Unirush Financial Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  On June 6th, 2016, I contacted UniRush to file a dispute for an unauthorized ATM withdraw that same day. I had just come back from [redacted], paid bills due and I had recently done a return, so I was checking (through the rushcard application) my funds to see what my balance was. Once I logged into my rushcard application (which I use VERY frequently) I discovered the ATM withdraw, and contacted Rushcard immediately. According to Rushcard, my funds are protected from unauthorized transactions under the [redacted] zero liability security policy and they are FDIC-insured through [redacted], Member FDIC. With their reliable fraud prevention services, I am protected from unauthorized use of my card or account information. With the [redacted] Zero Liability policy, I am not liable for unauthorized transactions, so I can feel safe. My money was stolen from me and it appears this doesn't apply to me. There are red flags that happened on the account that are out of my normal account activity. The perpetrator did a balance inquiry right before pulling the funds leaving my balance at $36.55 then did one more balance inquiry. Using the application as frequent as I do, I never use the balance inquiry option at the ATM which can be seen through my transaction history, in addition to making large withdrawal amounts. I've been with rush for many yearsRegards,
[redacted]

November
3, 2015VIA ONLINE SUBMISSION:RevDex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re:         Complaint
ID:...

[redacted]               Consumer:
[redacted] To Whom
It May Concern:This
letter is in response to the attached complaint, Complaint No. [redacted] which
the Revdex.com®
(“Revdex.com”) received
from [redacted] on October 29, 2015.  UniRush, LLC d/b/a RushCard takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources. [redacted] complaint states that RushCard
blocked her account regarding multiple unauthorized transactions. [redacted]
also stated that she would like full access to her funds. On
October 27, 2015, [redacted] RushCard account ending in [redacted] was blocked as a
precautionary measure to prevent any unauthorized transactions being made on
her account. A Corporate Risk Analyst attempted to contact [redacted] and a SMS
message was sent to the mobile number on the account. RushCard required that
[redacted] would need to replace her RushCard. 
On October 28, 2015, [redacted] contacted RushCard customer service and
advised of the block and unauthorized transactions that were made on her
account. [redacted] filed an unauthorized transaction dispute and a replacement
card was issued via expedited delivery to the address on the account with
waiving the $30.00 fee. On November 3, 2015, RushCard received the unauthorized
dispute form and a Provisional Credit will be issued to the account on November
11, 2015.We look
forward to serving [redacted] financial needs in the future. Our customer’s security is a top
priority at RushCard and proper verification is a necessary step to that
goal.  Regards, Tyree T.Corporate Customer Service

The Revdex.com
7 W Seventh St Suite 1600
font-family: Calibri, sans-serif;">Cincinnati Ohio 45202-2468
 
January 23, 2014
 
RE:  Case [redacted]
 
We received Ms. [redacted]’s complaint regarding the
customer service she has received and access to her daughter’s funds.  Rush Card logs all customer contact and
activity associated with financial cards.
We apologize
for any confusion and frustration this has caused. Agent feedback will be
provided as some information given to Ms. [redacted] has been incorrect. We
understand Ms. [redacted] has submitted a document naming her Power of Attorney
of [redacted] (card holder). Per policy and procedure when it is
discovered that a card holder is incarcerated and their card is blocked in
order to have the remaining funds released we need to validate some things when
a power of attorney is involved.
 
·        
CARD HOLDER
IDENTITY
1.  Driver’s License/State
ID (copy)
2.  SS # card (copy)
3.  Proof of Address (if
incarcerated no need)
 
·        
POWER of
ATTORNEY
1.       1. Valid copy
of Power of Attorney
2.       2. Driver’s
License/State ID (copy)
 
 
 
In Ms.
[redacted]’s case we have a copy of the Power of Attorney but we also need to
validate the card holder’s identity per terms and conditions.
 
In a case
where this cannot be provided in typical circumstances we would issue a bill
payment out to address on file and in card holder’s name.
 
We
appreciate Ms. [redacted]’s feedback and hope this clears up any confusion and
frustration this ordeal has caused.
 
Regards,
 
[redacted]
CS – Audit/Compliance
Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
Customer called Revdex.com and indicated matter is resolved, thanks to Revdex.com for their help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  As you can see I received an email on October 30th, 2015 stating I have a deposit however my money was not there, as you also can see the message prior to that stated I had a low account balance. The money I received on October 26/27, 2015 is a scheduled direct deposit, something totally different! I'm also sending pictures of my most recent emails stating I have a deposit and my money was there! During the error Rushcard lost my money some how, and I would like my $105.46 back!
Rushcard needs to admit to their error and give me my money that I was notified about and did not receive, simple! After this issue is resolved, I will no longer be a consumer, after all these years of being a loyal customer, this is the thanks! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I received a phone call AFTER I requested for my account to be closed. Being told by the represenative that the supervisor was unable to take my call because they were busy.  On 6/8/15 I received a call from [redacted] in the Complaint Department, however I was working so I could not take the call and I told her I would call during my lunch break, which I did. I have yet to receive a response since. The ONLY way I would find this matter resolved is if I received my 3.95 load fee back since I was unable to use the card once funds were loaded.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regard
[redacted]
To whom it may concern I did file a dispute here is the number [redacted] for their not telling the truth if they say I didn't or don't file a dispute.

June 3, 2016
 
VIA ONLINE SUBMISSION:
Revdex.com
1 E. Fourth Street, Suite 600
Cincinnati, OH 45202
 
Re:                   Consumer:  [redacted]
Complaint number:  Revdex.com [redacted]
            Complaint date:  May 24, 2016
                       
To Whom It May Concern:
 
This letter is in response to the consumer REBUTTAL to complaint #[redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. 
 
 
[redacted] complaint contends he has been requesting the remaining funds on his closed RushCard account, be sent to him since the first week in April of 2016.  And the rebuttal states that this explanation does not resolve his concern.
 
 
[redacted] contacted RushCard customer service on several occasions requesting his $33.19 be sent to him. On May 25, 2016, a RushCard corporate customer service specialist attempted to contact [redacted] to advise him that a check was sent in the amount of $33.19 to the address on file, and that he should receive that in 5-7 business days.  We verified the check cleared 6/2/2016.
 
 
We appreciate [redacted] feedback, and sincerely apologize for any inconvenience this matter has caused him.
 
 
Regards,
 
RushCard Corporate Customer Service

August 16th, 2016
VIA ONLINE SUBMISSION:
Revdex.com
1 E. Fourth Street, Suite 600
Cincinnati, OH 45202
 
Re: Consumer: [redacted]
Complaint number: [redacted]
Complaint : July 28th, 2016

To Whom It May Concern:
 
This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.
 
On July 13th, 2016, [redacted] reached out to RushCard to file a dispute on an [redacted] transaction, posted on July 08th, 2016, of $256.90. In his dispute [redacted] is requesting credit, he stated he returned the merchandise to [redacted] but never credited his account.
 
On July 14th, UniRush used its resources with [redacted] in an attempt to recover the funds for [redacted]. On July 31st, 2016, [redacted] provided documentation to UniRush showing the merchandise was shipped to [redacted] address. To investigate this further, [redacted] would need to provide the receipt showing the merchandise was returned to [redacted].
 
We appreciate [redacted] feedback regarding this matter and the opportunity this will provide for us to improve upon this letter.
 
Regards,
 
RushCard Corporate Customer Service

March 10, 2016
New Roman', serif;">VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re:       Complaint # [redacted]             Consumer: [redacted]                         To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted] on March 3, 2016. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.   [redacted] complaint contends that she returned an item to the merchant and the funds were supposed to be refunded back to her RushCard account. [redacted] also stated that she filed a dispute regarding the transaction and was advised that a bill payment was due to be processed but she has not yet received it.   On November 4, 2015, [redacted] filed an error allegation dispute for a transaction that was made. Per RushCard Cardholder Agreement, the dispute process can take up to 45 to 90 days to investigate.  On January 21, 2016, the error allegation dispute was found in [redacted] favor and a final letter was sent out regarding the outcome of the investigation. A bill payment was requested to be issued but due to an error that occurred [redacted] was unable to receive the bill payment. On March 10, 2016, a corporate customer service specialist attempted to contact [redacted] to issue express cash. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused.    RushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
The purchase was settled on Oct.23,2015! I was told by a Rushcard Rep that the hold would fall off by Nov.2, 2015. It is now Nov.16,2015 & the hold has not fallen off. I have sent a direct message to Russell Simmons via Twitter and he responded to send my name and contact info. I immediately sent that information. I received a phone call 2 days later and was told again my issue would have to be forwarded to an account specialist to release the funds and he would call me back once it was done. I then received a call the next day and was told the same thing by a different person who looked over the account notes and said the person you spoke with yesterday will call you back. That was last week! I would just like my funds released. This has been very, very stressful. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11859046, and have determined that this does not resolve my complaint.   
Regards,
[redacted]
As of December 13th [redacted] released a statement on their website stating:
"The website says, "In cooperation with the CPSC (United States Consumer Product Safety Commission), [redacted] will be ceasing all operations, and as recommended by the agency, we will no longer be shipping any of our hoverboards.IF YOU PLACED AN ORDER THAT WAS NOT RECEIVED YOU WILL NEED TO CONTACT YOUR CREDIT CARD COMPANY TO REQUEST A REFUND.Instructions To Obtain a Refund:1) Contact your credit card provider by calling the phone number on the back of the card.2) Inform them that you would like to dispute a charge from [redacted]3) Provide them with any relevant information regarding the transaction.If you need any further instructions, please call us at ###-###-####, Monday-Friday 10am-5pm.- See more at: https://[redacted]/[redacted]"I spoke with several representatives on 12-13 at RushCard and I was advised that I would not receive a provisional credit that I could not speak to anyone in the United States or at the corporate office. When I asked for the reason for not receiving the provisional credit after being informed that I would, I was told that they cannot give me a reason as to why I didn't qualify for the provisional credit. At this point, I would just like for my money to be credited to my account, so I can seize all business with RushCard and Unirush. I would really appreciate if my account would be credited today December 14th or if I can receive a call from someone in the United States today to resolve this matter.

February 17, 2016
VIA ONLINE
SUBMISSION:
RevDex.com
7 W Seventh St Suite...

1600
Cincinnati Ohio 45202
Re:                   Consumer:  [redacted]
Complaint number:  [redacted]
            Complaint
date:  February 10, 2016
                       
To Whom It May Concern:
This
letter is in response to the consumer complaint # [redacted] referenced
above.  UniRush, LLC which is the program
manager for the Rushcard prepaid debit card program takes customer complaints
seriously and strives to provide quality customer service while dutifully
protecting customer identities and resources. 
[redacted] complaint contends that she receives her direct
deposit on Wednesdays, but is now posting to her RushCard account on Thursdays.
[redacted] also stated that RushCard advertised that a Tax Refund check could
post up to two weeks early.   
On the February 09, 2016 [redacted] contacted RushCard
Customer Service to check on the status of her direct deposit. [redacted] was
advised that her direct deposit was not yet received. On February 11, 2016 RushCard
received and posted [redacted] direct deposit to her account, with the effective
date of February 12, 2016.  On February
16, 2016 a RushCard Corporate Customer Service Specialist attempted to contact
[redacted] to advise her of the direct deposit timeframe.
We appreciate [redacted] feedback.
    
Regards,
RushCard Corporate Customer Service

July 6, 2016  
serif;">VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202   Re:       Case # [redacted]             Consumer: [redacted]                           To Whom It May Concern:   This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on July 5, 2016. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information.    [redacted] complaint contends that he filed an error allegation dispute and has not received his funds as of yet. [redacted] also stated that he wants the $340.00 to be credited to his RushCard account immediately.   On July 5, 2016, [redacted] filed an error allegation dispute regarding his cash that was not received at an ATM. Per RushCard Cardholder Agreement, the dispute process can take up to 45 to 90 days to investigate and a provisional credit is only guaranteed to be issued if the cardholder qualifies.   We appreciate [redacted] feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question. We will provide notification on the resolution.         RushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Attached you will find the proof from the company stating the payment was returned to Rushcard on 7/10/16. Yet they still do not want to give me my funds back. I spoke with Raymond today @7:49 am who contacted [redacted] spoke with Ms. C. who confirmed the payment was returned to Rushcard. They still refuse to give me my money back. I want my funds back this is completely unfair. Please see the attached documents. It should not take 45-90 days to obtain my funds back.
Regards,
[redacted]

The
Revdex.com
** [redacted]...

[redacted]
Cincinnati
Ohio[redacted]
 
 
RE: [redacted] Case number[redacted]
 
December
31, 2014
 
We
received Ms. [redacted]’s complaint regarding setting up her pin number and the
level of customer service received. 
RushCard logs all customer contact and activity associated with
financial cards.
 
We
apologize for the inconvenience that Ms. [redacted] is experiencing with
setting up her pin number. A representative from our corporate office have
reached out to Ms. [redacted] and issued express cash for $[redacted] with waiving
the $** fee. We advise that this issue will be escalated to out IT department
for further research regarding this issue.
 
 
We
appreciate Ms. [redacted]’s feedback and we apologize for the inconvenience this
may have caused.  These types of issues
go directly against our mission of access and inclusion for everyone and we
look to be clearer and avoid similar problems for all of our customers.
 
Regards,
 
[redacted]
Customer
Service Specialist

On June 17th,2016. [redacted] contacted UniRush to file a dispute for two unauthorized payments made to [redacted], posted June 17th, 2016. [redacted] hung up the phone...

before the dispute agent was able to gather any additional information. UniRush blocked the compromised card and issued a replacement card and sent it to the address on file. [redacted] called a few minutes later and spoke with a different agent. Agent advised her to signed the dispute form, and either sends it by mail, fax or uploaded it to her online account.  
On June 27th, 2016, UniRush used its resources via [redacted] to file a chargeback. On July 10th, 2016, UniRush concluded no error occurred. Merchant provided documents showing merchandise was delivered at [redacted] address, [redacted]. Also, [redacted] made four payments to the merchant in the past.
 
We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.    YOU LIED! I did sent on 10th of Dec and the customer service has been received! its in the system and How dare you kept lying! I have all evidence and it doesn't lies like you do! I'm getting tired of your game and I WANT ALL MY MONEY BACIK PERIOD OR THERE WILL BE A LAWSUIT  against Rushcard and would ask for MORE that just what I am expecting ...  HERE THE IT OF RUSHCARD RECIEVED AND EMAILED ME Acknowledge: Rebuttal letter (Ticket# [redacted]) ITS THE EVIDENCES! 
NO GAMES AND STOP LYING .... 
Regards,
[redacted]

This complaint is related to a dispute claim filed on 5/11/2016 – the dispute claim is still open. We have spoken to [redacted] through our call center and our email support team advising her the claim is still open. We have provided her the 45-90 day timeframe for research and investigation.  Upon completion, a final letter will be sent to Ms. Conn.   Thank you, UniRush, LLC                           T
Terrell W., Customer Service Specialist

That does not make any since how you guys are lying to people, how the [redacted] do you sleep at night? These account issues have been going since the 12th and here it is the 15th and we still can't get our money!! I already set up a lawsuit and I can't wait to pursue it. I hope your company fails and all you aes are out of a job so you know how it feels not to have money to feed your family!! The least you can do is keep everyone up to speed as to what's going on!! Tell Russell S[redacted] quit sending lame [redacted] apologies and give us our [redacted] money so we can close our accounts!!!