Unirush Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
The second response was simply a copy and pasted version of the company's initial response. 
Status of the investigation has yet to be communicated to me. 
Funds have not been returned to my account as demanded and due.
Late fees are continuing to accrue as a result.
Timely and effective resolutions to this matter has not been extended by RushCard. The company is disrespectful in communication and operation. For a financial institution it lack integrity and compliance.
Regards,
[redacted]

April 7, 2016
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VIA ONLINE SUBMISSION:
RevDex.com
7 W Seventh St
Suite 1600
Cincinnati Ohio
45202
Re:      Consumer:                  [redacted]
            Complaint number:    [redacted]
            Complaint date:          April 4, 2016
                       
To Whom It May
Concern:
This
letter is in response to the consumer complaint referenced above #[redacted]. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. 
[redacted] complaint contends that she was
told she would receive a provisional credit on April 1, 2016.  [redacted] indicates that she has not
received her provisional credit on her Rushcard account.  [redacted] also states that she would like
her funds back due to the ATM none dispense of her funds.
On
March 19, 2016 [redacted] contacted RushCard customer service regarding an
ATM transaction that did not dispense for the amounts of $285.45 and
265.45.  An EA dispute was filed for the
ATM non- dispense transactions on March 19, 2016. Per RushCard Cardholder Agreement, the dispute
process can take up to 45 to 90 days to investigate. A final letter will be sent to the address on
the account notifying [redacted] of the resolution. On April 7, 2016 a corporate customer service
specialist attempted to contact [redacted] to discuss the dispute process.
We appreciate [redacted]
feedback.  We are dedicated to our customer’s security and have taken the
necessary steps to help dispute the transactions in question.
RushCard Corporate
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]
 
Problem: I've contacted in Irish several times about my refund check they said they sent it out on August 3,2016 and I still haven't gotten it.I contacted in Irish again on August 11 ,2016 and spoken to a supervisor and she senta message to the back office and still no updates.I've asked them several times to please send me my bill pay refund express so I can get it.

October 14,2015 VIA ONLINE SUBMISSION:Revdex.com® 7W Seventh St Suite 1600CincinnatiOhio 45202 Re:       Case #...

[redacted]            Consumer: [redacted]                          To Whom ItMay Concern: This letter is in response to theattached complaint, Case No. [redacted], whichthe Revdex.com® (“Revdex.com”)received from [redacted], on October 12, 2015. UniRush, LLC d/b/a RushCardtakes customer complaints seriously and strives to provide quality customerservice while dutifully protecting customer identities and resources.   RushCardcompletely understands the impact our mandatory updates have had on ourcardholders and we thank you for your patience during this transition. We are not ableto respond in a timely manner to the high level of cardholder volume ande-mails that are being received.  We have been workingdiligently to get our system back up and running smoothly. Currently ourwebsite is stable and will have accurate account information and full access.Your RushCard is available to make purchases and should be functioningproperly. At RushCard, it is our responsibility to have ourcardholders’ funds available 24/7, when needed. We understand the seriousconsequences when we fail in meeting that expectation. A $20.00 customerservice credit has been provided to [redacted] account for the inconvenience.  Again, we deeply apologize for the problems this outagecaused and pledge our best efforts toward preventing this from happening again. Regards,   Tyree T.Customer Service Specialist

October 20, 2015
VIA ONLINE
SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re:         Complaint # [redacted]
                Consumer:
[redacted]
                               
To Whom It May Concern:
This letter is in response to the attached complaint,
Complaint No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted], on October 8, 2015. UniRush, LLC d/b/a RushCard takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources. 
[redacted] complaint pertains that she did not have
access to her funds until October 15, 2015, which caused her to incurred late
fees.  [redacted] requested a $165.00 in late
fees be refunded.
RushCard experienced a significant service interruption on
Monday, October 12, 2015 related to our processor conversion.  The conversion took significantly longer than
expected and we were down for several hours more than we had previously alerted
our cardholders.  In addition, after we
came back up, we experienced delays in posting direct deposits, the cardholder
website was intermittently unavailable and some information on the website,
including balance information, was incorrect. 
In addition, a small subset of cardholders were locked out of their
accounts.  On October 20, 2015, a
Corporate Customer Service Specialist attempted to contact [redacted] to advise
her that $165. 00 was credited to her account.
We appreciate this feedback and sincerely apologize for the service
issues and inconvenience our cardholders experienced following the processor conversion.
Our goal is to provide financial convenience supported by reliable customer
service. 
Kathy R.
Corporate Customer Service

RevDex.com
7
W Seventh St Suite 1600
Cincinnati
OH 45202
 
 
RE:  Case [redacted]
[redacted]
 
April
1, 2015
 
We
received [redacted] complaint regarding the availability of funds and the
level of customer service received. 
RushCard logs all customer contact and activity associated with
financial cards.
 
Due
to [redacted] not applying for the cardholder for herself, we will not be
unblocking the account and it has been closed, no documents will be needed to
be sent into RushCard. We have not issued the check to the [redacted] yet, but it will
be sent by the end of this week. Once the check is sent and the [redacted] receives
the partial remaining funds, [redacted] will need to speak with them
regarding claiming the funds.
 
We
appreciate [redacted] feedback.  These
types of issues go directly against our mission of access and inclusion for
everyone and we look to be clearer and avoid similar problems for all of our
customers.
 
Regards,
 
[redacted]
Customer
Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]
 
I just got off the phone with Rush Card. They actually called me yesterday, I missed the call. I called them back today. Very long wait time 45 min I had to hang up couldn't wait anymore. The representative said that, they can not reinburst the loading fee, becuase it isn't a partispating  vendor. Said you must go to Walmart or walgreens, It does say that anywhere on the web-site of on the phone. How are we suppose to know this. I got my card from the currency exchange, that's where I still load my card with money to spend. They should say, don't go to the currency exchange! They say that the vendors fee. I asked, if they would charge that same vendors fee at walmart & walgreens, she said yes, then they would credit that fee back to the members card. I asked, "why can't you do that for me"? I did have to pay this bill with my rush card, I could have just paid cash, I put the money on my rush card after I heard that message about no loading fee's until Feb 28 or 29th thank you rush card members. This is why you don't deal with Black owned business and I am black!They will not give me back my reload fee. This is not right. Can we go to the media? People need to know this, unfair business practices. And you can tell them this, I will check into contacting the media. The complaint should remain on record that this is what they do. And that it takes 45 min or more to talk with customer service when ever you call. What are my next steps?[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Card is still not functioning properly and funds are still not posting properly. I'll just have to take legal action.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
"signed dispute form. merchant did not include an email address or a return address for form.". See attached.
Regards,
[redacted]

Revdex.com Cincinnati Ohio
face="Times New Roman" size="3">
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
 
RE:  Case [redacted] – [redacted]
 
March 31, 2015
 
We received [redacted] complaint regarding the level of customer
service received.  RushCard logs all
customer contact and activity associated with financial cards.
 
I am unable to find an account for [redacted] using the address,
phone number, and name provided for this complaint. I would be more than happy
to investigate this situation for [redacted] and assist in any way
possible, with additional information. If the address given is not the address
where [redacted] received the card, please provide that address, the name
how it appears on the card, and color or design of the card.
 
Upon receipt of additional identifying information from [redacted] we
will be happy to further research this matter.
 
Regards,
 
[redacted]
Customer Service Specialist

July 29, 2016   VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202  ...

Re:                   Consumer:  [redacted] Complaint number:  Revdex.com [redacted]             Complaint date:  July 28, 2016                         To Whom It May Concern:   This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] complaint contends that her direct deposit of $412.14 posted to her RushCard account and then disappeared. [redacted] would like her deposit put back on her account.   On July 28, 2016, [redacted] contacted RushCard and spoke to a customer service agent. She was advised that her direct deposit was pending and would post today. Our records indicate that the direct deposit posted at 10:37 AM to [redacted] RushCard account and [redacted] has accessed her funds.  RushCard processes electronic deposits in real-time providing access to funds up to two days before the effective date of deposit.     We appreciate [redacted] feedback, and sincerely apologize for any inconvenience this matter has caused her.        Regards,   RushCard Corporate Customer Service

I am usually one to advocate for these kinds of companies because they are less hassle than a bank in most cases. However because they are not banks there are some situations where they just fall short on customer satisfaction. I had an unauthorized transaction on my card and I know that it has to go through a dispute process and reissue a new card but once they told me that not only would it take 45-90 days for my dispute to be "approved", before that process begins I have to FAX (this is 2015) back this document they will email me AND my new card will not arrive for 7-10 business days I am through. It also seems that (not to be racist but) there are no American customer service representatives. This company clearly cares more about saving money by outsourcing than there own customer's concerns.

Hi, my name is [redacted]. I just want to say thank you for expeditiously handling my case and having rush card call me to come to a resolution after a whole month of trying. I dont know exactly what it is you guys do to make these  negligent companies come to realization, but I...

definetly appreciate it, and thank you for what you have done.                                                    Truly thankful, God bless                                                     [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I received my Rush Card in the mail on Friday, October 21. However, I have been able to receive express cash by Rush Card through [redacted] due to lack of information on Rush Card's end. Also, I am waiting to hear a review of my case for $274 that I believe is still owed to me by Rush Card. This case is not closed until express cash and the $274 in cancellation fees is given to me. 
Regards,
[redacted]

Revdex.com:  I have read the response from Unirush and I still don't agree with them or there methods. Rush is playing as I said before. The $553.21 was given back to me after they void the check that they sent to me at first. Plus they took an extra $30.00 from me but yet they said they put it back. I had to have them sent me my may online statement so highlight and sent them the proof that they didn't. Rush is untrustworthy. I have read their cardholder agreement. It clearly says that if you see something that is not right with in 2days let rush know, that what I did. I don't believe that rush has conducted a proper investigation on my dispute case because if they had they could look and see that there has been not one time since 2003 have I ever done a Card to card transfer ever. With me requesting my online statements from January 2015 to June 2016 the proof is right there. I have filed a police report with the police and I have talked to the Attorney General in my of [redacted] and made every complaint to every agency that I could. Now I ask you if someone that unauthorized such a thing would they be going through all this? And the answer is NO! As I said if rush was doing the proper thing and did a proper investigation they could know that [email protected] is not a real  E-mail. Rush is playing and they are unprofessional and they are playing. I will take this to the next step if I have to and I mean every word.
 
 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

September 19, 2016VIA ONLINE SUBMISSION:Revdex.com 1 E. 4th STE. 600Cincinnati Ohio 45202Re: Consumer:  [redacted]  Complaint number: [redacted]
class="Apple-tab-span"> Complaint date:  September 17, 2016 To Whom It May Concern:This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.  [redacted] complaint states that he cancelled an [redacted] transaction and was advised by RushCard customer service that we allow 10 calendar days for a merchant to claim funds. We have researched and show the transaction in question has been released and we show the amount of $37.97 charged on 9/7/2016 was released and made available to [redacted] on 9/17/2016.We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused. Our goal is to provide financial convenience supported by reliable customer service.    Regards,RushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]NO ONE said that I needed to sign for the card coming. If that was the case I would've let them know the situation about the bell outside. If they would communicate better to their customers and actually listen to them this would NOT have been a problem. Again.. I didn't call to dispute I called to ask a question just in case I didn't talk to I tunes in a resonable time...  
Regards,[redacted]

The Revdex.com
** [redacted]Cincinnati Ohio 45202-2468
December 2, 2013
RE:  Case [redacted]
We received [redacted] complaint...

regarding policy and
procedures and access to his funds.  Rush
Card logs all customer contact and activity associated with financial cards.
[redacted] indicates he was attempting to load $[redacted] on
his Rushcard through Money Pak. We show there was a cash load of $[redacted]
through Money Pak on 4/7/2014, we do not show a load attempt for $[redacted]
however, [redacted] indicates he attempted to load $[redacted] in addition to the $[redacted].
The additional $[redacted] attempt would exceed the $[redacted] 24 hour daily limit
threshold permissible through participating cash load vendors, MoneyGram®,
Western Union®, Green Dot® (MoneyPak) and Rapid Reload™ (Wal-Mart). We
apologize for any confusion and frustration this may have caused [redacted]
and as a courtesy I have applied a customer service credit of $[redacted] as a
one-time courtesy for the inconvenience. The loading fee charged to [redacted]
is not a Rushcard fee and the $[redacted] limit is systematically applied.
We appreciate [redacted]’ feedback and membership with us
here at Rushcard. These types of issues go directly against our mission of
access and inclusion for everyone and we look to be clearer and avoid similar
problems for all of our customers.
Regards,
[redacted]
CS – Audit/Compliance Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I have been with Rush Card for various years and there has never been a situation such as this.  I understand holds are placed on account when debited however, they state the funds were not available, that is not true! I have a direct deposit to my account bi-weekly.  I cannot withdraw funds without there being any in my account.The agent I spoke admitted it was their error and no funds should have ever been reversed!  They are causing other automatically deducted billings to bounce!  It is not proper business to make an error and cause the consumer to suffer!  They made no attempt to notify me of any error; reversal nor deduction on their part.  They have $134.44 dollars pending to come out of this weeks pay and that will interrupt my rent being paid!    Rush Card is 100% completely at fault for their error and acting as if it is my fault.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
My name is [redacted]. I contacted Revdex.com a few months back concerning my tax refund that was put onto a Rushcard. The only way I got a response from anyone of any authority, was to go through the Revdex.com. In our last e-mail 4/1/2015, Rushcard stated the remaining funds on my card $3,800.00 was sent back to the [redacted] & to please allow up to 8 to 10 weeks. My complaint has not been resolved because the bank at that time, Rushcard dealt with was [redacted] BANK. I also contacted the bank, they don't have my money. The [redacted] still does not have my funds & they told me to contact Rushcard!! I called Rushcard Friday, they do not have any information other than the computer screen saying the funds have been reversed , but where is it if it's not at the bank, [redacted], Or Rushcard considering it's approaching 10 weeks? IF I DO NOT GET ANSWERS ASAP ABOUT THE MONEY I WORKED FOR I AM GOING TO SUE RUSHCARD FOR MY MONEY, EVERYDAY I WAITED FOR MY MONEY, PAIN & SUFFERING!!! I WOULD EASILY WIN CONSIDERING IM NOT THE ONLY PERSON THEY HAVE SCAMMED!!!!! May God bless you evil people because you need it!!! I want to know where my money is? And I want it issued to me ASAP! 
Regards,
[redacted]