocked, revoked or closed. Offer is void where prohibited. Offer expires 5/15/2016. This optional offer is not a [redacted] product or service and [redacted] does not endorse it.
† Faster access to funds is based on comparison of a paper check versus electronic Direct Deposit.
Important information for opening a card account: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires all financial institutions and their third parties to obtain, verify, and record information that identifies each person who opens a card account. What this means for you: When you open a card account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.
Getting your money up to two days sooner is based on comparison of traditional banking policies and deposit of paper checks from employers and government agencies versus electronic direct deposits. Many employers and government agencies notify us of direct deposits before your "official" day scheduled for payment. If we receive early notice, we may load your direct deposit earlier than your "official" day scheduled for payment. We may limit the amount or type of Direct Deposit eligible for early loading.
There is no charge for Rush Text alerts; however, standard text message and data rates, fees, and charges may apply. Charges are dependent on your service plan, which may include fees from your carrier to send and receive text messages. Charges will appear on your wireless bill or be deducted from your prepaid phone balance. Message frequency will be determined by the alert options you select. For more information, refer to our RushTEXT terms under My Contact Preferences in the online account or text the word "HELP" to 697874 (MYRUSH). To unsubscribe, text the word "STOP" to 697874 (MYRUSH).
The combined total of Transaction Fees and International Transaction Fees is limited to $10.00 in each calendar month and is based on the date the transaction is posted to your card account as reflected on your statement.
Maintenance Fee assessed if no Card Transactions or loads onto a Card have occurred for a period of ninety (90) consecutive days. Maintenance Fee is assessed each month and will be deducted from your Card balance until you next use your Card.
[redacted]
The [redacted] Zero Liability policy covers U.S.–issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit [redacted]
If you add money to your RushCard prior to setting up a PIN, you will not be able to access that money until you set up a PIN.
This is not a credit card.
Your Prepaid Card account and associated direct deposit account number cannot be used for preauthorized direct debits from merchants or from utility or Internet service providers. If presented for payment, these preauthorized direct debits will be declined and your payment to the merchant or provider will not be processed. The bank routing number and direct deposit account number are for the purpose of initiating direct deposits to your Prepaid Card account only. You are not authorized to provide this bank routing number and direct deposit account number to anyone other than your employer or payer. Direct deposit capability is subject to payer’s support of this feature. Check with your payer to find out when the direct deposit of funds will start. Funds availability is subject to timing of payer’s funding.
"Out-of-network" refers to all ATMs outside of the MoneyPass ATM network. Certain fees including those assessed by the ATM owner/operator may apply. See Cardholder Agreement for complete details.
Subject to gas station’s terms, conditions, and limitations. The gas station may place a temporary hold on your available balance of up to $75 or more. The merchant will release the temporary hold when the transaction has been paid and replace it with the actual amount of your gasoline purchase. If applicable, the pump will automatically stop dispensing gasoline when the purchase reaches your card account balance (if you are on the Pay As You Go plan, the $1.00 Transaction Fee will be subtracted from your card account balance). To avoid this hold, pay inside and tell the cashier exactly how much you want to spend.
All checks are subject to approval by Ingo in its sole discretion. Fees and other terms and conditions apply to check load services. Visit ingomoney.com/tc.html for complete details. The [redacted] service is provided by [redacted], Inc. and [redacted], N.A. Use of [redacted] is subject to [redacted] and [redacted] Terms & Conditions, and the information you send is subject to the terms of the [redacted] Privacy Policy. Approval review usually takes 3 to 5 minutes, but may take up to one hour. All checks are subject to approval for funding in [redacted]’s sole discretion. Approved printed payroll and government checks can be funded to your card in minutes for a fee of 1% of the check value. All other check types may be funded in minutes for 4% of check value. There is a minimum fee of $5 for all checks approved and funded in minutes. Funds from approved checks may be loaded in 10 days at no charge provided the check does not return unpaid in the 10-day period. Unapproved checks will not be loaded to your card. [redacted] reserves the right to recover funds from bad checks if you knew the check was bad when you submitted it, if you attempt to cash or deposit it elsewhere after funding or if you otherwise act illegally or fraudulently. Fees may apply for loading or use of your card. Contact your card issuer for details.
Through the Refer-a-Friend program, cardholders and a referred friend will receive a $20 load to their card accounts if the referred friend applies for a RushCard, activates and loads the card. In order for both the cardholder and friend to receive a $20 load on the card account, the friend must apply for a RushCard using the referral code provided by the RushCard cardholder, activate the card, and make a load of $20 onto the card. The Refer-a-Friend program is available for all active RushCard members in good standing. RushCard's Refer-a-Friend program is limited to referring new card members only; current members cannot refer themselves or other current card members. Card members can earn a maximum of $500 per year with the Refer-a-Friend program.
This optional offer is not a [redacted]® product or service nor does [redacted] endorse this offer.
While this specific feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. See the Cardholder Agreement for more details.
CONSENT FOR THE ELECTRONIC DISCLOSURE OF INFORMATION
Please read this Consent for the Electronic Disclosure of Information carefully and keep a copy for your records. You should not open a card account from a public computer.
The following disclosures are required by the federal Electronic Signatures in Global and National Commerce Act (“E-SIGN”). In order to open a Prepaid [redacted] RushCard® (the “Card Account”) electronically, you must acknowledge receipt of these disclosures, agree that you have read the disclosures and consent for the electronic delivery of all statements, disclosures and notices. We may amend or change the terms and conditions of this Consent for the Electronic Disclosure of Information at any time. For the latest version, please review online at www.rushcard.com.
Consent for the Electronic Disclosure of Information
By clicking the box corresponding to the Consent for Electronic Disclosure of Information on the application submission page, you acknowledge receipt of the E-Sign Disclosure and Consent, that you have read the Consent for Electronic Disclosure of Information and you affirmatively consent to the electronic receipt of any and all statements, disclosures, notices, terms and conditions, and other documents, and all subsequent changes thereto, related to the Card Account (collectively, “Statements”). We will provide subsequent disclosures to your email. Please be sure your email address and other contact information is correct by visiting our website at www.rushcard.com or calling us at ###-###-####.
After you consent to the electronic receipt of statements and activate your RushCard, Statements and your available card balance are available at no additional cost online at www.rushcard.com or by calling ###-###-####. You agree that we do not need to provide you with a written (non-electronic) copy of any Statement, unless you specifically request us to send you a copy. There is a fee of $1.00 dollar to receive a paper statement in the mail.
Paper Delivery of Disclosures and Notices
You may choose to have a paper copy of any particular Statement mailed to you by contacting us by phone at ###-###-####, by facsimile at ###-###-####, electronically at [email protected] or you may write to the Program Provider via mail at UniRush LLC, P.O. Box 42482, Cincinnati, OH 45242. Be sure to state that you are requesting a paper copy of a particular Statement. There is a $1.00 Paper Statement Fee for this service assessed each time a paper copy of any Statement is mailed to you.
System Requirements to Access Information
In order to access, receive and retain Statements electronically, you must provide at your own expense an Internet connected device that is compatible at the time of such access with the minimum requirements outlined below.
To receive Statements electronically, you must have the following equipment and software:
A personal computer or other device which is capable of accessing the Internet. Your access to this page verifies that your system/device meets the requirements.
An Internet web browser capable of supporting 128-bit SSL encrypted communications, which requires a minimum web browser version of either Microsoft® Internet Explorer version 6.0 (available for downloading at Microsoft) and your system or device must have 128-bit SSL encryption software. Your access to this page verifies that your browser and encryption software/device meet the requirements.
You must have software which permits you to receive and access Portable Document Format or “PDF” files, such as Adobe Acrobat Reader® version 8.0 and above (available for downloading at Adobe). Your access to this page verifies that your system/device has the necessary software to permit you to receive and access PDF files.
System Requirements to Retain Information
To retain a copy of a Statement, your device must have the ability to download and store PDF files.
Statements in Writing
All Statements in either electronic or paper format are in writing. Please print or download for your records a copy of this disclosure and other Statements.
Federal Law
You acknowledge and agree that your consent for the electronic disclosure of Statements is provided in connection with a transaction in or affecting interstate commerce that is subject to and governed by the federal Electronic Signatures in Global and National Commerce Act.
Withdrawal of Consent for Electronic Delivery of Information
You may withdraw your consent to receive any future Statement electronically by contacting us by phone at ###-###-####, by withdrawing your consent online via the cardholder website, by facsimile at ###-###-####, electronically [email protected] or you may write to the Program at UniRush LLC, P.O. Box 42482, Cincinnati, OH 45242. If you withdraw your consent we will mail paper versions of all Statements to you for no additional cost excluding monthly paper statements. Unless you request to receive monthly paper statements, the monthly paper statements will not be mailed to you. You may request to receive paper monthly statements be mailed to you at a cost of $1.00 per statement by visiting our website at www.rushcard.com, calling us at ###-###-####, emailing electronically at [email protected] or you may write to the Program at UniRush LLC, P.O. Box 42482, Cincinnati, OH 45242. If you have withdrawn your consent and you desire to give consent, you may contact us by any of the means noted above to consent for electronic delivery of information.
RushCard, UniRush, Pay Your Own Way, Rush Unlimited, RushCard Live, and RushGoals are registered trademarks of UniRush, LLC. Rise to Thrive, 24k RushCard, Carbon RushCard, Edge RushCard, Gloss RushCard, Midnight RushCard, Sequin KLS RushCard, and Suede KLS RushCard are trademarks of UniRush, LLC. All other trademarks, service marks and other registered marks are the property of their respective owners.
 
 
Copyright 2015 UniRush, LLC. All Rights Reserved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I  have not received any resolution to my incorrect balance. I am still missing $230 dollars from my account and still have not explanation of the unauthorized transactions on my account. I've had my issue escalated over 3 times and no one has yet to contact me to resolve. I need the fund as soon as possible as I've explained I have other bills that need to be paid. I  just want to obtain my funds and close the account immediately after. 
Regards,
[redacted]

March 15, 2016
Roman" size="3">
VIA ONLINE
SUBMISSION:
RevDex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re:                  Consumer:  [redacted]
Complaint number: [redacted]
            Complaint
date:  March 7, 2016
                       
To Whom It May Concern:
This
letter is in response to the consumer complaint referenced above #[redacted].  UniRush, LLC which is the program manager for
the Rushcard prepaid debit card program takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources. 
[redacted]’s complaint contends that RushCard will not
activate his card.  He also states that
he needs his card activated so that he can withdraw the funds deposited on his
account 7 days ago. 
On March 4, 2016 [redacted] called RushCard customer service
and indicated that he could not activate his card ending in [redacted].  The card ending in [redacted] could not be
activated due to the card being expired. 
A replacement card was processed on February 29, 2016 and the customer
now has access to the funds on his account. 
On March 15, 2016 a corporate customer service specialist reached out to
[redacted] to discuss his account, and was advised that the issue has been
resolved.
We appreciate [redacted] feedback. Our goal is to provide financial convenience
supported by reliable customer service.
    
RushCard Corporate Customer Service

The Revdex.com
** [redacted]RE:  Case [redacted]
October 29, 2014
We received Mr. [redacted]’s complaint regarding his blocked
account and the level of customer service received due to his card being
blocked.  RushCard logs all customer
contact and activity associated with financial cards.
RushCard’s standard operating procedures require that we monitor our
customer accounts for compliance, suspicious activity, account take over, fraudulent
activity and to protect the integrity of RushCard as a business and our
customer accounts.
Upon
receiving valid verification documentation our Risk Management staff reviewed
the documentation submitted and unblocked Mr. [redacted]’s card. Mr. [redacted]’s
card is available for use. We apologize for any inconvenience and
frustration this may have caused Mr. [redacted].
We appreciate Mr. [redacted]’s feedback. These types of issues
go directly against our mission of access and inclusion for everyone and we
look to be clearer to avoid similar problems for all of our customers.
Regards,
[redacted]
Customer Service Specialist

July 14, 2016  
12pt; font-family: "Times New Roman", serif;">VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202   Re:       Case #[redacted]             Consumer: [redacted]                           To Whom It May Concern:   This letter is in response to the attached complaint, Case No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on July 13, 2016. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information.    [redacted]’ complaint states that she needs assistance in retrieving her July direct deposits. [redacted] would like this to be completed as soon as possible.   On June 30, 2016 there was a express cash (money gram) processed and [redacted] was advised that a valid State ID/Driver’s License would need to present upon funds pick up. [redacted] informed us the name did not match and requested the express cash be cancelled. The express cash was cancelled on June 30, 2016, however there was a delay in the reversal of funds and we have offered our sincere apologies – we have processed the reversal of funds back to [redacted] account. We show [redacted] ordered a replacement card via [redacted] and as a courtesy we have waived the $30.00 fee and $4.95 replacement fee that was applied to [redacted] account.   We appreciate [redacted]’ feedback. Our goal is to provide financial convenience supported by reliable customer service.    RushCard Corporate Customer Service

Revdex.com
7 W Seventh Street, Suite 1600
Cincinnati, Ohio 45202
RE:  Case [redacted]
February 17, 2014
We received...

Ms. [redacted]’ complaint regarding
access to her funds and the level of customer service received.  RushCard logs all customer contact and
activity associated with financial cards.
We understand Ms. [redacted] Ruschard account information
to have her tax refund deposited direct to her Rushcard. As we receive files we
post deposits
Provided Ms. [redacted] has supplied correct
routing # and deposit ID or 16 digit card # to the tax preparer her funds will
be deposited to her Rushcard account without any issues. As we receive ACH
files we post them as deposits. As of 2/17/2014, we are not showing the deposit
being sent to her account. Today (2/17/2014) is considered a banking holiday
and no files are being sent to us from any banks, unfortunately we’re unable to
process any deposits today. Ms. [redacted] may continue check her online account, she
can also register for Rush Text Alerts for FREE which allows her to get up-to-date
balance and transaction information to her cell phone (data rates with carrier
may apply).
We will continue our posting of ACH files as
they resume on Tuesday 2/18/2014. All deposits could be subject to verification and we could request Ms. [redacted] to submit in additional information for validation . We appreciate Ms. [redacted]’ feedback and her membership
with Rushcard.
Regards,
[redacted]
CS – Audit/Compliance Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
On July 16th 2015, I sent documents that were requested. I was told that it would take 1-2 days for my documents to be viewed by their cooperate office. I understand that weekends don't count. I called today July 22nd 2015, and was told that their still waiting for an approval. I would have to call back after 3:00pm. I'm going to wait and see what they say. I don't feel like that's professional but, I've waited this long. 
Regards,
[redacted]