Unirush Financial Services

July 2,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Case # [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No[redacted], which the RevDex.com® ("Revdex.com") received from [redacted], on June 27, UniRush, LLC d/b/a RushCard takes customer complaints
seriously and strives to provide quality customer service while dutifully
protecting customer identities and resources.
[redacted]' complaint states that her funds from an unauthorized transaction dispute
she filed on June 20, in the amount of $have not been credited to
her account[redacted]' also stated she would like her direct deposit
redirected to an alternate RushCard account in her name
On June 20, 2015, [redacted] filed an unauthorized
transaction dispute in the amount of $that was made on her accountOn
June 22, 2015, the RushCard dispute team received a signed unauthorized
transaction dispute form from [redacted]As per the RushCard Cardholder
Agreement, the dispute process may take up to to days to investigate a
claim. A Corporate Customer Service
Specialist contacted [redacted] and advised her provisional credit will be
provided on July 3, As a
courtesy, an expedited card was issued to the address on the account, and the
$expedited card fee was waivedOnce the claim is final, [redacted] will
receive a letter in the mail regarding the outcome of her dispute
We appreciate [redacted]' feedback
and continue to review our
processes for both customer security and convenience in accordance with all
regulations governing electronic transactions
Regards,
[redacted]
Corporate Customer Service

October 15,
VIA ONLINE
SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
115%text-autospace:none">Revdex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint, Complaint
No.[redacted], which the Revdex.com® ("Revdex.com")
received from [redacted] on October 8, UniRush, LLC d/b/a RushCard
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.
[redacted] complaint pertains
that RushCard processed a replacement card and charged her a $replacement
card fee to her account[redacted] was charged a one-time card activation fee
of $Per RushCard Cardholder Agreement a one-time card activation fee is
charged upon activation of a card. On
October 9, [redacted] account was credited $as a courtesyOn
October 15, a Corporate Customer Service Specialist contacted [redacted]
and advised her of the credit
We appreciate [redacted] feedback
and sincerely apologize for the misunderstanding regarding the Onetime card
activation feeOur goal is to provide financial convenience supported by
reliable customer service
Kathy R
Corporate Customer Service

June 24,
VIA ONLINE
SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
115%text-autospace:none">Revdex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint,
Complaint No[redacted], which the Revdex.com® ("Revdex.com") received from [redacted], on June 20, UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources.
[redacted] complaint contends that RushCard would not
release an authorization gas hold for $that was made on June 12,
On June 12, RushCard received
an authorization gas hold on [redacted]' RushCard account ending in for $
Per RushCard's terms and conditions, when the card is used at an automated fuel dispenser ("pay at the
pump"), the merchant may preauthorize the transaction amount (place a
hold) on the account of up to $or more
Any preauthorization amount will place a "hold" on
the available funds until the merchant sends us the final payment amount of the
customer's purchaseOnce the final payment amount is received, the
preauthorization amount on hold will be removedOn June 22, the $
hold was reversed back to [redacted] RushCard account
We appreciate [redacted]' feedback
and sincerely apologize
for the inconvenience this has caused.
[redacted]
Corporate Customer Service

July 22,
VIA ONLINE
SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
115%text-autospace:none">Revdex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint, Complaint
No[redacted], which the Revdex.com® ("Revdex.com")
received from [redacted] on July 16, UniRush, LLC d/b/a RushCard
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.
[redacted]' complaint contends that he has not received
his payroll direct deposit of $to his RushCard account[redacted] also
stated that he is in need of his funds
On July 16, 2015, [redacted] contacted RushCard
to check the status of his expected payroll direct deposit and was advised by
Customer Service Representatives that we had not received itRushCard
apologizes for the inconvenience that [redacted] experienced when trying to contact
our customer service centersThe direct deposit in question was received and
not automatically posted to [redacted]' account due to invalid account
informationThe direct deposit was made available to [redacted]'s account on
July 17, A RushCard Customer Service Specialist attempted to contact [redacted]
[redacted] to advise him to update his direct deposit ID number and his routing
number with the remitter
We appreciate [redacted]' feedback
and sincerely apologize
for the inconvenience this has caused.
Tyree T
Corporate Customer Service

July 27,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No[redacted] which
the Revdex.com®
("Revdex.com") received
from [redacted] on July 20, 2015.
UniRush, LLC d/b/a RushCard takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources
[redacted]
[redacted] complaint contends that RushCard blocked her account due to failed
verification[redacted] also stated that she was advised to submit a driver's
license, a social security card and valid proof of address
On July
16, 2015, [redacted] contacted RushCard customer service to order a replacement
card and failed verification. As per the
RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted]
[redacted], and she was asked to submit a copy of her Social Security Card,
Government Issued Identification, and proof of address dated within the last
days
[redacted]
[redacted] began submitting the requested documents to verify her identity on July
16, The documents submitted by [redacted] were deemed invalid due to
being illegibleOn July 23, 2015, a Risk Associate reviewed the documents
submitted by [redacted], and all requested documents were accepted as valid
[redacted] account is unblocked with unrestricted access to her funds
We appreciate [redacted] feedback and sincerely apologize for her
experience with Customer Service and any inconvenience this has caused.
Regards,
Tyree T
Corporate Customer Service

August
28,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint
ID: [redacted]
Consumer:
[redacted] (minor [redacted])
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No[redacted] which
the Revdex.com®
("Revdex.com") received
from [redacted] on August 22, 2015.
UniRush, LLC d/b/a RushCard takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources
[redacted] complaint contends that RushCard blocked her daughter's account (minor
[redacted]) and requested for a parental consent form[redacted] also
stated that she would like for her daughter's card to be unblocked to withdraw
the funds from her account
On
August 18, 2015, minor [redacted]' RushCard account ending in [redacted] was
blocked as a precautionary measure to verify a card to card transfer on August
17, 2015. [redacted] contacted RushCard
customer service and was asked to submit a parental consent form due to it
being a minor's account[redacted] submitted the requested document on August
21, On August 25, 2015, a Risk Manager
reviewed the document submitted by [redacted], and requested document was
accepted as valid. [redacted]' account
is unblocked with unrestricted access to her funds
We look
forward to serving [redacted] financial needs in the futureOur customer's security is a top
priority at RushCard and proper verification is a necessary step to that goal
Regards,
Tyree T
Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Regards, [redacted]

December 22,
"margin-bottom: 0.0001pt;">VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 17, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that her account was blocked and she could no access her moneyOn 12/16/two deposits were posted to [redacted] accountOn the same day 12/16/two transactions were declined because card was blocked due to verification of failed authorizationsAccount activity shows that Customer Service did unblock [redacted] card allowing the previously declined transaction for [redacted] to process on 12/18/We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service

RevDex.com
W
Seventh St Suite
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
150%">Cincinnati
Ohio
RE: Case # [redacted]
April 27,
We
received [redacted] complaint regarding access to his funds and the level of
customer service received. RushCard logs
all customer contact and activity associated with financial cards
On 4/14/[redacted] filed a dispute in regards to an unauthorized transaction for $at
[redacted] that was made on his accountAll Rush Card disputes are handled
through our dedicated dispute team and are worked in the order that they are receivedAfter investigating
the dispute [redacted] claim was denied due to no error has been foundWe completely
understand [redacted] concern with the outcome of his dispute and we are
unable to credit the account[redacted] has filed a rebuttal letter for the
outcome of the claim and the dispute team has received that letter on 4/23/
[redacted] will need to allow up to days for the dispute team to reopen the
claim for further investigation[redacted] has received his replacement card
and there are no funds available on his accountWe sincerely apologize for any
inconvenience this has caused
We
appreciate [redacted] feedbackThese types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
[redacted]
Customer
Service Specialist

June 2, 2016   VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202  ...

Re:                   Consumer:  [redacted] Complaint number:  [redacted]             Complaint date:  May 29, 2016                         To Whom It May Concern:   This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] complaint contends that her funds transfer is not reflecting on her RushCard account. [redacted] also states that her direct deposit has not posted to her RushCard. [redacted] would like the funds credited to her RushCard account.   On May 24, 2016 a funds transfer in the amount of $10.00 was credited to [redacted] RushCard account.  A direct deposit in the amount of $1,048.00 was credited to the RushCard account on June 1, 2016.  A corporate customer service specialist contacted [redacted] on June 2, 2016 to discuss the account information.     We appreciate [redacted] feedback.        Regards,   RushCard Corporate Customer Service

August 28,
VIA ONLINE
SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
115%text-autospace:none">Revdex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to
the attached complaint, Complaint No[redacted], which the RevDex.com® ("Revdex.com") received from [redacted] on August 21, UniRush, LLC d/b/a RushCard takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources.
[redacted]'* complaint
contends that RushCard charged her a $expedited card fee for a
replacement card[redacted] also stated that she was unable to cash a bill
payment that was issued
On July 25, 2015, [redacted] filed an
unauthorized transaction dispute regarding a charge for $from [redacted]
A customer service representation issued a replacement card via expedited
delivery and a request was forwarded to waive the $feeOn August 5, 2015,
[redacted] requested to close her account and also waive the $monthly
fee On August 6, 2015, a direct deposit
was received and posted to [redacted] accountThe monthly fee was refunded as
a onetime courtesy and the remaining funds was issued via bill payment on August
7, [redacted] contacted RushCard customer service and advised that she
was unable to cash the bill paymentOn August 26, 2015, the bill payment was
cashed and the $expedited card fee was refunded to [redacted] accountA Corporate Customer Service Specialist attempted to contact [redacted] to advise that another bill payment for the $expedited card fee
was issued to the address on the account[redacted] will receive the bill
payment within 7-business days
We appreciate [redacted] feedback and sincerely
apologize for the inconvenience this has caused.
Tyree T
Corporate Customer Service

June 9, 2016   VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202  ...

Re:                   Consumer:  [redacted] Complaint number:  Revdex.com [redacted]             Complaint date:  June 6, 2016                         To Whom It May Concern:   This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] complaint contends that he & his wife have not gotten their $20 for the Refer a Friend program. [redacted] is requesting that the $20 be applied to both of their RushCard accounts.   On June 6 2016 a RushCard corporate customer service specialist attempted contacted [redacted] to get clarification and to advise that the required information was not entered on the applications [redacted] submitted via the website. On June 7, 2016 [redacted] spoke to a  RushCard corporate service specialist and was advised as courtesy, the $20 credit for the Refer a Friend program was applied to his RushCard account and his wife’s. RushCard considers this issue resolved.         We appreciate [redacted] feedback.   Regards,   RushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I placed a complaint with the Revdex.com in april about this company (Complaint ID: [redacted]) the resolution was I would not be charged for the activation fee. Yet I have been. So now I have another issue with this company!!!Desired Outcome: I would like my money refunded and to actually receive a free months service and that is all because now I am late paying another bill. This is utterly ridiculous!!!
 
Regards,
[redacted]

April
20,
",serif">VIA ONLINE
SUBMISSION:
RevDex.com®
W Seventh St Suite
Cincinnati
Ohio
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To
Whom It May Concern:
This
letter is in response to the attached complaint, Complaint No[redacted] which
the Revdex.com® ("Revdex.com") received from [redacted] on April 18,
2016. UniRush, LLC d/b/a RushCard takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources
[redacted] complaint contends that she attempted to load cash of $via [redacted]
onto her RushCard account on April 15, [redacted] states that the cash load was
not credited to her Rushcard account[redacted] would like for the cash
loads to be credited to her RushCard account
On
April 16, 2016, [redacted] contacted RushCard customer service and advised
that the $[redacted] cash loads did not post to her RushCard account We researched customer account and have not
located any pending cash loadsOn April 19, a corporate customer service
specialist attempted to contact [redacted] to advise her of this, and that
she will need to contact [redacted] to resolve her missing cash load concern
We
appreciate [redacted] feedback and sincerely apologize for the
inconvenience this has caused.
Regards,
RushCard
Corporate Customer Service

March 17,
"line-height:115%,serif">
VIA
ONLINE SUBMISSION:
RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint # [redacted]
Consumer: [redacted]
To Whom It May Concern:
This letter is in
response to the attached complaint, Complaint No[redacted], which the RevDex.com® ("Revdex.com") received from [redacted] on March 10,
UniRush, LLC which is the program manager for the RushCard prepaid debit card
program takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer identities and resources
[redacted]' complaint
states that RushCard held her funds in the amount of $for a pending
transaction that was made on her RushCard account, March 3,
RushCard allows a merchant calendar days to collect on
authorizations and in the event those funds are not collected the hold is
releasedRushCard also provides the merchant the option to fax into us a
letter advising us to release the hold in the event they have voided the
transaction or the RushCard member has paid by other meansRushCard requires
specific detail in the merchant hold release letter in order to release the
hold prior to the 10-day threshold[redacted] was advised that a merchant hold
release letter was needed in order to validate and release the pending
transactionOn March 11, 2016, RushCard received a merchant hold release
letter on behalf of [redacted]On March 11, 2016, a corporate customer service
specialist was able to validate the pending transaction and release the hold
back to [redacted]' account[redacted] was advised that her funds were released
We appreciate [redacted]'
feedback, and
sincerely apologize for the inconvenience this may have caused
RushCard Corporate
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I originally did my complaint through RushCard and they sent an email to corporate on 11/10 and told me would be 24-48 business hours before they would have a response from corporate AND a resolution. By 5pm EST on 11/15/16 (second business day/48 hours) they still had NO response from corporate and only gave me a $10 COURTESY credit. It was not until after my Revdex.com complaint on 11/15/16 where I was contacted the very next day by Kathy at Unitush NOT because of my original complaint but because of my Revdex.com complaint. I waited 6 days to hear back from them just to be told to contact [redacted] and make a complaint with them. The number I was provided by Kathy at Unirush (###-###-####) was NOT even a VALID number. As soon as you call it hangs up. I called back spoke to Kathy again who left me on a silent hold for 3+ mins while she "tried" the number she gave me. I hung up called back again spoke with Kathy who then provided me a number she found on [redacted] that also does not work and I have already tired on Monday. (###-###-####) I can't file a complaint with [redacted] since I do not have a number I can actually reach a live person on and Unirush is not helping by giving invalid numbers. I feel I've done everything I was suppose to do and Unirush needs to get [redacted] on the line themselves to figure it out since I can't even get a valid number or when calling customer service at ###-###-#### can't get a live person since I don't have an actual [redacted] card. I just need my money which I want the full $60 not just the $56.26! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Rush card as only addressed one concern : I still have not received any mail regarding the claimed they denied and the case concerning the $[redacted] is well passed the 45 days Rush Card uses to handle claims. Therefore I do not accept there response! ]
Regards,
[redacted]

On June 06th,2016, [redacted] contacted UniRush to file a dispute claim for two ATM withdraws totaling $405.00. [redacted]...

claimed her new card was stolen out of her mail box and used without her knowledge. Based on our investigations we concluded no error occurred. In order for perpetrator to active card, they would need [redacted] Social Security number and Card number.
 
We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   UniRush press release ABSOLUTELY does not resolve my complaint.  The 874.25 USD they took out of my account is STILL GONE.  I have been in touch with my payroll department, they can do nothing (and shouldn't have to, they didn't do this), I called MetaBank, they told me to speak with a supervisor at UniRush, well I've held for hours trying..
I HAVE TO HAVE MY MONEY BACK UNIRUSH!!!!!!!!!!!!!!!!!
TODAY!
Regards,
[redacted]

November
3, 2015VIA ONLINE SUBMISSION:RevDex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re:         Complaint
ID:...

[redacted]               Consumer:
[redacted] To Whom
It May Concern:This
letter is in response to the attached complaint, Complaint No. [redacted] which
the Revdex.com®
(“Revdex.com”) received
from [redacted] on October 29, 2015.  UniRush, LLC d/b/a RushCard takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources. [redacted] complaint states that RushCard
blocked her account regarding multiple unauthorized transactions. [redacted]
also stated that she would like full access to her funds. On
October 27, 2015, [redacted] RushCard account ending in [redacted] was blocked as a
precautionary measure to prevent any unauthorized transactions being made on
her account. A Corporate Risk Analyst attempted to contact [redacted] and a SMS
message was sent to the mobile number on the account. RushCard required that
[redacted] would need to replace her RushCard. 
On October 28, 2015, [redacted] contacted RushCard customer service and
advised of the block and unauthorized transactions that were made on her
account. [redacted] filed an unauthorized transaction dispute and a replacement
card was issued via expedited delivery to the address on the account with
waiving the $30.00 fee. On November 3, 2015, RushCard received the unauthorized
dispute form and a Provisional Credit will be issued to the account on November
11, 2015.We look
forward to serving [redacted] financial needs in the future. Our customer’s security is a top
priority at RushCard and proper verification is a necessary step to that
goal.  Regards, Tyree T.Corporate Customer Service