Unirush Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Rush card never contacted me. My number is [redacted] and NO ONE  tried to contact me. Rush card falsely closed my account the day after I filed my Revdex.com COMPLAINT And legal action is taking place 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
This company stole my muny it was not authorized and I received no merchdisse or services  I reported it to JP Morgan card devices their, refusing to reinforce I should receive my funds back in my account even if it wasn't within what their claim ing not in timely matter ,stealing is stealing and I'm very disappointed my bank isn't standing behind me against this company

Revdex.comCincinnati Ohio7 W SeventhSt Suite 1600CincinnatiOhio 45202 RE: [redacted] Complaint ID: [redacted] May 4, 2015 We received[redacted] complaint regarding the availability of her funds and the...

level ofcustomer service received.  RushCard logsall customer contact and activity associated with financial cards. After reviewof [redacted] account, the last deposit received was on 4/30/2015 with a paydate of 5/1/2015. RushCard in the process of upgrading our Direct Depositfeature and transitioning it to [redacted]. As part of this transition we havesent notices to your employer (or the originator of your deposit) informingthem of your account information.For mostcustomers, your employer will update this information automatically and notrequire you to do anything. Your deposit will continue to be deposited on yourRushCard.However,some employers have different procedures. Please be advised your employer mayask you to verify your account information. Your employer may also ask you toupdate your direct deposit information. We are aware that some employers usewebsites to manage employee information and others may require you to submit anew form with your direct deposit information. For your convenience, your direct deposit information is printed below:    Bank Routing Number:              [redacted]    Financial Institution Name:      [redacted]    Deposit ID/AccountNumber:    [redacted]We sincerelyapologize for the confusion and inconvenience this has caused. If [redacted]would like to speak with someone in the corporate office regarding moreinformation, please have her call ###-###-#### and press option 1. Weappreciate [redacted] feedback.  Thesetypes of issues go directly against our mission of access and inclusion foreveryone and we look to be clearer and avoid similar problems for all of ourcustomers. Regards, [redacted]CustomerService SpecialistTell us why here...

Revdex.com
** [redacted]Re:  [redacted]
May 15, 2014
We received [redacted]’ rebuttal regarding access to her
funds and her card being blocked. RushCard logs all customer contact and
activity associated with financial cards.
Per policy and procedure we need to validate [redacted]’
identity we need for her to submit into our office a copy of the following:
Valid State issued ID/Driver’s License
Social Security card
Proof of Address (dated within the last 30 days) below is
acceptable forms of proof of address:
·        
Utility bill (gas, electric, water, etc.)
·        
Phone bill
·        
Paycheck stub
·        
Benefits letter (child support, food stamps/assistance)
·        
Insurance bill (car, house/renters)
We understand the apprehension in [redacted] not wanting to provide sensitive information if [redacted] would like to
fax her documents to a secure fax line here at the corporate office the number
is [redacted].
We appreciate [redacted]’ feedback. We
look to resolve this matter as soon as possible but need [redacted]’ cooperation
in this matter.
Regards,
[redacted]
CS – Audit/Compliance Analyst

July 13, 2016   VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202  ...

Re:                   Consumer:  [redacted] Complaint number:  Revdex.com [redacted]             Complaint date:  July 8, 2016                         To Whom It May Concern:   This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] complaint contends that she never got her replacement RushCard and she still has funds on her account. [redacted] would like her account closed and the remaining balance sent to her.   Our records indicate that on March 31, 2016 a Replacement card was sent to [redacted] address on file, but the card was returned. On July 12, 2016 a RushCard corporate customer service specialist attempted to contact [redacted] to advise her that the remaining balance will be sent to the address on file and that the account will be closed per her request.  The check was processed on July 13, 2016, and it will take approximately 5-7 business days for the check to be received.       We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service.      Regards,   RushCard Corporate Customer Service

July 1,
2015
 
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
 
Re:         Case # [redacted]
                Consumer:
[redacted]
                               
 
To Whom
It May Concern:
 
This
letter is in response to the attached complaint, Case No. [redacted], which the
Revdex.com®
(“Revdex.com”) received
from [redacted], on June 1, 2015. UniRush, LLC d/b/a RushCard takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources. 
 
[redacted]’ complaint contends that she has not received her funds from an error
allegation dispute she filed on May 8, 2015 in the amount of $379.24. 
 
Per
response, [redacted] will need to allow the 45 days to investigate the claim.
Once
the claim is final [redacted]’ will receive a letter in the mail regarding the
outcome of the dispute. A Corporate Customer Service Specialist
contacted [redacted] and advised her of the status of the investigation.
 
 
 We appreciate [redacted]’ feedback and
sincerely apologize for
the inconvenience this has caused.    
 
[redacted]
Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
My direct deposit goes on to the card (weekly). Around October 15 I paid my bill with my card and the funds were rejected. I saw Russell Simmons on the news apologizing for the tech error.  Well in the meantime funds were still being deposited. The last deposit was 10/21/15 and I still do not have my funds.
I would like my funds and any fees that have or were incurred reimbursed plus some type of financial compensation for having to wait for my direct deposit funds to be available. 
Regards,
[redacted]

Every since the update I have been having so many issues with my rush card. I knew about the updates but I figured it would be like Amy other update and didn't bother taking any money out. My regular payday is Wednesday I never have gotten paid early but it didnt matter at the time because I never had any issues. The issue came when my actual pay day came and my money was not there along with the money I had in my account before. Its like 131.66 disappeared. I didn't receive my check until Thursday which was a huge inconvenience. On top of that I didn't get the whole check they said my account was negative.. Just trying to figure out how a prepaid account magically goes negative after a update. I received 150 in late fees from two different bills I set up to be paid on my payday. I call rush card and they are no help. I simply just want my money that was in there before (131.66) and at least half of my late fee.

Revdex.com
** [redacted]
[redacted]RE:  [redacted]
July 21, 2014
We received Ms. [redacted]’s complaint on the fees associated
to...

her RushCard.  RushCard logs all
customer contact and activity associated with financial cards.
We understand that Ms. [redacted] has had issues with being
charged an ATM fee at locations specified to be free to our customers. This is
an issue that we are working with [redacted]™ to get rectified. This should not
be a common or frequent issue and we sincerely apologize for any inconvenience
this may have caused. We show Ms. [redacted] sent in an email as soon as she
realized she was being charged and this should have been addressed right away –
we apologize on the delay in getting her fees credited back to her account. I
since have credited as a courtesy $[redacted] which is a total of ATM Fee charged
to Ms. [redacted]’s  Rushcard account in
error.Again this is something being looked at very closely and we plan to have
this issue resolved.
We apologize for the inconvenience experienced by Ms. [redacted].
These types of issues go directly against our mission of access and inclusion
for everyone.
Regards,
[redacted]
CS – Audit/Compliance Analyst

October 6, 2016
serif; border: none;">  VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202     Re:                   Consumer:  [redacted] Complaint number: [redacted]             Complaint date: October 3, 2016                           To Whom It May Concern:   This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] complaint contends that she has been provided participating ATM locations within the [redacted] network and was unable to locate them according to locations provided. [redacted] is requesting ATM fees accessed on her account refunded.   RushCard is provided a [redacted] ATM network in where customers are able to withdraw funds are not accessed fees. The network is provided and locations are provided via [redacted]’ website [redacted], we have located the addresses [redacted] has provided in her complaint and based on the website there should be participating [redacted] ATMs available. We are researching her claims of there not being an ATM machine at the locations provided. As a courtesy, however, we have refunded the ATM fees accessed to her account.   We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused our customer.   Corporate Customer Service

Attached is the email sent to [redacted] today-  I'm hoping to have contact with [redacted] at her earliest convenience. 
 
[redacted],My name is Bill R. with Rushcard Customer
Service.  I understand you’ve had difficulty resolving an issue with your
card and I’d like to help.I called the number we have on file but was unable to get
through.  If you like, please respond to this email with a number you’d
like me to call or call my direct line below.Regards,UniRush, LLC4701 Creek
Rd, Suite 200Cincinnati,
Ohio 45242Rushcard.com Bill R., Senior Customer Service ManagerDirect: ###-###-#### | Cell: ###-###-####Fax: ###-###-####[redacted]

The Revdex.com
** [redacted]RE:  [redacted]
April 15, 2014
We received [redacted] complaint regarding her...

Rushcard
account. RushCard logs all customer contact and activity associated with
financial cards.
We have researched [redacted] dispute in regards to being
charged ATM fees of $[redacted] on ATM withdrawals. MoneyPass® ATM withdrawals should
not produce an ATM fee from Rushcard. After researching the most recent ATM
withdrawals on [redacted]’s account we show she withdrew funds from an ATM
located at [redacted]. Per MoneyPass® website the ATM at this location
is not a valid participating ATMs. I’ve supplied a link to MoneyPass® website
showing participating ATMs based on [redacted]’s zip-code. She can always
locate participating MoneyPass® ATMs through Rushcard.com as well.
http://www.moneypass.com/atm-locator.aspx?zipcode=19701
As a courtesy I’ve applied a one-time courtesy credit of
$[redacted] to [redacted]’s account. We apologize for any confusion and inconvenience
this has caused [redacted]. We appreciate [redacted]’s feedback and appreciate [redacted] as Rushcard member.
Regards,
[redacted]
CS – Audit/Compliance Analyst

Revdex.com:
I have reviewedi the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The money was refunded to my dead card ending in [redacted] rather than my active card ending in [redacted]. I've been with Rushcard over 5 yrs and have never had any problems. Now I'm paying per transaction my money's on the wrong card. Please move money to active account. 
Regards,
[redacted]

Revdex.com:
No they have not resolved this matter. They are refusing to correct the error and mistake they made.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

October 19,
2015

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VIA ONLINE SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re:         Case # [redacted]
               Consumer: [redacted]
                             
To Whom It
May Concern:
This letter is in response to the attached complaint, Case No. [redacted], which the RevDex.com® (“Revdex.com”)
received from [redacted], on October
13, 2015. UniRush, LLC d/b/a RushCard takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources. 
[redacted]’ complaint states that her RushCards have been frozen due to RushCard
updating the system. [redacted] also stated that she is unable to reach anyone
from the RushCard Call Centers.
RushCard
completely understands the impact our mandatory updates have had on our
cardholders and we thank you for your patience during this transition. We are not able to
respond in a timely manner to the high level of cardholder volume and e-mails
that are being received.  We have been working diligently
to get our system back up and running smoothly. Currently our website is stable
and will have accurate account information and full access. [redacted] is
available to make purchases and should be functioning properly. At RushCard, it is
our responsibility to have our cardholders’ funds available 24/7, when needed.
We understand the serious consequences when we fail in meeting that
expectation. A Corporate Customer Service Specialist attempted to contact [redacted] regarding her issue.
Again,
we deeply apologize for the problems this outage caused and pledge our best
efforts toward preventing this from happening again.
Regards,
Tyree T.
Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
If you read UniRush answer it talks about a dispute. I am not addressing that issue at all. The fact that they lied about having my refund which was clearly processed by the merchant on 10/10/15 and withheld by UniRush 25 days caused me, their customer a hardship.  
This amount they unjustly held was equivalent to half a months pay check. The rep Robert in their office even conferenced in the merchant verifying the refund was processed. Still, the end result was nothing. He transferred my call to another rep and after being on hold 30 minutes  a rep answered the call and hung up in my face blatantly. 
They never called  back, answered my email or followed up. The only answer I received was an automated email. No live person. I had to result to social media to reach out via twitter and [redacted] because after over 9 hours on hold still could not reach anyone to help resolve my  inquiry about my stolen funds. No one answered or helped me there either. 
The bottom line is that it's very unacceptable to steal your customer's funds then lie about it, make a person wait on hold an aggregious amount of time, then do nothing to respond for 25 days. Lastly, when the funds were mysteriously put back on my account, no call or email was sent letting me know. This caused me even futher hardships  (as well as many others) on social media. 
Furthermore, your post saying all systems were up and running and in working order was another lie on 10/21, because when I called, I spoke to several reps who told me theyare unable to help me due to a system outage and were unable to provide a date or day to call back. Further disturbing was the fact that they took down my name and telephone number saying "we will call you when our system comes back up" .  Still,  to this very day, I am awaiting there call.  No call.  No apology. Nothing. 
Please don't skirt the issue and bring up a dispute again. UniRush made me dispute the charge when I knowingly told them it was a valid charge. I believe, in doing so, you muddy the waters.  That was the aftermath of your comedy of errors UniRush!!!
Point blank, UniRush unjustly held my funds 25 days. No explanation, just simply put, you are trying to justify stealing. 
Your hand is caught in the cookie jar. What took so long to give me the money [redacted] sent back to me on October 10, 2015?  Answer that!!!!
Regards,
[redacted]

March 9, 2016
New Roman', serif;">VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re:       Case # [redacted]             Consumer: [redacted]                         To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on March 2, 2016. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that multiple unauthorized transactions totaling $1,614.59 were made on her RushCard account. [redacted] also states that she would like for her funds to be returned to her RushCard account.   On March 1, 2016, [redacted] filed an unauthorized transaction dispute regarding multiple transactions that were made on her account. The RushCard dispute team received a signed unauthorized transaction dispute form from [redacted]. On March 2, 2016, [redacted] unauthorized transaction dispute was denied due to no error occurred. Received rebuttal letter from [redacted] and the unauthorized transaction dispute remains denied. We encourage [redacted] to work with the merchants directly to resolve any issues regarding products or services rendered. RushCard has determined that the transaction was completed as requested. On March 7, 2016, [redacted] account has been closed due to denied dispute review. [redacted] contacted our Corporate office and was advised this information. We appreciate [redacted] feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question.                                       RushCard Corporate Customer Service

I Still have not received the letter from [redacted].  I asked them repeatedly to send 2 copies to the following addresses so I can be sure get them:
 
1.  [redacted]                   (this address is the the address which the rush card is registered at, which is my grandmother's home
    [redacted]  [redacted]
 
2. [redacted]      (my own personal apartment)
   [redacted]
 
 
This has yet to be done.....

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Per the response, I contacted Rush Card in order to resolve the issue with my card. I was informed that the issue was still not resolved. I still do not have access to my funds and I am still receiving the same response of "An email will be sent to an account specialist for further assistance." This is the same response that I have gotten for almost two weeks now and nothing has changed. The individuals on the phone are still unable to fix the problem on my account. 
Regards,
[redacted]

I called the required number and spoke to a rep, they have not sent my letter out, and they are saying that to fax it will be 7-10 business days, this is unacceptable.